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MultiChoice Africa / DSTV
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www.multichoice.co.za
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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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11:59 pm EST
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MultiChoice Africa / DSTV lucifer! on channel 102 unethical

New series that aired 27 January 2016 on DSTV channel 102 called "Lucifer". This programme is aired at peak family time whilst young children are still up and able to watch this satanic broadcast. This goes 100% against my Christian values and is detrimental to the youth and young children of this country. What are we trying to teach our children that Satan and his demonic ways are ok and the way to go NO NO NO...HOW WILL WE EVER BUILD A BETTER SOUTH AFRICA IF WE STAND FOR AND PROMOTE SATANISM!

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jamie.newburn
Jacksonville, US
May 02, 2016 10:51 pm EDT

So did you even watch the show or just going off about the name?

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AJ666
, ZA
Feb 03, 2016 11:58 am EST

No one cares that you are offended, if you don't like the show then don't watch. It is made up fiction, just like your religion

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Mariette Kruger
, US
Feb 02, 2016 4:24 am EST

As a Christian I do not agree with broadcasting this show. It goes against what we live for in serving God. I also do believe that we must teach our children the correct path and not only by telling but by example.

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Julani Angelucci
, US
Jan 31, 2016 3:15 pm EST

As a fellow Christian I agree 100 % that the programme Lucifer goes against my Christian beliefs and are extremely offensive! Lucifer are seen as enemy no 1 in the Christian religion and DSTV glorifies him by airing this programme! Worldwide petitions against this programme on Fox channel shows the offence Christians take to this programme! Personally I am disgusted and extremely disappointed that a Christian country should put up with this kind of programming and in family time. In fact no time is good enough for this rubbish!

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8:30 am EST

MultiChoice Africa / DSTV unethical program being aired on tv

I have removed the Edge tv channel from my list of favourites and I have also blocked that channel permanently. The series, Lucifer, which begins tonight on that channel, is glorifying Satan and making him out to be a helpful, caring person when in fact he is a heinous, vile fallen angel condemned by El Shaddai for ever. If more people remove that channel and block it, and not watch it, in effect, boycotting it, perhaps the producers will WAKE UP. And NO, I am not a prissy Christian who moans about everything. I am someone who knows the horrors and aftermath of what witchcraft and satanism can do. Watching that show will open the door to Lucifer and his demonic sidekicks, giving them free reign to move into your homes.
I think it is utterly shocking that DSTV would allow something like this to air across any of their channels. The other series called American Horror Story is just as heinous. Violent, degrading, sick, perverted, bloody, satanic...you name it...it is ALL there. Now we have to be subjected to yet another series...even worse...gloryfying the prince of darkness himself.
Enough is enough.

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CarmzB
, US
Feb 02, 2016 9:10 am EST

Ha ha okay how about just not watch the channel? But its okay to illegally stream shows? mmmmmmm right

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Frans Adams
, US
Jan 27, 2016 11:26 am EST

Christians should actually go the full extend and cancel there dstv subscription as DSTV is condoning the series by airing the series on there network. Disgusting to think they can air a series that defies everything Christians stand for. I am cancelling my DSTV and using the money to get a faster Internet and stream decent programs. Why should you even have to be put in a position to block a channel which you pay for because DSTV don't have Christian values. The last time I checked SA is very much still a Christian country but we have become to relaxed by allowing things to happen that are directly against our beliefs. Stand up and take action! Cancel DSTV.

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11:22 am EST

MultiChoice Africa / DSTV an attack on christian values

I find it utterly disturbing that DSTV (Multi-choice brand) would allow a TV program to air on 1 of their prime channels (MNETedge) named "lucifer" that promotes and idolizes an extremist religion - satanism! Airing: 27 January 2016 @ 07:00pm This is highly irresponsible behavior from the senior management at MultiChoice/DSTV/MNET and fail to realize that South Africa is a Christian nation and by airing this anathema to Christianity they are bound to do more harm to their brand/reputation than they understand. Would mnet allow their channel to promote islamic extremism by playing a tv series called "Osama Bin Laden"? that plays down the crimes of this religious extremist? absolutely no difference between satanism and islamic extremism. Having had a DSTV premium package for over 15 years I would absolutely rather cancel my subscription as opposed to run the risk of having one or more of the many people that live here to be exposed to this degenerative poison. Resolution: Remove the show from the upcoming lineup.

