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2.1 372 Reviews

MyLife Complaints Summary

99 Resolved
249 Unresolved
Our verdict: When using services from MyLife with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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MyLife reviews & complaints 372

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K
9:16 am EDT

MyLife unauthorized credit card charges

I thought I would try it for the introductory offer of $9.99 but changed my mind the same day and called and canceled my membership. Now I have a charge for $119 on my visa. I called about it and was put on hold for 30 minutes while they looked for "a recording of the call that I made". I hung up and called back. They said they could offer me one month for $29.99. I told her absolutely not. I told her to cancel my account. She said there was no way to do that. I told her I would report them to the better business bureau. She said they will cancel my account and refund the money. They gave me a confirmation number and said it would be done in 24 hours. It better be refunded to my visa within 24 hours! They are HORRIBLE.

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Donald Amick
, US
Jan 25, 2020 12:38 pm EST

My Life is a scam. They deleted my account and doubled charged my Credit Card. When I paid "My Life my score immediately went up 1 point after they got their money. A monetary payment makes your score go up is called FRAUD. My account was deleted because I complained. Then less than 18 hours later my score went down by 1 point. Stay far away from this Company. It's sad when you have to get your Credit Card reissued with a new number due to a Company Double charging. FTC will be contacted. That might say they are in the USA but that's not true. This operation is ran overseas in the Phillipines not here.

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6:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MyLife fraudulent billing

Avoid this company at all costs! This is a scam! For a detailed account of my issue with this company, please visit www.yeagerm193.wordpress.com. I am a blogger, so they messed with the wrong person as I will let the public know details about this company through my writing. In short, they charged my credit card four charges of $95.40, all of which were unauthorized. I had signed up for a small one-time fee years ago, and suddenly, I find out I had been charged almost $400 worth of unauthorized charges. I have filed an official complaint letter with 19 different places (attorney general, FTC, BBB, even Congress and news media) about this issue, and I intend to fight until someone does something to stop this nonsense. This company is taking advantage of so many people, and it must stop, even if that means shutting down the company. MyLife still owes me $95.40. I've had to fight for almost 2 months to get three of the four charges refunded.

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Jeff B in Michigan
, US
Jan 25, 2017 1:32 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Your experience is common.

Go to this webpage to start exposing Mylife and invite others to join.

Using one's personal data (excluding public records) is a malicious activity that can be classified as a felony.

This website needs to be terminated by State and Federal government.

https://www.facebook.com/groups/153901968442372/

ComplaintsBoard
R
12:42 pm EST

MyLife my name age search exposing my age

When you type my name in a browser this is how I am exposed. I have filed complaints with MY Life through email yet they continue to expose this information publicly. Previously it did not include my maiden name but this week it does. I have to find a job in the future and I certainly do not need my age exposed publicly. I have deleted all social forum accounts. Not sure what to do now

Darci Zickuhr (Hamilton), 54 - Hobart, IN | MyLife.com®

https://www.mylife.com/darci-zickuhr/darcizickuhr

Darci Zickuhr (Hamilton), 54 - Hobart, IN. View in depth free public information, contact info & photos on anyone like Hobart IN resident Darci Zickuhr (Hamilton)

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Margaret Hittinger
, US
Jun 28, 2016 10:15 am EDT

This discusting scam of a website is an open invitation to identity theives. How dare they publish personal information without that persons consent I am writing to the state and my senator to do something about them. They publish maybe sometimes incorrect garage which can only be removed if a person pays them this is extortion and it has to stop.

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R
2:08 pm EST

MyLife unauthorized use of my information.

I found out this site has information on me such as my name, current and former addresses, names of my friends and family members. I never would give my personal info to this company for others to see and used. I am a victim of identity thief, case currently in court, this site may be where my information was found and used. I want all reference of me. Tamara L. McWhorter (44), (45) and Tamara McWhorter (44), (45), West Chester, Ohio and Cincinnati, Ohio to be remove from this site. I never gain these people permission to use my name or likeness .

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8:23 pm EST

MyLife Identity theft-refusing to take personal information off of website unless I pay a fee

I have been a victim of identity theft. I contacted customer service at my life who told me they would take my information off the website but several months later it is still there. Upon contacting them again I was told I would have to pay a fee to have my information taken off their website. This website is a scam and a class action lawsuit needs to be filed against this company and Jeff Tinsley. I believe my information was stolen off of their website. I have contacted multiple websitesthat contain my information and every company except my life complied with my request for no fee and all were very helpful. My life.com is breaking the law and needs to be stopped!

