MyCellBay.com (Sciphone I68) / Unauthorized Charges, Defective/Counterfeit Merchandise, Bad Customer Service, Underhanded Business practices
I must say first and foremost, if you are considering doing business with this company, DON'T. There are other FAR more honest, reputable dealers online than them.
In May 2009, I wanted to purchase two of their Sciphones offline, and everything went okay...until I recieved the phones. One of the phones actually had dust particles BEHIND the screen, within the device. Neither phone worked with my AT&T SIN card, despite being advertised that they would. I tested the card in two other phones, and even went as far to go to AT&T to test the SIM and the "Sciphones", the SIMs worked, the phones didn't. Not with any other SIM card, either.
The software on the phone was bad. Most apps didn't work, the menu translation was terrible, despite having and being switched to the English option, the phones still had quite a few menus in Chinese.
After doing some research I discovered that the phones I ordered were NOT authentic, despite them being advertised as such. They did not have the proper branding or anything like a real sciphone should.
Needless to say, I was not pleased, so I set out to return the phones...and that's when my troubles with this company got worse. They actually have an office that's not far from where I live, I called them, but I was instructed to call the branch in China. Once I called, they told me it would take "weeks and possibly months" for the phones to get over there, and for a tech to inspect the phones to see if they work.
So I had to wait months for a "tech" to tell me what I already knew? How would I know my phones were really being tested? I raised this issue, and they told me they would even provide video of my phones being inspected.
I was also informed that the phones would be subject to a 30 percent restocking fee if they worked and I still wanted a refund. Just to make sure, I took a blacklight reactive marker and made two tiny marks on the back of the phones, more on that later. I pay shipping AGAIN to get them overseas, and wait for a few weeks. It would be another month before I would hear from them.
They tell me that the phones are authentic, and that mine work. I ask for the video of the inspection, and then I tell them my phones have the blacklight marks on them. They sent pictures, but no video, and nothing showing the marks noted before, under a blacklight.
I questioned them about this, and they told me, "A blacklight would cost extra money", and that if I wanted them to do the blacklight test, I would have to pay for them to buy a blacklight. Yes. They said that.
After that exchange I had it with them, and demanded my money back, or at least authentic Sciphones. One associate, "Joey" I talked to continued to claim they were. However, when I spoke to another associate, "Ken", there was another story altogther.
He said that the phones weren't actually I68 Sciphones, they were "Sciphone-STYLE". If I wanted authentic, I" should've ordered the Sciphone I68 Sku 10" Mind you, NOWHERE on the product description at that time did it note it was a lookalike. It said Sciphone, plain and simple. I was sure I was getting the real thing, because it was advertised as such.
It is July now, and the situation is not resolved. Paypal (how they recieve payment) can't /won't do anything, Chase won't do anything past 60 days (despite the fact they told me to try to resolve it myself, and it's taken THIS LONG)...and MyCellBay is holding my money hostage for the most part.
I asked them to send two authentic I68 Sciphones, and now they tell me I have to pay the difference for the authentic Sciphones, get charged a 30 percent restocking fee on EACH defective phones, AND cover shipping.
The issue is still not resolved, and now I'm taking this to a higher level, and I want to get the word out on this dishonest company. Economic times are hard enough, we shouldn't have to contend with crooks scamming us to bleed away what little money we have.
DO NOT BUY FROM MYCELLBAY.COM!