National Passport Agency / National Passport Agency
The Passport Information Center provides no helpful information.
I paid for expedited services and the date for me to apply for my student visa has come and gone in the seven weeks I've been waiting. They do not offer any timeline, update, or even alternative routes and have outright wrong information (for me, it was the time of my departure and the length it takes to get my visa.
I had to submit extra documentation and was never told what the problem was, just that I had something wrong. The disconnect between the agency and the outposts and information center is detrimental.
Bianca, supervisor, was particularly unhelpful and lied about procedure several times.