Nashua Mobile / misinformed
I upgrade cellphone contract telephonically. I was informed by consultant that all phone calls are being recorded. I was not properly informed of the contract package and what it entails. Only after receiving my second account I realised that I am being billed for services of which I was not infomed or explained. The three separate phone call recordings will serve as proof that I was not properly informed and explained the terms and conditions of upgrade. Before I decided to upgrade I looked at my expenditure and income and choose the phone and package that I could afford. I never agreed on the ridiculous rates and charges I'm being billed for.
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