Mr. Cooper reviews and complaints 1
View all 559 complaintsMr. Cooper - unwarranted charges & rude employees
Has very rude employees that modify your mortgage as they see fit even though a modification plan is in place. Their left hand never knows what their right hand is doing. Make many mistakes in overcharges to their benefit and will not remove them even though you show proof. Insist on keeping Insurance checks made out in their name and mortgagee. Find reasons for not returning checks. Very bad business practices. Representatives will not give out their names for complaints and hang up the phone if they are asked their names.
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Mr. Cooper Reviews
I have not got my 1098 after my loan was transferred and then sold my house a few weeks later Contacting someone to correct an error on my account which makes it impossible to use the automated system Mortgage payments Avoid at all costs Get it rightGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
Everyone,
If you are trying to get mod, here is the link with lots of info regarding homeowners who try to get mod with lenders;
http://www.loansafe.org/forum/loan-modification/index2.html
Found this a week ago and gained lots of information from other homeowners. Not many using Nationstar but I am using Nationstar .. so share your story and experience here.
OFC
Agree! they are rude to their customers. Our loan has been sold to them from flagstar last month and I am pretty nervous as we need help in modifying our loan.