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National Home Protection / Intimidating behavior and non-service!

1 NY, United States Review updated:

James Monroe in accounting department is threatening me to put a lien on my house if I did not pay $1550. I did not cancel my contract but he still wants to charge $750 for contract cancellation fee. I DID NOT initiate the chargeback on my credit card. My credit card company made a mistake and they have corrected it once James Monroe informed me about it. NHP has received the money but James Monroe still wants to cancel my contract without my approval. Here is the email from him:

From: NHP Home Warranty []
Sent: Friday, October 26, 2007 12:40 PM
To:;; Garg, Rajesh
Cc: Victor Hakim; James Monroe; Jonathan Bradbury; Regina Johnson
Subject: NHP ACCT: [protected]

Please be aware due to the chargeback initiated on your visa card, National Home Protection will be placing your account in collections for the amount of $1550.00. We will also be placing a contractor lien on your home in the amount of $1550.00. You have 30 days to remit payment via check of $1550.00 to the address below. THIS IS A FINAL ORDER.

Claim 163969: $245.00
Claim 163969: $350.00
Claim 187242: $205.00
Contract cancellation fee: $250 per term. Total $750.00
Claim 203300: $300 - CHECK CANCELED.
Home Depot Gift Cards: $150 - CANCELED



National Home Protection, Inc.
42 West 38th Street
New York, NY 10018
Tel: 800.608.6045

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  • Mi
      27th of Feb, 2008
    0 Votes

    I agree, don't have anything to do with this company. Been waiting for over 4 months for them to replace my stove and microwave. Stll get it's going to be 2-12 weeks., It's on back order.

    It would be better to throw your money in the fireplace and burn it, than purchase a warrenty from National Home Protection.

  • Ma
      16th of Mar, 2008
    0 Votes

    I paid for a 5 year plan. I never received my 5 Home Depot Gift Cards. I sent an email to Disputes - which said to fax the attached form (I did that on the 28th of February, 2008. Ironically, their email said they would then "expedite" my cards.

    I want to cancel but don't know who to write to.

  • Ka
      21st of Mar, 2008
    0 Votes
    National Home Protection - Fraudulent business practices!
    National Home Protection
    North Carolina
    United States
    Phone: 1 800-608 6045

    National Home Protection is nothing but a shell company with a website only I am convinced. They collect fees and provide abysmal, IF ANY 'service'. They are almost entirely unresponsive, not only to there 'alleged customers', but to the service providers they contract with. They are unprofessional, unresponsive and operate without any decent business practices. It's sad to see the number of people adversely affected by this company, hopefully all of these incredibly similar complaints documented will help keep people from doing business with such an unethical company. Hopefully the NY Attorney General's office will pursuit justice for consumers.

  • Mi
      23rd of Mar, 2008
    0 Votes

    I am sorry to hear about all the bad experiences with this company. I am shopping for a warranty company and the information you all have provided will spare me and countless others from having to go through what you all have been enduring.


  • Bc
      1st of Apr, 2008
    0 Votes

    Here I thought I was doing a smart thing by getting a home warranty plan only to have the first problem I encounter be "rejected" as not being covered. The policy may actually state that in legalese, but the way I read it my issue should be covered. Never mind that they didn't advise me of this when I called the first time to file the claim - or the second time when I called to get the name of the plumber to whom my claim had been referred. Only when I called back the third time to tell them that the plumber to whom they allegedly assigned my claim says he won't do work for National Home Protection any more was I told by the CSR that my problem wasn't covered...

    Next time I google the company before I buy, not after I encounter a problem. Stupid me.

  • Mo
      2nd of Apr, 2008
    0 Votes
    National Home Protection - microwave replacement
    1810 ashborough rd
    United States

    This is a bogus company refusing to replace a microwave for last 3 weeks. The customer service is the worst I have encountered. They are trying to pay 150.oo total for microwave that over 300.00 . NEVER, NEVER, NE VER PURCHASING A POLICY FROM THIS SHAM COMPANY.

  • Sa
      7th of Apr, 2008
    0 Votes

    They are the worst company I have ever had to deal with. They have yet to make one repair at my house. there is never a supervisor. I have left over 2 dozen messages and have not recieved one phone call from them. I agree with the gentleman that said throwing your money in the furnace is better than purchasing a home warranty from this company.

  • Va
      14th of Apr, 2008
    0 Votes

    Man, I am lso an Unfortunate victim of this fradulent company, I am tried to reach tem oN friday and Today since 9:02 AM not id 9:45 so far no luck. I don't know when they will answer my call.

  • Ra
      26th of Apr, 2008
    0 Votes

    I agree with this comment. We are a Heating and Air Contractor who has recently signed up with National Home Protection to provide service to their customers. We have completed approximately 10 calls for NHP and the majority of the repairs were not covered due to "pre-existing conditions". We did not do our homework on this company prior to enrolling with them and will no longer be accepting service calls through them. We have yet to receive payment from them for the services we completed, and after reading all of the complaints regarding this company, I am pretty certain we will not be receiving payments. I will be filing a complaint with the BBB and the Attorney General's Office. I am also going to send NHP to OUR collections department.

    I am also a realtor and you can bet I will tell anyone and everyone who will listen about this company and their shady business practices. The only comfort we can cling to, is that "What comes around, truly goes around".

  • Ra
      29th of Apr, 2008
    0 Votes
    National Home Protection - Fake rebate deals to pull customers
    New York
    United States

    Stay away from National Home Protection. It's been over 8 months since I sent the rebate form for Home Deport gift card and have got a run around since. Their web site has no contact numbers for the rebate. All I'm getting is a reply that's it's in process, followed by a hang up. Good luck filing a claim also, since it's a nite mare.

