8ball Jacket
I was so excited to see my order come in. It was the missing piece to my Halloween outfit. But I was quickly disappointed once I open the wrapper. It had green stains all over the back shoulder/neck area. Now I don't know if I want to wear it out. This has truly been an emotional roller-coaster
What can we do to resolve this? I need answers. 🤦🏾♂️
Replied
Kelly Kapowski Jumper
NEGATIVE
I was sent the wrong size from what I ordered. I was told that when they went to fill the order they didn't have what I ordered in stock and sent me the wrong size. Now to get a refund I have to send back the jumper at my own expense. Company has been rude and extremely unhelpful in trying to resolve my complaint when they were the ones at fault.
Desired outcome: Refund to my account straight away - this was not my mistake
Thanks - you do not answer all my questions in all my emails. I have never had an issue with refunding the item and I have never said that I would keep it. You have advised that you would refund in 3-5 days but I never received the refund. You admitted fault sending out the wrong size.
Can you please advise why the jumper was sent out in the first place? This whole situation could have been avoided if you were honest from the very beginning. Please see my attached emails
Thanks for the review, we appreciate your input.
As mentioned in the email, we are unable to let you keep the item for free, without returning the item, besides that, the system will not allow the refund to complete if the item is not scanned and marked as received by our warehouse.
Different from what we see in your review, we did not ask you to cover the shipping fees at your own expenses, we ask you to cover it and once you send us the copy of the receipt you paid for the shipping we will reimburse that money as well, we did not suggest or refer to you paying Return shipping fee on your own expenses.
We gladly attach a copy of the email we sent you in our previous response.
Again, unfortunately, the refund will be processed as soon as the item is returned.
We hope you understand we are following procedures as planned, we expect you to help us complete this process in order to fix this situation for you.
We can also make an exception and once you share the Receipt with the tracking number for the review, once the tracking number shows is back in transit we will be able to approve your refund, but not without the item showing back in-transit to our warehouse.
Replied
awful company
What a terrible customer service they have. I always order ahead of time, especially if a big holiday is coming. I ordered several shirts with a beautiful print for bridesmaids and they never arrived. Please, pay your attention, I have an idea that online shops like to use the slowest delivery, so I ordered 2 months before the event. So how this could happen? They refused to offer something instead (for example to resend same shirts with an express delivery). They refused to refund stating that the items were on their way. Great. Are they walking by feet? You gave them shoes and they decided to reach us this way?
Terrible terrible terrible.
The complaint has been investigated and resolved to the customer's satisfaction.
I’m sorry for the inconvenience you experienced with your order, we guarantee the delivery of our products however the time depends on the delivery address and the shipping method selected, we can gladly review your case if you send us an email with your order number. It seems your order was shipped by us right away and might be held up in customs by your country. We will work and make this better for you. Please reach out to us directly to get you taken care of.
Is MyPartyShirt.com legit?
MyPartyShirt.com earns 93% level of Trustworthiness
Perfect Trust Endorsement: MyPartyShirt.com achives 93% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for MyPartyShirt.com. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of MyPartyShirt.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Mypartyshirt.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for MyPartyShirt.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Mypartyshirt.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with MyPartyShirt.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
- Mypartyshirt.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The mypartyshirt.com may offer a niche product or service that is only of interest to a smaller audience.
I returned small t-shirts and still no news from the seller
Don’t waste your money on the website www.mypartyshirt.com. I placed the order and received two t-shirts, but I have bought 5 from them. The size was small for me. I contacted the seller and asked what I needed to do then. He told that I needed to wait for the order, but after all small t-shirts must be send back. I did as told me, but still no news from the seller. When will I get my money back?
Read full review of MyPartyShirt.comthis website has the absolute worst customer service ever
This website has the absolute worst customer service ever. I ordered 10 shirts for halloween a couple of years back, and chose express shipping (the shipping said 5-7 business days). I ordered these shirts 2 weeks prior to halloween. Throughout those 2 weeks, I emailed them since that is the only way to contact them, and they told me they had no tracking number on my items (I later called the U.S. post office and they said a package like that requires a tracking number). Well, I didn't receive these shirts by halloween, and could not get an answer from them where they were. I called my credit card company after a month of not receiving them and had them refund me my money. I asked my credit card company what I should do if the shirts happened to show up and they said to refuse the delivery. Well, nearly 2 months later, the shirts showed up, so I refused them. Next thing I know, I look at my credit card statement and they are re-charged to my account, and I don't have the shirts. I finally talked to someone who worked for Mypartyshirt and told them about this, and they said since I didn't send them back to the company the correct way, they would keep the shirts AND still charge me for them! They gave me this example when I talked to them..."Say you bought a loaf of bread from a grocery store, then walked out of the store, then turned around and came back in and put the loaf of bread back on the shelf and left and then came back and asked for the loaf back since you paid for it, the grocery store wouldn't give you the loaf of bread back." That is the most ridiculous example I have heard from a "Professional" business ever...I had the receipt and proof that they received the items back...So all in all, I recommend you choose to do your shopping elsewhere because they will just screw you in the long run..I found out the hard way...$178 poorer!
