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2.4 20 Reviews

Nashua Mobile Complaints Summary

7 Resolved
13 Unresolved
Our verdict: Engaging with Nashua Mobile, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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12:18 am EST

Nashua Mobile Contract cell phone

Good day, my name is betty maluleke I took a contract cell phone with nashua mobile in 2010, I think the phone I took was a motorola razor if I remember very well. It was a 24 months contract and the money was deducted straight from my bank account, according to our contract agreement they say after 24 months I can use my phone as a pay as you go and they stop deducting money from my bank account after that 24 months and I continue to use my cell phone as a pay as you go. Now to my surprise last year on december 2016 nashua mobile start sending me messages saying I must make payment as they are going to take some legal actions against me and the matter will be handed to their lawyers. Now if I phone them they says I must produce the documents and the invoices that shows that my contract was paid in full and I don't even have the documents with me as it was long time ago because I know that the contract is paid in full and also terminated and I no longer even use that old number I even forgot the cell phone number. So now my question is that all along why they didn't bother to call me and ask me about the payment? Why now? Why did they stop deducting their money from my bank account if the contract was not paid in full. Please guys stop sending me messages and remove my name from your list because I know very well that I don't owe you anything I did pay my account in full and the contract was terminated.

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Update by Betty Maluleke
Jan 13, 2017 12:19 am EST

Good day, my name is Betty Maluleke I took a contract cell phone with Nashua Mobile in 2010, I think the phone I took was a Motorola Razor if I remember very well. It was a 24 months contract and the money was deducted straight from my bank account, according to our contract agreement they say after 24 months I can use my phone as a Pay As You Go and they stop deducting money from my bank account after that 24 months and I continue to use my cell phone as a Pay As You Go. Now to my surprise last year on December 2016 Nashua Mobile start sending me messages saying I must make payment as they are going to take some legal actions against me and the matter will be handed to their lawyers. Now if I phone them they says I must produce the documents and the invoices that shows that my contract was paid in full and I don't even have the documents with me as it was long time ago because I know that the contract is paid in full and also terminated and I no longer even use that old number I even forgot the cell phone number. So now my question is that all along why they didn't bother to call me and ask me about the payment? why now? Why did they stop deducting their money from my bank account if the contract was not paid in full. Please guys stop sending me messages and remove my name from your list because I know very well that I don't owe you anything I did pay my account in full and the contract was terminated.

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2:35 am EST
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Nashua Mobile Contract

