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2.1 57 Reviews

Musician's Friend Complaints Summary

14 Resolved
36 Unresolved
Our verdict: When using services from Musician's Friend with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Musician's Friend reviews & complaints 57

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4:27 am EDT
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Musician's Friend Cancelled my order for no reason

My order was canceled and I never received it. Ordered a drum stand from these guys and received a confirmation email. Later there was another message saying my stand was on its way, but after several weeks of waiting I decided to contact Musician's Friend. They said that my order was cancelled. I asked the reason and they said that they can't provide that sort of information. What a joke. Got my money back in a few days, but I'm still super disappointed.

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chowchowakita
, US
Sep 27, 2020 9:25 pm EDT
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My order for a guitar amp just got cancelled without any explanation, too. Poor communication. I just ordered for the same price from a competitor, so they probably want to improve their process to avoid losing business.

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GearHeads@MF
, US
Apr 11, 2016 9:24 am EDT

I would like to apologize for any inconvenience this caused you. We should definitely be able to tell you why an order you placed was canceled. Can you please email us your order information to Gearheads@musiciansfriend.com so we can look into this further for you? I would like to make sure you're taken care of, thanks!

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3:36 am EST
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Musician's Friend A false claim of debt!

I've received a sudden letter from Caine & Wiener, a debt-collecting company, stating that I owe Musician's Friend a 201$!, Although I've never bought anything on credit from them, and I've been their customer for years.
After asking them to resolve this issue, They still refuse to resolve anything, saying that "there's nothing they can do about it", and asking me to resolve it myself with Caine & Wiener.(who also insist that I've to pay the specified due).
Make sure not to deal with them again, even for a single time, or you may find yourself receiving an annoying letter asking you to pay a debt you haven't taken!

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7:21 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Musician's Friend - Poor Customer Service

Well it happened again.I ordered a Gibson SG 61 Reissue from MF. They leave items up on their website as if they are still available. When you purchase them they either tell you it's no longer available or they make you sit and wait weeks or longer and then tell you they can't get anymore, . It has happened to me more than once". I will not be fooled...

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2:24 pm EDT
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Musician's Friend did not send me the product neither the money back

I BOUGHT A INSTRUMENT ONLINE. PAYED U$ 2.300, 00 VIA WESTER UNION, I NEVER GOT THE PRODUCT AND THEY DONT SEND MY MONEY BACK. IT HAS BEEN A PROMESS FOR ALMOST 2 YEARS.

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ChBaker801
Salt Lake City, US
Jun 28, 2012 1:55 pm EDT
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Marina,

My name is Chris Baker and I am a Supervisor for Customer Service at Musician's Friend. This definitely should not be the case. Will you please email me the details of your order and any reference numbers you may have so that I can track this down? Once I can find your order or account, I should be able to make sure you are taken care of.

Sincerely,
Chris Baker
Night Supervisor
chris.baker@musiciansfriend.com
Ph: 800.449.9128
Fax: 801.501.9552

ComplaintsBoard
D
5:25 pm EDT

Musician's Friend Stay away

Through a contractor I work for I purchased nearly $2500.00 worth of professional audio recording equipment from Musician's Friend on Monday (6/14). Their shipping "guarantee" states that items ship in 3-5 days. The order was paid in full at the time of purchase; not financed to ensure this delivery promise have the highest likelihood of being met, as there were scheduled sessions and deadlines that this equipment was being purchased to support.

A day after placing my order, Tuesday (6/15) I received a notice saying that my items had been shipped, except for 2 monitor speakers that were on back order. The notice included UPS tracking information for the 5 items shipped.

On Friday (6/19) I received a box with 4 of the 5 items in it, missing an Mbox pro bundled with the Digidesign Pro Tools software. However, there was a packing list that listed all 5 items as having been in the box.

Sadly, the missing item was the integral part of what was needed for me to complete the assignments and conduct the sessions that would have totaled over $1500 in revenue for me. Needless to say I lost out on both opportunities.

