Nando's Chickenland
reviews and complaints

Hi I am Mrs Queen Ngomane from Mabopane Pretoria. I ordered a garlic bun & cheese garlic bun via drive throw on Sunday the 24th of June 2018 at Soshanguve Nando's but I was extremely disappointed to find my buns so stiff & unfresh they tasted like they have been there for weeks & weeks, I am not pleased at all I couldn't enjoy my food & now I have so much fear to order any other thing from Nando's.

I bought a pita at nando's n1 city whilst chewing I bit on something hard my tooth is still acheing inside the mild pita there was a screw. I went to the shop the manager told me his sorry... I in response requested the owners details they told me it's vernon upon calling him.
He also just sorry. He send. E a whatsapp after stating sorry for your experience.. I mean come how pathetic is that excuse for such a big outlet. I could've given it to a small child then what? I could've swallowed it!

I placed an order around 10:30 on line which I paid for got a msg that my order will be delivered by 12:05 which never happened I called more than 5 times eventually got hold of the manager of Ormonde promised to send the guy to bring the delivery and refund..The driver dropped my food at reception opened tried running after him but he didn't stop he drove away...Called again the manager said he'll send the same guy with my refund still awaiting, mind you the food only arrived around 14:00 and it was cold, I'm very dissappointed...

I was flaburgusted by the service I got from nandos in town please refer to the attachment .firstly the cashier was so rude no greetings to start with if which I guess is normal there . when I wanted to veryfiy the order she was raw again (2 not told about the collection and the person says I called you of which she did not I was the last customer the footage can prove that I was only told we are closing . no matter how much I love nandos but such service make one think twice . full chicken and 4 wages for 220 when I tried to talk this through this it was like I was talking obout something which I got for free

Hi. To whom it may concern. I placed my order thru delivery via the queensburgh branch, which went thru the main call centre at 17:54 and end my call with placing my complete at 17:58. They did inform me (I will receive my order with 45mins to an hour). After numerous times tying to call the number from the website, I got cut off. On the 18th time, I got thru just to get told my delivery is on its way after 1 hour and 30mins. 10mins from the call to a
So called head office, I got told that the driver is on his way. Driver delivered at 19:43, with no apologies what so ever and after that I call the store and got told an ear full from the so called management Mr Arden and vennesa that it's Friday and we busy. The call centre knows nothing about delivery and being busy. Is this the service we as customers need from the NANDO's group. So lame and so un professional. I await your response. Regards Mr R Govender Queensburgh. This Mr Arden needs a lesson in customer service before he attempts of being on the phone with a customer of Nandos. So un professional truEly.

I placed an order over the telephone in order to fast track the process, I arrive at the shop, Nando Rooihuiskraal to find my order not ready and only getting packed when I ask for it over 20mins later. When I get the order its wrong one item is missing and I have to pay additional for that iterm. The store manager is called to attend to my problem and he couldn't be bothered by knows who is at fault. Clearly this happens often. Just as I thought my issue was resolved parts of the order that were correct have now been given to another customer who didnt even order that item. Talk about a total waste of my time. I will never buy at that shop again. Customer service is next to nothing.

I have been getting terrible service from bandos for sometime now, from late delivery to rude agents who answer the phone even not delivering what I ordered and make empty promises that that will deliver it but no one comes, but today they did level their terrible service by giving me burnt, half done wings. Nandos parkown is the worst restaurant ever! And I'm pissed and want a refund.

This evening I ordered a meal at Nandos Eastgate. I wanted to purchase a tub of mayonnaise, like I normally do, but was told that i had to buy a big bottle of mayo as they were out of stock on the tubs. I only wanted a tablespoon of mayo and i asked if they could please put some for me from the kitchen when serving my meal. I was told by the waitress and then the manager that they were not allowed to do so. It's totally beyond my understanding that I could be treated so poorly for a tablespoon of mayo which I was willing to pay for. I have been a customer and fan for years and it is sad that because of poor service by its staff, Nandos has left a 'bad taste' in my mouth. Pardon the pun.