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4:19 pm EST

MyLife internet security website

Don't even think about using this service! I should have read these other reviews before I tried to sign up for this company. There was a strange issue with my credit card company seeing two charges at the same time from them, and they rejected it. I spoke to the credit card people and they said there were a couple of red flags. The two charges at the same time of course, but they said the address they have for my life is not what came through on the billing... Which of course made me wonder about their legitimacy. I reached out to their customer service, just out of curiosity, and and they sent me this very strangely worded and vague email back from that explained nothing and they removed the account that I had set up. Very shady stuff. I'm only out the time and energy I spent to set up the account and enter my credit card info.

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Update by Tea Tree
Jan 14, 2016 4:35 pm EST

Dodged a bullet!

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Z
9:38 am EST

MyLife horrible website!

This website should be removed from the Internet. The person that operates this site is a real scammer. He always posts things about other people on the net. He just posts everything he wants. But if you want those ridiculous posts to be removed you need to pay for it. Well, I paid him and he told that everything would be removed from the net in two weeks. But nothing was removed. So I called them and they told me that it actually takes five weeks to remove it all. And they also mentioned that I can pay again if I want them to work faster. I said I'll better wait. So I waited the other three weeks but all that fake information about me still wasn't removed. I contacted them again and they told me they need another three weeks. to give them another six weeks. Well, in the past people were writing about their lives and it was a good site. But what happened with it? Now, others can rate you and write dirty things about you. And no one cares about it! I have nothing more to say about this horrible website! This site makes me fell sick.

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2:56 pm EST

MyLife supposed background check ability: related to instant checkmate.com octopus umbrella site!!!

They collect information, supposedly charge only $1 for week trial period, then force you to pay to delete infomration on your page, see your own background information, much less anyone else's, that is promised to be 6 month's free access... Avoid this front, as it is connected to instantcheckmate.com, and who knows how many more websites this company has out there to bilk the public. Not worth the time and effort, and suspect that the holding of information not entirely legal either!

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8:27 am EST

MyLife extortion through emails

I get up to 5 emails a day from these people. I called their 800 number and asked them to remove me from their list. Instead I have been getting even more. I have to pay them to remove it? I have kept all emails for evidence and I have phone records proving I attempt to make contact to get them off my back. Scammers. I'm up for a suit.

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Amanda9876
, US
Feb 06, 2016 9:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

Continuously receiving emails. For years it was just check your back ground information and now they are saying we have ratings and reviews maybe from ex's. This site needs to be destroyed. I am all for public information but this has gone too far!

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R
10:17 pm EST

MyLife why is what they are doing not illegal?

How can this company collect and/or steal information including PII and post to their website and then force people to pay money to get it off the internet and ask them to score themselves. I looked myself up and they have me affiliated with all kinds of people that are not affiliated with me. No wonder I have started to receive calls from bill collectors for someone else, because now they think they have tracked down "a relative". This is horrible. I would join a lawsuit against them also.

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2:54 pm EDT

MyLife can't control their own data/put their head in the sand

Called August 2015 to have my personal data removed. Told it was removed from Mylife and received a confirmation number. Three weeks later I performed a yahoo search and the first result is a my data from Mylife cached. Important fact is Yahoo reports the cached paged as 3 weeks after mylife told me it was deleted. Customer reps talk in circles and can not explain how after all my data was "deleted" how Yahoo 3 weeks later finds and publishes my data.

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R
10:03 pm EDT

MyLife unethical company sharing private info publicly. will only delete if you pay!

This company is committing extortion. Stealing any information from other online sources, which are meant to be private to sell to stalkers. They also make their money by making you pay monthly to keep your own information hidden. If you don't pay they will expose it! How is this legal or ethical? I want my information removed immediately! We moved out of state to get away from a stalker but somehow this company got the info and I can't remove it unless I pay..., what? Class action lawsuit attorneys... Please get in touch. I'm sure you can find all if my info on MyLife!

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3:40 pm EDT

MyLife fraud

Why are the guys at www.myLife.com not in prison yet for scamming people's identity?
I will contribute fund to any person (S) who can join to make sure that criminal jeffery ceo of mylife.com is arrested and charged for fraud, scam, deception and identity theft.

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1:04 pm EDT

MyLife lies

I was spammed by 6 emails from this company. When I went to do research on them to see if they were legitimate, their website said they were A+ rated by the Better Business Bureau. I checked bbb.org and they have NO rating at all for them. Lies, all Lies!