After confirming with UPS that if the item was on their tracking list and on the packing list from Musician's Friend, then I needed to contact Musician's Friend, the shipper to uncover what had happened.

I called Musician's Friend just moments after the delivery arrived (Friday 6/19) and eventually spoke with a manager who told me that if the item was discovered in their warehouse on Saturday, then I could call back Monday and have another one shipped to me.

I then informed him that my investment was being severely devalued by the erroneous shipping service and that a simple late shipment of my order would not suffice due to the huge loss I was taking as a result of Musician's Friend's oversight or UPS' misplacement of the item. The manager Ron and I agreed that some kind of compensation would be necessary to make up for my loss. We agreed that it was not fair that I be held responsible and be made to lose out when I was the one investing the $2500 in the equipment. We agreed that I would be upgraded to an Mbox 2 Pro and that I would call back Monday to make arrangements with it's shipment.

At this point I clearly asked if the exchange or upgrade would be an even swap at no additional cost; Ron's answer was yes.

Well, I call Musician's friend back on Monday (6/21) and much to my chagrin, the customer service representative informs me that nothing had been done on my case - not even the Saturday check of the warehouse that Ron promised. She then informed me that an 8-10 day investigation would ensue before a decision was made at all. I immediately asked to speak to a manager; I was become a little perturbed.

I then spoke with customer service manager David who initially seemed pleasant, but who over time became extremely short and ill tempered towards me. I explained the situation to David and told him about my conversation with Ron. I also indicated that, as a result of missing the deadlines and the opportunity to conduct the recording sessions I was out of a lot of money and facing new time constraints.

He - as his script dictates - indicated that he understood, but that he was powerless to do anything as the situation had already been "handled" by Ron based on the notes he was seeing on my account. I thought that to be ridiculous considering that the Saturday inspection had not occurred and that I had no resolution or planned resolution that Ron promised would be available Monday.

Even worse was the fact that David stated that Ron told me that the upgraded Mbox pro would in fact be available only if I agreed to pay an additional cost. Supposedly it was offered at a "discounted" rate. This was completely opposite the conversation I had with Ron and David continued to ignore the specifics of my situation and read from his script.

In the end David's conclusion was, I could have the original product shipped overnight to me for (6/22) delivery, or wait 8-10 days for the investigation to occur and then pay more money and purchase the upgraded Mbox. Neither of these solutions addressed my loss, or my need for the equipment to meet deadlines, and it was his attitude that turned me off from accepting the former option most.

He seemed annoyed that I was upset at the fact that I was being held responsible for their error and that I wanted compensation as it had cost me money. And this was in spite of the fact that though I remained completely professional and cordial throughout the call, repeatedly offering that I knew he was not personally at fault.

All in all I can understand that they would not want to upgrade my product, but in this case, and for an order over $2000 it was the least that could be done. The customer service manager Ron saw this and agreed to it, but apparently noted it in a way that David could and would ultimately deviate from it.

I don't believe that it was fair for my time, obligations and income to be affected by an error I didn't make. This is only exacerbated by Musician's Friend's personnel apparently being trained to disregard my time obligations, and income relative to doing business with them simply to save a few dollars. I would like them to explain to me how I am to just eat the loss of $1500 on top of spending $2500 because they can't get shipping right.

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Skaught
West Jordan, US
Oct 18, 2011 7:00 pm EDT

Hi Damion,
My name is Skaught and I work for Musician's Friend. I was able to locate your orders. This was in June of 2010 and our records show that it was resolved to your satisfaction. It looks like you were upgraded to the MBox 2 Pro at no additional price. I sincerely apologize for the inconveniences with this order. I would love to hear from you. Especially if you feel we did not make this right. Please email me at forums@musiciansfriend.com.

Thanks,
Skaught

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1:52 pm EDT
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Musician's Friend Credit Card Fraud

Bottom line: Friends told me not to trust them, but in a moment of desperation I did. Result: Fraudulent charged appear on my credit card in Florida, same day, for two days. Went through the whole card cancellation business - a first for me. Don't trust them with your data. Bad apples there.