fraud and scam
Anyway, I purchased an item from mypartyshirt.com and was guaranteed that I would receive my items by the 31st. This was a Halloween costume and I even used a special code that I entered at checkout to make sure that my shipment would arrive on time. I also double checked the shipping times and purchased first class shipping which should arrive in 2-5 days. Finally, with the tracking number with which they just now provided me with, I can see that they didn't ship the items until the 28th, whereas they just stated as well as their website states, that they ship next day.
These items were not backordered and were in stock according to their website. I never received an email telling me that they were out of stock and that I would need to wait a week (7 days) for these items to be shipped. If I had know that was the case, I never would have ordered from them in the first place and if I was told I would have canceled my order right away, since these were needed for a deadline.
I never received the items and it has been 13 days later and it is obviously past the deadline in which I needed these items. Now this seller is trying to tell me that these items have been delivered and provided me with a tracking number. I have not received them and considering my record with your company, you can see that I am not the type to lie about this sort of thing. Anyway, this is an issue that this company should be handling with the post office, to see if they can do something about retrieving their lost package.
I see this company as a scam and I refuse to pay for items that I have not received.
This company is a terrible rip-off and promises items that it does not deliver. They have terrible customer service! I emailed them several times and never received a response until I disputed the transaction with my credit card company. Terrible terrible company.
The complaint has been investigated and resolved to the customer’s satisfaction.
This company is amazing. I've been a repeat customer for years with noting but wonderful experiences.
DO NOT order from this company. I ordered a single $21.00 t-shirt on October 21st as part of my Halloween costume. By the 30th, the t-shirt STILL had not arrived. Online USPS tracking dictated that the package was delivered to my apartment on October 31st. However, the package was NEVER delivered to my apartment or building. I order from online retailers frequently (3-4 times per month) and have never had this problem at my current address before.
The company is thoroughly lacking customer service. In early November, I contacted the company to tell them about my dilemma and asked for help. I initially contacted them via email, but my query went unanswered. Frustrated, I called the phone number listed on their website and was told that someone in my apartment building's office probably accepted the package and did not pass it on to me. I know everyone in my building's office by name; there's virtually no way that this happened. The customer service representative even had the gall to try to tell me that maybe my room mate (I live with my older sister) accepted the package without telling me, as if that's an acceptable explanation. I was then told to contact all of my local post offices to see if maybe someone was holding the package there.
After contacting these post offices and having no luck with finding the package, I contacted the company via email once more asking for either their help in locating the package or a refund, and was told that they cannot offer me a refund unless the t-shirt is returned. Dismayed, I told them that I would gladly return the t-shirt IF IT EVER ARRIVED. I then asked for the contact information of a manager or supervisor to further discuss the matter. I was NEVER answered.
Earlier today I called the company and was greeted by a male who told me that he is the owner/manager of the company. He once again stated that the company cannot help me or offer me a refund. Basically, it's my problem that they did not adequately deliver the product that I paid for. I now have no choice but to dispute the charge with my bank.
This company is horribly run with ZERO sense of customer service. I wouldn't recommend them to anyone. Toward the end of my final conversation with the company's "owner/manager, " I was told that while they cannot refund my purchase, they CAN offer me a discount on future purchases...as if I would EVER order anything else from them again.
This website sells illegally printed rip-offs of officially licensed tees. If you purchase from this site you are hurting legitimate retailers, manufactures, license holders and a lot more people!
Overview of MyPartyShirt.com complaint handling
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MyPartyShirt.com contacts
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MyPartyShirt.com phone numbers+1 (203) 242-0471+1 (203) 242-0471Click up if you have successfully reached MyPartyShirt.com by calling +1 (203) 242-0471 phone number 0 0 users reported that they have successfully reached MyPartyShirt.com by calling +1 (203) 242-0471 phone number Click up if you have UNsuccessfully reached MyPartyShirt.com by calling +1 (203) 242-0471 phone number 0 0 users reported that they have UNsuccessfully reached MyPartyShirt.com by calling +1 (203) 242-0471 phone number
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MyPartyShirt.com emailscustomerservice@mypartyshirt.com100%Confidence score: 100%Supportpictures@mypartyshirt.com79%Confidence score: 79%info@mypartyshirt.com79%Confidence score: 79%supportsocial@mypartyshirt.com78%Confidence score: 78%communicationblog@mypartyshirt.com75%Confidence score: 75%
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MyPartyShirt.com headquarters20 Dubon Ct, Farmingdale, New York, 11735, United States
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