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3.1 495 Reviews

MyHeritage Complaints Summary

256 Resolved
235 Unresolved
Our verdict: While MyHeritage has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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MyHeritage reviews & complaints 495

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J
1:50 pm EST

MyHeritage product not arrived

I received no email but money has been taken out of my account for an acestory dna kit. I wanted to know where my product is, because I have no email confirmation from them or I have no reference or details. Cannot get hold of the company. This was supposed to be a Christmas present for my son as he is interested in his family heritage. Absolutely disapointed this company can actually still be on line after taking so many bad reviews. Not fair they can take money from so many people! Get them off line

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8:20 pm EST

MyHeritage dna cheek swab samples

MyHeritage send me the empty DNA kit with no further warning that in some countries it might be not possible to post such items. I payed for the kit, now I am not be able to post it back to the company, because all carries refused to take DNA samples according to the instructions from ministry of health.

It is so much irresponsible actions, they should have told us, not just take the money and hide. They don't even reply emails.

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Johnny MyHeritage Team
, IE
Nov 30, 2018 9:28 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear MyHeritage User,

I am sorry to read your low star review and to read about your experience in contacting our support center. Issues such as these are really important to us and I will do all I can to help with high priority.

In order to assist in the tracking of your kit, I will need to locate your account on our system. Please email me from your registered email address to john.vipsupport@myheritage.com so I can assist you promptly.

I eagerly await your response.

Kind regards,
John,
MyHeritage Team

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6:34 pm EST
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MyHeritage dna test purchased today (11/26/18)

I had purchased a DNA test from here today & when I checked my bank statement I was charged for 2 (two) DNA tests. I called & talked to a person named Ivan about it as to take off the 2nd one & once talking decided to cancell my original as well as the other one & to just refund me back my money. He asked me to send a copy of my 'pending' statement to have it cleared up & the billing department would get in contact with me once they recieve it. I did send the statement photo in & still haven't heard from them yet. I did contact my bank also..

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10:14 pm EST
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MyHeritage delay in receiving my dna kits

Dear Myheritage,

I made an order for a total of two DNA kits over two weeks ago and I remember reading that it should take about 1-2 weeks to arrive. It has not until now and I would like to know where have they reached ? I was notified the kits were shipped a while ago but nothing since then

get back to me asap

my mobile number : [protected]
ID number [protected]

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BogdanT
, RO
Dec 01, 2018 10:37 am EST
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Dear MyHeritage customer service,
I am from Romania and ordered 2 DNA kits for my wife and myself. After sending the kits to USA DNA lab, mine arrived and my wife's was not received. Writing to support@myheritage.com a Ticket was opened #[protected] and Brien instructed me to wait, and wait again up to the moment when Brien sent me an email were he acknoledeges that the DNA sample of my wife is lost and I will receive a new DNA kit for testing. This was in 10/10/2018. Since then I received no kit and no answer on my emails were I was asking for clarifications.
Can you look into this issue and send me confirmation on the status?
Cordially,
Bogdan

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Elena MyHeritage Team
, IE
Nov 21, 2018 10:45 am EST
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Dear Hasan,

I’m sorry to read about your experience with your DNA kits delivery. Sometimes there can be postal challenges that are out of our hands.

After checking your account I can gladly see that the two DNA kits you ordered have been delivered today. When buying DNA kits, you can always track your order following these steps: https://bit.ly/2kf9d8d

If you need further assistance, please do not hesitate to contact me via elena.vipsupport@myheritage.com and I’ll be happy to personally assist you.