I have defaulted on my Nashua Mobile Contract Account, and since was contacted by Nashua, where I settled the debt with interest, when I requested a statement to be sent to me, and further settled the balance and requested proof to show that I had paid up, all communication from Nashua to me seized, after several months I am told that court actions are started against me yet no one has responded to my efforts to get proof that I have settled the account, here under are a copy of e-mail between myself and various Nashua Consultants Please find hereunder communication as the last message I got was some time in January after making full payment and requested proof that showd I had paid up my debt but however I never got the proof. Strangely 9 months after or so I am being handed over where I never even got to be notified what it was I axactly owed coz I was sent a statement which indicated my balance and I paid it up... Make sense to me of all of this See bellow Last conversation we had was in January 12 wen u were supose to Send me a settlement letter showing I paid off my account now u saying u handed me over after approximately 10 months without any communication... Send me what you say I owe you I will go to my lawyer and show them ▼ Hide quoted text On 5 Oct 2015 14:01, "Mlungisi Fanapi" wrote: I payd up my Nashua account and I got proof. Check your records Fanapi On 5 Oct 2015 13:59, "Rentia Erasmus" wrote: Our Reference: HP2119833 Nashua/Nimble //Molungisi Fanapi Good day Molungisi Your Nashua/Nimble account has been handed over to Hammond Pole attorneys, your account is currently in arrears and you don’t have any agreement in place to prevent legal action. This email serves as notification that we are proceeding with legal action against you and all fees and costs will be added to your account. Please note that an immediate payment of R500 must be made as well as a settlement agreement towards this account, to pend legal action. If you have any queries, respond to this email or call [protected]. Trust you find the seriousness of this email. Thank you, Rentia Erasmus Hammond Pole Attorneys [protected] Ê [protected] " [protected]@hammondpole.co.za "www.hammondpole.co.za This message and any attachments may be confidential and may also be privileged or otherwise protected from disclosure. They are sent for the attention of the named addressee(s) only. If you are not the named addressee(s) please notify the sender immediately and destroy this message. In this case, you should not copy or distribute this message or attachments, use it for any purpose or disclose its contents to any other person. Opinions, conclusions and other information in this message that do not relate to the official business of the firm/company shall be understood as neither given nor endorsed by it. The recipient should check this e-mail and any attachments for the presence of viruses. Hammond Pole Inc accepts no liability for any damage caused by any virus transmitted by this e-mail. Legal documents drafted Inbox x Herman Stoop 13:29 (19 hours ago) Our Reference: HP2119833 Nimble/Nashua// Molungisi Fanapi Good day Molungisi ... Mlungisi Fanapi 08:41 (22 minutes ago) to Herman It is really strange that you have not responded to any of my mails when I tell you I paid up this account and you continue communicating with me as if I blatantly disregard all your correspondence recorded on one ore more telephonic conversations I have with your agents, and strangely it takes Nashua about a year to figure out that I still owe you wen I have settled the account please forward me the recorded tapes MM Fanapi Cell: [protected] Fax: [protected] Additional info Mlungisi Fanapi 8 Oct to HermanS In response to your notice per conversations ive had with one of your representatives who had stated telephonic conversations are beeing recorded and a statement I had received from her it clerely shows I have setled the account of R184 I hve since requested a statement or some sort of proof showing I have setleled the account instead im receiving another threatening notice with all the bank statements I have and the statement u sent me and the proof of payment of the setlelment deposit slip including the telephonic recordings u hv in your possession ... lets go to court and settle this all costs to you Regards Mr MM FANAPI Sent from Samsung Mobile -------- Original message -------- From: Ashley Peens Date: 12/01/2015 15:42 (GMT+02:00) To: Subject: Overdue Nimble Nashua account. Be advised that The Nimble Group has bought over Nashua Mobile and has given us direct instruction to proceed on your overdue Nimble Nashua account. This is an urgent notification that your Nimble Nashua account has been handed over to Hammond Pole Attorneys with an overdue arrears amount due immediately. Previous contact was attempted by my call centre staff, due to the fact of no contact nor is an arrangement being setup, your file now pending legal status. If no contact is made, legal proceedings will commence with the initial step of summons being drafted and sent to court to obtain a court date and case number. Once we have come to a settlement agreement towards your Nimble Nashua account arrears, your credit bureau status will be updated to rehabilitation until the above mentioned arrears is paid in full, there after your status will change to settled. If no contact is made within 48 working hours, all legal fees will be added to your ongoing Nimble Nashua arrears. Trust the above information clarifies the urgency of this email. To make immediate arrangements, respond via e-mail directly to my e-mail address or call me on : Tell : [protected]. Ashley Peens. Trust that you understand that your file needs a financial plan to pay off the outstanding debt owed to my client and in the process you avoid this file going legal. E-mail me directly with your I.D number and supply me with your contact number. Regards, Hammond Pole Attorneys Ashley Peens. [protected]Ê [protected] " [protected]@hammondpole.co.za This message and any attachments may be confidential and may also be privileged or otherwise protected from disclosure. They are sent for the attention of the named addressee(s) only. If you are not the named addressee(s) please notify the sender immediately and destroy this message. In this case, you should not copy or distribute this message or attachments, use it for any purpose or disclose its contents to any other person. Opinions, conclusions and other information in this message that do not relate to the official business of the firm/company shall be understood as neither given nor endorsed by it. The recipient should check this e-mail and any attachments for the presence of viruses. Hammond Pole Inc accepts no liability for any damage caused by any virus transmitted by this e-mail. Sent from Samsung Mobile Breach of Contract Inbox x Rentia Erasmus 5 Oct Our Reference: HP2119833 Nashua/Nimble //Molungisi Fanapi Good day Molungisi ... Mlungisi Fanapi 5 Oct to Rentia I payd up my Nashua account and I got proof. Check your records Mlungisi Fanapi 5 Oct to Rentia Last conversation we had was in January 12 wen u were supose to Send me a settlement letter showing I paid off my account now u saying u handed me over after approximately 10 months without any communication... Send me what you say I owe you I will go to my lawyer and show them SUMMONS Inbox x Iwan Schoeman 2 Jul Good day Please find attached Summons in English as requested. DIE UWE Yours ... Mlungisi Fanapi 2 Jul to Iwan Thank you... It has been over a month or two that I have settled this account hope u will find all in order according to your records Regards Fanapi Mlungisi Fanapi 2 Jul to Iwan My outstanding balance cannot be R232.75 I have settle everything. Check your records Proof of payment Mlungisi Fanapi 4 Jun to yoosthuizen2 Find proof of payment attached Regards Fanapi MM Attachments area Gmail virus scanners are temporarily unavailable – the attached files haven't been scanned for viruses. Please download these files at your own risk. Learn more Preview attachment payment_notification.pdf payment_notification.pdf Yolande Oosthuizen 4 Jun to me Thank you very much. Kind regards Yolande Proof of payment Mlungisi Fanapi 12/07/2014 Mlungisi Fanapi 30/07/2014 to ccagent44 Hi There Since our last conversation you had told me I would get the airtime for which I'm paying Nashua back their balance secondly, can you send me a balance statement as I intend to settle the said balance however Im going to need an account statement after every time I make payment Sincerely Fanapi MM Fanapi Cell: [protected] Fax: [protected] On 12 July 2014 10:31, Mlungisi Fanapi wrote: Nashua Mobile Statement Inbox x Cynthia Rankaki 10/11/2014 Good Day Mr. Fanapi Kindly see the attachment above. Thank You Cynthia Rankak... [protected]@gmail.com 10/11/2014 to Cynthia Hi Ive received an e mail however there is no attachment am assuming u ment to send me a statement Kind regards MM Fanapi Sent from Samsung Mobile Cynthia Rankaki 10/11/2014 Good Day Mr. Fanapi Sorry for the inconvenience, kindly view the attachment. ... Mlungisi Fanapi 10/11/2014 to Cynthia Thank you very much MM Fanapi Cell: [protected] Fax: [protected]