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Johnny@Johnny
, ZA
Feb 18, 2016 12:18 am EST
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Lucifer has always been an attraction to those living in darkness. Mnet is in trouble and are trying to attract more viewers even if they have to promote Satanism. People in darkness don't understand the power of demonic spirits. When you allow Lucifer to be broadcast throughout South Africa something is coming. Murder, rape, drugs, robbery and violence will increase at a alarming paste. There is blood on the hands of Mnet management. This will also effect the economy. and Mnet will be the first to feel it.
i am praying that the management will come to repentance of this sin against the people of South Africa. Every person that viewed this program of Lucifer, their blood would be ask from the management. The terrible day of judgement is coming! I have already cancelled my subscription with Multichoice and Mweb because Multichoice, Mnet and Mweb are under the same group.

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Dwain Lourens
, US
Feb 03, 2016 7:51 am EST

You all need a life. Only extremist religion here is you Christian nuts

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sapiens
, US
Feb 02, 2016 1:00 pm EST

Feel sorry for people who have been misled by Satan to believe that there is no religion or God. It is unfortunate that Satan has been so successful in using people in churches to cause the very crimes you are referring to. That is exactly the nature of Satan - to use the weaknesses of the same people who are supposed to work FOR the church and turn them to do the opposite. It is Satan's nature to deceive. Clearly DSTV and many others have already been deceived as well. That is why this series is unacceptable. We will not subscribe to a company that spreads the word of Satan.

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Enzo Ferrari
, US
Feb 01, 2016 4:47 pm EST
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Kudos to DSTV! Anything that mocks religion is doing a public service. If profoundly ignorant brainwashed people want to believe in voodoo, that's their problem. Unfortunately religious crazies have been responsable for more misery and death throughout human history than malaria, tuberculosis, and AIDS. Religion not only reflects profound ignorance, it is for the most part anti-female, anti-science, homophobic, and constitutes a form of child abuse, giving innocent kids the notion of sin, Satan, and hell-- just for j*****g off, or having "impure" thoughts..
What islamic fanatics are doing to christians is nothing compared to what catholics did to protestants, christians did to jews, catholics did to indigenous populations in Latin America, etc., etc.
To paraphrase Christopher Hitchens, I only regret that there is no hell so that religious fanatics could go there. But...just for the hell of it...you should all go to hell! And BTW, the icon of some hot crazy guy who thinks he's god's son, barely dressed, nailed to a cross, is a great homoerotic sadomasochistic image.

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kyleI
, US
Feb 01, 2016 9:40 am EST

close them down immediately

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Frikkels
, ZA
Jan 28, 2016 9:35 am EST

PROMOTION OF THE DEVIL BY THE NEW WORLD ORDER
I phoned DSTV customer care line this morning and the arrogant operator refuses to cancel my subscription.
I had to wrote a email to Naspers IR department to get my subscription cancelled.
I AM CALLING UPON ALL CHRISTIANS IN THIS COUNTRY TO STAND UP AGAINST THE DEVIL AND HIS ALLIES.

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Nada Nieuwoudt
, US
Jan 28, 2016 8:36 am EST

DSTV? Really how sly can you get?
You choose NOT to cancel the programme but move it to a different day, a different time slot and a different day and time for repeats!
Did you really think that Christians cannot think for themselves and would not find out?
CANCEL this show and NOT move it to another time slot or day, or we WILL cancel our subscriptions!
We WILL NOT ACCEPT THIS MOCKERY ON OUR GOD!

