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National Floors Directafter sales service

An Avon, MA Review updated:

Just a warning! Do not do business with this company! Something is shaddy about this operation. On two occassions we waited all day for them to show up and they didn't. The third time was a charm. They showed up but started the job at 5:00pm and didn't leave our house until 8:00pm. Don't expect after sale service because there isn't any. Once they have your money, you're history and they don't want to hear from you again. Don't expect a call back either because you won't get it. You have to chase them down. As for the illusive manager/owner, forget it.See the Top 10 Worst Companies in Avon, MA He doesn't have a name, doesn't have a direct phone number and they only way he can be reached is through his customer serivce reps emailing him. Sounds like the wizard of oz right?
I had an extensive amount of carpeting installed by this organization and spent some considerable cash. I expect a return call when I have an issue. That's what good businesses do. It's all about customer service and choices. With service like that, you can expect to see nfd filing for bankruptcy real soon.

Think and then think again about spending money with this company. If their price sounds too good to be true... There's a reason.

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Comments

  • Rh
      Dec 20, 2009

    Dealing With Poor Customer Service


    All companies are only concerned with their bottom line. All companies have very poor customer service representatives. My advice:
    1. First try to settle the matter with the company’s CSR. It will not do any good but you have tried.
    2. Be polite but firm.
    3. Ask for the name, number and state the CSR you are talking to is from. If you are transferred to a foreign country ask to speak to a CSR in North America.
    4. Keep written copies of all your correspondence. Insist that all replies from the company be in writing. Good luck on that one, companies don’t like to leave a paper trail.
    5. If you don’t like writing, record the calls, advise the CSR that you are recording the call.
    6. If you have an attorney and three-party calling, arrange to have your attorney on the line before you call the company. My attorney advised me that you are not required to inform the CSR or company that another person is monitoring the call .Keep copies of all of the bills you receive. The eventual lawyers, FCC, BBB and state attorney general will want copies of all of your paper work.
    7. File a complaint with the FCC about your cell phone carrier, it won't do any good, but it's on record.
    8. If it is not a cell phone carrier, file the complaint with the FTC, or whichever of thousands of government agencies that handle your issue.
    9. Please realize that all government agencies are overworked and have been paid off by lobbyist.
    10. Join any class action lawsuit against the company.
    11. File a complaint with your local Better Business Bureau.
    12. Contact your state attorney general.
    13. During this prolonged economic rough patch all companies are out to make money anyway they can.
    14. Join any class action lawsuit against the cell phone carrier. The lawyers will take the bulk of the settlement after years of ligation. When the company finally settles they will pass the cost of the settlement onto their customers, write if off on their taxes or both if they can get away with it.
    15. Do this with any company or service you are having problems unresolved problems with that company or service.
    16. I realize this is a lot of work, but it’s the only way to get things to change. Don’t expect overnight results, they won’t happen.
    I give you this advice at no charge.
    RH – New Mexico

    0 Votes
  • Ru
      Feb 16, 2011

    I absolutely agree with this complaint. there is sufficient information on the interent regarding extensive law suits filed against them - and not just small-claims. The General Manager is a person who grew up with the owners, and has been hired to do thier dirty work. Public records show the compnay routinely bounces checks to both suppliers and employees as well. I beleive the above complaint used the word "shady"...perfect!

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