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3:21 am EST
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Nashua Mobile reimbursement of money

On 31/12/14 money was paid into Nashua Mobile`s account via EFT I use to do for almost 2 years. SoI went to FNB (my bank ) and Nedbank (Nashua) that told me that the [protected] Nedbank account I have used for almost 2 years were now closed and that should you have made a payment to that account it would have immediately defaulted to a 1407387 Nedbank account WHICH belong to Nashua Pty Ltd. At FNB it shows clearly that the payment went through but for some reason Nashua still say there is no record! (?) Unfortunately Vodacom cannot do anything in this regard so what to do next? I cannot seem to get hold of Nashua !cording to Nashua Mobile they cannot trace my payment since it was paid into the wrong account

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Shereen Kruger
, ZA
Jun 19, 2012 6:27 am EDT

i was due for an upgrade the first of June 2012 i am still waiting for my phone.so i phone then and the said i will receive it on Friday the 15 of June and i didnt so on Monday i phoned them and they said i will have it by Thuesday and still nothing. I spoke to Norma Scheffers and Sonja Daya and they havent done anything as Sonja is a Manager at the Head Office. I am really dissapointed in them, and there service is pathetic.

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Louran
, US
Jan 24, 2011 5:28 pm EST

After leaving my phone at Nashua Mobile Blairgowrie for 2 weeks for a software upgrade, after they promised that it wouldn't take longer then a couple of days, I go pick up my phone and I get told that the repair price is R250.00 I am more then willing to pay this for my phone, the only problem is that it is not fixed. This is totally unacceptable and I really think they need to get their act sorted out.

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Partimer
, US
Sep 23, 2010 11:47 am EDT

I have emailed the Nashua Mobile Call Centre asking that they please activate my enterprise service. The agents emails back and states that my information service is active. I know that my *** BIS is active - I need the enterprise service activated so that I can receive office email. I sent an email cc the Call Centre Manager - no action or response!

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Lusanda Jiya
, ZA
Dec 09, 2014 3:32 am EST

I submitted an insurance claim for a stolen cellphone. I was informed that the claim was aaproved. I was billed for the excess of R1050. I was told the replacement phone would be delivered n 3-4 working days. 3 weeks later they have not delivered and I can get no response on the call centre or email.

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Thou white
Klerksdorp, ZA
May 07, 2014 2:17 am EDT

Nashua Mobile Kimberley are ******* who think the world stops in their office. And it's interesting that even after complaining to head office that I am being billed for a phone I didn't receive. Head office is still doing nothing about it. I guess rubbish service is what Nashua excels in.

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Shodore
, US
Jan 17, 2011 5:12 pm EST

Even though Nashua Mobile had promised one of their staff would test Neotel reception and availability at my premises over a week ago I have as yet seen nor heard from them.

