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MultiChoice / no service or feedback on payments made

1 johannnesburg, South Africa
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On the 27/10/2016 I made a payment of R1000 with the wrong reference number on the 28/10/2016 I phoned the call centre and spoke to a consultant Wendy Hermans she confirmed that she received the proof of payment and that she will escalate this week I phoned again because I noticed that no allocation has been made, I spoke to Neliswe Dube mailed again and she also confirmed that she received the proof of payment today is Friday and I still have not received any feedback. Is this your level of service?

Je
Nov 3, 2016

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