Menu
Nasty Gal Customer Service Phone, Email, Contacts

Nasty Gal
reviews & complaints

www.nastygal.com
www.nastygal.com

Learn how the rating is calculated

4.1 260 Reviews

Nasty Gal Complaints Summary

2 Resolved
56 Unresolved
Our verdict: If considering services from Nasty Gal with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Nasty Gal has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Nasty Gal. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Nasty Gal reviews & complaints 64

Filter reviews by rating
5
201 reviews
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Nasty Gal reviews & complaints

ComplaintsBoard
C
11:16 am EDT

Nasty Gal Customer service of staff

Hi so I purchased a few items from nastygal and when I received them they were not the sizes that I purchased so I got in touch with them via WhatsApp and spoke to various people whom was not very helpful with helping me return my order as I have never had to return anything before anyway I eventually figured it out and sent back my parcel, I contacted nastygal today about my order being cancelled so I could order something else only to be messaged by someone called Charlotte being very rude I asked way and said carry on being rude so that is why I am contacting you today with my concerns please could you look into this as I am looking to take this further as I think your staff should be more helpful myself and my daughters was intending to spend quite a lot of money on your online shop could you please get back to me ASAP please thanks kind regards Mrs c mcwhirter

Read full review of Nasty Gal and 1 comment
Hide full review
1 comment
Add a comment
S
S
Sue0701
Central Falls, Rhode Island, US
Dec 18, 2020 5:04 am EST
Verified customer This comment was posted by a verified customer. Learn more

What a horrible first impression!
First and foremost, I would like to inform you all that I’ve placed my order online on November 29th and did not receive my items until December 16th. Furthermore, when I did receive the items, the sizing was incorrect. Also, I've contacted Nasty Girl via email, it's been about 4 days and no reply. Perhaps I may or may not affect your business but you have lost one client.

ComplaintsBoard
R
3:12 pm EDT

Nasty Gal Clothes

This company is horrible. I placed an order at the beginning of March and I didn't receive my order for 3 weeks. So, I contacted them via email because they don't have a phone number. They messed up my address and didn't contact me, which is why I didn't receive my order. So, I went back and forth via email (for about 1-2 weeks) and they had me to do all of this [censored] in order to change my address. I was never able to successfully change it. A person emailed me and said they had changed my address and I should get my order within the next day. Still haven't received my order. Checked my email and I received an email on April 25th saying I successfully returned my order and the money would be in my account. One, I didn't want to return my order and 2, my money is not in my account. Absolutely horrible. Do not order from them. They suck and don't even apologize for all of this [censored].

Read full review of Nasty Gal
Hide full review
ComplaintsBoard
A
4:23 pm EST

Nasty Gal A dress and a tank top

Both my dress and my cami tank top came broken. The buttons were ripped off of the seams. This is so frustrating because I bought these clothes for a trip this weekend and do not have time to re order my clothes. The dress was the "Keep 'Em at Arms Length Dress' & the tank top was called"Bring the Noise Cami Tank top". I usually have no problems with this site so it was very shocking to receive these items.

Read full review of Nasty Gal
Hide full review
ComplaintsBoard
C
12:14 pm EST

Nasty Gal Unauthorized debit card charges

I came home to my apartment and found a card reading Nasty Gal opened it up and the inside read Nasty Gals do it better. I also had my bank account of my social security money drained, do to fraud by someone. The total amount was 847.00 . I am asking you to please refund my money in the form of a check. My address is Kimberly Roberts 622 Collins Rd. #1 Jefferson, Wi. 53549. Thank You

Read full review of Nasty Gal
Hide full review
ComplaintsBoard
T
4:12 pm EST

Nasty Gal Walk on by boots

I ordered a pair of boots in a size 8. I received them in a size 6. I contacted Nastygal. I explained that the wrong size was sent and want to send it back. She asked for my invoice number. I told her I never received one and therefore did not have one. She kept asking me for it. Again, I explained it was never sent. She told me it came from England and I would have to contact them and send it to them. I did not understand that since there is a company in US. She did not help me at all. She hung up and got rid of my email. I cannot log in since now it says email not found. Wow.