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Lynne Austin
, ZA
Jan 28, 2016 12:57 am EST

As a Christian I am utterly appalled and take exception that Multi Choice/DSTV is prepared to air a series, viz. Lucifer on Channel 102, that blatantly promotes Satanism. This program makes a mockery of the Bible and our Almighty God! You have shown the utmost disrespect to all your Christian subscribers' beliefs and mocked our God ... do you even realize what you are doing? Our God is not mocked!
To avoid the risk of having any family member residing in my home or friends that visit be exposed to this degenerative poison, I'd rather cancel my subscription.
The Only Resolution is to Remove the show from the upcoming lineup.

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LydiaM
, ZA
Jan 28, 2016 12:06 am EST
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Utter discussed about the program Lucifer aired on DSTV channel 102 last night. I as a Christian take exception that you and your company can so blatantly promote Satanism. You will definitely loose my account should this series not be removed from the air!

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MichelleMoreland
, ZA
Jan 27, 2016 11:46 pm EST
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I am totally shocked about the fact that Multichoice - MNet is going to air this Series. Many Christians subscribe to DSTV and this series is totally disrespectful to our beliefs and mocks our Bible and our God!
I am going to reconsider my subscription depending on the outcome!

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8:49 am EST
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MultiChoice Africa / DSTV debit order fraud

DSTV/MultiChoice have been debiting the incorrect amount for the past 3 months. (Account: [protected]) 26/10/2015 - R1, 175.53 25/11/2015 - R1, 133.00 28/12/2015 - R1, 133.00 Note that the authorised amount is R814, 00. Originally their call center staff kept referring back to Nedbank insisting that the fault is with my bank. DSTV/MultiChoice also threatened that they would blacklist me should I reverse any of the debit orders. After searching various consumer sites/forums, I got hold of some of MultiChoice's managers contact details (Natasha Abed & Manti Seleka) and was put in contact with their ***** department - Herbert Mosavel. For the past 2 weeks I have been dealing with Herbert Mosavel, the ***** Administrator at MultiChoice. Herbert is handling the Debit Order ***** cases and has informed me that MultiChoice is at fault and that I will be refunded, but every time I contact Herbert there is a different excuse why the refund has not been done. On Friday, 15 January, I asked for my DSTV/MultiChoice subscription to be cancelled. Once again I was promised that money owed to me, (R999.53) would be refunded to my bank account. Yet again, no refund has been done.

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Drake Jones
, US
Nov 09, 2017 12:53 am EST

Good Day
Please assist this is the second month debit order amount is going off my wife`s account.
She does not have an account with dstv. Month of October and November.
Your call center cant assist us. [protected] Lincoln

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7:15 am EST
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MultiChoice Africa / DSTV debit order fraud by dstv multichoice

DSTV/MultiChoice have been debiting the incorrect amount for the past 3 months. Originally their call center staff kept referring back to Nedbank insisting that the fault is with my bank. DSTV/MultiChoice threatened that they would blacklist me should I reverse any of the debit orders. After searching various consumer sites/forums, I got hold of some of MultiChoice’s managers contact details (Natasha Abed & Manti Seleka) and was put in contact with their Fraud department - Herbert Mosavel. For the past 2 weeks I have been dealing with Herbert Mosavel, the Fraud Administrator at MultiChoice. Herbert is handling the Debit Order fraud cases and has informed me that MultiChoice is at fault and that I will be refunded, but every time I contact Herbert there is a different excuse why the refund has not been done. On Friday, 15 January, I asked for my DSTV/MultiChoice subscription to be cancelled. Again I was promised that money owed to me, (R999.53) would be refunded to my bank account. Yet again, no refund has been done. My account number: [protected]

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5:05 am EST

MultiChoice Africa / DSTV dstv catch up downloads

My new PVR Explora does not want to download the Catch up Plus programmes and apparently this has been going on for a long period. My daughter is now at 4 weeks mine a week. When I called and spoke to the Multichoice catchup department they say they do not have a problem and yet when you phone the pre recorded message says that they do have a problem. Who do we believe and really they need to get it sorted. Maybe we should all cancel our subscriptions?

