SUBMIT A COMPLAINT

MyHeritage / dna test kit

Cyprus Review updated:

Hi, I have purchased about 6 kits up till now but I had to pay import taxes for only the last three shipments. The packages seem to have been shipped from Germany while the issued invoice has an address in Israel. If from Germany, since Cyprus is an EU country then surely there must not be any import duties. If from Israel, then why do the packages indicate that the shipment originated from Germany? Also I could not contact you by any phone number listed on the help link of your site, why is that?

Thanks

George Poullados

Ge
Dec 19, 2018
Sort by: UpDate | Rating

Comments

  • El
      Dec 20, 2018

    Dear George,

    I'm sorry to hear about your experience and I'd like to further follow-up on it.

    I've located your MyHeritage account and escalated your inquiry to our Billing team. They will contact you directly via your registered email address to personally assist you.

    In the meantime, if you have any questions, please feel free to contact me via elena.[protected]@myheritage.com and I will be happy to help you.

    Kind regards,
    Elena, MyHeritage Team

    0 Votes

Post your comment