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Living Spaces Furniture
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1.5 132 Reviews

Living Spaces Furniture Complaints Summary

15 Resolved
111 Unresolved
Our verdict: With Living Spaces Furniture's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Living Spaces Furniture reviews & complaints 132

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3:49 am EDT
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Living Spaces Furniture horrible customer service

I ordered furnitrue on August 4th to be delivered on the 5th between 6-10pm. The sales person mentioned that the deliveries usually start down in my area and work their way back to Los Angeles where their warehouse is located. Therefore, my expectation was to plan on having the delivery guys arrive between 6-8pm since they would start on in my area. They also told me I could track my delivery on their website as of 6pm on the delivery day. So I did go to their website at 6:30pm to track how far out the delivery was, to my surprise the website said that they were still loading the truck and to check back later. I called the customer service number and asked to find out by what time they would arrive that night, to my surprise, the customer service person told me that my delivery was scheduled to arrive between 9:30-10pm (at the end of their deliveries). This definitely upset me a bit because sales person in store acted as if I should be first in line for deliveries and not last. That being said, 10:15pm came around and no furniture yet, so I called back the customer service number trying to track my delivery only to find out that the delivery truck was 1 hr behind and if I hadn't called, they never would of bothered to contact me and let me know what was going on. At this point, I am staying up extra late to let the delivery guys in and know that they still need time to set up the furniture. They finally called me back at 10:50pm to let me know they were on their way and I asked them to knock and not ring the door bell because my 3yr old daughter was sleeping. Surprise, surprise, the first thing they did was ring the door bell (I had just had the conversation with them about the door bell 10 min. prior and they couldn't even follow those instructions) and proceed to bring the furniture in and set it up. One of the delivery guys (there were 2 total) doesn't even bother to take off any of the wrappings for the pulls on my bedroom furniture. As if taking the plastic was enough. The other guy does do his job and sets up his side of the bed and night stands. So I complaint about the delivery and the hassle that I have had to go thru that night with a manager to which he responds that he is sorry and that they would credit me the delivery charge via check in 7-10 business days. So here I am waiting for the check to arrive (honestly if they just credit the card that was used, seems to me way more easier than cutting a check) and nothing. I call to find out what is going on and ask to speak to a manager of the back. The first sales person tries not to get his manager involved and said that he could help with my problem (I knew this was going to be a bad idea since he has no power other than look up information) so he proceeds to tell me that the delivery charge had not been procesed until today and that there was nothing that anybody could do and that I was going to have to wait for the check an additional 10 business days. If I hadn't called them, I would of just been waiting and waiting for the check to arrive. What kind of customer service is that were if they know they are not going to meet a deadline, they don't just call the customer and notify them as soon as possible. The company has contact information and should have notified me via letter or email or call.

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11:39 pm EDT
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Living Spaces Furniture poor service on warranty

This Rating is far ABOVE what they deserve. Should have checked out the complaints against this company before I purchased a special order sectional. Supposedly this is a high end sectional. I beg to differ. My wife and I have had this sectional for about 5 months. The first day after we received this section we could not get the brackets to line up and lock it together. Second day I rested my arm on the armrest and it collapsed. Then my wife and I noticed that the cushions when sat on collapsed all the way to the frame and the saggy springs (which dip way to low). We are busy people so we did not address the matter immediately. We recently visited the showroom to buy more furnature after having this sofa for about five months. We spoke there to a manager and addressed our concerns with the sectional that we bought. We went over and sat on the the same sectional on the showroom floor that we had recently purchased. The quality was a hundred times better, and this sofa gets sat on all day long buy the customers. The manager said no problem we'll take care of you. He referred us to the warranty department (Big Mistake). I dealt with Laura Raena who told us to send in some picture of the sectional. We did as she requested. We then contacted her after the picture were sent to find out what was going to be done about it. She told us sorry we cant help you. So I spoke with her manager John Benson. John told us the same thing. He also said the pictures looked fixed, as if we positioned the cushions in to take the photos. I asked him to send out a technician, which I was told they would do, and they refused. I told him I would be happy to pay the technician to come out. He again refused. I'm guessing its becuse I have a legitimate complaint that they don't want to document or replace the furnature. Steer clear of this company unless you want to take them to court.

