MyTrip
reviews and complaints

Dear team My Trip,

Unfortunately I haven't received any cancellation emails about my flights on 03.04.2020 (from Medellin to Madrid and Duesseldorf). The flight is planned in 24 hours (flight UX198 and UX1447).

I have contacted Air Europa for a refund and they advised me to contact you. My booking number is ro36al. Please send me a refund of those two return flights.

Due safety measurements around the corona virus I had to buy another ticket with a different airline to get home safely. therefore, a return flight dated in the future is not needed.

Thank you in advance and I hope to hear from you soon.

With kind regards,
Olivia van Dijk

Mytrip, gotogate do not respond to emails. I've been contacting them for weeks to get my refund on a cancelled trip, and no response. Phone number listed on their site goes unanswered.

I have made a reservation on 12/02/2019 for Mr. Lucien Pantoflet
I have a booking # IXAMRV, and a order # L1B00W.
I have been charged on my credit card usd 425.46 with Authorization code # 004726

But I cannot find the reservation, the booking or anything. Reply is that this reservation does not exist.

I would like to cancel everything and have my usd 525.46 back on my credit card!

Thank you

Ursulina S. Hernandez

I made the payment on November 6, 2019. for Warsaw-Chopin-New Delhi-Warsaw Chopin flight tickets. Departure from Poland on February 7, 2020, return on February 23, 2020. I paid via bank transfer via Mytrip, I only received confirmation of the transfer via email, after contacting the Ukrainian airlines it turned out that my booking had been canceled. Please clarify this matter, make a reservation or refund. Monika Turbacz

Regarding my ticket cancellation, travel agency Mytrip didn't refund my amount which is mentioned in the attachment.
Still, they are telling still Saudi airlines are not authorized my refund amount. they are waiting for your Airline company approval.

Please do me the needful ..which is I struggling with this agency for more than five months.

Thank for your kind action regarding.

I have booked the ticket from Beijing(China) to Manchester(UK) through skyscanner which directs me to Mytrip. I booked the ticket on 11 Sep 2019. My departure time from Beijing to Manchester is 12 Sep 2019 and my return time from Manchester to Beijing is 22 Sep 2019. I double check it for several time because I have lecture on Tuesday. That is 24 Sep 2019, and I can not miss it. However, when I check in at Manchester airport, I am told my flight ticket is on 22 Oct 2019. It is not possible. I call the MyTrip. It is Chinese number and the staff can not speak Chinese. It is funny. The female staff first says she can not understand my English. So I ask my friend a native speaker to speak to her. The lady still says she can not understand my friend's English. It is funny. When my friend says he is native speaker. The lady say she can understand now. But it takes about half hour to search their system and told my friend it has no flight on 22 Sep 2019. However, I check the website it still has a couple of airlines, such as hainan airlines. So I call again. The funny thing is another female staff pick up the phone and confirm my information again and says her password for system is expired. She needs at least 10 minutes to reset. After ten minutes, I call again. This time a man pick up the phone and ask me to check whether it still has airlines. When I say it has, the man say he is busy now.

So my question is the mytrip company is such a company, why skyscanner still direct me to this website? and when I choose the time, why mytrip changes my time and waste my money and time? Now I need skyscanner to push mytrip return back my money for my unused flight ticket, and also I will report this thing to relevant Chinese Administrative department.

I booked a return flight Bundaberg Australia to Buenis Aires Argentina on 9 February 2019 some 6 months ago. Flying 22 August returning 4 September. I have also booked non cancellable accommodation.
Advised this morning that Latam LA805 Santiago Chile to Melbourne had been cancelled and therefore the Agent has cancelled the whole ticket.
There are LATAM flights (LA 801 ) via Sydney (Departs 20 minutes earlier than LA805) and Qantas QF flight directly to Melbourne.
Both carriers are one world.
Booking codes KTNU2N; YFYTD; SATEYZ.
ETicket [protected]/45.
I've complained to MyTrip but received no response.
The current ticket prices are Aud$500 more. This doesn't include the list Interest or possible Hotel payments loss.

Hi there,

I contacted your offices three times on the 16th April regarding my booking: AWILJS
After several discussions with your customer support team, we arrived at a conclusion to cancel my flights as I did not possess a US visa as advised is required by the airline. I then instructed MyTrip to cancel these flights. The attendant confirmed cancellation and said it would take a few days before the cancellation is processed on the system, but it will clear. He indicated a cancellation fee due of approximately R4000 per person excluding taxes which he was still to confirm this amount and process. Today, I have however received a check in notification indicating that the flights were never cancelled as requested. I please need urgent advise of this as I was informed that I will have my refund within 2-8 weeks of the request. Your urgent attention and confirmation is appreciated.

