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My Time RewardsMoney taken from my bank account without my consent

1
T Aug 06, 2015 Review updated:

Since 2014 May, My Time Rewards has benn deducting 10£ from my account without my knowing consent. I beleive that they are a third party to National Express and got hold of my account detals as a purchased a coach ticket to fly home from London when my father had a stroke. I don't know this company, never signed a direct debit or standing order with them and to my knowledge I do not have any contact with them. i was not aware of this happening to me uptil now as all the frim's emails are being held in my spam filter. Now I ahve contacted my bank's fraud team and asked to stop any payment in the future to this company. However, my bank said that they may not be able to stop this until My Time Rewards agrees to this. I am appaled by this happening. I would like to ask anyone whom is in the same position to advise me on how to get my money back from them? Thank you Niki
my email is: [protected]@hotmail.com

Responses

  • C
      Aug 07, 2015

    Hello:

    I just read your post and want to give you an official response on behalf of our company. Its important to me that your concerns are addressed and that your issue is resolved. If you have questions or feedback, please contact our customer service team at [protected] (this is a free phone). Alternatively, you can contact me directly at [protected]@mytimerewards.co.uk. If you contact me directly, please reference this post.

    Thanks,
    Mary
    Customer Service

    0 Votes

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