The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

My Shop Angel / Misleading Website

1 6 Executive Park Drive, Ste BClifton Park, NY, United States
Contact information:
Phone: 518-371-5774

Website allows customer to pay a higher price for "3-day rush" on a product. There is no way to track an order on-line after placing it, so upon ordering and approving design, I inquired as to status and was told they were behind so 3-day rush was actually more like 4 or 5 days, but if I wanted my product more quicky, I could add overnight shipping to my order (which totaled $175.00) for and addition $90!!! I refused this because I should not have to pay when they cannot deliver as promised. I was then told I could cancel my order, but that would be and additional 3% of my purchase price AND $25.00 for my "art design". TOTALLY UNACCEPTABLE! I informed the company of their terrible customer service, and that they should ship my order because I would rather it sit in storage (since I won't receive it until after our trade show appearance), than give them my hard earned money in return for nothing but bad customer service. I do not recommend anyone buy from this company. They care more about making money and ripping customers off than they do about earning and keeping long term, high volume custtomers!

Post your comment