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c hantell coetzee
, ZA
Jan 22, 2011 5:21 pm EST
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I had a cellphone contract with Nashua [protected], until i became unemployed. During that time a made arrangements to settle thee outstanding balance as soon as i got new employment. As promised i settled the outstanding amount, faxed through proof of payment to the Rustenburg branch. To my believe i have paid it up in full, until recently applying for motter finance i realised i have been put on ITC!

I have e-mailed them still NO ANSWER!
ANY HELP WILL BE APPRECIATED A.S.A.P
Cell : [protected]
Thank you Chantell Coetzee

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8:01 pm EDT
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Nashua Mobile misinformed

I upgrade cellphone contract telephonically. I was informed by consultant that all phone calls are being recorded. I was not properly informed of the contract package and what it entails. Only after receiving my second account I realised that I am being billed for services of which I was not infomed or explained. The three separate phone call recordings will serve as proof that I was not properly informed and explained the terms and conditions of upgrade. Before I decided to upgrade I looked at my expenditure and income and choose the phone and package that I could afford. I never agreed on the ridiculous rates and charges I'm being billed for.

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2:07 am EDT
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Nashua Mobile Terrible service

I am utterly disgusted with the service, if you can even call it, with the staff at the canal walk stores, in particular two gentlemen by the names of Shan and Dominic. We were in store to have a contract terminated and everything thing was explained to one member of staff (bear in mind that he was training and had no one to assist him with the systems) Lack of communication among them lead to us being given the wrong information and was told by Shan that once everything was approved by the head office he would call. We never received that call. We went to the store to have the termination reversed but was treated with complete aggression and attitude, and told that they wont do anything to assist us. I would like to know who this can be escalated to? If you want to employ people ensure that they know what customer service is about as its pointless employing someone in a position and they have no idea how to treat their customers. Customers are to be treated fairly, you signed up for all the drama when you accepted the job. If you don't know how to deal with customers them clearly they are in the incorrect line of work

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Nashua Mobile Incorrect billing / no refund after more than a month

was incorrectly charged for "termination of contract" I upgraded and an amount of R2700 was taken off my account. i reported this on the 23 April and yet i have still not received my money back...i keep calling to follow up and i keep getting different responses to my quiry. i called today and they saying that they took May and June off the amount and i will receive the balance...yet Junes billing is only at the END of June. I feel this is ridiculous, how can they just decide that they are going to take their money off the money they wrongfully charged me and owe me.

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Mathibela
, ZA
Jun 26, 2014 4:19 am EDT

Just go to the bank and reverse you debit order why are you bothering yourself with Nashua.This worse company I ever come across in my life

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Nashua Mobile Fraud, bad services, lies

I applied for a phone and I never received it, I was never even contacted to collect it, now after I applied for another phone in Nashua Klerksdorp and I collected it and at the end of the month when I went to pay for the one I collected in Klerksdorp I was told that I am billed for two phones, I was shocked and I immediately contacted Nashua in Kimberley and they informed me that it is not their problem that I never received the phoned and I should pay for both phones on contract.

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8:26 am EST
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Nashua Mobile Fraudulent airtime deducted by Nashua Mobile

I contacted Nashua Mobile on the 14th October @ 13:43pm enquiring on airtime (22 x R17.53) which was billed by Nashua mobile during the month of September / October. I was informed by Tebogo Makgari that I had subscribed to Smart Call. I told him that I have never subscribed to Smart Cal & that these amounts where to be refunded back to myself. I followed up with Nashua mobile on the 21st, 25th, 29th October who then told me that I needed to contact Smart Call directly and ask for a refund? I escalated this via email to both Juli-anne Ferns & Denzil Rondon & requested that they provide me with evidence where I gave permission for Smart call to add R17.53 to my Nashua Mobile account. I received a call from Juli-anne Ferns on the 30th October who requested that I give her until 1 November to resolve this matter and that they will refund me. Today is Monday and I am still waiting for Juli-anne Ferns to contact me! Its 22 days ago that I complained to Nashua mobile. They are very quick to sell you a contact BUT there after sales support is no existent!