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ChBaker801
Salt Lake City, US
Sep 24, 2010 4:42 pm EDT
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Musician Burned,

My name is Chris Baker and I am a Team Leader with Musician's Friend. I'm very sorry to hear that you have had your card security compromised after purchasing with us. I would like to speak with your more to try and track down how this may have happened, as we go to great lengths to protect the information of all our customers. I have included both my phone number and email address below. Please call or email me and I'll see what we can do to track down how this happened, as well as see what we can do to make this right by you.

Sincerely,
Chris Baker
Team Leader
[protected]
chris.baker@musiciansfriend.com

ComplaintsBoard
F
2:18 pm EDT

Musician's Friend Bogus company

These creeps charged me a special shipping for this amp and when I returned it - they sent it back to Them' with cheap UPS shipping and beat me out of the $75 they charged me on my refund. Buyers Beware

I feel if they charge you $250 for a product and it's a piece of *** they should refund you the entire amount that you paid. Especially if you run your mouth with "Free Shipping" for items over $100- or "items over $100 ship free"..

It's a bogus line - supplied by a Bogus company.. I learned my leason here.

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jumero
Draper, US
Aug 18, 2010 3:52 pm EDT
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Hi FanK51,

I sent you a private message as well, but just in case... I work for Musician's Friend. If you want to send me the order number directly (forums@musiciansfriend.com), I'll see to it personally that you get taken care of on this.

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7:56 am EDT
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Musician's Friend I never recieved my order

I Have recently purchased 7 items from musiciansfriend.com. After waiting a week, nothing arrived. I emailed support and they said it was a package deal (which it wasn't - each item was seperate) and it had to be shipped together. I emailed them back telling them that all items were seperate, and they shipped the ones they had in stock, claiming it was a computer error. They then said the other items would be shipped in two weeks. Three weeks after, I emailed requesting and update. They said it will be another month. I read their policy and it claimed late shipping will equal in a 20% discount on my next order. Since I had two items that were late, I requested the discount on future orders. They denied. The whole process was nothing but the worst customer service I ever had. Not only did they lie to me about their policies, they treated me terribly. Every time I would get an email saying the items were out of stock, I checked their website, and it showed the items in stock. Their amazon account showed it in stock also. I have read many complaints about musiciansfriend.com during this incident. I believe they are not using proper business techniques and they should be investigated.

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jumero
Draper, US
Aug 11, 2010 10:15 am EDT
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Hello Addie,

This complaint was posted two days before yours by jjcale, link below. I have been replied to their blog and have been in contact with them to get his issues resolved. If this is the same complaint, please let me know. I am diligently working to get this issue resolved with jjcale. Please let me know if there is something that I might have missed.

MusiciansFriend.com — I never recieved my order

My current schedule is Monday-Friday, 8:00am-5:00pm MST. I can be reached at [protected]. I look forward to hearing from you soon.

Respectfully,
Glenn Ray

Musician's Friend
Musician's Friend
Draper, US
Aug 09, 2010 9:51 am EDT

Hello Dan,

Unfortunately, I haven’t been able to contact you concerning your recent order. I have tried calling the phone number we have on file, emailing you and have also replied to the blog you left on the complaints board website. I was hoping that I would be able to discuss a possible credit for all the problems you have had with this order.

If this is something that you might be interested in please feel free to contact me. My direct line again is [protected]. I look forward to hearing from you soon.

Glenn Ray

Musician's Friend
Musician's Friend
Draper, US
Aug 06, 2010 11:08 am EDT

Mr. Polden,

My name is Glenn and I’m a Manager at Musicians Friend. I would like to discuss your recent issues in detail. I’ve sent an email to your account we have on file. I’ve also called and left you a message. As the Manager of Customer Service for Musicians Friend I’m extremely embarrassed by the way your order was handled and offers my deepest apologies. I would like the opportunity to make this right. Please feel free to call me directly at [protected]. I look forward to hearing from you soon.