I immediately ordered another pair in a size 8 for my daughter for Christmas. Today, I received the boots. AGAIN, in a size 6! I am so upset and angry to go through this days before Christmas.

I called a number that is associated with Nastygal. Guess what, it is disconnected. I contacted Nastygal on facebook and they wrote that there is no number to call. Just to contact facebook.

Customer service and this company really sucks! It is horrible. Before you purchase anything, read all the complaints about this company! Don't do it. It's not worth it. Customer service is not helpful at all.

Read full review of Nasty Gal
Hide full review
ComplaintsBoard
N
3:56 pm EDT

Nasty Gal Waiting on my refund!!

I returned two items, and only received a refund for one of them. I have been emailing with the customer service reps for over two weeks to get this sorted out. Both items were in the same package. I received a refund for one of the items (which I already received) so I know they have the second item in their possession. Nobody can give me an answer and I am getting no where with the customer service reps. Every time I respond to an email, I get a new person - so I have to tell my story over again. There is no phone number to call.

This is a very poor way to treat your customers. I have returned your item but you are failing to return my money. That is not ethical.

Someone please help - this is not right.

Read full review of Nasty Gal
Hide full review
ComplaintsBoard
H
7:22 pm EDT

Nasty Gal Missing item

i ordered 7 items from nasty gal two weeks ago, it said it's all depatched after 2 days. sadly i only received one item from it, on the depatching email it says all items are shipped. i've emailed them about it, they didn't even reply, i do not understand what this is, i hope they can solve it, also they don't even have a customer service number on their website

Read full review of Nasty Gal
Hide full review
ComplaintsBoard
S
8:54 am EDT

Nasty Gal Missing item order guk100591099

Hi I ordered two kimonos (product code agg91490-165-30) but when I recived the parcel there was only one in it. It was our eid festival I wanted to wear it to a party with my sister but because there was only one we couldn't wear the same which I am very disapointed about. I have been trying to email you through the website and it just wouldnt send the emal. If the second kimono has not been shipped can I cancel it then or if it has but is missing from the parcel could I get my refund pls. Thank you sabiha

Read full review of Nasty Gal
Hide full review
ComplaintsBoard
A
3:36 pm EDT

Nasty Gal Was so mean to customers

I was just at the Safeway in lake Oswego Oregon getting a chicken bacon ranch wrap from the deli and there is a women there named Sarah and she was very mean. Took forever to come help me and then when somebody else needed something she got upset and said [censored] I can only do once thing at a time your going to have to wait and you can tell she definitely doesn't enjoy her job and was dropping things and swearing and then sneezed in my wrap on accident and I didn't ask for a new one because she was already so angry. This is not the first bad experience I have had with the women.

Read full review of Nasty Gal
Hide full review
ComplaintsBoard
C
6:46 am EDT

Nasty Gal Fraud - urgent

Hello
My card details have been stolen and last night uk time someone ordered £256.99 worth of stuff from you. I do need this to be cancelled asap please and any details of the delivery address provided as the police are involved.

Paypal "guangzhouao [protected]

Or it could be paypal"lyonduked [protected]

Please help me this is devastating.
If someone could email me or call me all the better.

I need your help. Please can you contact me immediately

Paida mutopa
[protected]@yahoo.co.uk
Uk [protected]

Read full review of Nasty Gal
Hide full review
ComplaintsBoard
Q
12:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Nasty Gal Refund yet to be processed

I placed an order on december 5th. Unfortunately, the items were very cheaply made so I returned them. The tracking info confirmed the package was received on the 23rd of december. Until this day, i'm still waiting to receive my refund. I have contacted nasty gal customer service by email, since they don't provide a phone number so you can speak to someone, and they are telling me that just because I no longer have my proof of postage receipt they can't process my refund. I have explained to them various times (all by email) that it has been confirmed that they received it on the 23rd but they won't reply back. I have asked them to please contact me by telephone and still waiting for a call.