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5:39 am EST

MultiChoice Africa / DSTV walka change of ownership

Re Account Number: [protected] - Aletta Herselman This email was send to Multichoice on the 9th of December On 2 November 2015 the attached document was sent to the Change of Ownership department to do a change of ownership for a walka that I sold. The change of ownership was done on the 7th of November 2015. After the change of ownership was done I went onto my DSTV account on the internet and saw that the wrong walka was transferred. I have contacted the DSTV call centre whereby they assured me that the right walka was transferred to the new owner. The new owner started experiencing problems with the walka although she paid for the month of November 2015 she could not use the walka. On 4 December 2015 the new owner came all the way from Pretoria so that we can sort out the problem. We went to a DSTV Centre in Mondeor where they informed me that the wrong walka was transferred to the new owner. (This after the DSTV call centre assured me that the right walka was transferred). I went home to get all the paper work and phoned DSTV. The service that we have received from the call centre was extremely poor. The phone call costed me a R100 and my problem was not resolved. I had to explain everything to the lady that answered the phone she told me that I must hold on she just want to confirm with the supervisor what she must do to fix the problem. While I was on hold I was transferred back to switchboard where another lady answered the phone. Once again I had to explain the problem to her. She said to me that she had escalate the call to the walka department and ask them to rectify the problem urgently. Again she said to me that I must hold on she just want to confirm with the supervisor if there is anything else she could do to resolve the problem sooner. She has put me on hold before she could provide me with the reference number. Again I was put back to switchboard where a third lady answered the call. I had to explain the whole situation from the beginning. I have asked the third lady to please phone me back as my airtime is running out and she said that they cannot phone out. Why do you have a call centre if they cannot assist you? R100 is a lot of money to spend without any resolution to your problem. Basically waisted money. Does this mean that we should not phone the DSTV call centre because they are only there to take your money. I have contacted the call centre again this afternoon (9 December 2015) where they informed me that no call was logged or nothing was escalated to the Walka department. I cannot express the anger and disappointment that I am feeling right now. I am a multichoice customer for over 20 years now and this is the service that I receive. My problem is still not resolved. The attached document was the original request for change of ownership. The walka with serial number [protected] must be linked to my account ([protected]). Walka number [protected] must be linked to account (Mrs Smit - 7109346). Please can you fix the problem urgently. After this I have logged 3 more calls to get the problem resolved. It is still not done. I don't think they know how to resolve the problem. They don't want to give me a contact number for a manager so I can speak to them. I am now at a stage where I don't know what to do. Please can you assist.

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11:13 pm EST

MultiChoice Africa / DSTV payment not allocated

On the 22 November 2015 my DSTV was suspended, and I could not understand why, so I logged on to my self service dash board and realised that my service was suspended due to payment, so there was an outstanding amount that needed to be paid so I made the payment expecting my services to be activated, after making the payment my services was not activated so logged on to self service again and then was asked to make another payment which I carried out and then my services was activated. I then realised that the payment made was excessive so I contact the DSTV customer service department, and was told that my payment for November did not go through and I was sure it went through as I had sent them proof of payment, I then did a follow up and as told by a call center manager that payment for August was not received so I then went into my account sent through the proof of payment for August and November on the 15 December which I am yet to hear from her, now services have been terminated and was asked to make a payment of R 390, 67 which I have made and my services are still suspended because they require a further R 500, 00. This is getting ridiculous.

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12:18 pm EST

MultiChoice Africa / DSTV change of ownership

I requested a change of ownership on an account on 02/11/2015 and the change was confirmed, the I requested a change of decoder(explora) ownership on 04/11/2015 and that was confirmed as well. On 15/12/2015 I had the Explora installed and when I called the DSTV call centre to have the decoder activated I was informed that the account was still on the name of the previous owner and the Explora was put on a newly created account! I had to send a request again on 15/12, and today it is the 19th and this still has not been finalised! I am very unhappy with the services I have received!

