SUBMIT A COMPLAINT

MWEB / Cell Clte package false advertising

We have converted our Mweb ADSL to a LTE (4G) package using Cell C as the service provider.

So far I am only receiving a signal ranging from 2G to 3G and at times no signal at all.

Referred this to Mweb only to be told I need to install a booster aerial, after some haggling the agreed to waive two months subscription which covers about a third of the cost of a booster aerial.

I then went back to Cell C to complain, very conveniently I get told by Cell C they cannot assist me as my contract is with Mweb.

This is a rip off, Mweb wants to charge me the full contract value to cancel.

Gy
Jun 07, 2018

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