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mollysfinancialfitness
Newport Beach, US
Jul 09, 2015 7:13 am EDT

I lost a potential job and was locked out of my own bank account because they posted incorrect information on their site without my consent. I currently have a complaint open with the Better Business Bureau which MYLIFE responded to. I did not give MYLIFE.com any more information about me when I discovered what they were doing, instead I mailed them a CEASE AND DESIST letter about propagating false information. Their address comes up on the BBB site. It's in Los Angeles. They removed my profile, but when I google my name the link is still there on all search engines. They lied to the BBB in the complaint and said that they couldn't find my name...they did not tell the truth to the BBB which was that they DELETED my page. I don't know how to shut these people at MYLIFE.com down, but I did respond to the BBB with the links to the site they had up, which is still on all search engines. I'm really glad I didn't give them any more information and just went to the BBB...hopefully this will stop them from doing what they did to you and everyone else. I think they're on the ropes, and if someone would sue...you may get a class action lawsuit award...ANY ATTORNEY"S OUT THERE!

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Cecilia02
Savannah, US
May 17, 2015 12:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was on facebook looking for a reality, then I went to search on the web and saw that my number had a site called My life. Well my number is unlisted so when you type my number in the system it should not pull up. My life has violated my privacy and that is against the law. It was even pulling up my name, I use to work for the Federal Bureau of Prisoners so my number stays unlisted, with them doing this it has cause harm to my and my family. Something needs to be done with this right away. I tried calling them but all I gt is some answering machine.

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Cecilia02
Savannah, US
May 17, 2015 12:37 pm EDT
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They have stolen my information. how do I get our information removed from my life, I did not agree for them to have my information but its on their site and they are trying to charge me t take it off and I want it removed right now. If you have an answer please email me a response mscc65@yahoo.com

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F
12:58 pm EST

MyLife free trial

Suppose to be signed up for FREE & DAY TRIAL, you can cancel any time. Had it for about 4 hours tried to cancel, had to call to cancel . They tried to say I signed up for 24 months at 94 dollars. Who would do that. insisted on full refund tried to tell me the best they could do was partial refund. When I explained I was calling the Attorney Generals Office they could suddenly give me a full refund. Will check in 3 days to be sure they did.

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2:29 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MyLife extortion tactics

These extortionists threaten me several times a day via email. They write to say that unless I agree to pay for a membership with them, they are going to be releasing my private information to the public. I have repeatedly contacted them through their "unsubscribe" button which does absolutely nothing. Today I called them and threatened a lawsuit and a restraining order if they do not cease and desist all further contact with me. My next call is to the California Attorney General's office to file a formal complaint. I fully intend to sue mylife.com if they ever contact me again.

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talkback1
Toronto, CA
Feb 14, 2015 2:09 pm EST

Good idea. It's extortion, harassment, and maybe even stalking. All these things are illegal. I'm going to take action here in Canada, where I am subject to the same tactics. Plus, they are upping the ante, saying that an insurance company, with whom I have no dealings, has been breached and my info exposed.

So that begs a few questions right there. The first is whether or not an insurance policy has been opened up under my name. The second, barring the first possibility, is that they are now just making stuff up, doing whatever is possible to frighten me.

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7:42 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MyLife unable to subscribe

I was recently charged for my subscription to Reunion.com. When I went online to cancel the subscription, I found that Reunion.com and MyLife.com had merged. I was not able to find a means to unsubscribe on the MyLife.com site so I called the Customer Service number provided. After repeating my email address 4 times to the Customer Service Rep (CSR), I was informed that the only way to unsubscribe was to provide credit card information over the phone. When I asked why I could not unsubscribe on my own computer, in my own account, I was not given a reason. I then asked to speak with a supervisor. The CSR challenged me and asked why would I want to do that. When I tried to explain the CSR that I simply wanted to talk with a supervisor the CSR faked the line going fuzzy (classic), then put me on hold to find a supervisor. When the CSR returned, a supervisor was not available (Really?!). Just a hint, Justin, real Customer Service Representatives do not eat chips in the ear of a customer. They do not pretend a line is going fuzzy. By the way, I did get your other name when you first answered. I will speak with a supervisor. MyLife.com ... Shame on you!

