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National Floors Directthis company took my money, sent a bunch of non-english speaking installers out with the wrong carpeting

Review updated:

This company took my money, sent a bunch of non-English speaking installers out with the wrong carpeting so I stopped them from installing it. National Floors Direct said they would resolve the issue and pulled the guys off the job. Tony (the supervisorfrom NFD) kept promising he would come out to resolve the issue but and stood me up on 2 occasions then he just stopped answering my calls. There is no supervisor above him. They have my $3700.00 and I still have a bare subfloor. I can't believe a frachise like the Red Sox associates with such a company -- they rip off people and pay big bucks to the Red Sox for advertising. STAY AWAY! Donate your money to a good cause instead.

Ba
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Comments

  • La
      Mar 01, 2011

    I ordered the more expensive carpet, when they came to install (non english speaking gentlemen) they screwed up my padding and the installation of padding was horrible and I have about a thousand tacs sticking out and then they brought in the cheapest carpet. I already gave a check for deposit and they asked for cash before they layed down anything . when I saw the quality of carpet I took back my cash spoke to a very rude person on the phone who told me it was the carpet I ordered even though no numbers matched and I will never see my money. Then I called the person (will not call a gentleman) told him what was going on and he told me too f-----n bad he has too much to deal with and to go f myself and hung up. DO NOT EVEN THINK THESE PEOPLE WILL GET AWAY WITH SCREWING HONEST PEOPLE AND THEN DISMISS US LIKE WE ARE TRASH. CALLED BBB AND I WILL CONTINUE MY FIGHT TO GET MY MONEY BACK. RIP OFF

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  • La
      Mar 01, 2011

    I got ripped off money for carpet deposit brought the cheapest rugs installed padding with sharp staples sticking out everywhere, cut foot on it and was sworn at and told to f-n bad it is what you ordered and even the salesman told me to go f myself he doesn't have time to deal with it, and forget trying to talk to installers they do not know how to speak english This fight will not end till my deposit is returned, I took pictures recorded conversation and will show quality of padding

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  • La
      Mar 01, 2011

    these people are a rippoff

    0 Votes

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