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2:57 am EST

MultiChoice Africa / DSTV no catch up on secondary dstv explora

We purchased a second DSTV Explora on 6th Dec already and no DSTV Catch Up series were loading but BoxOffice titles were loading on our secondary decoder - So we took decoder to Multichoice N1 City, Cape Town and they replaced it for us. We set up the new Explora we were given and still no catch up - so we purchased and had someone install a 90cm aluminium dish to ensure that signal quality would be better but even though the signal improved drastically - still no catch up on our secondary decoder. Our primary decoder has no issues and it is also an Explora. So back to Mutlichoice and they were unable to assist and have since advised that it is an issue they are unable to assist with. Please can someone get in touch with me to discuss what needs to be done to resolve our issue as it seems we are not the only people who have this problem - should you require any further details, contact me on [protected] - I am paying for a service that I'm not getting full functionality from. So please get back to me soonest.

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11:51 am EST

MultiChoice Africa / DSTV no service as promised

On 4 December 2015, I phoned multichoice Amanzimtoti to enquire what time the maintenance fellows would be around (I had gone in personally to the shop early the morning and been told that they were busy but they would come and fix up the service)not once but multiple times, and was told by the person answering that they were going to come still, even at my last call at 4.45pm, I was given assurance that they were coming. It is now 7.40 pm and nothing - I am becoming disillusioned with Mutichoice and am going to take this to twitter and facebook so if possible, people can avoid that branch or make comments in the local newspaper. I ma under guarantee until the 9th of the month, and if they do not come in before then, I will take this to my legal fellow to sort if charged or such. In the meantime, I feel multichoice allows this bad service and turns a blind eye to it, as it has monopoly. This is bad bad bad, I would have switched long ago if I could.

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2:09 am EST
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MultiChoice Africa / DSTV 9 weeks of bad service

I had an prepaid account for a PVR decoder and I switched to the promotional Explorer that you have for R849 on 14 September 2015. As stated by the terms I had to pay in advance before the decoder could be delivered. I did pay by debit order on 18 September 2015 but only received the decoder on 25 September 2015 as for some reason the courier company could not find my address. When I finally got my explorer I had to contact the call centre as the account was not changed. After several calls to the call centre since then, my account was suspended due to non payments and the fact that the account was never changed. The dates of all these calls I refer to was on 25/09, 30/09, 2/10, 7/10 and on 16/10, 28/10, 2/11, 4/11, 12/11 and 2/12. When I spoke to a supervisor that promised everything will be done. That never happened. I received a sms that states I need to pay more or less R700 so that my service would not be suspended and the debit order of R849 that was supposed to go off did not go off. After 3 attempts from multi choice to debit my account the only deducted R56, R58 and R56 which I had to pay fees for and I still had an outstanding balance on my account. After another call the call centre told me to pay the outstanding amount manually which I did. Surprise surprise the following month they debited my account but with the outstanding balance of the previous month. Now they tell me the refund will take 3 to 5 working days. I've been a loyal customer for a long time and I never in my life came across bad customer like this for 9 weeks straight nor can I understand why incompetent people are put in call centres to assist!

