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1.8 31 Reviews

Namecheap Complaints Summary

1 Resolved
20 Unresolved
Our verdict: If considering services from Namecheap with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Namecheap reviews & complaints 31

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Verified customer This complaint was posted by a verified customer. Learn more

Namecheap Namecheap Review: Great Prices, but a Frustrating Purchase Process

I gotta say, my experience with Namecheap wasn't the smoothest. It took me a whopping hour to complete my purchase, and that's not even the worst part. I tried to save some alternate addresses for my domain registration, but every time I did, I got redirected to a bot checker page that made me verify my humanity. I mean, come on, I'm a human being, not a robot!

After finally completing the purchase, I realized that all my previous changes had been reset, and I had to start all over again. It felt like the site was trying to force me to register with my main address, and that's just not cool. I started the process on my phone, but the bot checker was giving me an endless stream of questions, so I had to switch to my laptop.

But guess what? The same thing happened on my laptop, and I had to spend another 30 minutes just to make the purchase. And even then, I had to settle for one overall address for all the domains I purchased, instead of being able to make individual changes per domain. I mean, seriously, this should have been a simple 10-minute process at most, but it took me almost 1.5 hours!

On the bright side, the prices are great, but that's not enough to make up for the hassle. Namecheap, please improve your process. I'm sure I'm not the only one who's had this issue. Thank you.

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P
12:12 am EDT

Namecheap Namecheap.ca Domain Hijacking Namcheap.com Namecheap.ca Move It or Lose It

Domain Hijacking Namcheap.com , Namecheap.ca Domain Hijacking

Biggest Crooks in the Domain Industry

Do no use this company for registrar of your domains

if you have a domain with this company move it now

They are crooks and will steal your domain.

They just suspended our custom domains without any warning simply because some monkey from a competition site filed a complaint

And for the record you customers should go to another domain registrar that is reputable and not thieves

Competitor reported our sites as illegal. We are not an illegal website, and the monkeys suspended our domains without event contacting us

Namecheap.com Scammers Domain Hijacking Company

Desired outcome: Release hijacked domains

Read full review of Namecheap
Update by Priva
May 08, 2023 12:27 am EDT

Read the bad reviews on Namecheap.com

https://ca.trustpilot.com/review/www.namecheap.com?stars=1

Namecheap.com SCAMMERS BEWARE!

We are giving them 5 Stars for being the number one

domain hijacking seller. Everyone looks at the 5 Star Rating and very few people read the negative ratings.

This is why I wanted to rate them here so you people who think they are honest with so many reviews will think again before buying any domain or hosting from these crooks

Do not register a domain or buy any hosting from Namecheap.com and or Namecheap.ca

They are very crooked and will steal your domain without and cancel your domain which you have paid for in good faith

Domain Hijacking Namcheap.com , Namecheap.ca Domain Hijacking

Biggest Crooks in the Domain Industry

Do no use this company for registrar of your domains

if you have a domain with this company move it now

They are crooks and will steal your domain.

They just suspended our custom domains without any warning simply because some monkey from a competition site filed a complaint

And for the record you customers should go to another domain registrar that is reputable and not thieves

Competitor reported our sites as illegal. We are not an illegal website, and the monkeys suspended our domains without event contacting us

Namecheap.com Scammers Domain Hijacking Company

Read all the bad reviews about namecheap.com domains reviews from people who have been scammed by namecheap.com

Update by Priva
May 08, 2023 12:14 am EDT

There are hundreds of complaints against Namecheap.ca and Namecheap.com they have hijacked domains from many customers and affected their business

Here are some other other reviews on this compnay

Namecheap.com Domain Hijacking Move It or Lose It!

Namecheap.com Domain Hijacking. Better move it or LOSE IT from Namecheap.com

Namecheap.com Domain Hijacking Thieves

if you have a domain with this company move it now

They are crooks and will steal your domain.

They just suspended our custom domains without any warning simply because some monkey from a competition site filed a complaint

Then they have the nerve to extort monies from us by asking to register with an association which has no governing body in Canada.

Namecheap.com CEO Richard Kirkendall does not even care and made no effort to resolve our complaints

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5:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Namecheap Spam fraudulent activities and refusal to deal with complaints

Name cheap refuse to stop fraudulent activity which is continually being sent to me despite numerous complaints they have taken no action.

I have sent them over 1 hundred email sites which they support and some repeatedly send scam emails,

It is my belief that Namecheap are part of these scams.

Namecheap must be passing my details on to these companies who operate these scams and spam as I have never contacted any of these sites

Desired outcome: Namecheap should be investigated and my details removed from their system

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K
4:45 am EDT

Namecheap Hosting suspended without any reason or notice

Iam running a reselling business that resel various product and services but name cheap have suspend my account without reason even i mailed them they have asked for Government documents i have provided registration number along with link but still they haven't activate my hosting its an fraud that they are doing because we are affecting from it our business having losses

My Ticket Id

VDC-[protected]

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12:55 pm EDT

Namecheap Emails scam

I have contacted namecheap to investigate a domain registered with a similar name of our domain and hacked our systems and communicated with our clients for the last 10 days and nobody is answering my emails from their abuse department. This company is allowing scammers to create domains and steel money from other companies. It seems they don't care and they are allowing hackers to take advantage and destroy other business... what a shame for the Internet industry.