Horrible customer service and clothes! Never ever buying again from them. Will fight for my money until the end. I will call my credit card and fight it if nasty gal doesn't do something soon.

This company is truly nasty!

Read full review of Nasty Gal
Hide full review
ComplaintsBoard
N
8:53 pm EST

Nasty Gal Refund not returned

I have yet to receive an email or any contact about my refund. I paid $48 for a dress that didn't fit. The dress was returned in the same condition I received it in. All I am asking for is my money back! I sent that dress back to the headquarters using the printed return label three weeks ago! I am asking for my money back nicely before I have to take legal action.

Read full review of Nasty Gal and 1 comment
Hide full review
1 comment
Add a comment
S
S
Shaun R.
, US
Dec 14, 2017 3:12 am EST

In order to qualify, you need to make sure you:

Returned the merchandise in its original packaging with ALL labels and tags still attached,
Properly fill out and include a return merchandise form,
Add your order number if you download a new returns label,
Retain "Proof of Mailing" when returning the parcel through your local post office.

Returns must be received within 28 days from your dispatch note (included within your order).
Once your return is received at the warehouse, an email will be sent to you. Another email will be sent once the return has been processed.
Refunds will not be given if they do not comply with the return policy as outlined.

ComplaintsBoard
R
12:18 pm EST

Nasty Gal Never received refund or any response from company after inquiry

I placed an order on oct 24 and received it by the estimated delivery date. I returned a few items that didn't fit following instructions outlined on the website and using the return sticker provided with my order. It cost me $30 to return the package (they require a certificate of postage and I wanted to make sure it made it's destination). It's been over a month and i've gotten no response from the company about what happened to my returns, i've reached out on several mediums (through email, their contact us page, and twitter, they have no phone number or I would have called). It's so frustrating that i've lost money on products that I no longer have and I had to spend money on the postage to send them back.

Read full review of Nasty Gal and 1 comment
Hide full review
1 comment
Add a comment
N
N
Nasty Gal Victim
, US
Feb 27, 2018 11:00 am EST

I 've been scammed out of $110 as I ordered a pair of shoes and they sent me the wrong size. I contacted Nasty Gal via email and they instructed me to return the item, reorder it, pay for the shipping and I would be refunded for the returned item as well as both shipping costs. Within that same timeframe I also ordered a jacket that was too small so I sent the jacket back with the shoes. I also informed them that the debit card/account used to purchase these items was closed/deactivated and the refund could not be applied. Fifty five emails later; I have conversed with multiple customer service representatives only to receive lies and scamming techniques informing me that I needed to provide a BIC in order to process the refund, my refund was processed and that I should check with my financial institution, my refund will not be processed again, requesting additional copies of my return postage, etc., etc., etc. Unfortunately, after two months, I have yet to receive a refund and have now contacted the BBB, CFPB, and the FTC as this company and their employees should be prosecuted to the fullest extent of the law for theft. I really do not understand how so many complaints have been made against this company and nothing has been done about!

ComplaintsBoard
K
9:28 am EST

Nasty Gal Dresses

Two days ago I ordered some dresses from here, there was a 55% off student discount at the bottom of the website or I never would have bought them. I am low on funds and am currently shopping for presents for the holidays. The code did not work. So I used the discount code they had for the day, 48% off everything sitewide for the whole day. It worked fine and my total was $38 after shipping. Yesterday morning I realized they emailed me a reciept and charged my credit card for the full amount of $68! Their messaging service says they will get back to you within 24 hours, it has been a day and nothing. Also no email saying the clothes have shipped yet. Guess I will have to tell someone I can't afford their presents.