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7:03 pm EDT
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Living Spaces Furniture defective product

The Sale of Goods Act of 1979 and the Law of Sales/Uniform Sales Act of California makes it an implied term of the contract that goods be as described of satisfactory quality and fit for purpose. As you are in breach of contract my husband and I are rejecting the Power Sofa and Love Seat delivered to our home on April 27, 2011. We request the following action to be taken by Living Spaces; either: (1) replace the Power Sofa and Love Seat and/or (2) refund the entire sum paid to Living Spaces for the Power Sofa and Love Seat.
Both items delivered have been defective since the date of delivery. Several telephone calls have been placed to Living Spaces since April 2011 to June 7, 2011 along with a copy of a letter submitted to Living Spaces on April 28, 2011 explaining numerous issues with this product, the delivery service and false promises by Living Spaces.
As of June 6, 2011, contact was made with Living Spaces because the Power Sofa and Love Seats are not operating and are defective, missing parts and power surge issues. This is extremely unacceptable and we have had nothing but issues with these products since the items were delivered to our home. We are extremely dissatisfied with the products received by Living Spaces.
We would appreciate your prompt response and resolution to our problem within two (2) weeks from June 7, 2011 or we will seek the help from a consumer protection agency, small claims court and/or the Better Business Bureau. Several requests for a Regional Manager to make contact with us have gone unanswered. We have initiated all contact with your store and are disgusted at the lack of professional courtesy being extended.

Read full review of Living Spaces Furniture and 4 comments
Update by aprilcameo
Jun 08, 2011 7:01 pm EDT

The Sale of Goods Act of 1979 and the Law of Sales/Uniform Sales Act of California makes it an implied term of the contract that goods be as described of satisfactory quality and fit for purpose. As you are in breach of contract my husband and I are rejecting the Power Sofa and Love Seat delivered to our home on April 27, 2011. We request the following action to be taken by Living Spaces; either: (1) replace the Power Sofa and Love Seat and/or (2) refund the entire sum paid to Living Spaces for the Power Sofa and Love Seat.
Both items delivered have been defective since the date of delivery. Several telephone calls have been placed to Living Spaces since April 2011 to June 7, 2011 along with a copy of a letter submitted to Living Spaces on April 28, 2011 explaining numerous issues with this product, the delivery service and false promises by Living Spaces.
As of June 6, 2011, contact was made with Living Spaces because the Power Sofa and Love Seats are not operating and are defective, missing parts and power surge issues. This is extremely unacceptable and we have had nothing but issues with these products since the items were delivered to our home at 457 Cienaga Drive, Fullerton, CA 92835. We are extremely dissatisfied with the products received by Living Spaces.
We would appreciate your prompt response and resolution to our problem within two (2) weeks from June 7, 2011 or we will seek the help from a consumer protection agency, small claims court and/or the Better Business Bureau. Several requests for a Regional Manager to make contact with us have gone unanswered. We have initiated all contact with your store and are disgusted at the lack of professional courtesy being extended.

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living spaces
, US
May 19, 2011 8:03 am EDT
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donot pay bunos a person the parkent antende

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Suzanne Cole
, US
Jun 04, 2009 6:17 pm EDT

purchased living room couch, love seat, chair & ottoman- only used 6 times and material is already fraying. Company refuses to make good on purchase

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nickyrn
Carson, US
May 17, 2012 2:07 am EDT
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Do not buy any furniture from Living Spaces because they do not stand behind their products. I bought a Kelsey reclining sofa. A little more than a year after making the purchase, one side of my cushions came out and on the other side, the same thing is occurring. I hate this furniture. I looks like I had this furniture for years which is not the case. I was told by one of their reps that I should use an outside committee to repair my sofa. I should not have to do that.

Again, do not buy any furniture from Living Spaces. They are a rip off of a company. Buyer beware.

