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MyApplianceService
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1.8 5 Reviews

MyApplianceService Complaints Summary

1 Resolved
4 Unresolved
Our verdict: When using services from MyApplianceService with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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ComplaintsBoard
R
10:31 am EDT

MyApplianceService repair wolf range

The Oven didn't work. Internet troubleshooting said it was the igniter. Told the repair man when he arrived initially. He did a test and said it was a thermostat and the part was backordered. I found the part online, ordered it and called them back to put it in. Finally after 2 broken appointments the repair man showed up. The repair man had no idea what he was doing. Was on the phone for 2 hours with a tech from his shop. Finally he determined it was the igniter which I said said originally. Took him 20 minutes to replace the igniter but was arguing with me that he should charge for the 2 hours that he worked on it. I told him if he knew what he was doing in the first place it wouldn't take two hours. It was a simple replace. I paid the bill but will call your company to get a refund. Now I have to return the thermostat with a 20% return fee because of this idiot. On top of that your company would call him to ask where he was. He said he would finish in 20 minutes. There was no way he would finish in 20 minutes. He had the whole stove apart. Than a customer would call him and he said he would finish in an hour. An hour later they would call back and he said he was leaving. He hadn't even replaced the igniter yet. This guy should be fired.

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ComplaintsBoard
S
1:04 pm EDT

MyApplianceService Appliance repair

On August 9 2016 I was referred to this company by La Cornue - the maker of my 20+ year old french stove. Granted, this is a high-end stove, but they charged me over $670 to replace what they had diagnosed to be the issue: a gas regulator. Gas was not coming through any of the stoves or oven. Part value they gave was $178. I had been traveling so they were paid for the job when they did it, saying all went well. When I tested my stove (almost 2 months later as the kitchen was being renovated and I was traveling), turns out they had broken a switch and the gas was still not working in the oven or the stove-top grill - just 3 of the burners.
I just called and they told me "it's not their problem" and were going to send a technician for an additional service call for another $65.
These guys are thieves, dishonest and do not stand behind their work. BEWARE!

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1:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyApplianceService Unethical behavior with service call

On 8/16/16 a technician who refused to provide his name came to ### my ge profile refrigerator. He diagnosed my problem and charged $55 for diagnosis. He told me part # for replacement part needed., i purchased and replaced part per his diagnosis. And fridge still did not work. I called company [protected] and asked for tech to come back out to verify his diagnosis was correct or refund the $55. Fred is who i spoke to and he refused any assistance and hung up on me when i asked for a supervisor. I called back and spoke to carrie who said they cant verify their diagnosis unless i pay for repair of $ 504 ( part was $130)

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Is MyApplianceService legit?

Our verdict: Complaints Board's review suggests MyApplianceService is mostly legit with an 71% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 20% caution is advised. Before engaging with MyApplianceService, reviewing user feedback and how MyApplianceService addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with MyApplianceService. Trust, but verify.

MyApplianceService earns 71% level of Trustworthiness

High Trust Suggestion: MyApplianceService evaluated with 71% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for MyApplianceService. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Myapplianceservice.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Myapplianceservice.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for MyApplianceService have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • MyApplianceService protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to MyApplianceService has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to MyApplianceService. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
J
3:43 pm EST

MyApplianceService Don't use this company

We had two appliances that broke at the same time, a dishwasher and a microwave. They came over to assess these and order the appropriate parts. Once the parts arrived, they came back to do the repairs, but were only able to repair one of the appliances, stating they ordered the wrong part for the other appliance. One week went by and they returned to fix the second appliance. They failed to reassemble the microwave back together completely, and then when they asked for payment they tried to raise the price from what was originally quoted.

After one week of the repair of the microwave, it again malfunctioned. I contacted Allen & Sons to come back. I scheduled an appointment and they called to confirm the appt two times the day prior. I called back to reconfirm. My husband waited at home all day and they never showed up. Turns out they left me a message on my cell phone at and b/c I didn't return their call to again reconfirm their appointment they just didn't show up. I called back to spoke with the manger to request a refund. I spoke with a secretary who confirmed a refund would be issued to me within 2 weeks. They I requested a call from a manager directly to confirm this, and when he called back he stated this was not true and that they can not refund my money. He then proceeded to become very confrontational over the phone, still refusing to request a refund. So after 4 visits, we are out $135 and our microwave still does not work.

