This sounds like the same company but with a different phone number. The contact number that I have is 800-2601347. I also unwittingly became involved with them through an on line order that I placed with www.ionlineorder.com. The ionline order was returned immediately after receiving it, and I received a full refund.
The link with ionline also had me linked to another company Welwatch.MD. The first that I knew of the links to MyFitness and Welwatch.MD was when I received my credit card statement. I telephoned to query the charges, and verbally cancelled the connections. I spoke with Steve at MyFitness and was told that I would receive a refund of the charge. I have in fact received the refund, in full, as promised by Welwatch.MD.
H0wever, instead of a refund from MyFitness I discovered another charge of $27.00 on my latest credit card statement just received. I have just come off the telephone after talking with the c/s rep. for MyFitness, who advised me that there was no record of my having telephoned and cancelling. He also advised me that I wasn't entitled to a refund because I hadn't called to cancel during the 10 day introductory period after my name was placed on their list. He asked me whom I had spoken to and I remembered Steve's name tho I hadn't written it on my credit card statement which showed the synopsis of the telephone call written as I was speaking to him.
After consulting his supervisor I was told today that as a courtesy they would refund me half of the May charge, and I was provided with a cancellation number.
The cancellation number that I had recorded on my credit card statement was not identified as theirs. I am feeling very irate about the business practices of this business. I am in business myself and unhesitatingly give my customers credit.
When I passed on this information I was told that this was not their practice, and that they feel justified in making charges if cancellation isn't recorded during the 1st 10 days. I also fed back my ire that although my records report the details of my contact in April, that I am being held responsible for the fact that their record keeping system doesn't maintain the same integrity. Gaela