I signed up and canceled same day but my account was charged exactly 7days after and when i called to speak with customer care i was told i didn't cancel even when i had cancellation number and the number of a customer representative and exact call times! She asked if i got a cancellation email and i said no, cos i didn't get it and the customer rep i spoke with never mentioned me getting any, i asked her for name, confirmation number etc and though everything would be settled.
She said maybe i didnt untick the box about another credit check company to decline their services and i said i saw none so un-ticked none. I signed up and canceled all in 15mins of activating it cos i discovered it wasnt the one i wanted to sign up with. so maybe i canceled for my privacyidentitymatters., so i said hell no... cos i signed up with my credit health.com, and the number i called to cancel with was my credit healths.com not privacyidentitymatters plus the customer rep i spoke with confirmed it was for mycredithealth.com and that i recorded the call on instinct that night just in case something like that happened. Also the charge on my debit carried the same phone number as that which i called to cancel so that excuse of it being something else wont fly with me.
So after the call the agent canceled, sent me the cancellation email and sent a refund request, 3days later i go a mail saying my refund request was denied. Because i didn't cancel during free trial period, again i called an agent, and nicely asked her what else to do as i needed both a fax and mailing address as i was going to write and be sure i got my $29.95 back. She gave me the mailing address.
Then on same day i got a mail from privacy identity matters saying thanks for canceling subscription and to come back and do business with them and that i wont be charged since i canceled during free trial period.
I was pissed off, who and whats privacyidentitymatters? I didnt know them, never signed up with them and they had same cancellation numbers i got from mycredithealth.com when i signed up, i said no no this wont fly, made a copy of the mail and wrote a letter well detailed in word document, i do not know what privacyidentitymatters is or their affliliation with mycredithealth.com, neither am i interested.
I do not even have their call center number, the number i called was the exact one stated on the websites plus i let them know i have a record on my phone with specific date and time of call, the conversation, the customer service agent name and my cancellation number, i also let them know that as i am writing them i am also writing a letter out to the BBB and other complaint boards to alert the general public of the pending scams as 29.95 might not be much but still something especially in this economic situation.
I told them i will not pay for the incompetence of their customer agent and will not honor privacy matters as i have nothing to do with them and signed up with mycredithealth.com. Sent the mail through regular post and 4days later i get an email saying that my request for refund has been granted!
And 2days later the refund showed in my checking account.
So case was closed.
So il advice you to write and be detailed if you know you canceled during free trial period.
I feel like i owe it to rip off to write this review because subsequent reviews here saved me from falling for one careful trap that had caught a lot of people. Thanks [redacted]s!