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Hello;
This is Z A A I worked for the DOD as a GS12 Int. with the US Army for Iraqi Freedom Operation & when i came back from deployment (09/03/09), i applied online for insurance because i didn't have no longer medical & dental insurance with the government so this company called me (some time they used NBAA, National Benefit Advisory Association "[protected], [protected], [protected]" or America's Insurance Consultants "[protected], [protected]" which is all of them the same company & location) on 09/09/09 & they offer me supposedly affordable medical & dental insurance for 149.95$/mounth & they waive the 100$ enrollment fee with 3 months trail. For me, it sound great & they gave me their contact information as [protected] & [protected] for the claim if i want to use my benefits through miss Rebeca the representative. After couple of days in my bank account 09/11/09 show a charge of 279.95$ as -CKCD DEBIT 09/09 NTL BENEFIT877-202FORT WORTH TX- from them so i called to find out why is the charge that much so nobody answer, i left a massage, Rebeca called me back & she told me that they were mistaking & they will credit me back the rest (130$) which they never did.
Today 09/23/09 i went to the Dental Office for check up so they told me @ the office that this # is not a working #, so i tried it & it's true it's not a good # so i called [protected] 4:06pm Est for almost 3 minutes) to ask for the correct # & the unknown name representative (she said her name is Hally, Chalet, Charlot, Jessica, ...ETC) said that i don't have insurance with them with rudeness & unprofessional argue ethics & she said that she will call me back & she did [protected] @ 4:14pm Est for 3:30) said with attitude & rudeness that u don't have insurance with us because we cancel it & ur money refunded on 09/21/09 to ur account (which is i don't receive it yet & i don't believe that i will [go & search for their reviews i'm not the only one]) so i told here: Mam don't take it personally but ur company they screw me with the money & the coverage & i felt embarrassed @ the dental office because they think that i try to pull up scam on them & in the matter fact that i know them because they r my neighbor clinic then she start telling me that which part u don't understand that i can enroll u again for another fee & u need to wait for ur insurance card (means another scam because i didn't receive the first one in the first place) & if u don't like that GO BACK TO THE HELL COUNTRY WHERE U CAME FROM so i stopped here & i told here u need to have some manner & respect for ur business, u represent a legmen company & i would like to have ur name & ur employee id # please Mam? she started to tell me i'm not, so after i insist she told me different names as expected & F*** u. After all this drama i started to have numerous privet phone calls harassing me, threatening me, use bad languages, insults & discrimination {DUMB AS**, F*** U & UR COUNTRY, LAUGPHS @ ME & MADE JOKES & PEOPLE LAGPHED ON THE BACKGROUND, U R IN THE MILITTARY WE PAY UR SALARY IDEOD, ...Etc} (@ 4:25pm Est for 1 min, 4:27pm for less than 1 min, 4:31 for 2:30, 4:36 for 1 min [i do have the record].
That my experience Mam/Sir with ur licenced & business privilege holders in ur state which is i hat to say that but how the citizens r going trust this kind of health providers by trust their health & life in the hand of scams & frauds businesses. Personally i felt so bad from these individuals who put me, my service, my sacrifices & my life for my father (USA) & my mother (IRAQ) countries while they r here safe but the only thing they care about how to be ignoring & low life to the people.
Everybody r going to appreciate what u will do if u take serious actions & make sure about ur regulations (which is i don't believe that is that much different than our region NE)regarding this frauds companies according to the law -at least u can do- by charge them violations, suspend & terminate their business & substitute them by professional & butter business ethics company to let every business learn a lesson to not break the law & the roles for the good of everyone.
Thank u Mam/Sir for ur concern & ur time to investigate that matter for the country of freedom & opportunities for all the citizens.
Regards & good day.
Z A A
The complaint has been investigated and resolved to the customer’s satisfaction.
Ive worked for AIC or americas insurance consultants, or NBAA..all the same company..they are a scam, they try to convince people they are getting an insurance plan when really it is not insurance at all it is a scheduled healthcare benefit package, no plan, no insurance, they arent even supposed to say those words on the phone, when they do a verification they try to trick you into letting them verify a certain date for the money to be taken out of your account but they say it wont really be like that its just a "verification" thing they have to get passed in order to get you the deal they offered, then they send you a discount card for rx drugs that anyone can apply for, even if you dont have a "package" with aic, yes the homeless guy in your neighborhood can apply for this card, all the people in the office are scared of the managers and the managers answer to the main scam artist, this should really be investigated by someone who has some type of authority in these matters, will this ever get taken care of and will AIC ever be brough to justice? probably not
I was there i actually work in that exact same office that is not what happened. i have been there for three week and the company is trying there hardest to turn things around and help customers as much as possible. previously there was complaints due to a past supervisor but it has been handle and we are now trying to fix things to make are customers happy I tell customers exactly what the medical savings plan offers in other offices we do offer insurance at a higher cost but this office is not health insurance which we tape during verification with the customer on the line they have to state they understand it is not health insurance. i appoligize if he thinks things got out of hand that day but the only one being rude and hateful was him. I did not speak with him directly but i promise we are never rude to are customer they are the ones that keep us in business they are the reason we all have jobs. I offer the web site as well www.nbaabenefits.com it states on the website that we are not insurance but a medical saving plan and he could have read in detail there about all of his benifits with his plan including his dentist. thank you for your time