Kind regards,
Elena, MyHeritage Team

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10:22 am EST
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MyHeritage my abo - ich bin sauer!!! habe meine email adresse geändert und komme nirgends hinein

Ich bin seit 11.06, 18 Mitglied (Dienstleistung [protected] um 107, 88 Euro), habe meine Email geändert und es gelingt mir trotz stundenlanger Versuche nicht, diese zu synchronisieren, auch nicht mehr, meine Kontonummer zu finden. Die Helphotline ist nur für Mitglieder da...Ich werde unter diesen Umständen mein Abo kündigen - es ist doch nicht nachvollziehbar, dass man schöne Bilder von zig Mitarbeitern findet und an keinen einzigen herankommt

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11:26 am EST
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MyHeritage charged $119.40

I made an account in October or so when I wanted to do a little research in my family and only used it for a day or so. I had full intentions of deleting my account but I have been very busy these past few weeks and could not check my email. So you'd see how it would come as a shock to check my bank and see that I had been charged for $119.40. THIS IS OUTRAGEOUS! I need to know what I can do to get this money back as I need it for other expenses. I would be very grateful for a response or some sort of help

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Update by Erudaski
Nov 17, 2018 11:38 am EST

I haven’t used this account since the i made it and i did not receive ANYTHING that told me they were going to charge me

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Johnny MyHeritage Team
, IE
Nov 17, 2018 1:12 pm EST
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Dear MyHeritage member,

I regret to find that you were charged for an annual membership without knowing of the annual membership charge and I will do all I can to help.

Firstly, I must clarify that MyHeritage informs all of the annual charge and its price on the automatic e-mail that is sent out after you enroll in the membership and after every renewal. Also, one may view the status or cancel an annual subscription at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge.

Your MyHeritage member experience is very important to us and we really do value the satisfaction of all of our members. I would be happy to assist you personally with canceling your membership and issuing you a full refund. In order to do so, I’m going to need to locate your account.

Please send me a message from your registered e-mail address at john.vipsupport@myheritage.com so I may assist you with this as soon as possible.

Kind Regards,
John,
MyHeritage Team

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2:53 pm EST
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MyHeritage incorrect dna results

My ID is [protected].
On my father's side of the family there is a lot of Blackfoot Indian. More specifically, his mother (my grandmother) was 100% Blackfoot Indian. Yet my DNA results show 0% American Indian. Please have someone take another look at my test and verify the results. I am not expecting a big number but surely it has to be more than 0%. Thank you.

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Update by wpiatt
Nov 19, 2018 3:46 pm EST

Since you state that you are more than happy to personally assist me, then why not verify the test and its results? As with anything, there can be a mistake and logically there is reason to doubt this one. No doubt MyHeritage as a company does not want to cast doubt nor does it want to spend its own money. So no wonder the answer to everyone that has this issue is to turn it towards the person and not the company. Before I "EVER" spend another penny with MyHeritage, I will absolutely try another company that has nothing to do with this one. Sadly, I fully expected this answer after reading so many other like complaints. Has this company ever admitted fault even once? I would expect the answer I got as a disclaimer towards whatever the results coming from verifying the test and its results might be. Not the answer for dismissal of my complaint.

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Elena MyHeritage Team
, IE
Nov 14, 2018 5:33 pm EST
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Dear MyHeritage user,

I'm sorry to read your low star review. It is important to note that even though you have Native American ancestry, this does not necessarily mean that this genetic heritage is included in your DNA and might therefore not appear in your Ethnicity Estimate.

Each person receives about 50% of his DNA from his/her mother, and 50% from his/her father. The percentages of DNA a person receives from their ancestors at the level of grandparents and further back (great grandparents etc.) are however not necessarily divided evenly in each generation. This means that you may not have inherited Native American DNA per se and it is possible that you have inherited such a small amount of Native American DNA, that it may not be traced in a DNA test.

In addition, though you might have Native American DNA, it may belong to a tribe that is not part of the sampling used to build our Ethnicity Estimate. There are more than 500 recognized tribes, and they are ethnically, culturally and linguistically diverse. However, the majority of these tribes have not contributed their DNA for research purposes which would allow science to establish better ethnicity models. Therefore, the fact that we did not find Native American DNA in your Ethnicity Estimate does not mean that you are not Native American.

Since your Native American ethnicity does not appear in the Ethnicity Estimate we provide, it is an option to test a grandparent or a parent. The further back the generations go, the more likely it is that Native American ethnicity is shown in the Ethnicity Estimate as they are closer to the Native American ancestor.

If you have any questions please do not hesitate to contact me directly via elena.vipsupport@myheritage.com and I’ll be more than happy to personally assist you.