Glenn Ray

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1:07 pm EST
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Musician's Friend Never choose them

I recently purchased a Spider III 15 watt AMP under the label 'scratch and dent'. When I received the AMP there was little in the way of cosmetic defects. However the main volume adjuster was fixated on the level 2 volume and useless. The 'scratch and dent' was guaranteed to work but 'look' less appealing in order for a cheaper price. The packaging process required the use of another box (on top of the original shipping box) with the responsibility of any damages on the shipper (you). I was not impressed and will not be back again.

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ChBaker801
Salt Lake City, US
Sep 24, 2010 4:45 pm EDT
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Shost,

My name is Chris Baker and I work for Musician's Friend. I know that this is a bit dated but this is the first I'm seeing your post and would like to see what I can do to make this right by you. You definitely should not have had to pay anything extra for our mistake. Please give me a call or shoot me an email (my info is below) and I'll make this right with you. I promise you will not be disappointed that you did.

Sincerely,
Chris Baker
Team Leader
[protected]
chris.baker@musiciansfriend.com

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8:18 am EST
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Musician's Friend Rip off

On Nov 30, 2009 I purchased a number of items from them. Less than a week after I received the items, I decided to return the guitar and case because I simply did not like the feel of it. They gave me a return number and I shipped the items back at my expense. On Dec 17, 2009 they received the items as evidenced by UPS tracking. I paid for these items using cash in my PayPal account so I expected an immediate refund back to my account for $599.98. After waiting several days, no refund. That's then the trouble began.

I've been in contact with their customer service department almost daily. Talk about lies, they first told me the money was refunded. It wasn't. So after I filed complaints with the BBB, Complaints.com and the US Department of Justice, they suddenly changed their story and said there was some kind of problem getting the refund to go back to my PayPal account. I lodged a complaint with PayPal which froze their account. Then they told me the reason my refund would not go through was because of the complaint I lodged with PayPal. I released the complaint, still no refund.

Now, nearly 3 weeks since they received the merchandise back they're back to their original lie saying the refund has been issued. It hasn't. I even offered to accept merchandise or the guitar and case back because they kept claiming that there was some sort of technical difficulty.

I've written letters to Robert Eastman as well as the CEO of Guitar Center. Those letters should reach their destination any day now.

After doing some research I've found a ton of complaints against this company. As others have pointed out here on pissedconsumer.com, this company lies constantly and patronizes its customers to keep them at bay. Well, they chose the wrong person to mess with when they pulled that with me because I will pursue this relentlessly until I get my money back.

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B. Hunt
Stras, US
Jan 11, 2010 12:10 pm EST

January 11, 2010 - After talking with Paul Christensen, the Director of Contact Center Operations at Musician's Friend, I was able to resolve the issue in a most satisfactory manner. Paul was very helpful, attentive to the situation, and took immediate action to find out what the problem was with my refund and to resolve it. The credit went back to my PayPal account the same day I contacted Paul and he followed up with a personal telephone call. It showed to me that Musician's Friend truly did care about its customers and were determined to quickly resolve the misunderstanding and the problem that was causing them trouble in crediting my account. Given the immediate action taken by Paul and his great help and attitude to resolve the situation, I am now quite satisfied with their service and their products and will shop there again, I'm sure.

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1:17 pm EST
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Musician's Friend Made me very angry

I just paid what was a lot of money (to me, anyway) for a tambourine to be sent to my daughter for Valentine's Day. I ordered it from Musician's Friend on February 9. I paid extra for expedited shipping. I AM SO ANGRY!

Musician's Friend:
1. Sent the package via USPS parcel post (the cheapest, slowest service possible) rather than FED EX Second Day Air.
2. Sent it to the WRONG PERSON (using my name rather than my daughter's) (And will the mail room at my daughter's dorm figure that out? Fat Chance!)
3. Gave me an invalid tracking number, apparently just making one up.
4. When I asked about the invalid tracking number, said that USPS sometimes just "recycles" tracking numbers. That is a LIE!
5. Said that maybe they will give me a refund IF I SEND THE PACKAGE BACK. But I don't have the package! (Given the switching of names, the fact that my daughter and I have different last names, and the vagaries of a college mail room, I'm willing to bet that I'll NEVER have it. Nor will my daughter!)
6. Certainly the opportunity for the once-in-a-lifetime little Valentine's Day surprise is over forever.
7. This is my daughter's picture. Shouldn't she have had a tambourine for Valentine's Day?

