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I recently ordered a bike from Nashbar and about 3 weeks later, someone charges thousands of dollars to my credit card fraudulently. I was rang up for almost $4, 000. One item (an ID printer) was delivered to Canton Ohio which made me suspiscious it was Nashbar because their warehouse is located there. I told my friend at work about the bike I bought and she bought one, only to have her credit card number stolen!
I called the call center and they told me to email them instead of calling.
The complaint has been investigated and resolved to the customer’s satisfaction.
I came home today and found my debit account wiped out. Same 3 charges had appeared over the past 4-6 weeks (reb-mill, Profit GGL and FEDGRANTUSA).
I contact Nashbar asking for all information about me to be wiped from all places they may have something about me stored. I also filed a BBB complaint to ask them to do the same thing.
I also created a fraud alert, and notified all my accounts of this incident.
I would encourage others on this thread to demand the same thing from Nashbar. I hope that they understand their apparent tie to this should not be taken lightly, even though they are not directly liable for the fraudulent charges.
Same issues as many with Nashbar. Ordered some parts in June 2008 and now is May 2009 received charges from reb-mill, Profit GGL, and WWW FEDGRANTUSA COM. Contacted my credit card company and all charges removed.
I haven't ordered from Nashbar in over a year but today I got an email from reb-mill.com indicating that I signed up for the following items: Google Money Profit Software CD, Google Money Profit Membership Page, Grant Membership Page, and Network Agenda Membership Page. My personal information and last 4 digits of my credit card were shown in the email. The email was addressed to the unique email address that I registered when making my Bike Nashbar purchase and this email address is used for no other purpose. See attached picture of the body of the email that I received, edited only to obscure my personal information.
I placed two orders from Nashbar using two different credit cards, and both had fraudulent charges posted to them within weeks of each other. One of the cards was ONLY used at Nashbar. I will certainly NOT purchase from them again...it was a hassle to go through the credit card company twice to dispute the charges and to have two new cards reissued! There is no question that Bike Nashbar is releasing credit card information in a fraudulent way. Stay away from Performance Bicycle, too...they're part of the same company!
Not surprising due to the fact that Nashbar allows third parties onto a secure web page and further allows this party access to customer card information.Luckily we are not responsible for the payment of these charges, however, this type of fraudulent activity harms all consumers and bike nashbar seems to think that it's OK.
I work hard for my money and bike nashbar seems to think that I am a big joke and maybe you to! I will never purchase from them ever again and I suggest you and your bank consider cancelling the affected card.