While reconciling our checkbook for the year we had noticed that Napster has been double charging our account for the past year. Error was due to entering same information (we thought) in to access our account. Then we find we had been charged twice a month for the service.
Called Napster to get a refund, They offered 2 months for one account only. Would NOT refund the entire year stating that both accounts had been used. I don't know how this could be true but the billing support person swore by it.