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N1 Wireless
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3.2 24 Reviews

N1 Wireless Complaints Summary

13 Resolved
11 Unresolved
Our verdict: While N1 Wireless has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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N1 Wireless reviews & complaints 24

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9:47 am EDT
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N1 Wireless - Don't Buy From N1 Wireless. Scam operation.

Don't Buy From N1 Wireless. Scam operation. I order and bought 2 “JawBone” headsets from "N 1 Wireless" (N1Wireless.com) on may13 2009 Order #: [protected] Their website states that it is new and in original manufacturing package. Additionally pictures on the page show original manufacturing package which is a nice plastic box. Instead of that I received...

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2:32 pm EST
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N1 Wireless Sold a non-authorized phone

They sell brand new cellphones. However, the phones they sell may not always be authorized by the manufacturer and therefore there is no warranty but you don't know that since they don't disclose warranty info on their website.

The display on my Motorola SLVR L7 malfunctioned. Motorola says that the serial number of my phone isn't valid. So where does N1Wireless get the phones that they peddle? As a result, I'm out $127.

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Swetha Kadukuntla
, US
Sep 03, 2018 9:29 pm EDT

Worst experience. Ordered a phone online. After 2 days they sent email saying it m is no longer available. Order number [protected]. Why should take care he order if the item is not in the inventory? Please stay a at from this site.

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Anand Kadukuntla
, US
Sep 03, 2018 11:08 pm EDT

Worst experience. Ordered a phone online. After 2 days they sent email saying it m is no longer available. Order number [protected]. Why should take care he order if the item is not in the inventory? Please stay a at from this site.

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skoh
, US
Jun 03, 2016 8:27 am EDT

Long story short, I ordered an LG GD580 expecting a new product and instead received a used product. There's no information in the product description about the condition of the product.

I sent in a support request asking for a refund or replacement, and I will update my rating based on how they respond. They need to put item condition information on their site!

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rakeshmk29
, US
Aug 03, 2011 5:20 pm EDT

This is thw orst expericence I ever had, I bought Blackberry bold from them, that was refurbshied one, that they didnt tell me when i asked them latter when i called them they were very rude to me to answer the questions . they even charged $18 for shipping and the phone doesnt look like new also..I hate this company, i will never buy or recommend this company to any one...

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Sighter
, US
May 12, 2010 5:39 pm EDT

I bought a wireless phone from them for what I thought was a good price, it was an LG and I paid 150.00 for it.. I have AT&T as a carrier and they assured me that the phone would work with this carrier. What they DON"T tell you is that the phones are from the U.K and although you can make calls that is ALL you can do. You can't connect to the internet download pics or ringtones...its a scam..Stay away from them!

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Sile
, US
Dec 24, 2009 11:08 am EST

This company does not answer their phones or respond to their email.

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anti-ant
Medford, US
Feb 04, 2010 12:54 am EST

The only positive thing that came out of my experience with n1 wireless is, I learned a big lesson to do my reseach before I buy on the internet from now on. I bought a blueant bluetooth and when we received it, it was not charging. I tried contacting www.n1wireless, with no response back. I too believe that this is a scam operation because my experience seems to be the same as the people that are above. DO NOT BUY FROM niwireless it is a scam.

Dismayed but smarter!

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justacostumer
Kalamazoo, US
Jul 02, 2009 1:06 am EDT

Stay a way from buying from www.n1wireless.com Bad service, bad phones. Mine arrived with keypad problem and not working charger. Later I found that it was refurbished phone! (as well as probably all of them on their web site) I had to call always to check/remind if they sent, received, had in stock etc. No apology from costumer service. Beside, I paid shipping $15 (regular ground!) + $8 return shipping (they don't send you free return shipping slip even if they sold you not working item) + $10 restocking fee if you aren't ordering anything else from them in replacement of original item.

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bumperm
Gardnerville, US
Jan 27, 2009 12:12 am EST

Rip off. N1 shipped me defective products (bluetooth headset with broken microphone), then ignored my repeated attempts to get a return authorization. The failed to return phone calls (I only got their message machine during business hours), and ignored my emails to their customer service at their website.

