Najm One / Majid Al Futtaim Finance — product and service complaint
I have used almost around 10-11 k aed for purchases in the DSS offer which najm promoted for 5% cashback .on June up to august 4th was sale end. i have spent that amount in the above mentioned period. and najm informed that it will take 45 working days from the end of sale date.
i have waited till the October statement on which the 45 business days finished but i did not get any cash back from najm.
also i have continuously followed up with the customer care representatives many times but no one flowed up from 7th of October up to November 21.
7 times i followed up with proper records with them for which they have informed that i will get a call back but which i did not got. also i have mailed them 2 times for which i have not got any reply .
even after continuous chasing of 45 days still there is no follow up, even i asked representatives to transfer my call to their senior or higher management but i did not get any feed back and all.
Even for small mistake like 3aed or 4aed they have charged 200aed and simply daily changes of policy and other things make uncomfortable even after paying the amount regularly, also finance charges they have putted in the bill.
also unknown hidden charges they are applying.
wasted my time after taking this card which is so annoying.
never ever refer someone to take card from najm.
even i dont want to pay any outstanding amount for this card and i wanted to close the account without paying the amount.
Dear all kindly support and send me reply on
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