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Nashua Mobile Fraud

On 26 April I, Dries Schoombee applied telephonically for contract at Nashua Mobile - provide them with banking details for credit check. Charlene Vosloo assist me. She phoned to tell me that it is declined, whereafter I went direct to Cell C and were approved for a phone - Nashua deduct R658.49 on 27 June 2013.
Since 22 July I made several phone calls. e-mails and a visit to Brooklyn branch - a fraud case was opened - I never received the phone, never signed a agreement, nothing. I only find out later the phone was actually approved but staff member of Nashua took the phone - but up to now no one respond after promissing us to refund - also still receive bills every month - Staff at Nashua that was contacted - Beryl Janse van Rensburg, Gerhard S, Jacqueline Bierman and Ian Meyer at Nashua - I've send all the proof, , affidavit, bank statements, correspondence and copy of Id. This is still dragging after 5 months and no response ecspecially from Jacqueline Bierman - whom I phoned several times and she cofirmed the fraud case and the e-mails and promised to come back - she never did. Now all of a sudden Nashua Centurion branch phoned me that my phone arrived - I've already got another phone and contract from Cell C, I just want my money that Nashua deducted from my account back and to stop sending me accounts - and to remove my name off their system! Yesterday I went to the headoffice in Midrand where the blame was shift from one person to another - where they promised to e-mail us and to cancel the contract - I never took out a contract with Nashua! Then I received a call from creditors to tell me that I will get my money back as soon as they can get hold of the manager of Nashua Mobile in Centurion to send the phone back - I did not ask for another phone! Please can this incompotent staff get proper training or something, and could I please get my money back and my problem be solved.
This is unacceptable and very very bad service.

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Nashua Mobile cancellation of contract

I called Nashua mobile in July to cancel a contract where the 24 months were up and i was on a month on month contract.
after the conversation they insisted on me completing a document which i duly did.
the employee who received the dcocument left the company-When i followed in aug they said the document was blank- i resent the document- based on my call which was in july and i am still to here from them
another employee took over in Aug and refused to get a manager to call- me - i got billed again on 1 /9
this is an absolute rip off and no feedback received from anoone at Nashua- if anything they should have called me to retain me as a client- so much for service and client retention

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Nashua Mobile Poor service, breach of contract

To whom it may concern,
In short, I have had and still have issues with Nashua Mobile from November 2012 and still continuing:
1. I was due for an upgrade on the 4th of November 2012. Initially I wanted a Samsung S3, but was told there is no stock. On the 10th I was told that they cannot be sure of when they will have stock of the S3 and I should take the S3 Mini, which is in stock. I only agreed as my old phone was giving problems and I wanted a new phone for the holidays.
2. After daily phone calls and weekly visits to The Glen Nashua Mobile, I finally received my phone on the 14th of DECEMBER 2012 before leaving on holiday.
3. I was told to give the phone 24 hours to register on the network. By Monday the 17th of December, the phone was still unable to register on the network. I was in Rustenburg until New Years, and as that store couldn’t help me and they were closed over the Festive Season, I was stuck with a brand new phone which didn’t work. And this over Christmas and New Year…
4. When finally back in Johannesburg, it came to light that the porting had never been done… I was finally able to use my new phone on Friday the 4th of January (Remember: 2 months AFTER my upgrade…)
5. End of January I pick up that I have been billed for 2 new contracts instead of one. The Glen branch ensured me that they will look into it, as it is clearly a mistake.
6. February 2nd, my NEW phone’s LCD screen starts to discolour and fade. It goes in for repairs on the 4th of February. Nashua Mobile doesn’t offer loan handsets, but I am assured by the staff at the Glen branch that it won’t take longer than 30 days…
7. End of February, I get double billed AGAIN for 2 contracts instead of one…
8. End of March I still have no phone and I get the run around as to how long the phone might take.
9. End of March I get double billed AGAIN… The store manager assures me the contract is off my name now and I will receive a credit at the end of April.
10. April: I asked for the handset to be replaced as a sign of goodwill and the store manager agreed and proposed this to her boss, the franchise manager that I get bumped up to an S3 (that I originally wanted and was willing to pay for).
11. End of April: after what feels like a hundred emails I finally get news that the handset was replaced. Only problem, it is the S3 Mini. The franchise manager is unable/unwilling(?) to help with this regard, and offers a R1500 gift voucher as recompense. BUT when I get to the store to collect, guess what… the phone is there but none of the staff seems to know anything about the voucher… I am told on the Saturday that they will let me know by Monday when I can collect the voucher. Monday comes and goes and no one contacts me. I am finally told on Wednesday the 1st of May that the voucher is ready and sorry for the inconvenience and blah blah blah. So after sitting without a phone for 14 weeks and being expected to pay for it, and all the run around from both the store, the franchise manager and head office I get R1500 to make up for it, instead of simply cancelling the contract as I suggested and having me take out a new contract, which I was willing to pay for, thereby getting the phone I wanted all along…
12. Friday 3rd of May: I get my latest Nashua Mobile statement. YES! The other contract was finally taken off my name BUT… I get charged a R456 hardware fee (for God knows what), AND they slap a cancellation fee of R2564, 98 on my account….
13. I was told I would get feedback first thing Monday. It is now after 12:00 and I am fed up with this company and its poor customer service… After having been to the Glen store countless of times about the phone and the extra contract and all the phone calls and emails, what am I to do?
This last incident is the final straw. No customer should have to put up with the crap I have. I have had my new contract now for 7 months, and have only had use of the phone for 6 WEEKS… It also does not take 6 months to rectify an error on my account. Was it even legal to take money out of my account every month for a contract I never even signed?
My solution: I want all my contracts with Nashua Mobile to be cancelled immediately without penalties, so that I can go to another service provider, who can actually provide a half decent service.
Regards,
Willem van der Merwe
Nashua Mobile account number [protected]

