MWEBvery poor internet access on mondays in goodwood area, cape town

Review updated:

For the last 3 months, there seems to be a deterioration in the once excellent service MWeb provided.I noticed that I lost internet access for up to 4 hours as was the case today. Their Support person says that there is an outage in my area and in greater Cape Town today. Strangely, the moment I phoned and spoke to the Support person, the problem of internet connection was miraculously resolved while I was still speaking to the call centre person. Coincidence?

May 08, 2017
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  • Ro
      May 19, 2017

    I have also been having internet issues for the past 2 months in the goodwood area, note that this apparently is caused by a bulk fault on Telkom side. I have however asked mweb to assist me in getting it escalated. They are apparently unable to escalate matters as it has to do with Telkom assets that are failing or something to that regard.

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