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LuAnn Shaver
Phoenix, US
Jul 03, 2015 4:27 pm EDT

I have been trying to delete my account with My Life (Reunion) since 2009! Not only did they hit my bank account without telling my subscription was up for renewal (before it was actually due) and since I used Pay Pal, they too hit my account, which in turn over-drafted my account! I immediately went in to delete the account and it will not let you. To this date I keep getting Emails from them, at least 1 daily, that my information is in vulnerable and subject to hackers, or someone is looking for me. (All the names who are supposedly looking for me I don't have a clue who they are!) Thank god the phone number they have on my account is incorrect, however my address is not! I have sent them numerous requests via Email to delete me and they refuse! I even called them last month and I got VERY nasty with the broken English gentleman on the other end. I had to keep repeating my name and Email address. Then he put me on HOLD, when he returned he even said I see you have sent several Emails requesting to be deleted. He then assured me that after a 30 day period, I would no longer receive any more Emails from them. Well it's past the 30 days and I am STILL receiving them.! I have even tried to send them to my phishing folder and they keep making their way into my Email account!

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5:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MyLife charging me to remove my information

I called this company to remove my online information and to remove all photos they obtained from other sources. When I tried to remove myself online, this company tried to force me to give them my credit card number and pay to remove my information. They then asked if I had a Facebook account and wanted me to "Like" them and they would then remove my profile for free. I was told I would need to pay upwards of $20.99 a month to control my "Free" profile if I did not want them to "Expose" my information. How can I force them to remove unauthorized information and images. Please help me.

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Adriana L
, US
Oct 28, 2015 10:58 pm EDT

A class action suit to put them out of business is apparently needed here.

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paranoidinhiding
Martinez, US
Jun 29, 2015 12:47 pm EDT

I've advised them in the past i have a protective order in place and need address suppressed. No answers to date. My information is still publicized. How can I force them to remove me even after sending proof of protective order and having filed an internet suppression with the Secretary of State of California?

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Confidential 123
, US
Jun 29, 2015 9:17 am EDT

[protected]
Press Billing. Insist on Speaking with a Supervisor/Manager.
Request that they REMOVE Your Name from the site.

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6:25 pm EDT
Resolved
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MyLife getting email that says i am a member and that my private info has been exposed

I have been getting emails that states that my private info has been exposed. I have never signed up to be a member of mylife.com. Very unhappy they have info on me. They also state that I have people looking for me and also that I need to complete my searches for certain people. I have never been to their site so how could I do searches if I didn't start one to begin with.

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disRN
Marion, US
Nov 19, 2012 12:41 pm EST
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I ordered a subscription from this company online, and canceled within the two week period. I have consistently been charged the $17.95 a month since December despite numerous calls to cancel the service. All they would refund was 6 months.

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LINDA PHIPPS
Saugus, US
Mar 17, 2011 1:02 pm EDT

I signed up for a free trial and they charged my credit card $119.40. in turn made my account over limit aand raised my arp
ref # mt110460104000010048613

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l lindsey
Peoria, US
Feb 10, 2011 1:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I checked my account and noticed that 119 dollars had been taken out for my life. I did not authorize it. I would like the money put back in today.

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hoteldi
, US
Feb 01, 2011 8:22 pm EST

Signed up for 3 months only. Company billed and additional 6 months $77.70 without authorazation. Rippoff company be careful.

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marilyn pearson
Lummi Island, US
Jan 19, 2011 6:51 pm EST

my life charged me for a whole year of there on line service reunion i wanted one month they have charged me $119.40 I want this money back on my credit card you were only sapposed to charge @12.00 i want to cancel the whole year it does not give me any thing I want my money refunded

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Ted Free
, US
Sep 28, 2011 9:14 pm EDT

I signed up for a free search and they provided small bits of information about the person I was looking for. When I signed up and paid for one month they charged my credit card $155.00 for 12 months. When I went to look for my friend, their file showed no listings. I called to inquire about the $155.00 charge and was told they bill for the whole year. They would not let me talk to a supervisor and gave me the run around.. Total SCAM. Stay away from this Company. RIP OFF ARTIST. I was on for less than 2 hours and they refused to refund my account.

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Paul Cunningham
Hamilton, GB
Jan 11, 2013 5:19 am EST

I had exactly the same problem. A supposed trial that has cost me £76 a month for several months now. It's disgraceful.

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7:54 am EDT
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MyLife unethical practices

I want to have my photo and incorrect information removed from mylife.com site. I don't know how they have the right to use your photo's (a very old and private photo) without permission. When I ask them to remove it they say you have to sign up and give my information to become a member in order to "manage my account" How do they have the right to force you to sign up for something that you want nothing to do with and shouldn't have to be bothered with. They collect any information they can find without confirming the validity of it. It's no wonder that people have their identity stolen so easily. They are a total scam of a site. If you look them up on wikipedia you will see how bad the complaints are and how my times they have been sued for bad business practices.

