I did sign up for a free sample of the Tri-Slim, but I had a certain amount of days to cancel this program. I did call and cancel, however my fitness mentor told me they are a separate company and that they needed to be contacted directly. So I paid $29.99 twice for nothing. I asked the customer service agent, what I received for those payments, she indicated that I could use their website, unfortunately, I did not even know I was signed up for this. They would not credit the charges, but the service has now been cancelled. In my opinion this was a big scam, I am sure the fine print was so small you did not have a clue what you were getting into.