National Express Group review: fraud 34

I got an email stating that I booked tickets in England. I live in that states and dont own a passport. I called my bank and they said they did not see anything on my account, but to watch over it closely. I am chatting with National express and they said they bank will refund if fraud...

Initially we placed an order for two sobakawa cloud pillows at the official online website. The offer was by one pillow with case, and get the second one free--paying only shipping and handling for the second pillow. The website is very confusing, with ambiguous wording. We chose two pillows, but accidentally chose the wrong size. We tried to reorder with the proper size, and again selected 2 pillows. Big mistake! First off, when ordering, one must select a single pillow only, and the second one will automatically be added to the sale. Of course, the postage and handling is an additional charge. So, when all was said and done, our credit card had been hit with the cost of four pillows. We tried successfully to email the company, receiving an automated response with no return email address, and with directions to go to the website for further assistance. It was insane, like a dog chasing it's tail, going endlessly around in a circle. Finally, after numerous attempts to contact someone by phone, the operator who answered the call told us it was too late to cancel the order, that the only way to get a refund was to refuse delivery of the order when it arrived. When I called her attention to the verbiage used in the ad, telling us our credit card wouldn't be charged until the items left the shipping facility, she became irate, accusing me of calling her a liar, and rudely telling me to take care of the matter on line, and that she was finished with our conversation. At this point, I was livid, and decided I didn't want their pillows, only a reverse charge on my credit card. After much searching, I finally found the corporate address of National Express Online, the company that is responsible for shipping of this, and many other products, from online websites. I wrote a letter to the address, sending it registered, deliver confirmation, and it came back to me as undeliverable. When the pillows came, about four weeks from the time of the initial mix up in ordering, the boxes were refused and signed as such by the carrier. It has been nearly two months to the day since we declined to accept the product, and we are still awaiting a reversal of charges on our credit card. It took a fair amount of time to complete the paperwork at our financial institution disputing the charges, and outlining our reasons for the charges being disputed. We have also contacted the state attorney general in our state, as well as contacted the Better Business Bureau. This company operates under shady practices and should be boycotted! I would absolutely tell anyone even remotely interested in purchasing a product represented by this company, to look around and buy elsewhere. Many big box retailers sell the same stuff, as do the As Seen On TV stores. Do not take the chance to be ripped off by National Express Online.

2 fraudalant charges from this company (National Express Limited /Birmingham, National Express Limit) showed up on my credit card. I only used the card for a trip to Ireland in which I used it to book a rental car with Europcar (who also charged a fraudalant charge on my card) and hotels through Booking.com. (I also used it to purchase food but I none of those places had my chipped credit card NUMBER as I inserted the card myself or watched them insert and take out.). I believe Europcar or Booking.com stole my number and used it with this company name to fraudalantly charge my credit card.

This company bought bus tickets with my credit card number in great britian while i was in flordia in the u.s. I canceled the cards but they tell me they cant give me any info on the credit card purchase. I bought them some how (W.T.F) The data protection act i bought them give me some info.

I have a charge $26.85 on my bank statement which i have no idea what it's for. Can you please explain this charge so i know more about it.

James Darnell
Lenoir, N.C. 28645

NATIONAL EXPRESS BIRMINGHAM hit my bank account for 21.83 so far i have also been hit for 1600 dollars from some one else or i would not have even noticed it.

I was checking my bank account today and found that I had two pending charges from this company, which appears to be based in the UK, and is a transportation company.

I have started a fraud complain with Wells Fargo, have cancelled my card, and have put a block against this merchant making charges to my account.

Thank goodness I checked my account the same day as the pending charges, and cancelled my debit card immediately before they could add any further charges.

I've just checked my credit card account and noticed 3 suspicious movements under the same description - national express birmingham. I booked some hotels on booking.com and I am almost certain that someone got the credit card details through this web site. It's not the first time someone gets my credit card details when I book hotels on these sites. I've just cancelled the credit card. I live in Portugal. August 2013.Unbeliveble how this has been happening since a long time ago as I reckon from these commments.

THIS ALSO HAS HAPPENED TO ME ON THE 24th OF MAY..A TOTAL OF 400.00 WAS TAKEN FROM MY ACCOUNT...THIS IS A TOTAL SCAM...I AM WORKING WITH MY BANK NOW TO GET MY MONEY BACK..I LIVE IN NEW YORK..THESE HACKERS SHOULD BE SHOT FOR THIS IS VERY DEGUSTING TO ALL OF US WHO WORK HARD FOR OUR MONEY TO SURVIVE...THIS COMPANY I AM PRAYING WILL BE CHARGED AND HELD ACCOUNTABLE...I AM ABSOLUTELY DISGUSTED...

Got a call from my bank saying that there were some unusual charges on my account from birmingham express, 4 charges in all!I have never bought anything from them! TOTAL SCAM COMPANY!

Mine was on July 13th National Express Birmingham 80.00, Also a hotel in San Fran + 2 others. Total just over 100.00 They also tried motorheadsrus, & godaddy.com but these companies actual have security and denied them.
The first 2 were "tests" under 1.00. This happens a lot on ebay/paypal cards (which mine was) I've read numerous other complaints on these scams so multiply the people complaining here by 100. I contacted Nat. Express but they won't tell me what I supposedly bought.. "secure" info he says lol What was bought on my card is SECURE? If ### was so secure why do all the scammers buy from this company? They need to ask for the 3 digit code on the back of your card for starters.Wish I knew what train I was on so I could go yank that a**hole out of my seat and beat him down...