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6:07 am EST
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MultiChoice Africa / DSTV no help and lies all around

Ive been loyal subscriber for 18 years never having problems but switched to debit order august 2014 for the explora packet deal and coming september 2015 in the middle of the month I sent email upon email asking to change debit order date from 27th to 2nd of each month. Change of salary date was cause. Have been phoning two months and with being treated with uttermost lack of knowledge and rascism I am very upset. Ive cried, begged and even swore and threatend to no aveil. Its one lie upon the other. I spoke to a woman when I received sms stating my dstv was interupted, I immediatley phoned and was promised debit order will be back in place end october. All lies! Debit order was not, end october came with me endlessly phoning holding on and empty promises. I was told to pay seperate amounts so each can go to its relevant parties, then phoned twice more even speaking to a call centre manager on the 1st of november who promised to handle it himself and phone me on the 2. Still waiting. My dstv not installed as I am awaiting my house only moving in next week. But now receive sms stating I have to pay absurd amounts. I am fed up and the actions I receive. I was told that emails never gets checked so why bother sending any. Then I was told that there is no head office phone number to report this issue to. Now I ask what do I have to do? Wait till I get laywer letter and then go to court so the court can see I did my part. I have never seen such empty promises and bad service ever. And I have to pay for mistakes that wasnt mine to begin with. I wonder why I even bother posting here because as clearly as its stated over a million viewers why would they bother helping the few of us that battle.

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2:40 am EST
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MultiChoice Africa / DSTV xtra view

Ok so I was disconnected and re-connected 3 days ago, my explore is working fine but the extra view according to multichoice has also been activated but is not working on my side, I have for the last 3 days been calling in to the call centre and was told yesterday the xtra was not connected at all, the nyc gentlemen so called connected me... I get home after 8pm last night and it still does not work, I call the call centre again from my cell speak to a lady and was told how to disconnect cables and move cables around at one stage I was talking to 2 different call centre agents at the same time, 30 mins later (From my cell) still the xtra view is not connected, i'm then told it is now been escalated to the technical dept and I should get a call in about an hours tym, 11 pm and still no call! I call in again today to the call centre and i'm told according to multichoice everything is working fine... Its not working... Im paying for it and its not working! I'm then told to take the decoder in for fixing... For crying out loud this decoder and set up has been working the same for the last 2 years nothing has changed. I just want it to work... Can someone anyone sort this out please!

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10:43 am EST
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MultiChoice Africa / DSTV dstv extra view

We have had the dstv SD pvr for years now which has 2 channels, so last week we decided to add a 3rd channel of which i know plenty people have it set up like that. I called to ask what decoder to get and was assisted, i then also read on dstv website about which decoders are compatible and how much it costs for extra view i.e. R80. I then brought a dstv explorer for R1800 and a smart switch for another R450 to be able to use the explorer. I then also paid the technician another R1200 to install last week Thursday 19/11/2015. It worked for a few minutes and went off. Was told my the terrible call centre there is a technical problem on dstv side. I called again on friday and was told extra view was never added and tried again with no luck. I then did the same Saturday and Sunday, where Thabo told me to get the technician out again to sort out the error E32-4. He then came here and called on the 24th and eventually was told by Thabane she doesn't know what's wrong on the account and needs her supervisor to do it who was in a meeting, i asked that her supervisor Antonio Nuku sort it out and let me know when done. This wasnt done. I called back and spoke to Kabelo who couldn't assist either saying that its fine on his side but could see it was escalated to the supervisors he will personally go check with his supervisor Valentine but nothing was fixed and not feedback wad given. So today the 26/11/2015 it still wasnt done as i was told by some consultants in the call centre that it was the decoder (but worked fine until i activated extraview) so decided to take it to a dstv agent in Greenstone called Aerial & Satellite excellence. The african guy plugged everything in and said its all fine, but when asked about the 2nd channel on the standard pvr was disabled he couldn't tell me why. So another guy there explained that this has been discontinued and cant use the extra channel, meaning 2 channels maximum. So buying anothet dstv decoder with the labour and everything was a complete waste, not one person in the call centre mentioned this and was either not notified by their superiors at dstv or they completely trying to get away with this by playing dumb. The independent dstv technician also did not know about the discontinuation of the 2nd channel. Dstv has by far the worst call centre i have ever dealt with, not sure if its because they are uneducated or not trained before they go on the phones but its a complete joke. Whats worse is that we pay so much for premium packages but will increase annually and now take channels aways from you, how can you have this advertised on your website as possible for R80 extra but its not? After spending all the money on installing and the new decoder?

