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4.3 386 Reviews 49 Complaints
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MyPillow complaints 49

ComplaintsBoard
K
12:16 pm EST

MyPillow Poor Customer Service for Returns

My husband ordered a pair of My Slippers from MyPillow. Unfortunately, they are too big and I am trying to return them. There is not even a mention about how to return items when I log into our MyPillow account. I checked the packing slip to learn that I must call customer service to get an RMA before returning the slippers. The automated message I received said to anticipate a hold time of 1 hour and 40 minutes. As of now, I have been on hold for 2 hours and 1 minute, all the while listening to the Elvis version of "Amazing Grace." Amazing Grace is a fine hymn. Listening to it on a repeating loop for over 2 hours, however, is maddening. Spare yourself the grief and don't order from MyPillow if there is any chance you'll need to return it. Worst customer service I've EVER experienced.

Desired outcome: A way to return these slippers

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G
10:31 am EDT
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MyPillow Ads

The very presence of Lindell is now a political statement. Lindell's alignment with conspiracy promoters, hucksters, conmen, political opportunists and out right liars, makes him and his product toxic and offensive.
When even Fox News, known for allowing even the most outrageous theories voice, wont give his seditious and possibly illegal activities around the election outcome air time, a fact he alludes to in his ad, I believe he and his questionable product should be banned from HGTV and all of your associate networks.

Desired outcome: remove My Pillow/Mike Lindell ads

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P
4:09 am EDT

MyPillow Mattress topper too big need exchanged for full size

And this is very easy to do and I have written to you many times about this complained of slipping off of the bed how is hurting myself which I've had to go to the hospital a couple of times because it is a queen size topper and I need a full size diaper I am personally and almost to the point of being blind responsible for the burden of hurt myself I don't wanna file that I'm planning to have anything against your company you're very special company and so am I I just want replacement of the pillow topper then again it is a queen size I need a full size I shouldn't be too hard to do I have emailed and sent letters to you through the mail please take care of decision immediately thank you Pamela Williams my address is as follows 615 E. New Haven Ave. unit 434 Melbourne Florida 32901 ...waiting patiently for replacement before I take action . Ty Pamela Williams

Desired outcome: Replace queen size topper with full size topper

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M
10:08 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello my name is Michael storzer, and I work for people ready in eau Claire Wisconsin, they put me on a job at my pillow in Minnesota. now I have been cut hours because they had a shipping issue at my pillow. I am taking care of my very sick father who has stage 4 lung cancer and being laid off of this job as many hours as I've been laid off is really...

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ComplaintsBoard
J
7:18 pm EST

MyPillow Bed bath and beyond

At least 74,000,000 shoppers are totally astounded that your company has decided to discontinue carrying "My Pillow" products simply because he backed and supported President Trump.
Your action is an example of your true beliefs akin to communism.
It's your business but we customers choice to shop elsewhere.
There are plenty of other businesses that will continue to carry Mike Lindales company products and you will most definitely lose sales for his products but many other products they would have purchased while in your stores.
John Flitter

Desired outcome: Change your position as it pertains to “My Pillow” products

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Marsone
Denver, US
Feb 19, 2022 5:24 am EST

I agree. I will simply now order from EBay or My Pillow directly. I’m planning on a purchase as soon as my new home is finished.

I’m into Quality - NOT Political Opinions. Businesses that decide to participate in this Nazi cancel culture stuff are hurting themselves.

This has become a dangerous practice in my opinion. I will still shop with you, I practically furnished my current home with your stuff but I’ll look elsewhere first.

ComplaintsBoard
R
10:07 pm EDT

MyPillow My Pillow

Stop the sale of My Pillow or I will boycott your store until you do stop the sale of My Pillow. The CEO spreads lies and is not worth respect.

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S
3:40 am EST

MyPillow nothing special, to be honest

I fell for their advertisement on tv. Silly me. And naive.
Telling you, never believe what you see on tv, as a rule, they sell junk and garbage, however, what they show us seems to be a miracle. In fact, this pillow appeared to be a very cheap one, made out of a strange and thin material and can't be called the best one in the world. Even the one I have at home is much better, and I bought it at Walmart during the sale.

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M
12:49 am EDT

MyPillow Absolutely unacceptable!

I was interested in this www.mypillow.com company because I saw their advertisement on TV. I decided to give it a try and ordered one pillow and was told that as a first time customer I would receive a second pillow absolutely free. Seemed like a great deal until they charged me for two pillows! I contacted customer service and asked what was going on. They did not reply for a long time. And when they finally did I did not receive an answer to my question. I wanted to get a refund but it seemed like they really did not care. Stay away from this fraudulent website! They lied to me and stole my money! Absolutely unacceptable!

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xgenhanx
Woodward, US
Dec 25, 2016 6:29 pm EST
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I called the phone number in the TV commercial immediately upon seeing it. It said the price was $19.95 and you would get a second pillow free.
When I got them on the phone they said that mypillow.com does not advertise a price. That was an old commercial! I saw it just minutes before
calling to order!

ComplaintsBoard
P
2:53 am EDT

MyPillow Scamming website and problems with the delivery

I purchased two pillows from the company www.mypillow.com. I got the info about the delivery, order and this seller provided contact info. After several weeks, I understood that they scammed me. I contacted the chat agent, and he told me that they lost my order, but they promised to provide it within several weeks. After that they again ignored me and I hadn’t received my order. Scam.

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Susan Mounts
, US
Feb 04, 2024 1:55 pm EST
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I was given a pair of moccasin slippers by my boyfriend Christmas 2022. The soles split. For the money he paid they surely should have lasted longer than a year.