Kind regards,
Elena, MyHeritage Team

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7:18 am EDT
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MyHeritage dna results accuracy

I just received my results that say I'm 93% African and 6.9% European. These may be accurate but my African heritage seems a bit high for an African american that's not first generation nor are my parents nor are my greats nor my great greats and so on. Also it says I'm 4.5 North African but no explanation of this. Some have said that it could be Italian or apart of my Iberian ancestry? I'm not sure. I'm going to test with 23&Me because I'm not sure of these results. I'm proud to be African but the vagueness is disappointing and I'm kind of upset I spent money on this.

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9:51 pm EDT
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MyHeritage credit card

Could you please confirm that the following is being used by MyHeritage _
Bls*MyhFamilylink. If Yes Then read the following.

I stopped using MyHeritage years ago but the above link is taking money out of our visa account each year around April/May.
I believe you have linked up with Familylink.com which I may still be subscribed to.
If this is the case then please unsubscribe me as like MyHeritage, I no longer use it.
my orginal address was [protected]@slingshot.co.nz
address is 58 Forfar ST, Clyde Hill (or Maryhill ). Dunedin, NZ 9011

The visa account is S R Bassford . last No is 5596

As it so long ago, I can not remember my Account number for either Links, but no longer require either MyHeritage or Familylink.
Please let me know when things have been unsubscribe.
Thank you
S R Bassford

email- [protected]@gmail.com

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4:27 pm EDT
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MyHeritage renewal of membership.

On 29th August I was charged £120 to renew my membership despite emailing you 3 times to say that I did not want this renewing? I have emailed you a further couple of times asking for a refund but have had no response from you?
I was emailed on 31st July to say that my membership was being renewed and I emailed you the same day advising that I did not wish to renew. You had one months notice to cancel my membership yet still took £120 out of my account on 31st August.

Please refund my monies to me. You took monies from my account without my permission, and after I had specifically told you not to. I have not used your services and do not intend to in the future.

If these monies are not refunded to me I shall have no option but to take this matter further, and will require details of your Governing body in order to take further action. Please respond by return.

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9:59 am EDT
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MyHeritage charge for subscription and I can't eliminate the account

I subscribed to the services of My Heritage with a paid account and used a trial for one day but the mail i used was misspelled and i can't remember the password. So i couldn't correct the mail or change the password to cancel the service or eliminate my account. Besides you can't find where in the page cancel this service purchase until is too late and is charged.

Please can you refund my subscription i didn't agree to this.

This service should have a verification email before giving you the access to the page.

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Elena MyHeritage Team
, IE
Oct 13, 2018 12:18 pm EDT
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Dear MyHeritage user,

I’m sorry to hear about your experience and I’d like to assist you with this matter.

MyHeritage is a refund friendly company and I’d like to make it right for you. Please email me the misspelled registered email address, so I can locate your account, or a proof of the bank transaction via elena.vipsupport@myheritage.com I will be happy to personally take care of it.

Kind regards,
Elena, MyHeritage Team

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1:38 pm EDT
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MyHeritage probable relationship estimates are still faulty

Account ID: [protected]
This has been going on for over two years with some improvement but still in error.
My full sibling sister, our mother and I have all submitted DNA to this site. They correctly matched both of us to our mother.
Initially they called my probable relationship with my sister "grandparent/grandchild". I called to complain that they didn't even take birth year into account or they would have seen that was impossible. I got nowhere with anyone in fixing it.
Several months later they changed it to "uncle/niece". This was also impossible because they had already matched both of us to our mother.
Finally recently they corrected it again and it now says "sister or niece". Again niece is impossible because we are matched to the same mother.
it is apparent this is happening because their algorithm seems to be based only on % shared DNA and they list this as 30+%, low for siblings but within the range. that's why they added niece because that relationship averages 25%. But again it should have been eliminated because of the mutual mother match. Even this low shared DNA % is suspect. In 23andme and one other company it is about 43%. I realize depending on test used it can vary but this amount of difference is suspect. It's also the reason they keep getting the relationship wrong. when are they going to use a more accurate algorithm?