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11:59 pm EST
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MultiChoice Africa / DSTV supervisors & call center ladies

Very unhappy with a certain Supervisor I spoke to on the 16/11/2015 can't recall her name but I'm sure my phone calls can be checked up! I phoned multi choice in the beginning of Nov stating that I wanted to down grade as I'm in financial difficulties. I spoke to a Posha who assisted me and gave me an amount to pay of R297.00 if I'm correct. Just a week there after my dstv was switched off. I phoned again spoke to another lady (also don't have her name now with me) and she went and listed to my conversation I had with Posha. She then phoned me back and told me Posha gave me the wrong information and that she will activate my account again due to what Posha said to me. She told me that I just wont be able to use Box office and that my account will stay active until the next pay day which is 25/11/2015. Unfortunately my account was deactivated on the 16/11/2015. So I phoned again spoke to a Sandile if I'm correct ... I told her the whole story and she then directed me to her SUPERVISOR (also cant remember the name) I explained once more my situation and told her it's not my fault that the call center gave me the wrong information and made me pay an amount. I asked the so called Supervisor to go and listen to the 2 conversations I had with the Posha and the other lady and get back to me with an answer as this was NOT MY FAULT they gave me the wrong information. Till today 24/11/2015 the so called SUPERVISOR phoned me back! Really disappointed!

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7:27 am EST

MultiChoice Africa / DSTV dstv explora contract package

I took out an Explora contract with Multi choice in Aug. Subsequently i had to make a payment of R849 before the decoder was dispatched. The pmt was made on 21 Aug and i received the decoder on the 24th. Then multi choice deducted the following amounts R908.50 on 28/08, R1657.50 on 28/09 and again R1657.50 on28/10. On Tuesday 3 November i called Multi choice to inquire about the double debit orders that have been deducted from my account and i was told that the matter will be escalated to the DPP department and i will receive feedback within 24hrs, I called back twice within that week but no one could assist me because the DPP department had a backlog that they were dealing with. Eventually I got a call one week later. I explained my situation and was then told I would get feedback within 48 hrs. I also explained to the lady who called me on 10 Nov that the initial lady I spoke to told me that once I have had my explora installed I should call multi choice and have it activated. This was never done because too date the explora is not being used but in the meantime I am being billed for it.. I do understand that I have a contractual agreement with Multi choice to pay the explora but to be billed for 2 premium subscriptions? This does not make logical sense. I was then told that the conversations will be listened too and I will get feedback from them. It is now exactly 2 weeks later and still I have not received any feedback from Multi choice nor my money back. The conclusion I have made is that I have been billed twice for the same product which is the premium subscription. To date I have not installed the Explora but I am being billed for it whilst I am paying the exact premium on my PVR. Can Multi Choice please rectify this mistake before you take another R1657.50 from my account this month. How long does it take you to resolve one simple query? Or should I rather ask how long does it take you to listen to a few conversations I had with multi choice over the past few weeks?