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tshegofatso
, ZA
Jun 04, 2014 2:53 pm EDT

my cell went to repair for same problem and now it been months I do not get it back but still paying for it every month ''poor service''

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Nashua Mobile Shocking Service and invalid charges of R16,607.87

18/1: After a week of phoning the Nashua Call Centre, and they don't return calls when they say they would, and holding almost every time for longer than 10 minutes, based on information they provided I might or might not get reports in an indeterminate time detailing information on billing which I dispute.
Personnel I had to deal with: Peter Eillers, Sifiso Kgrapi, Roelandi Kruger, Charmaine, Elize.
I have detailed dates and times of every encounter I had with them this week.
The fact is: they have charged me already, so this is not a high priority for them.
This is a prime example of why I also submitted cancellations on 2 of my contracts with Nashua, and why I will definitely cancel the remaining 3 contracts I have with Nashua the moment the contracts expire. I am neither hopeful of getting any information of value, nor am I hopeful that anyone would get back to me.
Update 1/3:
1. No charges has been confirmed as valid and correct, as to date neither Nashua Mobile's data technician, nor Vodacom, nor the service centre have been able to show me where these charges originate from.
2. As stated, my expectation was either allowing me to cancel all contracts without any penalties with immediate effect, or a credit to my bank account of the total overcharged amount, currently standing at R16, 607.87.
3. Nashua Mobile has not taken the necessary steps to fulfil my requests. Apart from lying about submitting a call to Vodacom, not honouring timelines provided by themselves, or still, more than 8 weeks later, not having furnished me with browsing history.

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i.h8.nashua
, ZA
May 02, 2013 12:28 pm EDT
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Nashua mobile staff especially thiron naidoo the kzn regional is a blue collar fraudster. Nothing is resolved, customer keeps paying and every word from his mouth is crap plus they never call you back. Returned a 7 day old handset that had to be sent for assessment only, it was fixed yet the invoiced stated it shouldnt be fixed, thiron naidoo denies this and the fact that he said I can return the phone and get R500. Despicable people work for disgusting service provider.

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Nashua Mobile Upgrade

I went into Nahsua Mobile Midlands Mall on 31 February 2012 to apply for an upgrade. I was shown 3 phones and I made my decision. I was told it would take about 48 hours. To cut a long story short, it took 2 weeks to receive my Nokia Lumia 800. The battery on the phone was only lasting about 12 hours. I left if for a couple of days and on the 24th March 2012 I phoned Nashua mobile to complain. I was told that because it was 10 days (7 business days) since I received the phone, I would have to send the phone in for repairs. I turned off the bluetooth and WIFI and left it for a while, which did seem to help a bit. On the 4th April 2012 I went back into Nashua Mobile Midlands Mall because I was unable to get the bluetooth to work, I was told by the same person (Yolanda) who sold me the phone that she forgot to mention that the phone had NO bluetooth? so I left. On the 06th April 2012 the phone stopped working altogether, it would not switch back on. I went into Nashua Mobile on 07th April 2012 and was told that sorry for you but we will need to send the phone in to have it repaired and that they could not give me a loan phone and that it would take 2 weeks. I have been with Nashua Mobile for 10 years and have 4 contract with them and this is the service I get. I have had the new Nokia Lumia 800 for 3 weeks and it is faulty. Where do we stand as consumers? Their service is absolutely shocking!