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Update by fredlorey
Oct 17, 2018 9:35 pm EDT

Thanks Shane. I appreciate your response. I understand how you use these parameters to estimate probable relationships. I am a geneticist myself. I guess what I'm trying to say is by using these alone, and not looking at demographic factors such as year of birth etc, or other close matches in your database of those individuals, it makes your algorithm incomplete when it could easily be refined and have avoided these obvious errors. For example in the first match the probable relationship was called grandparent/grandchild. I understand how that could be a first level possibility based on your parameters, but all MH would have had to have done is look at our ages and see we are seven years apart so that relationship is impossible. Then it was changed to uncle/niece. This too was impossible because MH had already matched my sister and I to our mother. Finally on the third attempt, it now says sister, but it also still says niece, still impossible. I would also say I've had this particular sisters and my DNA done at two other companies and they had no trouble matching us as brother/sister without all these extraneous and impossible relationships. It makes me distrust any results from MH. I just wanted to explain further. You do not need to respond unless I am missing something. Thank you.

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10:33 am EDT

MyHeritage unauthorized charge on our account after cancelation

A represenative called to ask if we wanted extended or improved services. We said no and wanted to cancel our subscription. Their response? They charged us $250 anyway to our account. We went negative on our account with overdrafts. I am outraged. When we called them, we were told they do not have personnel to field questions and that we should leave a message and they will call us back. I seriously doubt they will. I am outraged. This is a scam and needs to be reported to everyone. Do not use this scam company full of frauds.

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Real Donnie
, US
Jan 14, 2019 7:12 pm EST

Possibly a scammer ... they called me and left no message, never spoke. WEIRD!

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Real Donnie
, US
Jan 14, 2019 7:11 pm EST

Possibly a scammer ... they called me and left no message, never spoke. WEIRD! I never signed up for anything ... never purchased a DNA kit ... WTH are they calling me for? SCAMMERS?

Hugo MyHeritage Team
Hugo MyHeritage Team
, IE
Sep 12, 2018 12:24 pm EDT

Dear MyHeritage Member,

I am very sorry to learn about your experience. We are a refund friendly company, and we always honor our user's request in this matter.

We value the satisfaction of all of our members. This is why our terms and conditions read that If you are not satisfied with your purchased plan, you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.

I would be happy to assist you personally to resolve this issue for you. Please send me a message from your registered e-mail address to hugo.vipsupport@myheritage.com at any time.

Kind regards,
Hugo, MyHeritage Team

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9:25 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

MyHeritage - sum of money taken from my bank account

Name: Peter Miles Address: Flat 57, Kennedy Court, Green Street, Stourbridge, West Midlands DY8 1UB United Kingdom A payment of £152.64 has been taken from my bank account without my prior knowledge and authorisation from me. Details: Description INT'l 0063279726BLS*MY HERITAGE_LTD 77432315VIS I have never entered into an automatic payment scheme with...

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7:33 am EDT
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MyHeritage charge my account with my authorization

My acc. # [protected]. I have premium plus. Why do I have to pay for records and smart matches. Someone from my heritage tried to charge my account with out my permission. Had you charged my acc. I would of had the attorney general in on this for grand thief. Why I have to pay for record and smart matches? Never had to before. With this kind of service. May be it's time to cancel service?

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12:22 pm EDT
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MyHeritage subscription cancellation

In August 2017 I had an unsolicited phone call offering me a year's subscription at a reduced rate. As I was recovering from surgery at the time I thought it would be useful to have access to the site to research my family tree.

At no time was I told it would renew automatically. I only found out when I trawled through the lengthy terms and conditions.I decided to cancel the automatic renewal online as directed but the screen turned grey each time I attempted the cancellation.
I decided to ring the phone number given on 'contact us' only to be told that 'This number is out of service'.

On checking our credit card bill my husband found that a renewal payment had gone out.
At no time was I sent information saying the money would be taken nor have I had information to say my subscription has been renewed.

How can I et my money refunded and stop this happening again?