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Robin Trujillo
, US
Jun 09, 2009 12:39 am EDT

I dont know if this is the right place to complain about a living room set we purchaced in Feb.
in Rancho Cucamonga the sales rep told us your couches are covered no matter what happens to them.
well last week a leg broke this week a right armrest broke with minimal pressure applied and the warranty
people were very rude with us he basicly said you might be bringing the couch down for nothing because it probably wont be covered under your warranty and thats not good concidering were about 80 miles away
the reps name was someone named Frank who wasnt very helpful, anyway maybe were just stuck with a
faulty couch...plese help
Robin and Catherine Trujillo...[protected] or [protected]

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1:54 am EDT
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Living Spaces Furniture customer service

On june 1, 2011 I went into the rancho cucamonga store and was treated as if they did not want to do business. Not one employee attempted to assist me in my purchase. I made a phone call to ge money to get documentation needed for my transaction myself as employees watched and socialized encluding the manager on duty. Ge money employee asked to have living spaces employee contact them. Manager refused to make the phone call.in attempt to resolve my issue I contacted jon benson at corporate level who also did not seem to care or make any kind of offer or suggestion for my time and inconvenience. After a conversation with rob and noticing his attitude I directly asked rob if he was even going to attempt to make this right. His response was... "no".in disbelief to what I was hearing from people working for this company all I could say was "wow"... Then I heard a click and rob had hung up on me. I hope this gets to the owner of living spaces and he replaces rob and other employees who dont care about his company or his customers. The best way for a business to succeed and grow is by word of mouth. Very few people talk of good experiances in businesses but they all talk about the bad ones. I would have liked to make a purchase from living spaces and have been approved for finance, although as a result from how I was treated I am going to look elsewhere for my furniture.

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9:41 am EDT

Living Spaces Furniture cr*p company

Do not shop here if you have a problem the couldn't careless! Zero customer service and the quality is just as bad! Quality is sub-par at best, return and refund policy does not exist and you aren't told this until after you make a purchase and then it's downplayed! Do not shop here or you will be sorry! Boo! I pray this dump goes out of business. Macy's has better quality, customer service and store satisfaction policies in effect! Do not shop here! Do not shop here, do not shop here, do not shop here, do not shop here!

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1:10 am EDT
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Living Spaces Furniture poor customer sevice

Once you buy something from this store it's yours. Terrible customer service or for that matter no customer service. No return policy. I bought a mattress that was substanially firmer than the floor model. They refuse to do anything about it. I smell lawsuit!

Do not shop at living spaces! Owner grover geiselman doesn't give a rats behind about the hard working customer that dishes out their money only to be scrwed over by this place! Do not buy here you will be sorry!

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SAS13
, US
Jun 04, 2018 2:32 pm EDT

Couldn’t agree more they are terrible

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Roberta Travis
, US
Jan 21, 2016 9:31 am EST

My daughter went to living spaces and was approve for 5000.00 so she decided to buy a sleigh bed once they delivered and set up to my surprise they had the planks for the bed so they told us to call tomorrow and they will bring them back well she did and they kept giving her the run around kept saying they on the truck for delivery then they not they on back order then they called yesterday said they would be delivered tonight then again they called back and said they are on back order. This been going on for 3 weeks now. Now they had the nerves to tell me to find the planks at a store somewhere else abd they will credit me 50.00 dollars I said that us not her job when she purchase through you guys so they keep saying they have to call back because it us ob back order her bed is unstable and they dont care. I told them to take the planks off there floor model they said they can not do that. Custoner service is bad abd you can not get a hold to a manager or the store you brought the bed from the owner Grover Geilesman should be ashamed of himself for not wanted to help his customer when they buying furniture through his company. We are ready for them to pick everything back up and cancel her credit but niw thet wont call back. Angry customer worse service ever I will never purchase again through them totally nightmare.

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torigirl
Palmdale, US
Jul 25, 2012 7:56 pm EDT

Yes this company is bad and makes out on a sale even if the furniture is defective, a restocking charge! how in the hell are they going to restock defective goods? this place and customer service is horrable at best, the owner needs to be sued...if anyone wants to start a class action against them let me know I will be right beside you all.

