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MyTrip / e-Travel / gender mismatch on ticket not rectified

not disclosed, United States
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I booked a ticket on Mytrip when directed there by Kayak. The response was swift but the gender on the ticket was wrong. As a British citizen flying to Los Angeles I wanted the ticket fixed to avoid immigration problems. Singapore airlines, the carrier say it is the travel agent who must do this. after several unanswered e mails and a long phone call nothing has been done and the promise to contact me was not kept.
reference Mytrip NMVBOI JOHN OLIPHANT OF ROSSIE
I simply want the gender changed.
The suggestion of 'Maria' the person I spoke to that I cancel and reboook made me wonder if this was a deliberate mistake to profit from a cancellation. Have you received similar complaints?
Thank you for your attention.

Jo
Oct 23, 2017

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