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My Perfect Resume / continuing to charge after I cancelled subscription!

Ef Aug 23, 2015 Review updated:
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I used the site to build and create a resume. After I paid to use it I cancelled my subscription but still got charged. After calling the customer "help" center they were unable to offer any help, all they said was because they couldn't locate an account linked to my email they wouldn't be able to provide any assistance. Well, that makes sense because I cancelled the membership and no longer had one! I provided everything they asked, last four of CC, email linked to account and full name. They then tried to blame the continuing charges on my credit card company and not themselves. I have my account number that My Perfect Resume assigned to me and the email account and last four of my CC however no one at the organization can seem to fix the problem. What a complete scam, I am so frustrated, and it's not a little charge it's $35.80 a month!!!

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  • Li
      Aug 24, 2015

    Dear Eforeman,

    I’m very sorry that you have had this experience with our service. Please contact me directly with the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.[protected]@livecareer-support.com

    I look forward to hearing from you.

    Best Regards,

    Anna

    MyPerfectResume

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