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11:59 am EST

Namecheap Website

Unable to set up website. Bought many products and nothing resolved problem. THERE IS ABSOLUTELY NO ONE TO HELP SET UP WEBSITE. NO PERSON TO SPEAK TO OVER THE PHONE TO RESOLVE MATTER.

Desired outcome: MONEY RETURNED FOR BUYING USELESS PRODUCTS. WEBSITE UP AND RUNNNING

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9:38 am EST

Namecheap Namechap, which slows down the Domain Transfer process, what is your purpose? Passing my domain to yourself?

I received a transfer code on the day that my domain named sanaltur.pro will expire. I started the process of moving to guzel.net.tr where I have other existing domains and my server. I paid the transfer fee, days passed and the transfer process is still pending. My site is down, my customers are in trouble. I emailed Namechap company many times and they don't even respond once. I've been waiting since 06.01.2022 5 days have passed.

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4:22 pm EDT

Namecheap service

Had the worst experience with namecheap ever. They double charged for 6 different expensive domains and wouldn't pay me back. I finally got a lawyer and got my money back, but after almost 10 months of hassle! Since then, i've strictly stuck to https://www.101domain.com/

The incident began in august, 2018 and just ended in june 2019.

Truthfully, I feel as if all my domains that I have with them should be given to me for at least 5 years for the hassle and horrible customer service they've given me.

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9:04 am EDT

Namecheap rip off

A very disappointing experience I had with them.
I needed a domain, saw their ad and decided to order one.
Unfortunately, that was the only decision made by me, the other steps were made by them. I don't know why but they chose a different style domain for me and without asking my opinion just charged me for it. I never said YES. What kind of service is that? They just stole my money. I guess, even if they refund, it will take 30-45 business days. As usual.

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9:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Namecheap protecting scammers

This hosting company is hosting logrhytmsrule.com, a notorious spammer and scammer, and concealing their identity. The spam appears to target gmail users in particular and the links are to bogus and phishing sites. Namecheap claims that they know nothing about this and, given the complaints that you can find with web searches, that seems unlikely, to say the least. They are, at best, conspiring with the scammers--and could actually be them, as far as that goes.

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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J
12:53 pm EDT

Namecheap supports spammers

Namecheap.com is a domain registrar that supports spammers by allowing them to register with the company. Through its subsidiary, Whoisguard.com, Namecheap protects the identity of the spammers and will not release the spammers identity to the public. Both companies have been reported to ICANN, the FTC Spam Complaint Center, and the FBI.

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N
Nery Daher
la paz, BO
Nov 04, 2023 5:30 am EDT

No recuerdo mi usuario y contraseña de mi dominio

mi dominio es marketerosonline.Lat

mi nombre es nery daher macuapa

mi celular es [protected]

c.I. 6151042

no cuento con evidencias como fotos o recibos todo se encuentra en la cuenta de namecheap, nunca pense perder toda la informacion de esa cuenta

S
S
S Eddie
East Falmouth, US
Jan 19, 2023 9:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

They protect Bitcoin Scammers and let the same scammers host the same websites with different extension.

https://en.firstmechinvt.com

https://us.fmib.online

http://efmibnonline.com

https://us.firstmib.com

https://us.firstmib.co

https://fmiblo.com

https://thefirstmerchant.com

https://firstmarsonbank.com

T
T
Taze Kese
, US
Dec 25, 2022 7:35 am EST

They closed my account without giving any information. It's crazy not to get a service I paid for, really namecheap is a company with the worst domain and communication service in the world

D
D
Dany Bashinger
, IN
Dec 27, 2014 12:55 am EST

They also dont act promptly on DMCA notices or complaints.

Namecheap Customer Reviews Overview

Namecheap is a popular domain registrar and web hosting provider that has been in business since 2000. The company has gained a reputation for providing affordable and reliable services to customers around the world.

One of the most notable positive points of Namecheap is its user-friendly interface. Customers can easily navigate the website and manage their domains and hosting accounts with ease. The company also offers a wide range of domain extensions to choose from, including some of the most popular ones like .com, .net, and .org.

Another positive aspect of Namecheap is its affordable pricing. The company offers competitive pricing for both domain registration and web hosting services, making it an ideal choice for small businesses and individuals on a budget. Additionally, Namecheap frequently offers discounts and promotions to help customers save even more money.

Namecheap also receives high marks for its customer support. The company offers 24/7 support via live chat and email, and customers report that the support team is knowledgeable and responsive. Namecheap also has an extensive knowledge base and community forum where customers can find answers to common questions and connect with other users.

Overall, Namecheap is a reliable and affordable option for those looking to register a domain or host a website. With its user-friendly interface, competitive pricing, and excellent customer support, it's no surprise that Namecheap has received positive reviews from customers around the world.
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