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yala
us, US
Apr 07, 2012 8:39 am EDT

Hello Dear!,
I am sarah, a pretty girl, i just read through your profile and i was deeply moved. I think that you are a very interesting person. So I decided to use the chance to get to know you. I do not think that the age appearance is so important. The most important is what is inside you and how do you feel about the life. I know this life from many sides and I am rather mature already to know how to make a man happy. I think we should use every chance to be friends. Reply me through my private email (sarahyala@rocketmail.com) so that I will send you my pictures and more details to you, I still hope for your reply into my box, have a pleasant day, sarah.

sarahyala@rocketmail.com)

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6:14 pm EST

Nashua Mobile Unprofessional company & breach of contract

I signed a contract with Nashua Mobile, Pavillion Durban giving all required details to the company who loaded another person's banking details resulting in my account not being paid & suspended. I check and report this to NAshua, Fidelis Makoni. My banking details are entered. The next month similar incident, my cell account is softly locked. I go to them, they tell me that I am a `cash customer' & need to pay the account and the previous month as well. I, again give my account details. I inform them that they are in breach of contract as my account was suspended, they did not follow the procedures, namely I pay and I receive airtime. They are not prepared to give me compensation. I speak to Fidelis again, he does not inform me that teh conversation is being recorded, informing me that I should know this. I ask for compensation and explain what I want. He informs me that the `legal people' will contact me within a period of time. I tell him that this is not good enough. Fidelis gets personal and I ask that if there is no reply within 15 min, I will deem the contract null & void. Fidelis claims that he does not understand, after agreeing to it.

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12:43 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Nashua Mobile Appaling Customer Service

I have been experiencing endless unsatisfactory customer service from the Nashua Mobile Branch in the Centurion Mall. I upgraded my contract in October 2010, one of the sales staff suggested the Nokia E72, which I agreed to. What the staff member didnt tell me is that there was a stock shortage on this particular phone. I followed up on a weekly basis by visiting the branch personally. Eventually after 4 weeks I received my phone. I activated the phone on the 26 December, there was clearly a problem with the phone. I returned the phone to Nashua Mobile on the 31 of December and requested a new phone. I visited the branch again two weeks later. I was informed that the phone was with the technical department. It was very clear that no one in this branch followed up on the handset progress. Surely this should be done on a weekly basis and should be communicated to the client. On the 23 of January I visited the branch again to follow up on my handset. As I walked in, there was another customer complaining about the service. I was assisted by a rude and very arrogant gentleman. I explained my problem and indicated that I wanted answers and not another excuse… “We still waiting for the technical department to get back to us”. It first took about 10 minutes for him to log into the system. He then proceeded to speak to me as if I was a child… again starting with excuses. The handset was still with the technical department and then indicated that they could not replace the handset, as there was no stock available. At this point another gentleman walked into the branch, he overheard my conversation and suggested that I deal with the Midrand branch directly, he proceeded by complaining about the bad service he received from the Centurion branch. This was the third customer in 30 minutes that complained about the service levels. What happened next was just the worst customer service I have ever experienced. The gentleman placed a box of accessories on the table, apparently this was a loan phone. As he walked out the gentleman assisting me asked him where the phone was, he politely answered that he had already returned the phone and walked out. In front of all the other customers in the branch the gentleman assisting me, responded, “well I was only asking” another staff member next to him started laughing. I was completely chocked…. I commented on their totally unacceptable attitude and behaviour and insisted that they give me the franchise owners number. The gentleman assisting me refused. I told him that I was going to report his bad conduct, he very conceitedly replied and said that I am welcome to do this and proceeded in giving me his name. Nashua Mobile seems to be very eager to lock their customer into contracts but their product delivery / support and customer service is absolute appalling and totally unacceptable.

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DebbievM
, ZA
Apr 11, 2011 1:25 pm EDT

I can not agree with her more! The service and attitude of the people at this specific branch is appaling to say the least! This was exactly my experience over the last year. I sincerely hope Nashua Mobile H/O will sort this out!

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2:04 pm EDT

Nashua Mobile Nashua Mobile's MD does not return phone calls

My cell phone contract came up for renewal and I started the process of renewal through their call centre on 6 July 2009. Had appalling service from Kishendrin Ramaya and Sechaba Selokoma - between them a month passed during which they had all my renewal documentation to hand without processing my request. Repeated e-mails and phone calls had no effect.

On 14 August I called to speak to the MD - was put through to Selwyn Smit. He did try to resolve the issues, but the new service was still not forthcoming. Several calls to Selwyn to ask the MD to call me, but no response. Selokoma promised a voucher of R50 to make up for my inconvenience (although my costs exceeded that) but the voucher never came.

When the service was eventually activated at the end of August, it did not contain all the elements I had asked for - yet another series of calls to Nashua mobile to rectify the matter .My account shows no correction for their delays either.