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Update by Rosie Hunter
Sep 07, 2018 2:14 pm EDT

Situation has now been satisfactorily resolved.
Thank you for your concern

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11:46 am EDT
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MyHeritage unauthorized credit card charges

I did not authorize any purchase from this company. I started to order a fermentation crock but backed out before confirming the order. Although this seems far-fetched from the purported business of this company, I did not order/back out order from any other website on August 27, 2018 when the charge appeared on my bank statement from Debit Purchase - Visa 08/26 card 7885
Bls*myheritagelt877-4323135 Ut. Calling this number results in a busy signal. Other reports suggest the number is not legitimate. I would like the money refunded to me.

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8:53 pm EDT
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MyHeritage unauthorized charge to my checking account (08/20/2018)

Within the past week, I have had an unauthorized charge to my checking account in the amount of $74.99. Not only did I not authorize this charge, I know nothing about this company other than that it is obviously a scam.

A "person" calling himself "Rafael" has replied to numerous complaints with a form letter saying MyHeritage always tells a customer about their charges, etc., but that they are want everyone to be happy they have been charged various amounts to their charge cards, debit cards, and so on. It is stated that he needs more information to settle the complaint. Well, they had enough information to make the charge so I have no intent to give them more personal information.

I have never used this company, had never heard of it, and certainly did not authorize this charge to my checking account. It is quite obvious, also, that someone used my debit card information to make this charge. I expect a full refund of $74.99 immediately.

Betty C. Hazelton

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12:41 pm EDT

MyHeritage unauthorized card charge

I notice that this company BLS*MYHERITAGELTD took $119.40 out of my account ending 5749! on 07/11/2018 why? I didn't authorized this at all, please refund my money back, before I go to my bank and find out what I could. I remember looking in the web site for heritaged information . There is a phone number listed [protected] but it is not a valid number, thank you very much.
Sincerely: Richard Teruel
Phone #[protected]
email [protected]@aol.com

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Hugo MyHeritage Team
Hugo MyHeritage Team
, IE
Aug 22, 2018 10:42 am EDT

Dear Richard,

I am sorry to read you low star review.

I can see you received an email on the 16th of Jun 2018. The email you received is a brief update about your 14-day free trial for an annual data subscription has started. It also states in the email at the end of the trial period; you will be charged U$119.40 for one year of access.

MyHeritage informs all of the annual charge and its price on the automatic e-mail that is sent out after you sign up on our site in the membership and after every renewal. Also, one may view the status or cancel an annual subscription at any time when logging in to MyHeritage from the My Purchases page and incur no yearly charge.

We value the satisfaction of all of our members, and we are a refund friendly company. That said, I would like to confirm that a refund has been successfully issued for your MyHeritage Data Subscription, for the amount of U$ 119.40 (plus VAT).

Your subscription has been canceled.

It may take up to 7 business days to appear in your account.

Please send me a message from your registered e-mail address at hugo.vipsupport@myheritage.com if you have any further question.

Kind Regards
Hugo, MyHeritage Team

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7:27 am EDT
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MyHeritage subscription

Hi my name is Hannah May Beswick account [protected]. I never even used the site and got and invoice for over £50 plus vat that I didn't subscribe to. I haven't used their services and they haven't got anyone to talk to to get my money refunded. I'm a mum of three in the 6 weeks holidays and that's my money I live on I'm absolutely devastated it's left me without even £10 to live on I literally am sobbing as I write this. I haven't used their service at all. I have np information gained just a bill and the fact that I never even used the trial 😢.

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Update by Hannahmaybeswick
Aug 15, 2018 9:50 am EDT

Thank you for contacting us. My name is Christine, and I would be delighted to assist.

Since the payment was taken today, I cannot refund you until tomorrow. Please also be advised that after it has been refunded, there is a ten working day wait until it should be received by you. This is due to technical issues with banking providers and put in place to ensure that we can process the refund correctly.

I will leave your ticket open, and let you know as soon as I refund the amount tomorrow.

I hope that clarifies. Please let me know if you have any further questions.

Above is your reply.