Kind regards,

Bongiwe

We booked flights we Mytrip.com for 24th Sep from Kuala Lumpur to London.
A couple weeks later i recievd an email saying that there had been a change in itinerary and we needed to change our reservation via a link. I clicked on that link but it was invalid and it said that we couldnt do anything (this was on the same day as the email was recieved)
I checked on the airline website and it turns out our booking has been moved so the second flight we were booked on (its a two leg journey) actaually left before the first one arrived, so we werent able to get it. I tried to ring the Mytrip number and was just left on hold for ages, and as its an expensive premium number have bencharged a lot in cost calls. I then found a free number on the site, rang that and got through. This number actually isnt MyTrip number but rather a 'go-to-gate' number, who couldnt do anything to help me as its not the same company but a partener. I spoke to a supervisor who said he put in a request to Mytrip to contact me within 48 hours and they havent and i cant get through to anyone to change the booking to a flight we actually can get.
I'm worried they will charge me to change the flight if we can eventually get through to them even though its their fault that they have booked me and my friend onto a flight that is impossible for us to get.

To whom it may concern:
I Zamareh Nasrullah purchased a flexible ticket to Afghanistan with "Mytrip.com" through SkyScanner
On 28th December 2018 at 4.41am I requested them to change my ticket to 16 January 2019 which they were unable to do. On 14 January I gave them extra time to change my ticket to 18, 19, 20, 21, 22 or 23 January 2019 and they still did not change my ticket. They told me to change it though their website but their website was not allowing me to change the date.
On 14 January 2019, I was informed by their agent through email that it would cost me £195.99 to change the ticket for the whole family. So I emailed them saying I only requested one ticket to be changed not all and why I had to pay extra fees even though I bought a flexible ticket. They emailed me back saying it was a human error and I only have to £175.22 so called fare difference. However when I tried the link it still would not work.
On the same day on 14th January 2019, I was emailed by Mytrip.com agent that I had to pay £35.21 in order to change my ticket however the link within the email would not allow me to change the date, however I continuously received emails saying your request was registered successfully and an agent is going to get in touch with you.

Therefore as a last resort I was forced to pay €160 dollars directly to Turkish Airlines in order to change my ticket which was a lot CHEAPER than the quote given to me by Mytrip.com on 14 January 8.14pm even though I shouldn't have had to pay this because I paid for a flexible ticket. They were very unreliable and caused me extreme stress and financial hardship. I bought a flexible ticket for one reason to escape Afghanistan when the situation got worse then it already was but when I tried to leave the country by requesting Mytrip.com to change my ticket they failed in their moral obligation and they failed to communicate with me.
On 16 January 2019 once I bought my ticket from Turkish Airlines I requested Mytrip.com to refund my money but they have not even contacted me and I requested them to reply to me as soon as possible. They have not refunded me or emailed to explain their position, therefore I am making an official complaint and there must be some reassurances and guarantees given to you by the company that work under your name. I have all the evidence of email exchanges between us which proves the catastrophic failure of Mytrip.com

I now want all of the money paid back to me for all of my family members which I paid a lot of money to get flexible tickets as I have lost trust in mytrip.com and if I need to change the tickets I will do it myself.

Mytrip.com is dodgy aside from the ticket link not working when I try to rate them their link comes up "ooops our servers have gone bad... I have tried this on different days and still doesn't work.

Booking reference number: UTSKY4 with Mytrip.com

Please let me know if you require any evidence or further information. You can contact me on [protected]@yahoo.co.uk

My name is FRANK YAW BOAKYE. Please i bought a ticket from your office online on Monday morning, traveling from bologna Italy on the 5th of January to Ghana and was returning on the 2nd February 2019, my bank sent me a confirmation message of the payment and the money was taken from my account, but I've not received any email. I contacted my bank and they said the transaction has been blocked due to some unanswered question.. so i should contact you to unblock it for me and they also gave me an obligation number to give you.. this the message (UniCredit: autorizzata op.Internet 597, 23 EUR carta *5060 c/o ETRAVEL SA ATHENS 227 26/11/18 06:34. Per info o blocco [protected] o +[protected].)This the message my bank sent to me. Thanks