Read full review of Nasty Gal
Hide full review
ComplaintsBoard
Y
7:18 pm EST

Nasty Gal The darkest flower choker dress - wrong size

I received a size 6 instead of, size 2 as ordered.
Please advise.
Image1. jpegdelivery address
Yvonne reardon
55 shorecliff
Aliso viejo
92656
United states
[protected]
Delivery method
Usa ground shipping: 8-10 business days. please allow 4 - 5 weeks for delivery to hawaii.
Dispatched items

Up top babe thigh-highs
$5.00

Status: dispatched

Us size: one size
Colour: black
Product code: agg92294-105-35
Qty: 1

The darkest flower choker dress
$15.00us size: 2
Colour: black
Product code: agg94947-105-14
Qty: 1

Status: dispatched

Read full review of Nasty Gal
View 0 more photos
Hide full review
ComplaintsBoard
B
5:07 am EST

Nasty Gal Don't deal with them

Don't bother ordering from them.
Stay far away from this website and shop elsewhere.
Cheap-looking items, slow delivery, terrible customer support.
What you get from them is clothing that's anyone would be embarrassed to wear it.
I wonder where their warehouse based. Why is everything is so bad? Why do they sell such a terrible clothing?

Don't buy anything from them, i'm begging you

Read full review of Nasty Gal
Hide full review
ComplaintsBoard
D
8:41 am EST

Nasty Gal Nasty gal

Horrible! I received low quality and something totally unlike the pictures! Nasty Gal costumer service would email everytime with a different name suggesting a different solution! They won't accept to pay for the return shipping on an object I have not ordered and ask me to wait 28 days for a refund! Unbelievable and exhausting! My last order from them

Read full review of Nasty Gal
Hide full review
ComplaintsBoard
U
8:49 am EDT

Nasty Gal Poor customer service

Do not order from here! I repeat, do not order from here. This place is terrible under the new management. It's impossible to talk to a customer service person in a decent time frame and they ship your items super late and on their own time even if you paid for express shipping. This company has gone to trash and should be scrapped accordingly. Maybe that's why everything is 50 percent off. Hopefully they're trying to get out of business as they should.

Read full review of Nasty Gal
Hide full review
ComplaintsBoard
L
5:28 pm EDT

Nasty Gal Denim boots

I purchased a pair of over the knee embroider denim boots 3 x, and they sent me the wrong size each time. Every time they sent me a size 9. I have returned the boots, emailed them for a refund, called and no response. I attempted to call however, the phone lines are disconnected. This isn't acceptable!

I have emailed numerous times and I haven't heard for anyone in the company. I'm understanding why the phone lines are inactive. I want my refund for the boots and for the rent fee!

Read full review of Nasty Gal
Hide full review
ComplaintsBoard
S
3:57 am EDT

Nasty Gal Stay away from them

It's been 2 months and my order still hasn't been shipped. It consists of several items that were in stock by the time of its placing. So I refuse to hear about their non-availability. I spent several days on attempts to contact their customer service and only once they replied with automatically generated email.
They took my money and went away. It never happened before, it's not my first order from them. But it's definitely the last one. I don't trust them anymore. Once I return my money, i'm done with you, guys.

Read full review of Nasty Gal
Hide full review

Nasty Gal Customer Reviews Overview

Nasty Gal is an online fashion retailer that caters primarily to young women. The company offers a wide range of clothing, including dresses, tops, and denim, as well as shoes and accessories. Nasty Gal is known for its bold and trendy styles, often inspired by vintage aesthetics and contemporary street fashion. Customers can shop for their products exclusively through their website, which also features sales and promotions. The brand aims to provide fashion-forward pieces that reflect individuality and a confident sense of style.

Nasty Gal In-depth Review

In Summary: Nasty Gal offers a trendy and bold selection of fashion items that cater to a young, fashion-forward audience. With a user-friendly website and a mobile-responsive design, shoppers can easily navigate through a wide range of styles. While the brand provides value for money, especially during sales, the quality of products can be inconsistent. Customer service is responsive, and the brand has a reasonable return policy. Shipping options are standard, and the brand maintains a strong social media presence. However, information on sustainability and ethical practices is not prominently featured. Overall, Nasty Gal is a go-to for affordable fashion that aligns with current trends.

Website Usability and Design: Nasty Gal's website boasts a sleek, modern design with intuitive navigation and layout, making it easy for users to find what they're looking for. The visual aesthetics are on-brand, featuring bold and edgy graphics that resonate with their target demographic. The site is also mobile-responsive, ensuring a seamless shopping experience across various devices.