They have a 7 day return for exchange time limit. They get by that by simply ignoring you. This is the first company I've ever wrote a negative review on . . . they worked hard to deserve it.

ComplaintsBoard
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1:27 pm EDT
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N1 Wireless Awful experience

I ordered a phone from n1wireless.com. The total cost was $360.00 which was cheaper than all the other websites I searched. Though I felt unsure about this site, I never did any research on it. I was fooled by all the trust seals they proudly display on their home page. This is now a shock to me, because I've found them to be far from trust worthy. The amount of $360.00 was instantly taken from my account, but I never received the package. I contacted DHL, and was told that they never received a package. I tried calling n1wireless at [protected], but all I got was an oldschool voice message asking me to call back in *a few hours*, or leave a message. I thought about leaving an explicative laced message, but I figured if this is as big of a scam as I presume it to be. The culprits would only get a kick out of it. I even tried emailing them a dozen times. No response. No package. No refund. No reason for anyone to ever do business with this website. Do me a favor, let me be the last one scammed by these crooks.

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Rebecca Snow
, US
Apr 09, 2022 8:47 pm EDT

I have been ripped off by n1 wireless also. I bought a phone, never have received it, no refund ...nothing...the got me for $127.00...

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Jay7707
, US
Sep 11, 2018 10:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

BUYER BEWARE!
This company sells junk, used and damaged products. They do not have any customer service. If you are lucky enough to get what you ordered it will be used, damaged or a reject. They have no customer service so you get whatever you get.

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KWC205
, US
Aug 24, 2018 1:59 pm EDT

I FEEL LIKE I WAS SCAMMED - CUSTOMER SERVICE NON-EXISTENT

I ordered an LG V20 from N1Wireless on AUG 12.
On AUG 13 I got an email from N1 that stated the phone was on back order.
On AUG 13 I emailed sales and support to cancel my order.
On AUG 21 I got an email that stated my phone was being shipped.
Aug 21 I again emailed sales and support to inform them I cancelled my order on the 13th.
On the 23rd the phone arrived.
I have called their phone number [protected] more than a dozen times and the system always rings out and hangs up.
No one picks up the phone.
Their office is at 1425 - 37 street in Brooklyn.
I happen to live in Brooklyn and will try to stop in and find out what is going on.
I DO NOT recommend this company.
They make me feel like I was scammed.

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evol las
, US
Jul 14, 2018 12:43 pm EDT

The owner is shlomo bagdadi. Hit him up [protected] haha

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Ahmeride
, US
Feb 28, 2010 7:59 am EST

This is a terrible co. Does not return phone calls, no customer service. They sent me a different product than I ordered with no explanation. It came in a zip loc bag- not factory sealed, and with no instructions. I spoke with Ashley, x1 she was very unhelpful and they have never sent the instructions. Never do business with this co.

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Ricardo
, US
Jun 13, 2016 3:50 am EDT

I will never order from this company again.

Their customer service was useless, refused to work with me on a return which I requested via the 'please leave a voicemail and somebody will get back to you shortly' method.

I'll never order here again. I suggest anyone go with somebody else you know and trust.

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Serpico789
, US
Sep 09, 2009 6:47 pm EDT

Be careful while ordering from N1wireless.com. I ordered a bluetooth headset and got a faulty one. I wanted to return it. So I called the customer support. That number [protected] ) looked like a fake one. I ignored the 1, and dialed starting from 347. the number was always busy. The rep would say that someone will call back to resolve my issue. I waited for that someone to call back. No one called me back. Finally, I decided to talk to the manager and close the issue. I called customer support back again. Another rep with a strange accent (Eastern Europe) answered. He was demanding me about what went wrong with the item. Few minutes later the manager showed up. He refused to take my item back for full refund. I complained to BBB New York.

Be careful with this company. Product might be faulty or not original.

BTW the item was not shipped in the original manufacture package.

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Anshul Jain
Houston, US
Sep 15, 2010 10:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered a Jabra bluetooth headset from N1wireless. They shipped via USPS with a tracking number. Few days later when I checked online for delivery status, it shows Delivered. I checked my mailbox as well as checked with leasing office of my apartment. I did not found any package with bluetooth headset.
I raised a dispute with USPS by calling them, then promised somebody will call me in 2 days but i never received any call. I also sent emails to N1wireless but never got any reply from them either.
Totally fleeced for $14.