I was trying to book a flight in your website yesterday after making payment I was charged and I did not see any confirmation massage on your website and I didn't receive any email but my account has been charged and I was even overcharged the ticket prices in your website is 550euro and I was charged about 720 euro I booked eagyptair Lagos Nigeria to Amman Jordan 5 December and return 30 January .Name .Bode Adenike .email. [protected]@gmail.com .Please try and reverse my money if the booking is not possible

I booked three (3) return flights last month from Manama Bahrain to Skopje, the flight was paid for and I received my etickets and I came to realize that my name and my wife's name were wrong, I contact them on multiple occasions for the mistake to be corrected yet nothing has been done. I have heard nothing else about my flight can you please change the names immediately or refund my money as I paid a lot.
my flight details is as follow:

Booking reference code: XULBJA
e-ticket #235-[protected]

I booked a return flight last month from Manila to Barcelona, the flight was paid for and I received my etickets and I thought all was fine. I have heard nothing else about my flight until 3 days ago, which is 5 days before my flight, stating that my outbound flight is no longer valid because of an apparent flight schedule change at the time of booking which I was not notified about. Because of this they have given me 2 options of other flights (but they say they have given me 4) and both of which are in no way convintent or possible for me to catch. Their customer service is appalling and they are being very rude and very unhelpful and providing me with a lot of misinformation of which none of it makes any sense. I have my etickets for my flights and they are the wrong tickets because the return flight is invalid due to a schedule change (which I wasn't notified about) and I have received no more tickets or any contact from them informing me of any problems until today which is 5 days before I fly. They are refusing to cooperate with me and insisting they have given me 4 different options when in my email it clearly only shows 2 in the first one when they said they gave me 3 options and in a later email they have given me 3 options (2 of which are identical) and they have stated they have given me 4. It's very confusing and I have never in my lifetime of flying met such terrible service and a complete lack of professionalism. They are refusing to admit any fault what so ever and insist I have to choose one of the options given to me even though neither are possible for me. I need this matter to be resolved as soon as possible because I have a lot riding on these fights and have paid the extra to fly with Emirates because of that. I have spoken to Emirates directly who have confirmed that there was in fact no schedule change and that Mytrip incorrectly booked my flights with an invalid transit time, so therefore the fault lies with them and them alone. They have just taken 3 days to respond to my emails and I have been forced to accept a flight that is completely inconvenient for me and has caused me a great deal of stress and financial embarrassment. They are refusing to offer any compensation and say I must contact Emirates about this, they insist it is because of a flight schedule change although Emirates have confirmed this to be a lie and say they have no power over it due to it being booked through a 3rd party. So before I take legal action against Mytrip and report them and whoever else necessary to trading standards I would like to hear your opinion on this.

Kind Regards,

Stuart Foren

I booked flight ticket from Winnipeg to Hamilton on Mar 02, with a return trip. I did not receive any email notification of flight change from MyTrip.com. I only received a broken email saying flight change but without any specific information in the email. On Mar 02, I did online web check in through flairair.ca and received boarding pass through email and even booked seat. However, when we arrived at the Winnipeg airport we were informed by a person working at Flair that our flight already flied out early in the day!
In order to make our way to the wedding in Ontario, I paid for the next possible flight. The flight fare amount is 434.83*2=869.66CAD.
I also request full refund for our flight 308.82 and reimbursement for our flight on Mar 02 through Air Canada 869.66.

I booked a ticket on Mytrip when directed there by Kayak. The response was swift but the gender on the ticket was wrong. As a British citizen flying to Los Angeles I wanted the ticket fixed to avoid immigration problems. Singapore airlines, the carrier say it is the travel agent who must do this. after several unanswered e mails and a long phone call nothing has been done and the promise to contact me was not kept.
reference Mytrip NMVBOI JOHN OLIPHANT OF ROSSIE
I simply want the gender changed.
The suggestion of 'Maria' the person I spoke to that I cancel and reboook made me wonder if this was a deliberate mistake to profit from a cancellation. Have you received similar complaints?
Thank you for your attention.

this website was recommended to me and I used them to buy a ticket. Don't know what I was thinking. There are many other websites with better reputation and reviews, should have read before... They sent me tickets that were different from what I ordered. The destinations were fine, but the waiting time between flights was enormously long. I contacted their customer service asking to fix the problem and they wanted me to pay an extra fee for it. I had to do it.
This website is new, but already so disappointing!