  • Hu
      29th of Apr, 2008
    0 Votes

    I agreed also with the gentle man that throwing your money in the furnace is better than purchasing a home warranty with National Home Protection. I'm adding that they're total rip off, their staff are all lairs, will deny any comment they made to you, will not answer their phone, will add more to your problems and will not put their words in writing. I gave NHP everything they requested from me in writing such as maintence record and home inspection report still they denied my to fix my air conditioner. They sent a technician who told me that the unit needs to be replaced. He told me that NHP is having so many problems with their customers " They don't approve to fix anything'' that I should look for another company that will really be their for me when I need them. Three day later, the same technician called me telling me that NHP needs maintenance record, although that he told NHP that the unit was well maintained. They denied my services before getting the paper work they requested. I requested a denial letter from them and they'll not sent me or give me my refund back. I should've checked the net before entering into two contracts with them. Don't let them rip you off by not doing any business with National Home Protection. Don't be one of their victims.

  • Th
      2nd of May, 2008
    0 Votes

    A week ago my furnace started making loud noises and I called my home warranty company National Home Protection (NHP) to have someone come out and fix the noise. NHP sent out a Furance Technician who looked at the issue and decided that the bearings were going bad within the Furnace motor/blower and the motor/blower had to be replaced. The technician called NHP and after discussing the issue with NHP came in and said that they would need maintenance records for the furnace before approving the repairs.

    I just bought the house 2 months before and have had no maintenance on the house utilities; so, as a substitute they said I should send in the Home Inspection documents to include everything regarding the furnace and the page before and after. I faxed in the documents, called to ensure they recieved them and was told I would hear back in 24-48 hours. After 1 week I called them to find out the status as they did not call me as promised, only to find out that they had denied the claim because 1) there was not proper maintenance records and 2) the furance was not inoperable, they only repair things which are inoperable and not things which are broken, but yet working in a reduced capacity.

    This is my second claim with NHP the first took 1 month to fix a water heater which the thermostat was broken after going through about 4 contractors.

    This company has terrible service and makes it a practice to make repairs difficult or impossible to discourage payouts. Fortunately spring is here and I don't have to worry about my family freezing from the furnace issues, but will now have to pay $500 out of my own pocket to get the repairs - not to mention the $45 I had to pay for the initial contractor to review the issue.

    Please stay away from this company and find a Home Warranty company which is more reputable.

  • Ss
      12th of May, 2008
    0 Votes

    I am currently trying to get my oven fixed. The control panel won't let the oven heat any higher than 200 degrees. The Authorization manager, Michael Moore, will not return any of my repeated attemps to speak with him. I have a feeling this is a phoney name. Like my complaints are sent to a recycle bin. 3 repair companies have come out and they all say the same thing as far as the control panel being needed replaced. Oh, btw, the first call for the repair was 02/09/08. Today is 05/12/08. There has got to be a way all disgruntaled customers and former customers can put together a classaction law suit. Problem is, attorneys are worse than NHS.

  • Tz
      30th of May, 2008
    0 Votes

    They are a nightmare, I have not received my home depot card either. I have reported them.

  • Ma
      10th of Jun, 2008
    0 Votes


  • Kr
      1st of Jul, 2008
    0 Votes

    I have very similar experience and please help other people NOT to pump money for this fake company. I personally feel this company must be closed right away and help others not to be victims for this scam. I am so much frustrated with these NHP (National home protection ) and their unethical practices and their customer service and claims department is full of lies. I can not trust them at all.

    My rebates got rejected after they told me that the check is in the mail.

    My claims of water heater and sump pump electrical problem got rejected with unknow reasons.

    BBB and the Attorney General's Office is really care for people please take action on this company ASAP.

    Hope this helps.

  • Ch
      22nd of Jul, 2008
    0 Votes
    National Home Proctection, Inc. - Deceptive trade practice
    National Home Protection, Inc.
    42 W 38th Street
    New York
    New York
    United States
    Phone: 1.800.608.6045

    My husband purchased this home warranty. My first claim with them has been a nightmare. The contractor basically stole our deductible and NHP is unwilling to follow up with them or change contractors. Customer Service people are rude and unfriendly.

  • Ab
      31st of Jul, 2008
    0 Votes

    This is by the far the biggest hassle I have ever had with a company. They sent out a one of their contractors who miss diagnosed my problem and would have charged them $800 dollars over what it actually cost. They did not honor the contract and I have had to fix the issue myself. I am on a well system and had no water coming into my house AT ALL for a week! My fight with them is still continuing.

  • Ch
      7th of Aug, 2008
    0 Votes

    Thanks now i know not to enter a contract with these people you saved me lots of money keep up the good work

  • Je
      8th of Aug, 2008
    0 Votes

    National Home Protection has failed to respond to my claim #214096 to repair or replace the inoperative heating system component due to normal wear and tear, pursuant to the terms of our home protection agreement, since October 2007. I have been tossed to various representatives who promise to call but they never do. Pursuant to a representative's instructions to me in April, 2008 I mailed a contractor's estimate for the replacement of my heating system component along with proof of maintenance service on my boiler for the last two years. The rep told me that I would then be entitled to up to $1500 toward the work, which was completed on August 6, 2008 by McCormack Heating Contractors in Montclair, NJ. On June 10, 2008 receiving no response yet I contacted National and was told by another rep that another person over Mr. Moore, a Mr. George Stevens was handling my claim and that he had 48 hours to contact me. He never did to this date. My last call to National on June 17, 2008 ended with their reply, "I don't know anything about this". An immediate response is required pursuant to an investiation by the Attorney General of the NJ DIvision of Consumer Affairs.

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