I used to order dvd's from DD Home Entertainment and they always got the dvd's to me, no later then two weeks from ordering. Then in August 2007, I had a letter from Simply Home Entertainment saying they had bought out DDHE.
Several weeks later I ordered some dvd's, two of which were Christmas presents for family, from Simply and I wish I hadn't.
I posted my order on October 24th 2007 and a month later I had not got any of them so I phoned up and the bloke said 'they will be with you in two weeks'.
A few more weeks went by and I still did not have any, so I phoned up again and the woman said 'I will send them out to you again'. One week later and hey presto one dvd turned up.
I waited another week and by this time it was nearly Christmas and the woman said 'they have all been sent to you' I told her I have only had one dvd and she said ' I will send them out to you again' one week later I recieved two dvd's but not the ones for christmas presents, so I had to go out and buy my two family members something else!
After the new year I phoned up and said the same sort of thing 'I am still waiting for two dvd's and they were meant for christmas presents!' and the woman said 'oh I am sorry to hear that', when she checked my details she told me 'We have recently updated our computers and there is no record of your order. There is a lot of writing against your name and I cant understand it. I will have to get my superviser to phone you later'
A week later I still had not heard anything so I phoned again and the bloke that answered told me 'you will probably recieve them soon' I got quite annoyed after that and told him I had not had such a bad delivery service in all my life and he just grunted and put the phone down.
A week later I sent a letter of complaint addressed to their Customer Services Manager, using one of their freepost envelopes and told them if I did not recieve the last dvd or a refund for it by two weeks I will complain to The Office of Fair Trading. I still have not heard anything, so their time is up.
I thought I would look for any other complaints about them first where their name popped up. They still have £19.99 of mine for the dvd I have not got yet, plus I had to go out and spend about £50 for different christmas presents for my two family members.
Has anybody else had this problem with SIMPLY HOME ENTERTAINMENT. I am certainly not going to order anything else from SIMPLY HOME ENTERTAINMENT.