Wow. this just happened to me as well, two transactions totaling no more than $75 and the third transaction was declined by my credit union. Thankfully.
My advise to you is call your bank, file a dispute, and report to the proper authorities.
also visit their website, and file a complaint
good luck.

Has anyone gotten their stolen money back yet?

They managed to steal $223.40 from me and have made 10 more attempts since. I have to go through a bunch of BS to get my money back.

I have just discovered a charge of $62.64 on my visa. This must be an international scam.

Just discovered 5 charges in this last week. All for different amounts. And I am located in Aruba.
Just had my bank instructed to close the card. It's incredible how one must close the card and go through the inconvenience of acquiring a new one and not being able to have the name of the crook "company" just blocked from the system. That way VISA could also be protecting all its clients and avoid having to go through the whole process of changing everyone's card. I sincerely hope they can track down the ###.

"NATIONAL EXPRESS BIRMINGHAM charges 11 total on my bank card...total wipe out of my money...contacted card was told will put hold on my account and investigate...call back in three days..I think someone should get busy and catch these people

Apparently these awful people are still at large. It just happened to my account for 22.60 for a bus in London! I live in the states and don't even own a passport! Just informed my bank and thankfully I'm getting reimbursed and receiving a new card. I am AMAZED that this has been going on for months now and no one has stopped them.

I just checked my business account an discovered that I had been charged by this company five times, I started the process with Wells Fargo. How are they getting everyone's numbers? This is a damn shame taking hard earned money from average people with families to support. The government needs to get off their ###.

Happened to our Business Debit Card...just now. Debited $49.23 from the account. I hope the government get this madmen real bad.

This also just happened to me as well. How in the world are these people able to get the card information? My head is about to explode, we can not afford to just give away the money we work so hard for!

I have also woke to having two charges totalling $161 from this company. Luckily Wells Fargo looked up the company while I was on the phone making my dispute to the charges and I will be refunded within 2-3 days. The sad thing is that this happened on my 3 day holiday weekend and now have no access to my bank account because my debit card had to be cancelled. If anyone finds out how this happens please let me know.

More... I don't think that its the company in Birmingham, GA. I think its Birmingham, England, because I also had fraudulent charges from a second company there in England. National Express Birmingham would be the Birmingham office of National Express which is a bus service in the UK. I hope this helps.

This happened to me as well. The charges are marked "NATIONAL EXPRESS BIRMINGHAM 00000" and they are for $60.86, $60.86, $47.18 and $31.45 and "BRITISH A [protected] LONDON 00000" for $409.63 and $136.62. The first set were from December 22, 2011 and the second set was on December 23, 2011. I have disputed the charges.

I had the very same thing happen to me. They charged more than $1300 on my card in 4 transactions. I have disputed with my bank and it has been seven days but I have not been reimbursed yet. Was supposed to be last minute Christmas shopping money for my children and to pay bills. It seems to me that these financial institutions are aware of this company and its fraudulent activates but are doing nothing to safe guard their customers?!?!?!?

This just happen to me too. They took put $34 a 2days ago and now I have a pending transaction for $20. I know that's not tons of money - but I don't have extra money for crap like this.

I contacted IC3 Internet crime complaint center today, part of the FBI about the fraud happening with National express!This has to stop!

This happened to my husband and I today! This place should rot in hell for doing this to us! They did 2 frau charges on our account. To do this to innocent people. This was all of our money we had, we are not rich. Something needs to be done!

same thing happened to my husband and I today! they are ###s and deserve to go to jail for charging peoples accounts! This is fraud!

I recently came across the same situation with this company -I was floored by the abuse of fraud. We are all good people and nobody deserves to be treated like your whole life has been pulled right out from underneath you.
csimmons(chellsimmons@yahoo.com)

My husband just found out that this 'company' just removed over $500 from his card today in NY, all the charges were for odd amounts too, he called the bank to stopped the card and any more purchases but was told to wait 3 days before they can do anything this gives them time to investigate the crime. If you have reported the actions within the time limit to the bank you should be refunded all monies lost, you should also call the BBB in your state and file a complaint.. This sounds like a Shell company for money laundering. the thing is so many people do not know how often this happens because the only time the public hears of money laundering is when there are millions involved.

Same thing happened to me today. I'm disputing the charges and I tried to contact the company via email and a complaint form on their website. I am so annoyed right now!

The same thing happened to me! Three charges from this company. I disputed it with First Data and they denied my disputes! I'm am beyond pissed off!

My mother this morning discovered this company had debited almost $200 from her bank account. The only option you have available for reimbursement is to contact your bank and report the unauthorized usage. Fill out the dispute form and return it to your bank. They should reimburse you. Also, print this page for reference and return it to your bank along with the forms, just for documentation purposes. It is up to the bank whether they will attempt to contact US or UK authorities. Not sure how the government would go about handling this, but it is clearly a national fraud thing because it has happened in MD and CA, as well as here in MA. I'm sure there are others as well. It would be wise to get a new card and/or account, and also have your bank block overseas purchases. Hope this helps!