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James-D
Lake Elsinore, US
Jul 05, 2011 11:32 pm EDT

This Rating is far ABOVE what they deserve. Should have checked out the complaints against this company before I purchased a special order sectional. Supposedly this is a high end sectional. I beg to differ. My wife and I have had this sectional for about 5 months. The first day after we received this sectional we could not get the brackets to line up and lock it together. Second day I rested my arm on the armrest and it collapsed. Then my wife and I noticed that the cushions when sat on collapsed all the way to the frame and the saggy springs (which dip way to low). We are busy people so we did not address the matter immediately. We recently visited the showroom to buy more furnature after having this sofa for about five months. We spoke there to a manager and addressed our concerns with the sectional that we bought. We went over and sat on the the same sectional on the showroom floor that we had recently purchased. The quality was a hundred times better, and this sofa gets sat on all day long buy the customers. The manager said no problem we'll take care of you. He referred us to the warranty department (Big Mistake). I dealt with Laura Raena who told us to send in some picture of the sectional. We did as she requested. We then contacted her after the picture were sent to find out what was going to be done about it. She told us sorry we cant help you. So I spoke with her manager John Benson. John told us the same thing. He also said the pictures looked fixed, as if we positioned the cushions in to take the photos. I asked him to send out a technician, which I was told they would do, and they refused. I told him I would be happy to pay the technician to come out. He again refused. I'm guessing its becuse I have a legitimate complaint that they don't want to document or replace the furnature. Steer clear of this company unless you want to take them to court.

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8:44 pm EDT
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Living Spaces Furniture tempur pedic bed

I purchased a Tempur Pedic mattress. It came with a 90 day return policy and two free pillows and free sheets. Well after 2 1/2 months I can't stand it any longer. The mattress doesn't dissipate heat and I wake up drenched in sweat. The same thing happens to my wife and she won't sleep on it. Well when I inquired about returning the bed per the agreement I was told that I would lose $607.00 because of a $200.00 restocking fee, $90.00 pickup fee, $180.00 for the pillows, $120.00 for the sheets and I can add to that $100.00 for the special cover that they will not let me return. So there you are, $707.00 I lose on a $3000.00 purchase. So I can understand the restocking fee but they should call it something else because I doubt a mattress will be resold. I can accept the $90.00 pickup fee. Where they lose me is the pillows and the sheets. The pillows are made of the same material as the mattress so why would they refuse to take them back. They are just as hot as the bed and I can't use them. $120.00 for sheets is over the top also. It seems to me that Living Spaces makes their profit whether I keep the mattress or return it. I was aware of all of this going into it except how awful the mattress is so I have nobody to blame but myself. I have posted this to warn others that Tempur Pedic mattresses are like sleeping in an oven. The salesperson will tell you how wonderful the mattress is and never mention the heat and trust me on this, the heat is bizarre. Like a dummy I didn't ask how much a pillow or the sheets cost so there again, I can blame myself. To anyone considering a purchase I would recommend that you refuse the free pillows and free sheets or wait the 90 days to take them after you have decided to keep the mattress. That would have saved me $300.00.

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Sarah Malievsky
, US
May 22, 2016 1:48 am EDT

Living spaces suck with their return policy we will never ever buy anything from them Again. We also purchased the temperpedic cloud Prima, a bed frame, and two temperpedic pillows... and hate them all!

Did living spaces try to work with us on returning Anything? Nope! Not at all!

We even wondered if they are selling fake temperpedic beds... Because how can so many people love this bed.. And we can't stand it! And how come a full foam bed make so much noise every time we get on and off... Also... The motion transfer is ridiculous. We have had memory foam mattresses before, and we have never encountered these issues in the past.

We hate living spaces! They are crooks!

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pobarjenkins
Minneapolis, US
Sep 18, 2010 10:25 pm EDT
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I personally would never buy one of those mattresses due to the heat factor, but I'll let you know a few things about them. The store should let you do a re-select for free, seeing as germs are transferred into mattresses and it's very un-hygenic to resell a mattress. I suppose the sheets and pillows came free with the bed, so when you return the bed you must pay to keep those sheets and pillows (but they should let you return those as well). And you could eliminate the pick-up fee if you drop it off yourself (if they let you of course). Good luck finding a better bed!

