MyTheresa.com
reviews and complaints

I wanted to buy a pair of sneakers and found MyTheresa website. Really liked one pair and decided to order. But I was not sure about the size so I called customer service and they assured me that they had my size in stock. Great I thought! So I placed an order and paid.
Was waiting patiently but nothing arrived. Later someone from the company contacted me and said that there was a mistake and they did not have the correct size in stock. So I asked them to cancel my order. I'm very disappointed with MyTheresa. The fact that they cannot provide the customer with a proper information clearly shows how unprofessional they are.

I wanted to order some boots from MyTheresa.com. So I entered my credit card information and submitted it. Then I received a message from their support telling me that the item I wanted was out of stock. Well, I was disappointed and went to another store and bought some shoes there. Few days later I got a call from my bank saying that MyTheresa charged my card. Great! Now we are fighting with them in order to get my money bag. Horrible scam. Don't even try to order something from this website, you'll be scammed as well.

I purchased red dress and one pair of shoes from the store www.mytheresa.com. I got all details of the purchase and confirmation email as well. But the seller didn’t provide the order. It was nightmare for me, because I sent emails to the seller, but he ignored them. I have no idea where I could get any additional information. Any ideas of how to contact the seller? I really need someone’s help.

This site is an absolute fraud. I bought a Vanessa Bruno top for my sister. When she tried it she did roll up the sleeves to see what it looked like. It didn't really fit her though. So I sent it back and now they are claiming at customer services that the item is worn and they will not accept it. I am writing a full review of my shopping experience for a number of online fashion sites. This is terrible service. Do not shop on this site. Go to Matches.com or Net-a-Porter. I contacted a number of major department stores and other online sites and they stated that it is perfectly fine to rolls sleeves up when trying a shirt or blouse on and should not affect the Returns Policy. I am so utterly disappointed - I hope there is an option for no stars!

Tip for consumers: I would strongly advise against using this site. If you are not happy with the order they will find an excuse not to refund you. The items they send are not as advertised. I will be taking the blouse into Vanessa Bruno to check it is not a second or a fake. Very untrustworthy site indeed.

Very disappointing. A luxury store without the high end service. If you want prompt service and to be kept informed, shop at netaporter.com. I ordered a pair of Chloe shoes. They asked for copies of my ID and credit card (not a problem, I respect verification procedures). Apparently there was some error with my card (highly unlikely, but anyway...) and they cancelled my order without informing me. I sent 2 emails enquiring about the status after I hadn't received the goods and only today received some feedback.