I am not happy about the way you handle your burger buns. At Kelvin Grove Nando's at around 5:00 pm on Tuesday the 24 of April, I saw a man that looked to be in a manger uniform taking out burger buns with his bare hands. Earlier I had seen him on his phone. I am also in the workforce, working at a different fast food place and everyone wears gloves when handling burgers. I am not happy with this and it makes me feel disgusted at what he was doing. Please take some action against this and FIX IT.

I placed an order today the 26th of April 2018 at 11:47 online, through Croydon Nandos, Isando. The order was only delivered at 13:45, the food was cold, and the order was just wrong. Instead of getting a pulled chicken wrap with no cheese, I got a normal chicken wrap, I ordered lemon & herb chicken livers and got mild. I also did not receive my lipton peach icetea.

I am so disappointed.

Constant problems with this Nantes. If the food is not burnt then they forget half the order.

I phone to place an order today. Get told they cant deliver. I must phone Rivonia and select option 3. I do this. Rivonia says they cant deliver to me as not in their area. I phone the call centre back. They say they cant help me unless I collect. Why? because of the strike im told. So you knew about the strike for a while already, do you not make arrangements for your drivers? NO. I also get told they dont deliver in the rain cos they drive scooters. Well funny that Pizza perfect delivers in the rain.

Nandos has absolutely no cares for their customers.

I am at Nandos at the moment, they put my order through, and got it wrong, the guy that was preparing my meal gets angry with the staff, and decides to take as long as he wants to now make my meal, I'm still waiting and it's almost 30mins later
If anyone is looking for nandos I suggest you find another place...

Arrogant as ever while I'm still waiting, worst service!

Good day,

My name is Nomvula and I work at the Isle of Houghton office park in Houghton Johannesburg.
I normally make orders for my boss, the CEO of the company, either for his lunch or when he has his late afternoon executive meetings with the professors and in most cases the order will be fine and sometimes not.

Yesterday I was disappointed again, I ordered food for R485.00, the wedges were not looking nice, we ordered 2 full chicken but were given 2 tomato sauces and 2 chilli sauces and yet I have asked for extra sauce. there was no butter for the rolls.

He was very much unhappy and it was late already there was not much we can do as his guest were on their way

I am at Nando's jubilee mall and the manager does not value me as a customer ... Myself and family do not drink fizzy drink, then we brought along with us a 2L Tropika for our satisfaction because that is what we prefer and nandos did not have such..we have waited for one hour since the manager refused us to place an order ... We are very loyal customers and we are very furious about this...
The managers name is Delly ...a young lady denying us to have a meal.
I hope this be dealt with immediately.

I placed an order at 6:30 pm with the food only arriving at 8:20 pm (after calling about 6 times and being told the delivery guy is already at my address...which was ofcourse false). When the food finally arrived it looked like it had fell about 3 times before it could make it to me. The delivery guy did not even apologize for the delay nor give an explanation for why the food was in the state that it was in. I am really disappointed as one would expect way much better for the amount one pays for a Nando's meal.

My name is Mosema

And I live in Samrand, twice I went and bought food from Nandos Midrand and their service and food is horrible, their Green salad wasn't worth it and the pineapple not chopped, previously visited the Nandos in Carslawed and I was impressed, their salad was filling, feta grilled and pineapple grilled, meat juicy, Midrand has left me speechless, their meat was so dry and tiny little pieces of meat, we pay money for those meals not given for free, for the Standard of Nandos Midrand staff is very lazy and service not up to standard, am not happy at.