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ComplaintsBoard
V
4:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MyApplianceService Scam artists

So my gas dryer had no heat on 6/5/2008 and I called Allen & Sons Appliance Repair in Canoga Park, California and was told they could come look at it for free and if I didn't want them to fix it, the charge would only be $29.99. Here is the catch, if you decide not to have them fix it, they will not tell you what is wrong with your appliance. So needing my dryer repaired in a hurry I had them fix it. Get this, I was charged, $192.89 ($52.11 parts and $140.78 labor & tax) for a fuse and thermostat that I later looked up on the internet using the part number on the old parts the repairman left behind and the total cost with shipping for both parts combined was $24.

The repairman was here for 15 minutes, so that works out to a labor rate of $771.56 an hour! and get this, included in the $192.89 was a $6 surcharge I didn't catch when I paid the bill. Do not trust these guys, they will put you in a position to choose between being charged $30 for them just walking in your door ($45 for certain appliances like A/c and Refrigerator) and then force an outrageous fee on you if you have them fix your appliance. I understand you are paying for their labor and knowledge but for parts that cost $24 and a repair that took less than 15 minutes from their arrival to departure, take your business elsewhere. You have been warned! Call someone else, I got burned, don't make the mistake I did.

Allen & sons appliance repair are unreasonable scallywags.

Read full review of MyApplianceService and 4 comments
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BigElehant
, US
Jun 05, 2015 12:49 pm EDT

I am having same issue as well. The dishwasher won't drain the water. They stated that it the problem was with garbage disposal. Since I was not home at that time, I had them fix it. It turns out to be $139 which only took 5 minutes for him to fix the problem. The attitude of the service was rude that he didn't want to test to make sure that it works. Think about it if I go and buy a new garbage disposal and pay someone $70 to install it, I would be paying the same thing with new garbage disposal. Of course, if I don't have them fix it they will charge $70 for the trip.

The issue isn't about the money. What really gets to me is the attitude of the technician. He is impatient and won't explain anything to you. All he wants is to get the money and get out. He was reluctant to even demo the system to make sure that the water drained from the dish washer. Overall, it is a complete bad experience for me.

Of course, I spoke to a manager Dennis later and he offered me a $20 discount if I call them next time.

Oh. well, I know next time of who not to call.

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SandyTom
Downey, US
May 25, 2012 1:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I called Allen and Sons Appliance Repair Company to fix the dryer because there was no heat. They charged me roughly $200 for everything. The repairman said $50 for the part and $149.99 for his labor. I said get outta here. The igniter can be found online, made by manufacturer for half that price and there is a 70 yr old granny that repaired it herself. Also there are tons of how-to videos that show how easily this is repaired and how to troubleshoot problems.
The comment above from Dmitriy Broytman was clearly written by a person affiliated with Allen and Sons Appliance Repair Company.
The risks he mentions are present in anything you want to fix, vacuum, car, heater. My point is nothing runs forever and if something fails, fix it by doing some research. He says in the long run you may spend more money but you can replace you igniter 8 times with the amount they charge for a 1 time replacement. Also, if you research other dryer components, they are all pretty cheap.

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erika sloane
,
Aug 28, 2008 9:47 pm EDT

Allen and Sons Appliance Repair Company is a complete ### company. One of their technicians came out to my house, diagnosed my broken washing machine as in need of a new transmission. I gave them a $100. deposit on a job they said would cost $550. We made an appt for the technician to return at 9am with a helper the following Thursday . At 9:30 on the agreed upon Thursday a dispatcher called to say that a different technician would be arriving later that day to remove the washer to take it back to the shop to do the repairs. They had no idea what was needed on the machine but said a new technician had been assigned to the job and there was no way to talk to the original guy because he no longer worked for the company. They refused to give me his full name or phone number and would not give me the license # of the company

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Dmitriy Broytman
,
Aug 18, 2008 11:32 am EDT

Just remember you get what you pay for. Paying $24 for the parts might save you some money today. When you realize that the parts you've bought from this random manufacturer have broken and caused another major part to malfunction, your not going to want to cheap out this time. Next time you'll be in a hurry as well and the part will not be in the technicians stock. You'll be sure to post that on this site when it happens I hope.

In the long run, someone who would do what you've suggested, will spend lots more money. And if you consider that no technician would install a part that you've bought from this manufacturer, who he has never heard of. you will have to throw away the part that you've purchased, unless of course your willing to install it yourself.

I'm sure this company is not overcharging you. You have to consider details that you haven't. Especially before you make complaints on websites.

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MyApplianceService contacts

Phone number

+1 (800) 828-0887

Website

www.myapplianceservice.com

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