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I agree for the charge should be $1.97, day 12/08/09
But I saw the charge was extra $19.97 total of $21.94 day of 12/10/09.
I call them to cancel the service because of fraud.
They agree for refund but up to date no refund unfortunatly the bank did nothing to stop the scam.
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12/10/2009 MYEZBOOKS, LLC - 92571 $1.97
Transaction Date: 12/08/2009
Card Type: Visa
Transaction Type: Purchase
Merchant Description: MYEZBOOKS, LLC - 92571
Merchant Information: [protected] FL
Dispute this transaction
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12/10/2009 MYEZBOOKS, LLC - 92571 $19.95
Transaction Date: 12/08/2009
Card Type: Visa
Transaction Type: Purchase
Merchant Description: MYEZBOOKS, LLC - 92571
Merchant Information: [protected] FL
Dispute this transaction
The complaint has been investigated and resolved to the customer’s satisfaction.
I was also charged a whopping fee of $77.83! I called and immediately cancelled the service on 12/14. They told me it would take 7-10 days to get the refund. To date 1/26/10 I have not received it. I have e-mailed them as well to get the refund.
I am going to the bank to let them know it is an unauthorized charge. See if they can make any progress. You were supposed to get 10 day trial period yet they charge you immediately. This is just not right and I want my money back!
"the bank did nothing to stop the scam"
in order to ensure dispute rights to you bank, there must be paper trail of of actions with the merchant... make sure you have everything in writing and handy
the request of cancelation itself MUST INCLUDE:
- NAME (As shown on CC)
- CC# (yes, it is safe... as long as you dont provide them with expiry date and CVV).
- Request to Cancel
hope this helps!