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MkStItCh
West Seneca, US
Aug 01, 2014 1:50 pm EDT

It would appear that they use PUBLIC web sites like Facebook to get the pictures.
I see that they used a photo that I used about 2 - 3 years ago.
Because you have an agreement with sites like Facebook to allow them to use this info when you sign up, they then share it with others.

I don't think they are braking any laws here.

MyLife Customer Reviews Overview

Mylife.com is an online platform that provides individuals with a wide range of tools to manage their online presence. The website offers services such as background checks, contact information search, reputation monitoring, and social media management, among others. Mylife.com reviews indicate that the website has a user-friendly interface that simplifies the search process. Many reviewers praise the website for offering comprehensive and accurate information that helps individuals protect their identity and stay informed of their social media presence.

Several positive reviews emphasize the convenience of using Mylife.com. Customers particularly appreciate that the website is easy to navigate, and that the search results are organized in a clear and concise manner. Other reviewers attest to the depth of information that the website provides, including details on criminal and court records, and even sexual offender data.

Many Mylife.com reviews also highlight the level of customer service that the website offers. The company's support team is praised for their promptness and willingness to help customers resolve any issues that they encounter. Several customers have expressed contentment with the support team's responsiveness and ability to assist with inquiries or concerns.

Overall, Mylife.com reviews suggest that the website is a valuable tool for individuals seeking to secure their online presence. By providing comprehensive information and offering a user-friendly interface, Mylife.com helps its customers stay informed, monitor their reputation and safeguard their personal information.

MyLife In-depth Review

Website Design and User Experience: The website design of MyLife is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with a search bar prominently displayed for quick access to search for people. The overall user experience is smooth and efficient, ensuring a hassle-free experience for users.

Range of Services and Features: MyLife offers a comprehensive range of services and features to cater to different needs. From basic background checks to detailed reputation reports, the platform provides a wealth of information about individuals. Additionally, it offers tools for managing and monitoring your own online presence, such as removing unwanted information and controlling your privacy settings.

Accuracy and Reliability of Information: MyLife strives to provide accurate and reliable information about individuals. The platform aggregates data from various sources, including public records, social media, and user-contributed information. While the accuracy of the information may vary, MyLife takes measures to verify and update the data regularly, ensuring a reasonably reliable source of information.

Pricing and Subscription Options: MyLife offers flexible pricing and subscription options to suit different budgets and needs. Users can choose between monthly or annual subscriptions, with the latter offering cost savings. The pricing is transparent, with no hidden fees or surprises. Additionally, MyLife provides a free basic membership with limited access to certain features, allowing users to get a taste of the platform before committing to a paid subscription.

Privacy and Security Measures: MyLife takes privacy and security seriously. The platform employs industry-standard encryption and security protocols to safeguard user data. It also allows users to control their privacy settings and choose what information is displayed publicly. MyLife is committed to protecting user privacy and ensures that personal information is handled in accordance with applicable laws and regulations.

Customer Support and Responsiveness: MyLife offers excellent customer support and is highly responsive to user inquiries and concerns. The support team is knowledgeable and helpful, providing prompt assistance whenever needed. Users can reach out to the support team via email or phone, and the platform also provides a comprehensive FAQ section and user guides for self-help.

Reputation and Trustworthiness: MyLife has built a solid reputation for being a trustworthy and reliable platform. It has been in the industry for many years and has garnered positive reviews from users. The platform is committed to transparency and ethical practices, ensuring that the information provided is accurate and up-to-date. MyLife's reputation speaks for itself, making it a trusted source for personal information.

User Reviews and Testimonials: MyLife features user reviews and testimonials, allowing users to share their experiences and insights. These reviews provide valuable feedback and help prospective users make informed decisions. The platform also encourages users to leave reviews, further enhancing its transparency and credibility.

Mobile App Functionality: MyLife offers a mobile app that extends the platform's functionality to mobile devices. The app is well-designed and user-friendly, providing a seamless experience on the go. Users can access their accounts, perform searches, and manage their online presence conveniently from their smartphones or tablets.

Additional Resources and Benefits: In addition to its core services, MyLife offers additional resources and benefits to enhance the user experience. These include educational articles, tips for online safety, and tools for managing online reputation. The platform goes beyond providing information and strives to empower users with knowledge and tools to navigate the digital world effectively.

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Contact MyLife customer service

Phone numbers

1888 704 1900 +1 (310) 571-3144 More phone numbers

Website

www.mylife.com

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