The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Nat West Bank / NatWest account sign up scam

1 London, England, Greater London, United Kingdom Review updated:

Here’s a story that shows just how much NatWest values its clients and their “best interests”.

We are a small but prosperous company who until recently banked with NatWest for over three years. During this time there was a huge number of transactions, but our balance sat at around £100K.

During our time with NatWest we did not request an overdraft or credit card and we did not use any lending facilities.

Recently we had an issue with our mandate; an ex director was on the mandate and we wanted to remove him. He was no longer in the picture: he had left the company 18 months prior, was no longer a shareholder and no longer had anything to do with the company.

The mandate’s small print states that NatWest should act upon its client’s instructions to regulate the mandate. The client, in this example, was of course our company, as represented by our board of directors. Duly following procedure, the board of directors instructed NatWest to remove this ex director from our mandate.

Here is where the trouble started. NatWest refused to co-operate. The ex director – who, if you’ll remember, has no financial or legal involvement with the company – was nowhere to be found, and NatWest therefore refused to assist.

NatWest then froze the company’s bank account. Yes, this small company whose livelihood depends on having constant and immediate cashflow. The bank’s reasoning? NatWest would not take instructions from the company on suspicion of suspicious activities. They told us they “have to look at the best interests of the company.” That company being, of course, us.

You might say NatWest was acting out of caution; surely a simple phone call would clear everything up, right? Wrong. We tried calling our bank manager – our calls were never returned. We even called the regional director – no joy. We couldn’t even get our appointment.
And NatWest’s response to the company’s frantic attempts to resolve the matter and restore our account? “We have to look at the best interests of the company.”

These same “best interests” resulted in NatWest taking more than four weeks to finally unfreeze the account and allow the company to operate freely. During this time, unable to access the £80K working capital and so unable to pay its staff, its creditors and unable to operate normally, the company almost went bankrupt.

Ultimately, NatWest’s “best interests” caused near bankruptcy, enormous stress and ultimately, a move to another bank.

As recent experience with our new bank has shown us, NatWest’s lack of commercial acumen and appalling customer services is NOT representative of all UK banks. If it was, my money would be stashed firmly under my pillow.

Sort by: UpDate | Rating

Comments

  • Si
      17th of Nov, 2009
    0 Votes
    Nat West Bank - Overcharged
    Nat West Bank
    United States
    natwest.com

    I am a young single mother of two. I worked for two years, paying my wages into my natwest bank accout. Every month, for nearly three years, they have repeatedly charged me up to £100 in one month for direct debit cancellations, etc. I now claim benefits as working only seemed to get me further ito debt, so i claimed the charges back using the FSA hardship waiver. However, despite my expendable income of £3.40 a week, I did not qualify. Does this disgust you? Why should others get money back under this hardship waiver but not me and my family? We are so skint that i cannot even tax my car so I have had to take it off the road. My four year old cannot even have her princess magazine. Please someone do something! These people have no idea what that amount of money is worth to my family. It may be small change for them, but it is riches for us!

  • K1
      25th of Aug, 2011
    0 Votes
    Nat West Bank - Robbers
    Nat West Bank
    United States

    been a customer for 25 years. I have a 'private bank account' and my own personal manager.

    I thought I would check to see what effect the fall in base rates had on my overdraft rate ( this is not shown on any of their paperwork).

    I am told that despite a 5% fall in base rates my overdraft rate has not altered and will not be.

    These robbers are making an extra 5% profit for nothing.

  • Wa
      14th of Nov, 2012
    0 Votes

    NB: Please if is difficult for you to fill the Form, Do let me know so that I can help you fill the Form here and submit it to the Bank on your behalf, You will need to send me the Information needed on the Form and also send me a copy of your Passport or any of your ID so that I can attach it with the Bank Form when submitting it.Waiting for your urgent reply

Post your comment