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Nashua Mobile / Terrible service

1 Canal Walk, Century City, South Africa

I am utterly disgusted with the service, if you can even call it, with the staff at the canal walk stores, in particular two gentlemen by the names of Shan and Dominic. We were in store to have a contract terminated and everything thing was explained to one member of staff (bear in mind that he was training and had no one to assist him with the systems) Lack of communication among them lead to us being given the wrong information and was told by Shan that once everything was approved by the head office he would call. We never received that call. We went to the store to have the termination reversed but was treated with complete aggression and attitude, and told that they wont do anything to assist us. I would like to know who this can be escalated to? If you want to employ people ensure that they know what customer service is about as its pointless employing someone in a position and they have no idea how to treat their customers. Customers are to be treated fairly, you signed up for all the drama when you accepted the job. If you don't know how to deal with customers them clearly they are in the incorrect line of work

Jul 8, 2014

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