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I was charged a high amount online for shipping than received an additional invoice in the mail from DHL after I received my item requesting more money to cover the shipping costs. I contacted MyTheresa and did not hear back. What's worse - the item I received did not match the measurements found on the size chart listed. It was about 4 sizes too large! Save your money and go to a site with reasonable and clear shipping rates and accurate size charts.
On 5th of oct order returned, confirmed by ups and the company it self. Too date , nov 6th,after lots of emails, phonecalls, no refund received. They always respond with general generated emails which has no sense. They refuse to refund 590,00
I am qualified for free shipping but due to some site technical problems it is not automatically applied at the checkout. I emailed CS at mytheresa.com but haven't got any helpful replies. It seems that mytheresa is not interested in selling goods or making shopping experience a pleasant one.
US purchases was charged more than 30% customs duty and taxes. This info is not clear and buried in pages of shipping information. This is a fraudulent practice to overcharge customers. Do not waste your time and money.
Please email customercare@mytheresa.com for assistance on your next purchase. Thank you.