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Publius2010
Washington, US
Oct 23, 2009 1:01 pm EDT

I was just about to order from n1 and saw your post. So I called the support line and got a recording that ended with "The mailbox is full, goodbye". I will buy elsewhere.

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jballgame
Groton, US
Oct 23, 2009 12:45 am EDT

DON'T BUY FROM THIS COMPANY!THEY ARE CROOKS. THEY ARE A SLEAZY, BACK ALLEY, NEW YORK, BLACK MARKET RACKET. EVERYTHING THEY SELL IS ABSOLUTE CRAP. DON'T BELIEVE A SINGLE THING ON THEIR WEBSITE, EVEN THOUGH IT LOOKS LEGIT. NOTHING IS BRAND NEW, AND NOTHING IS REFURBISHED. THEY WILL SEND YOU NON-FUNCTIONING EQUIPMENT. IF YOU'RE LUCKY ENOUGH TO GET A HOLD OF SOMEBODY TO TRY AND RETURN IT, THEY WILL GRILL YOU. THEY WILL CLAIM ALL ITEMS WERE TESTING BEFORE SHIPPING, "IT'S OUR POLICY", BUT IT IS ALL 100% LIES. DON'T MAKE THE SAME MISTAKE PROBABLY 1000'S OF PEOPLE HAVE MADE. IF YOU ORDER FROM THEM, YOU WILL REGRET THE DAY YOU DIDN'T TAKE MY ADVICE. IF YOU STILL FEEL COMPELLED TO BUY FROM N1, AFTER YOU RECEIVE YOUR DAMAGED OR COMPLETELY NON-FUNCTIONING EQUIPMENT, MAKE SURE YOU RETURN IT. YOU WILL GET SCREWED ON THIS AS WELL, AS YOU PAY A 20% RESTOCKING FEE FOR CRAP. THEY WILL TRY TO TALK YOU INTO EXCHANGING YOUR ITEM. THE REPLACEMENT WILL BE IN WORSE SHAPE THAN THE ORIGINAL. PLEASE, PLEASE TRUST ME ON THIS. I FILED COMPLAINTS WITH THE BBB OF NEW YORK STATE AND EVEN TRIED TO HAVE MY BANK GET BACK SOME OF THE MONEY I WASTED ON SHIPPING COSTS AND THE 20% RESTOCKING FEE. THESE GUYS HAVE THEIR PROGRAM DOWN TO AN ART. IF YOU BUY FROM THEM YYOOUU WWIILL GGEETT SSCCRREEWWED. THAT IS THE ONLY GUARANTEE YOU WILL GET WHEN IT COMES TO DOING BUSINESS WITH THESE PROFESSIONAL THIEVES. DON'T BEND OVER TO THESE GUYS! THEY ARE RUTHLESS!

ComplaintsBoard
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10:35 am EDT
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N1 Wireless Bad service

I purchased from this company a new H700 blue tooth device, they mentioned on their website that they are the only company that sells original new H700 blue tooth.

I can't argue with that especially when they post picture of the original product.

But the truth in reality they bluff you all the way, because the know you wouldn't do nothing about that, the worse case you'll return the product after you wait a week to get it and u will pay the shipping.

What happened to me, i got a used device which didn't work at all. after i contact them they offered me a new original version C which is better then version B that i ordered.

What do you think happened?

I got another used version B device .

They won this time.

But maybe you would help me and others to beat the charlatans.

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candi84
Jacksonville, US
Jul 31, 2023 5:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

sent the wrong charger cord and now not able to get in contact with them about refund I order it thru walmart so I am going to go thru them too to see with is going to send the right adapter to me so that I can get on the laptop. I order this friday and got it today to be the wrong adapter cord for the laptop I have.

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Duane White
, US
Aug 20, 2018 11:51 pm EDT

I ordered an iphone 8 256g that was listed as "in stock" and open box. Next day they said it's on back-order and wanted to sell me a 64gb model. I cancelled, waited 2 days and went back and ordered another color 256gb. Same day they pulled the same scam and tried to down sell me. They are scammers and will soon re-emerge as a new company.

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