Be careful when using Musician's Friend. Find an honest, reliable company.

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ChBaker801
Salt Lake City, US
Sep 24, 2010 4:51 pm EDT
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Dear Bepatient,

My name is Chris Baker and I am a Team Leader with Musician's Friend. I'm very sorry to hear how we failed you on your order. I understand it has been some time since your order but I would like to see what I can do to make this right by you, as it is not acceptable how your order turned out. Please give me a call or send me an email and I will make this right to you.

Sincerely,
Chris Baker
Team Leader
[protected]
chris.baker@musiciansfriend.com

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11:46 pm EDT
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Musician's Friend So many things

I ordered a Used Natural Gloss Washburn Guitar w/ a hard shell case from Musicians Friend. I excitedly opened my package the day it came. To my dismay the wrong guitar was in the case. So I called and told them what had happened and they said they would e-mail me some return labels. A day passes no labels e-mailed. So I thought just sending an email to their customer service should clear it up quick. I email asking them to please email me the return labels so that I could send the wrong guitar back. They sent me an email back saying they couldn't send me the new guitar until they received the old one. That had nothing to do with my question. So I have to call them back and they finally email the labels two days later. I send the old guitar back and wait for the email saying they are going to send a new one. That never happens so I email them to check the status of my return. They email me back saying that the black washburn was back-ordered and wouldn't be ready to ship for another month. Which would be fine except that wasn't even the guitar that I wanted. So now here I am now waiting for my refund so that a damn month later I can finally get my guitar.

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6:15 pm EDT
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Musician's Friend Fraud

I recently purchased a Spider III 15 watt AMP under the label 'scratch and dent'. When I received the AMP there was little in the way of cosmetic defects. However the main volume adjuster was fixated on the level 2 volume and useless. The 'scratch and dent' was guaranteed to work but 'look' less appealing in order for a cheaper price. The packaging process required the use of another box (on top of the original shipping box) with the responsibility of any damages on the shipper (you). I was not impressed and will not be back again.

Happy ending - I called Line 6 and they're completely replacing the AMP with a brand new one (shipping and accountability on them!)

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11:44 pm EDT

Musician's Friend Paid twice and they wouldn't refund

I made an order >$300USD online and paid with Paypal. I was emailed that it did not process. I called the store and was told to reorder. In the meantime one of the sale items was no longer available. I decided to pay directly with my AMEX this time and received my order promptly. However, that very day, almost a week later, it also processed through Paypal at the original amount. I contacted them and was told to proceed through Paypal. I'd never had to do this and my complaint didn't seem to fit into their resolution categories. I chose the most appropriate but Paypal notified me that my choice of merchandise not received was invalid. So I went with the other and heard from Musician's Friend that they had sent me the refund but it would take several days to show up on my Paypal account. In the meantime my resolution time expired and then I found out I had only been refunded $9 - the difference between the original and 2nd order when the sale item was no longer available. Paypal wouldn't help me, Amex said they couldn't help me and Musician's Friend continued to ignore my emails, cut me off when I phoned and tried to get through to accounting etc. After more than a year of this I couldn't imagine what else I could do. It wouldn't be so upsetting if I had a response from someone in the accounting department or actually received the merchandise twice. Of course even if they did cough up the $, the USD has taken a major dive so I'd still be out >40% of what it cost me in Canadian not to mention the primetime phone calls. I was very disheartened and I went with a website that actually has a fair reputation, not to mention Paypal, so I can only imagine how it feels to be totally conned. But few of us, consumers, can afford $500 losses.

