MyDomain
reviews and complaints

Something went wrong with my site and one day it just disappeared! I contacted Mydomain support service and asked about my site and they said that they can't do anything to bring it back. They did not explain anything and I have no idea what actually happened. I do not recommend Mydomain, they are terrible and highly unprofessional! That site was important for me and my business. Now I'm seeking for another and more reputable and trustworthy company. I was with Mydomain for over two years and never expected something like that to happen. Terrible!

Just to let everybody now that no one should use "MYDOMAIN" services platform in order to publish their business websites.
I have been trying to get some assitance already for 2 weeks long for now. I have created aroung 15 helping tickets, that still remain unreplied.
None of the two websites I have allocated with them is currently working. I depend on them to pay my bills and they just don't reply to my emails. Very very sad to me... really.

Also reported a problem regarding my latest Facebook publications I tryied to make using the website URL (when the website was still up and running altough that I couldn't update my FTP files aready), because it was being reported as SPAM by facebook spamming filters. I comunicated this situaltion to them, and they didn't know what to do... They provide a miserable technical support and almost nonexistant! Besides I could never refresh my FTP files. Just crap... really.

I have been with my domain.com for about 10 years and have gone through many bumps with them...altho THIS YEAR (2012) they have outdone themselves. ALL my domains were deleted by a system glitch. It's been over a month and my email and my sites are all still offline. I have mostly been a hack in my business (part-time etc) but now it's time to be serious (full-time) about my business and these guys are not cut out for the service and quality I need. Emails just went back online today but I was just informed all my data was irretrievably lost. Everything I have built over the past decade (and a few things I hadn't backed up) was just deleted by my-domain.com ... FAIL.

My advice, DO NOT buy or use services from this domain service provider.

As others say, mydomain.com has a trackrecord of regularly messing about their customers and not offering decent customer support.

Thank to their endless technical errors, my websites have been down repeatedly.

They don't answer support queries, email addresses or pick up the phone. Stay clear of mydomain.com!

I have tried to contact them 20 times in the last two weeks, using different means, without receiving a single reply from them.

I have 11 domains registered with them and now it is a nightmare. Don't try and contact them by phone. Hold times are almost an hour. When you do get someone on the phone they don't know what to do. If you have only one domain to use it might work for you. If you have more it is unusable. The catchall for ALL domains must be one e-mail address. They don't seem to care about the customers anymore. They've parked my domains and assured me that they will find out "why" they were done this way. NO answer to this day! I'm done with them. They've taken a working system and now made it unusable. I've been reading about others that have had the same trouble as I have and they are all scrambling to find another home.

I would recommend you find ANYone else to host your domain.

I have used MyDomain to host my domain without any problems in the past. I decided to transfer my website to MyDomain to host. I previously built my site using FrontPage. I contacted MyDomain and specifically asked if they could host a site built by FrontPage and the reply was yes. I have this all documented through many emails and case manager on MyDomain site. Since they said it was ok for front Page I paid my money some US$90.00. I proceeded to load my site and was unable to. After contact with their support I was informed that I could not load a site built with FrontPage. This is not a problem except I cannot get a reply from them about how I get a refund for the service I paid for. I have probably sent 30 emails each to several of their support email addresses with NOT ONE reply. I have also made several case managements on the site which are generally there for a few days then they go into the too hard basket and they close the case. I have given them several email addresses where they can contact me but NOTHING.