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Slowpoke the Cruiser
San Antonio, US
Nov 04, 2023 8:33 am EDT
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The pillowcases don't fit the large pillow! The pillowcases don't fit the large pillow! The pillowcases don't fit the large pillow! The pillowcases don't fit the large pillow!

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Brenda LaCross
, US
Oct 01, 2023 3:32 am EDT
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The bottom side of my slippers has broken open, I have only had them 2 months really l9ve them too. These slippers are the best I have ever owned so sorry they broke down so quick.

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Ralph DeFebo
Berwick, US
Sep 04, 2023 9:06 pm EDT
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after washing said pillow case, out of the washer the pillow case was shredded. Never has this happened with any other type of bedding. Very disappointed.

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Mr ken238
SHIPPENSBURG, US
Sep 04, 2023 2:14 am EDT
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They are coming apart at the sole on both pairs.

Support response but does nothing

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GLowery
Cumberland, US
May 28, 2023 3:39 pm EDT
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I have had these slippers since 2021 the sole has come off. I know that there is only a year warranty but they are made cheap. Although, comfortable and warm they do not last. I only wore them around the house which is only 462 sq FT so not much wear there.

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Phyllis Clark
, US
Apr 30, 2023 8:51 pm EDT
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I received these for Christmas Dec 2022 from my husband. The sole is slit - separating from the shoe. They are 4 months old.

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Richard E Predmore
, US
Apr 09, 2023 6:28 am EDT
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I just received 2 my pillows. they are so thin. We have older my pillows, and they are much thicker. I am not happy with my purchase at all. Can they be returned? I opened them but have not used them. They were just delivered yesterday. (Mar. 28) I ordered My Pillow 2.0 2 of them on March 16th. Order #[protected]

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Marcella Mares
, US
Jan 22, 2023 6:11 pm EST

I purchased mint colored women’s slippers in November. I wear them minimally. The left heel rubber is coming apart from the slipper material. I’m very disappointed in quality for the $. It’s the stitching that is coming undone.. I would like them replaced.

If no response, I’ll move on to other options.

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Mary Jo Jennings
, US
Jan 07, 2023 7:54 am EST

Your pillow was close to my gas fireplace in my bedroom. It caught fire and was so flammable that my bedroom went up in flames! It caused complete devastation in my master bedroom and bath with 12 foot high ceilings and 14 foot high in some areas. It literally burst into flames!

About MyPillow

Screenshot MyPillow
MyPillow is a popular American pillow brand that has been providing high-quality pillows to customers for several years. The company has become known for its revolutionary design that offers superior support and comfort for a restful night's sleep.

The MyPillow brand prides itself on being made in the USA, using only premium materials and adhering to strict quality control standards. Unlike traditional pillows that compress and lose shape over time, MyPillow is designed to hold its shape and provide consistent support throughout the night.

The secret behind MyPillow's innovative design lies in its interlocking fill. The fill is made up of small pieces of shredded foam that can be easily manipulated to support your head and neck in any position. Additionally, the foam is hypoallergenic, making it a great choice for people who suffer from allergies or asthma.

MyPillow offers a wide range of pillow choices to fit any sleeping preference, including the Classic MyPillow, the Premium MyPillow, and the MyPillow Roll & Go. The Classic MyPillow is the flagship model that started it all and is perfect for people who sleep on their back or stomach. The Premium MyPillow is designed to provide extra support for side sleepers, while the MyPillow Roll & Go is ideal for on-the-go comfort.

Aside from pillows, MyPillow also offers a variety of other bedding accessories, such as sheets, mattress toppers, and pet beds. All of these products are designed with the same attention to detail and high-quality materials as the pillows, ensuring customers receive the best possible sleeping experience.

Overall, MyPillow has established itself as a top-tier pillow brand that offers superior comfort, support, and value. Its commitment to quality and innovation has made it a favorite among customers who are seeking a better night's sleep. For anyone in search of a new pillow or bedding accessory, MyPillow is a brand worth considering.

MyPillow Customer Reviews Overview

MyPillow has received overwhelming positive reviews from customers across the board. The vast majority of reviewers praise the product's comfort and support, with many reporting a reduction in neck and shoulder pain. MyPillow's patented interlocking fill allows for customization of firmness and support, ensuring that each user gets a personalized sleeping experience. Many reviewers also appreciate MyPillow's machine-washable design and claim that the pillow maintains its shape and fluffiness even after multiple washes. Customers report that MyPillow is affordable and provides excellent value for its price, making it an excellent option for those looking to invest in a high-quality pillow without breaking the bank. Reviewers also appreciate MyPillow's 10-year warranty, which assures them of the product's durability and longevity. Overall, MyPillow is an excellent choice for anyone looking for a comfortable, supportive, and customizable pillow that provides excellent value for its price.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue you have with MyPillow in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with MyPillow. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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Overview of MyPillow complaint handling

MyPillow reviews first appeared on Complaints Board on May 29, 2015. The latest review Mixed Feelings - A Closer Look at My Pillow, Inc was posted on Mar 7, 2024. The latest complaint My wife purchased me a my pillow in March 2017 approx and ad it sent to our ******* address: *************************** was resolved on Mar 05, 2024. MyPillow has an average consumer rating of 1 stars from 386 reviews. MyPillow has resolved 1 complaints.
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  1. MyPillow contacts

  2. MyPillow phone numbers
    +1 (800) 308-1299
    +1 (800) 308-1299
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    +1 (952) 442-6199
    +1 (952) 442-6199
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    +1 (855) 974-5569
    +1 (855) 974-5569
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    +1 (800) 308-2885
    +1 (800) 308-2885
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    +1 (800) 544-8939
    +1 (800) 544-8939
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  3. MyPillow emails
  4. MyPillow address
    343 E 82nd St STE 102, Chaska, Minnesota, 55318, United States
  5. MyPillow social media
MyPillow Category
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