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An angry citizen
Rochester, US
Mar 02, 2009 10:38 pm EST

All of their reviews are censored and controlled, but mostly their just 100% fake, fake, fake, what ###.
Here is proof on this page, all the titles of the reviews are in CAPS and they all have the same tone and general inflections that leads me to...Just look at some things for yourselves, and then deccide; They are thieves and liars, how is it that this became the largest music equipment distributor/wholesaler in the whole world? F**K!#$&}%+@$^! god-damn...### man... Guitar Center, Musicians friend and guitar center are like the Walmart of music stores, and they get away with the same S*it, they can do whatever they want, because there loaded, loaded to the max, Boycott these swine.

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I've Been Robbed
,
Nov 28, 2008 4:25 pm EST

BBB Rating

Based on BBB files, this business has a BBB Rating of D+.

Reasons for this rating include:
Number of complaints filed against business.
Number of complaints filed against business that were not resolved.

Business Contact and Profile

Name: Musicians Friend
Phone: [protected]
Fax: [protected]
Address: 180 W Election Rd Ste 100
Draper, UT 84020
Website: www.musiciansfriend.com
http://www.musiciansfriend.com/
Original Business Start Date: October 1983
Principal: Mr Paul Christensen, Complaint Contact
Customer Contact: Mr Paul Christensen, Complaint Contact - [protected] or paul.christensen@musiciansfriend.com
Email Address: cpurkey@musiciansfriend.com
Industry Classification: Musical Instruments-Dealers, Internet Shopping Services, Mail Order & Catalog Shopping, Recording Service-Sound & Video
BBB Accreditation: This company is not a BBB Accredited business.
Additional DBA Names: Musician's Friend
Musician's Friend, Inc.

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8:15 am EDT
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Musician's Friend Worst customer service ever!

Musicians Friend has terrible customer service. I ordered a Toca conga set that was on sale from $500 down to $350 on the 17th of April. They shipped out some Mackie speaker instead. I had to send it back, and I had to wait until it got there until they sent out the correct product. I end up only getting one of the two congas. I call in and the guy wants me to SEND IT BACK AGAIN to exchange it on account of missing parts. After I tell him how long its been taking, he finally agrees to submit a report to the missing parts department.

A week and a half later, I still don't hear from them, so I have to call in myself and talk to a supervisor. He tells me that they're discontinued. It took them that long just to figure out that they're discontinued. Its also amazing that they would ship half the order when they don't even have the other half and not do anything about it. They probably wouldn't have even done anything at all if I hadn't called in and told them I only got one conga.

The supervisor finally offers to replace the conga set with another one thats around $500. They tell me they'll ship it by 2nd day air as soon as I ship mine out and it shows up in the tracking information. I ship it on Friday and call in Saturday morning. They tell me there's a glitch in the system and to call back Sunday. How convenient. I call in Sunday, the guy tells me it'll get here Thursday because of Memorial Day. Today, Thursday, I get my order. Two lousy stands. Like I can really play on two stands. I call in, they tell the congas are still being packed and there's nothing they can do about it because blah blah blah they have a lot of orders blah blah blah. I finally talk to a supervisor who tells me he'll try to get it shipped out today so that it gets here on Saturday, but its a long shot and I'll probably get it on Monday. A month and a half, all I have are two lousy stands, and I have to wait yet another weekend. I'll bet 20 bucks something else will go wrong.

I'll never buy from Musicians Friend again. If you do buy from them, you can only hope that they get the order right the first time. You do not want to have to go through customer service. A root canal without any anesthetic is more pleasant.

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12:00 am EST
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Musician's Friend Scam advertising!

Around the twelve of Dec 2007, my daughter ordered a bass guitar as a gift for me, under the assumption that the advertisement about being delivered before Christmas was true. The item got here a week later after Christmas, and was damaged. I proceed to returned it on the second of January 2008, after getting their authorization and a shipping label.

As of today, January 18, 2008 (it was delivered to them on the 8th according with the UPS tracking document) I have not received the exchange item. We have called twice and there is always some excuse, I have Emailed them and no response at all. I have been a customer of this company for a while, never had a problem before, but it seems that recently no one cares about the people that keeps their business going.