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3:43 pm EDT
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Living Spaces Furniture mattress and reclining chairs

My 80-year-old mother bought a $530 dollar pillowtop mattress in July 2009. By February 2010 there was a significant, permanent, deep depression in the middle of the mattress. Living Spaces has a procedure for defective merchandise: the customer pays $50 to them, which they promise is passed on to an "objective" inspector who comes to the house to determine if the mattress is defective. Hmmmm, not only does the consumer have to trust that the assessment is objective but gets to pay for the privilege. You decide for yourself whether this process is fair and unbiased, or if you think that this is just $50 more for the same mattress.

She also bought two reclining chairs. They will not "lock" in the most laid back position. This is after the gentle use that my mother gave them in only 7 months of use. Living Spaces will send "someone" to look at them for $50, but they make no promise that the chairs will be fixed. Or she can load them in a truck herself, bring them to the store, and "someone" will look at them there. They make no promise that anyone qualified to repair them is at the store. You decide for yourself whether it is worth it to buy reclining chairs from Living Spaces.

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Living Spaces Furniture return policy is a scam

Bought a sofa with significant wear and tear. Spoke with Manager, customer service and everyone told me the same thing:
- upon purchase - with pickup - I waived all of my return rights including warranties
- upon purchase - even with store delivery - I can only exchange the item, cannot get a full refund
- In my case, they flat out refused to consider any remedies even without reviewing my order or offering to inspect the damaged sofa.

Each person I spoke with from the company, rehearsed the same scripted responses above, which leads me to believe that this is not a one bad store, but rather a corporate policy.

Of course, I can sue them, or dispute with my credit card, but it is a waste of time. I'm only hoping that this review will help the next person from being victimized from this company. Horrible, horrible customer service. Stay away.

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J.W. Wallace
Los Angeles, US
Sep 17, 2011 8:26 pm EDT

I agree with you on this one, I do think that for the most part it's corporate policy. Their idea is to move that cheap Chinese made furniture out the door and to move on to the next sucker, or customer. That company is shady.

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Living Spaces Furniture damaged table

Once again Living Spaces Furniture sells a customer a damaged product. When the delivery drivers delivered the table they sub standard job in putting my table together. They (E&M trucking) left screws out of the table legs and damaged the extension arm. Long story short, be careful when dealing with Living Spaces customer service and delivery team.

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my3adorblekids
, US
Mar 24, 2010 2:59 pm EDT

Here is a post i wrote about living spaces furniture.
http://theflammes.blogspot.com/2009/11/living-spaces-furniture-dont-shop-here.html#disqus_thread

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5:51 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Living Spaces Furniture - selling damaged furniture and fraudulent contract

Buyer beware!!! Living spaces furniture store fine print tells you that you can refuse to take delivery of damaged furniture. In case that happens, you will not be charged restocking fees. What living spaces doesn't tell you is that first, they will take back the damaged furniture, and then they will turn around and charge you not only a $99. 00 fee for...

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6:49 am EDT

Living Spaces Furniture failure to honor contract

LeRae the owner had entered into a contract with me for services and despite over 10 phone calls and emails, she has failed to make good on her promise to pay. I just have a problem with business owners who turn out to be deadbeats yet still solicit business and expect others to pay. This experience with this company has left a very bad taste in my mouth and I know that I will not be recommending them to others.

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Sherri Lindley
Logan, US
Jun 25, 2023 11:22 pm EDT
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I have had this dining room table for 14 months now and it has cracked everywhere on the base and I paid $2700 for the set and it should not have done that. It is very poor craftsmanship! I have attached pictures below that will show you . It has cracked

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GraphickristiK
Oklahoma City, US
May 22, 2023 5:09 am EDT
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I placed an order for a new custom sectional 48 hours ago. I want to change the color and they want to charge me 25% of that to do so. Why? I contacted the supplier and they have the order but have NOT STARTED on it. Status

Open

Order Date

05/14/2023

Order Number

SO-[protected]

Total

$3006.70

This is at the Living Spaces in Oklahoma City.