Last night I placed an order with Nandos on Malibongwe Drive with their manager Justice. This is after I had been calling the store for more than 10minutes without an answer. I then eventually contacted the call Centre and spoke to a lady by the name of Ellen. She informed me that she will contact the branch and let them call me back. Justice called and I placed the order after a few minutes he called me back to say that they don't deliver in my area. We had to go to bed hungry. He was very arrogant and condescending on the phone. It is now 2:03pm and o have not received any form of communication from Nandos nor the manager. He has not apologized nor done any follow up regarding this incident. I am a loyal customer of Nandos. I don't appreciate this level of disrespect and disregard for the people who are keeping your restaurant's doors open. I am also including my call log of the endless calls I had to make last night- a waste of my time and money.

I Ordered from Nandos Croydon 2 weeks ago, and went to fetch order during work time because the delivery service is so unreliable and delayed, I could not wait as I had meetings, and just enough time to pop out and get my order, and my order was missing the chips, I contacted the store as soon as I noticed it was missing and raised that it was missing, the person who I spoke to said that someone would bring my chips through to my office, and I would be contacted by the restaurant manager in this regard, FYI- a small chips is R24.95 (which used to the price of a meal at Nandos, and is still the price of some complete take away meals just for some other take away places just to give context as to how overpriced Nandos is and what it means to Omit a simple thing like chips from a customer's order.)

Today 01/03/2018 I placed an order for delivery at 11:00 am so as to avoid the lunch time rush, so that my colleague and I could eat in a reasonable time as we have meeting booked throughout the day, the order was messed up by the Croydon store and at 13:20pm, we (3 of us) have still not received our food nor a decent explanation or indication of time to wait for the order.

We have in the past, had many items missing in order, and instances whereby the order has been processed incorrectly, and details have been ignored.

I am going to start discouraging my friends and family from buying Nandos, as it has become expensive and the quality of service and food has deteriorated severely.
Given that this has impacted 3 people, we have all agreed that as a business we will encourage use of Nandos within our Offices as it is inefficient, and does not deliver on time.

Not sure which is worse, the ignorance or the arrogance of Nandos for having not had the decency to apologies or make it a priority to rectify an incorrect delivery, which resulted on their side, either we as customers have high expectations of standard, or Nandos does not have any.

I am a loyal customer at Nandos Montana where I buy my food always during lunch and at night as well. I love Nandos Montana Drive thru but what came to my problem is I visit the store on numerous occassions like four times a week I went to the store other friday there was a white lady manager Amarie was assisting at Take out orders she did this last time where I did not lay the complaint and returned back again on month end bussy friday what I did not like is we were waiting for our orders but what she did was she went to white customers checking on their slips going to the kitchen and came back with their orders first while they came after us.

What kind of leader is that racist or maybe something?
What does it says to us as blacks how is she treating the staff because they are black? Surely the staff there is not happy sometimes you will be given misspacked orders.

I dont like to complain but now recently had to be told that we dont have this and this how are they ordering stock?

I am still gonna go to the store and approach her as well about this treatment not happy about it and definitely sure that lot of complaints will be on way, please address this matter before it goes further to an extent where I will send newspaper reporters about this experience

I am extremely upset and not satisfied with nandos service

I placed an order at 11:30 14 feb 2018 that amounted to r356.50. I spoke to mpho. This is the nandos at parktown. We tried calling and we spoke to her, she rudely hung up. We called again and spoke to eddie, we told him we had placed an order at 11:30 and was told our order will be delivered in 45 min, at 12:30 we tried calling and mpho answered and told us she will put us through to someone who can help us! We told her that we placed the order with her and asked why should we be transferred, we always place big orders with her and she has our contact details as a company. We called in again at 13:00 eddie then told us he will put the matter through management I asked him where mpho was and he said right here and I asked to speak to her, they said they would escalate my issue. No manager was available to handle my query!

I am extremely upset with your services nandos! After working well with you for the past years!

I will not refer our business or any other business to place orders with nandos!

As for keeping our clients and bosses waiting!

The order eventually came through at 13:27! 2 hours later!

This was the nandos at parktown their number is [protected]

Service from eddie and mpho (ext. 218) not saticfying at all!

On their delivery note they did not add the company name hence the driver or delivery man was lost and couldn't find our offices.
Our order number was [protected])