I am not asking for a refund, just for the item to be shipped accordingly, I even authorized the payment of the difference, since I chosen a more expensive one, out of my credit card which they have the number registered. I will appreciate your assistance in contacting these people and help them to see the light, this is not good for their or my business.

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12:00 am EDT

Musician's Friend Incompetent and non-responsive company

I ordered a Gibson RB-250 Mastertone banjo from Musician's Friend on the web (www.musiciansfriend.com ) several months ago. The item was backordered for some time, and I don't blame Musician's Friend for that. However, when the item was shipped it went to the wrong address. After they cancelled then reissued my order, presumably due to the backorder problems, they failed to transfer the correct shipping address to the reissued order. When I initially received this reissue confirmation, I tried emailing them from the Contact page on their website to let them know that the shipping address was wrong. That was months ago and I have yet to get a response.

The instrument is supposed to be delivered to the wrong address sometime this week, and since I won't be in town this week there's not much chance I'll get it. When I got the shipping notice I tried emailing them again, got no response, so I called. While the lady I talked to was very sympathetic and apologetic for this problem, there was nothing she could do to help. Hopefully UPS won't just leave it on the doorstep, if they do, it'll be gone by the time I get back.

I'm screwed and won't use this company again, and hopefully someone else will see this before they decide to purchase anything from these incompetent and non-responsive people.

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xf899
Sac, US
Aug 30, 2023 10:18 pm EDT

Order sent to wrong address and they did not fix issue. Would not let me speak to Manager on duty. Poor customer service with insulting staff.

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D. White
Panama City Beach, US
Jun 22, 2010 1:56 pm EDT

Just invested over $2K with them just to lose $1500 more! My recording interface and software made it onto the packing list, but not into the shipping box. They have no regard for the fact that their mistake has cost me money - no regard for the fact that I wasn't just buying a product from them, but also the service of having it shipped. I am going to get a resolution that makes me feel a little less robbed!

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I've Been Robbed
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Nov 28, 2008 4:21 pm EST

BBB Rating

Based on BBB files, this business has a BBB Rating of D+.

Reasons for this rating include:
Number of complaints filed against business.
Number of complaints filed against business that were not resolved.

Business Contact and Profile

Name: Musicians Friend
Phone: [protected]
Fax: [protected]
Address: 180 W Election Rd Ste 100
Draper, UT 84020
Website: www.musiciansfriend.com
http://www.musiciansfriend.com/
Original Business Start Date: October 1983
Principal: Mr Paul Christensen, Complaint Contact
Customer Contact: Mr Paul Christensen, Complaint Contact - [protected] or paul.christensen@musiciansfriend.com
Email Address: cpurkey@musiciansfriend.com
Industry Classification: Musical Instruments-Dealers, Internet Shopping Services, Mail Order & Catalog Shopping, Recording Service-Sound & Video
BBB Accreditation: This company is not a BBB Accredited business.
Additional DBA Names: Musician's Friend
Musician's Friend, Inc.

Musician's Friend Customer Reviews Overview

Musician's Friend is a popular online retailer of musical instruments and accessories. The website has received a significant number of positive reviews from customers who have purchased products from the site. Customers have praised the website for its extensive selection of products, competitive pricing, and excellent customer service.

Many customers have commented on the website's user-friendly interface, which makes it easy to find and purchase the products they need. The website also offers a range of helpful resources, including product reviews and buying guides, which can help customers make informed purchasing decisions.

Customers have also praised Musician's Friend for its fast and reliable shipping, with many reporting that their orders arrived on time and in good condition. The website's customer service team has also received high marks, with many customers reporting that they received prompt and helpful assistance when they had questions or concerns.

Overall, Musician's Friend is a highly recommended online retailer for musicians and music enthusiasts. With its extensive selection of products, competitive pricing, and excellent customer service, the website is a top choice for anyone looking to purchase musical instruments and accessories online.
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Contact Musician's Friend customer service

Phone numbers

1800 449 9128 +1 (801) 501-8110 More phone numbers

Website

www.musiciansfriend.com

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