Product Range and Selection: The brand excels in offering a diverse variety of styles, from vintage-inspired pieces to the latest trends. Size inclusivity is moderate, with a range of sizes available, though there could be improvements in offering more options for plus-size customers. New arrivals are frequent, keeping the inventory fresh and aligned with current fashion trends.

Pricing and Value for Money: Nasty Gal is known for its affordability, making it a popular choice among budget-conscious fashionistas. Sales and discounts are regularly available, providing significant savings. Price comparison with competitors shows that Nasty Gal is competitively priced, often undercutting similar brands in the market.

Quality of Products: The quality of Nasty Gal products can vary. Some customers report satisfaction with the material and fabric durability, while others have concerns. Fit and sizing accuracy are generally good, but there are occasional discrepancies. The product lifespan can be short for some items, which is a consideration for those looking for long-term investments.

Customer Service Experience: Nasty Gal's customer service team is known for being responsive and supportive. The return and exchange policies are clear and customer-friendly, although some users have noted delays in processing. Customer feedback and reviews on the website and third-party platforms help guide new shoppers in their purchasing decisions.

Shipping and Delivery: Shipping options and costs are standard, with free shipping often available during promotions. Packaging is typically in line with industry standards, and delivery times are reliable, though international customers may experience longer wait times.

Payment and Security: A variety of payment methods are accepted, including major credit cards and PayPal. The checkout process is straightforward, and data protection and privacy are taken seriously, with secure transactions and adherence to privacy regulations.

Sustainability and Ethical Practices: Information on Nasty Gal's eco-friendly initiatives and ethical practices is not prominently displayed, which may be a concern for environmentally and socially conscious consumers. Details on labor conditions and animal welfare are also not readily available.

User Reviews and Community: Customer testimonials on the site and across the web provide insight into the shopping experience. Nasty Gal has a strong community engagement and social media presence, particularly on platforms like Instagram, where they actively interact with their audience.

Brand Reputation and Reliability: Nasty Gal has a reputation for being a fast-fashion brand that's experienced significant growth. While the company has not been highlighted for industry awards, it has received press coverage and has a mixed public perception, with some praising its trendiness and others critiquing its fast-fashion model.

Loyalty Programs and Incentives: The brand offers membership benefits and referral programs, rewarding repeat customers with exclusive deals and discounts. These incentives enhance the overall value proposition for loyal shoppers.

Return on Investment: The long-term value of Nasty Gal products can be variable, with some items being more of a short-term fashion statement than a long-lasting wardrobe staple. Resale value is generally low, but brand loyalty and repeat business are high due to the brand's trendiness and affordability.

Comparison with Competitors: Nasty Gal positions itself as a trendy and affordable option in the fast-fashion market. Its unique selling propositions include its bold style choices and frequent turnover of new styles. However, it faces competitive disadvantages in terms of product quality and sustainability compared to some competitors.

Overall Shopping Experience: The checkout process on Nasty Gal is simple and user-friendly, contributing to overall user satisfaction. While there are areas for improvement, many customers are likely to recommend Nasty Gal to others for its trendy selections and affordable pricing.

How to file a complaint about Nasty Gal?

Here is a guide on how to file a complaint against Nasty Gal on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Nasty Gal in the 'Complaint Title' section. Be concise and clear about the problem.

4. Detailing the experience:
- Provide detailed information about your experience with Nasty Gal. Include key areas such as transactions, nature of the issue, steps taken to resolve it, company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review against Nasty Gal on ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about the progress of your complaint.

Follow these steps to effectively file a complaint against Nasty Gal on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Nasty Gal contacts

Website

www.nastygal.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Nasty Gal?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Nasty Gal Customer Service. Initial Nasty Gal complaints should be directed to their team directly. You can find contact details for Nasty Gal above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Nasty Gal. Discuss the issues you have had with Nasty Gal and work with their customer service team to find a resolution.