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Palsam
, US
Nov 01, 2018 12:23 am EDT
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I haven't received my bed yet. It's supposed to be delivered April 12. Each time living spaces says they don't have it in inventory.

Why did you get order if you don't have it in inventory?

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Erick Martinez
, US
Sep 18, 2018 10:46 am EDT

Living spaces is reaping people's money by selling defective stuff made in china and in top of being defective they convince you to buy "VIP CARE WARRANTY" which costs an extra $99.
I put a claim to replace my defective sofas, they said the warranty doesn't not cover inside damages or pealing off.
People don't waste your money.

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Badday
, US
Sep 02, 2018 6:59 am EDT

I spent 1800$ on furniture from living Spaces and I added 190$ on vip care when I call VIP care to come and clean some stains. They told me the time when it happened so I wasn't sure if happened in a week or more so they revus to set appointment and clean
The stains. It will be the last time to shop from this store.

Living Spaces Furniture Customer Reviews Overview

Living Spaces Furniture offers a variety of home furnishings, including sofas, beds, dining sets, and decor accessories. They provide a range of styles from contemporary to traditional to fit diverse customer preferences. The company also offers design services for those seeking professional guidance in decorating their spaces. Customers can shop online at livingspaces.com or visit one of their showrooms for a more hands-on experience. The website features a room planner tool, aiding in visualizing furniture placement within a room. Delivery options are available, with some items eligible for same-day delivery.

Living Spaces Furniture In-depth Review

In summary, Living Spaces Furniture offers a user-friendly online shopping experience with a wide selection of furniture that caters to various tastes and styles. Their commitment to quality and value, paired with attentive customer service, makes them a competitive player in the furniture market.

Website Navigation and User Experience

The website is easy to use, with clear categories and search functions. The design and layout are modern and inviting, making browsing enjoyable. On mobile devices, the site is responsive, ensuring a seamless shopping experience on the go.

Product Range and Selection

  1. The variety of furniture offered is impressive, with options for every room in the home.
  2. They provide a good availability of different styles, from contemporary to traditional.
  3. There is also a nice selection of accessories and decor to complement the furniture.

Product Quality and Durability

Products appear to be made from quality materials, and the craftsmanship looks solid, suggesting longevity of the items.

Pricing and Value for Money

Prices seem competitive when compared with other retailers. They offer various financing options and have periodic sales and discounts, providing additional value.

Customer Service

Customer service is reportedly responsive to inquiries, with staff being knowledgeable and friendly. After-sale support is also highlighted as a positive aspect.

Delivery and Assembly Services

They offer a range of delivery options, though costs may vary. Delivery is generally timely, and the assembly service is appreciated for its quality.

Showroom Experience (if applicable)

Not enough information is available to comment on the showroom experience.

Return Policy and Guarantees

The return policy is clear and the process for returns and exchanges is straightforward. Warranty information is provided, offering peace of mind on purchases.

Customer Reviews and Testimonials

There is a general sense of customer satisfaction, with common praises for product variety and customer service. However, it is important to consider the trustworthiness of reviews.

Environmental and Social Responsibility

Information on sustainability practices and ethical sourcing is not readily available, and there is limited data on their community involvement.

Online Shopping Experience

The checkout process is streamlined, and there are secure payment methods. Online customer support seems to be effective and helpful.

Customization Options

There are some made-to-order capabilities, with a decent range of customizable products. The process for customization is user-friendly.

Loyalty Programs and Incentives

They offer a rewards program and occasional referral bonuses, as well as exclusive member offers, which enhance the shopping experience.

Brand Reputation and Market Presence

Living Spaces Furniture has a solid brand reputation, with some industry recognition. The company has shown growth, but more information on media coverage would be useful.

Comparison with Competitors

They have several unique selling points, such as a broad product range and customer service. Their market positioning is strong, although there are always areas for improvement when compared to competitors.

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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Living Spaces Furniture in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against Living Spaces Furniture.

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Contact Living Spaces Furniture customer service

Website

www.livingspaces.com

Most discussed Living Spaces Furniture complaints

failure to honor contract
2
(opinions to this review)

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