Your having difficulties? Can you clarify for people wanting to subscribe. I don't use the subscription and cancelled but you charged me £60 more than I thought. You need to make people aware of difficulties before they trust you as a company with card details. Please Please STAY FAR AWAY from this company. They refund you after a ten days and it happens all the time from how they are. Don't take a chance.

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MyHeritage In-depth Review

Overview of MyHeritage: MyHeritage is a comprehensive genealogy platform that allows users to explore their family history and connect with relatives around the world. With its vast database and advanced research tools, it offers a seamless experience for both beginners and experienced genealogists.

User Interface and Navigation: MyHeritage boasts a user-friendly interface that is easy to navigate, making it simple for users to explore their family tree and access various features. The intuitive design ensures a smooth and enjoyable user experience, even for those who are new to genealogy.

Genealogy Research Tools: MyHeritage provides a wide range of powerful research tools to help users uncover their family history. From smart matches and record matches to instant discoveries, these tools make it effortless to expand your family tree and discover new ancestors.

Database and Record Collections: MyHeritage boasts an extensive database with billions of historical records, making it a treasure trove for genealogical research. The platform continuously adds new records, ensuring that users have access to the most up-to-date and relevant information.

DNA Testing Services: MyHeritage offers DNA testing services that provide users with valuable insights into their ethnic origins and potential relatives. The accuracy of the results, combined with the platform's vast user base, makes it an excellent tool for connecting with long-lost family members.

Customer Support and Resources: MyHeritage excels in providing top-notch customer support and resources. Their knowledgeable support team is readily available to assist users with any queries or issues they may encounter. Additionally, the platform offers a comprehensive knowledge base and community forums to help users make the most of their genealogy journey.

Pricing and Subscription Options: MyHeritage offers flexible pricing and subscription options to cater to the diverse needs of its users. Whether you're looking for a short-term subscription or a long-term commitment, there is a plan that suits your requirements and budget.

Privacy and Security Measures: MyHeritage takes privacy and security seriously, implementing robust measures to protect user data. With strict privacy policies and secure data encryption, users can trust that their personal information and family history are safe and secure.

Mobile App Experience: MyHeritage's mobile app provides a seamless experience, allowing users to access their family tree and research tools on the go. The app is well-designed and user-friendly, making it convenient for users to continue their genealogy journey anytime, anywhere.

Overall User Satisfaction and Reviews: MyHeritage has garnered widespread praise from users worldwide. With its comprehensive features, extensive database, and excellent customer support, it has become a go-to platform for genealogy enthusiasts. Users appreciate the platform's user-friendly interface, powerful research tools, and accurate DNA testing services, making it a highly recommended choice for anyone interested in exploring their family history.

How to file a complaint about MyHeritage?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MyHeritage. Make it specific and clear, such as "Incorrect Billing by MyHeritage" or "MyHeritage DNA Results Delay".

4. Detailing the experience: Provide a detailed account of your experience with MyHeritage. Include key areas such as:

  • Account Access Issues: Describe any problems you faced while trying to access or manage your MyHeritage account.
  • Subscription and Billing: Mention any discrepancies in billing, unexpected charges, or issues with subscription plans.
  • Customer Service: Discuss your interactions with customer service, including response times and the quality of support received.
  • Product Quality: If your complaint is about the DNA testing service, the accuracy of results, or family tree features, detail your concerns here.
  • Technical Problems: Note any technical issues with the website or mobile app that affected your user experience.
  • Privacy Concerns: If you have any worries about how your personal data is handled, mention them.
Include information about any transactions you had with the company, steps you've taken to resolve the issue, the company's response, and the personal impact the issue has had on you.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, billing statements, or screenshots. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with MyHeritage. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the professionalism of your submission.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with MyHeritage.

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Is ComplaintsBoard.com associated with MyHeritage?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MyHeritage Customer Service. Initial MyHeritage complaints should be directed to their team directly. You can find contact details for MyHeritage above.

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Use this comments board to leave complaints and reviews about MyHeritage. Discuss the issues you have had with MyHeritage and work with their customer service team to find a resolution.