Avoid this company like the plague!!! They will avoid you should you need, well, anything in the form of customer service.
I start to return a power adapter that a sales rep told me should work, but that I should order it online.
I order online, the part numbers given to me over the phone. Everything worked great except the power adapter wasn't the correct Watts/Volts (underpowered)
This cost a 99.00 diagnostic fee at a local repair shop. I then attempt this return...
They go out of their way to make it difficult for the customer.
Step 1 Do not answer returns phone line, refer them to the returns department, and have an automated recording direct them back to the website for further obstruction.
Case in point "I need to return a power adapter"
"Ok great, let me transfer you, I am only in sales, I am not trained in how to handle a return..."
"So you have never had to return an order to a department store as a consumer yourself? Do you need to go to special schooling to perform the function of accepting a return?"
"But siiir, you need to talk to returns"
"Ma'am, I know you are going to transfer me to a message that is going to direct me to your website. My computer does not work at the moment, can I please talk to a person to facilitate this return, I would like to order the correct adapter, and need to return this one"
"Siiiiir, you need to try ---"
"I should say the same about you"
Step two. If customer persists, send an email, and reject the email, make them go to a fax machine- They probably only have a cell phone, this should reduce the amount of returns... If they should scan and attach the return form, tell them it is wrong. This will frustrate your customer even further. DO NOT ADMIT FAULT!! MUNDO CORP IS NOT TO BLAME, as if set forth in our policy, (they will not have any reason to read this document until step 3)
Step 3, semantics argument
Sample of form (after rewording it to reflect the email which spelled out the order in it's entirety) as follows:
PRODUCT & PROBLEM INFORMATION
Is the product defective? NO
Detailed Description of Problem (Please be as specific as possible)
Wrong power adapter was ordered by mistake.
Is product phsyically damaged ? 0
Was there damage to the package ? (If so, please retain package) 0
Has a 3rd party installed or tested product ? 1
If Yes answers, please provide details :
Professional Repair Center, Determinied The Power Adapter Was Underpowering The Laptop
CUSTOMER CERTIFICATION (MUST BE SIGNED AND COMPLETED BY CUSTOMER)
I agree with the terms and charges of service as stated above. I authorize Mundo Corp to charge my credit card for the testing fee and return shipping costs if the product tests fully functional.
Please check www.mundocorp.com/warranty.html for complete details.
Customer Signature: E-SIGNED
Step 4, loop back to step 2. Any other customers requiring service shall be transferred to the phone tree loop until they initiate an email, creating a never ending cycle that will make your customer wonder if they were really right in the first place, and this is the desired outcome, the customer will arrive to the conclusion that they were wrong, and eat the cost of the item. This will save us two fold.