National Dealer Service of America / Auto Warranty
On 8/28/2008 I received a call from this company stating that my car warranty was about get expired. I was offered so much great deal according to what they were offering me. Full engine coverage, transmission, drive axle, electrical, and more. A down of $175.00 and a monthly payment of $173.33. It took them more than 10 days for them to mail me the contract. I call on several occasion requesting to speak w/Mr. David Garcia who took my information trying to sell me this warranty. The first days he was available when he was interested in getting my money. I had informed him that I had not received the contract which he said that was mailed out about 11 days after 8/28/2008. I spoke to a woman who told me that the package was not mailed out. This was during 9/10/2008. Mr. Garcia then answered the phone when I called him by suprise telling met that he apologized. He will follow up and make sure that he will send me the package. He sounded so confused as he would try to answer my question regarding his poor business. After this he was no where to be found. I was told that he was out for lunch, out for the day, gone for the day. I finally mailed Mr. David Garcia regarding his conduct of him being unprofessional. I felf that I was being rob for my money and lie on and missed led. Days later I received a call from his Manager, Mr. Winston Parker. He himself was trying to protect the missleding and lies of his employee. Mr. Parker threaten to report me to the proper authory for a letter that I mail which I believe that it was not improper. It was done in accordance to how Mr. Garcia was communicating to as a "Christian". I felt that by him telling me "God Bless You and whatever other Godly terms he used". He thought that he was trying to fool me. Even when I have called for follow up. They don't answer the phone anymore and say "National Dealer Service/National Dealer Service of America. They respond by Corporate Office". Then they place you on hold and play some "Christian Music" while they have you on hold. This I feel that is unprofessional for other customer who may by from other reliogist belief or may not want to disclose their faith. They are just trying to buy a warranty not placed in a church enviornment. Along with this problem there has been others even how they had scheduled my payments after I had requested for no money to be withdraw from my checking account.
I truly believe that this is the kind of fake company that tries to manipulate people who are first time auto owner, elder people, and falks who are ileterate. They try to use then as easy target.
Therefore, if someone can response to this complaint and let me know who to handle this matter. As well how can we avoid scam like these when you are in need of auto warranty. I would be appreciated...
Mr. Edgardo Nieves