On 31 August I made one last attempt to speak to the MD, and was again put through to Selwyn Smit’s extension (who was on lunch and still appears to be ). No call back yet.

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11:26 am EDT

Nashua Mobile Termination of contract

I had a 24 month contract with Nashua which epired on the 5th of May 2009. I went to Strubensvalley on the 6th of May 2009 to inform them that i won't be renewing my contract. Brenda who helped me then asked for a letter of termination, i handed the letter over to Brenda and she promised to send my letter to Head office for processing. Since then i haven't received any statements from Nashua let alone hear anything from them. On the 28th of August i received a call from Siphiwe from Nashua's Head office informing me of my balance of R892.00 which is in arreas. I told him that i cancelled my contract and he told me that on their system they don't have a cancellation letter but a letter for porting. I went back to Brenda at Strubensvalley and she told me that if i want everything sorted out i must just pay the money.My question is what are the charges for i can't make outgoing calls, send sms, i don't even have a voice mail. I feel that as i client Brenda should have at least explained to me the procedure and the charges involved in cancelling my contract.

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5:45 am EST
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Nashua Mobile NASHUA MOBILE ACCUSING CUSTOMERS

Went to Nashua westrand to collect my upgrade on the 25th of Feb 2010, when I opened the box at home the one button of the phone was very loose, as we went to Welkom that weekend I did not get change to take it back. The tuesday 2 March 2010 the button fell out, I took the phone back the wednesday. Nashua have a 7day return policy BUT accordingly to Nkosana Maphosa from the OBF department they will not supply me with a new phone because, I ripped the button out and that this is physical damage and that Nashua will not replace it.
My argument here is that I have had phones for the past 12 years not once have I ever claimed for a phone because I take care of them! Nobody at the Westrand branch opened the box to show me the condition of the phone.This button was damaged in the factory and now I have to sit with a brand new REPAIRED phone, I will NOT have this repaired, if this matter cannot be resolved within Nashua's headoffice, I will have to take this to a higher level. HOW DARE THEY ACCUSE ME OF THIS!

Samantha then contacted me today to let me know that they can only repair it because they could not monitor how I have handled the phone during that few days. I am really really really not happy with the this.
To me I feel like they still accuse me for ripping this button out. According to Samantha Nokia does quality checks on all phones, if they did this they should have picked up that the button wat faulty. And she also said that OBF only applies to internals of a phone, to me that buttons are internal as the outside was not scratched the inside of the button was not clued on correctly.

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gillybeanc
, ZA
Aug 25, 2010 8:34 am EDT

Was this resolved? As I now have the same issue where they are claiming "physical damage" on a phone I received. I have placed a complaint on Hellopeter but still has not been resolved.

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12:00 am EDT

Nashua Mobile Fraud and cheating!

I will NEVER recommend anyone to sign up with Nashua Mobile. They are quick to sign you up and getting you sorted with a connection – but don’t expect after sales service.

Complaint 1:

I didn’t receive my first statement until after the 3rd month after the call center about this 3 times. I subsequently went to Vodaworld Nashua Mobile and finally received the first statement at mid July. (So I have 3 other missing statements still not in my possession.)

Complaint 2:

I have now for 3 weeks been trying (unsuccessfully) to sort out my billing.
I have on various occasions phoned the [protected] number and spoken to consultants and I kept on being placed on hold or referred to someone else.

Let me explain the issue I have. I signed my contract with Warren Blackbeard via a online query. I specifically asked when my billing will be calculated and I have an email response stating that it will be the 1st of every month.

Unfortunately this has not been the case. I have been billed from the 15th-16th of every month. This is an issue as my HSDPA modem interface calculates data usage from the 1st to the last day of every month. (ie. The meter clears at midnight of the last day of the month.)

Complaint 3:

Nikikiwe was the last person I spoke to – I was supposed to be cc on an email to someone else… this was last week Wednesday (1 August 2007). I’m still waiting.

Complaint 4:

I spent 1.5 hours on the phone on the 1st of August and I’m still nowhere closer to having this sorted out.

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12:00 am EDT
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Nashua Mobile - Unacceptable service

Complaint regarding service levels at Nashua service provider I have had a Nashua cellphone contract since December 2003 with insurance cover costing me R60.00 per month. On Saturday I visited Nashua in Boksburg and wanted to hand in my cellphone for repair. I was told that I could not get a loan phone but that they would log a call for the phone to be...

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