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Anne-Frances Swart
, US
Nov 19, 2015 3:22 am EST
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The complaint raised by Lucinda Becorny Posted: 2015-11-18 are exactly my problem!
I've also been in contact with several people all over the Multichoice call centres.
I actually went to the "new" Centurion Call Centre where I've been assisted by consultant named Zandilee. I explained the whole situation, she then went to consult with her "manager". On return she informed me that they have listened to recording and that they will take explorer decoder back and although I should go to DPP department, they'll sort out this problem and that I'll be refunded, I even asked for a reference number should I need to contact anybody. I waited and waited for the refund I were promised, obviously it never happened until today. I called [protected] to get Centurion's contact number, you can't phone Centurion, they referred me to DPP after I explained the situation again. Then I received a call from Lerato Mogoshane, explained everything again, she send mail to Zandalee, I've been copied in after requesting to be. After e-mail it was calls / e-mails back and forth up to a stage where I refused to deal with Lerato, as she rumbled her version over the phone, not really listening to my problem. According to her she listened to exactly the same recording Centurion, and I can't claim what Centurion promised. I went to Hello Peter as I was getting so tired of explaining problem over and over. Received to responses from Multichoice of how sorry they are and they will attend to the problem within 48 hours as they are extremely busy. Never the less after speaking to Tebogo, Nathy, they even gave me their direct line numbers, nothing was solved and we are still where we began. Centurion since today haven't replied on any mail send to them! in all this circus Multichoice blocks DSTv twice in a period of 4 weeks. My payment to Multichoice are by debit order, what a surprise. Since around June I've been debited with amount between R1500 up to R3000 causing other debit orders being returned and budget total disaster. I've called Tebogo again this morning, no he referred it to DPP and they informed him that I can't cancel contract as they've told me several times, he never came back to me as promised by him the first time. Now I should take it further with DPP as this isn't really his department. He'll contact them again and give me feedback still today after a little "argument". The explorer still active and my ordinary premium DSTv cancelled. Now I must pay for something I don't have and can't watch with decoder I do have. I originally got DSTv for my mother being on pension (76) to be able to watch more than just the usual SABC channels, E and Mnet. She's now stressing when will they block decoder again. She on her little monies she receive every month must now provide groceries due to amounts being deducted. I went into self service on line, guess what, I'm going to be billed again for both decoders and amount around R4000 for arrears on explorer. It seems that I'll once again not be able to provide but ask my mother. I'm really tired of all this, cancel the explorer, forget about refund as it must have cost me close to that already with all the calls from my cellphone, no landline, and e-mails and time taken in working hours.

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12:24 pm EST

MultiChoice Africa / DSTV mnet - satellite tv live shows background music drowns out speech

We have watched numerous live shows on DSTV channels and especially the Mnet programs such as carte Blanche and SA Idols as well as other live programs and the background music is so loud that you cannot hear what is being said. The same is happening on the adverts . Most of Carte Blanche on 15 th November was like this and one could not hear what was going on or being said. What is the point of having a program where you cannot hear what is going on. Please fix this ! It is the most irritating thing.

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12:58 pm EST

MultiChoice Africa / DSTV dstv

Multichoice and dstv service is crap! I recently moved my dstv from sa to botswana, don't believe that multichoice can assist! If you want the saucy details, continue reading! This is not ending with this message, all calls have been recorded and will be posted on you tube so keep a lookout! I spent the last three days trying to configure the dstv with the outcome being simple... Buy a new decoder! The simple process is to de-activate the service in sa and to re-create the service in the "africa" call center, sa number [protected] and africa [protected], don't seem to be far apart? The sa branch need to cancel the service and put the smartcard and decoder into "secondhand status" before the africa call center can activate the service in africa. The end result is typical non-existent south african service! The following "agents wasted my money on endless calls from botswana to sa and still no joy, the process just keeps on changing and the service just gets worst: sa branch: linda msibi and kelebogile, both extremely arrogant and have no regard for client service. Africa branch: celeste gusmao (Four calls answered) and jose kubuya (Three calls answered) none of the people above has the skill to assist with the change. The story started with sa instructing to phone africa. Africa referred me back to the sa call-center; after much convincing they"cancelled"the service. Initially they wanted to"schedule"the cancellation as it is paid in advance. After cancellation I suddenly owed them approximately r250, figure that! Phoning africa again they confirmed the service is not cancelled, here the"procedure"changed as I now had to send them an e-mail. After preparing my laptop, I phoned the sa branch with my notebook, pen, voice recorder and notebook ready for action, I had to make all the calls and send the e-mails as they do not have the facilities. The second"procedure"now is to download a"change of ownership"and sent this completed form to them (With no e-mail supplied) together with a certified copy of id or passport. Numerous calls and arguments followed with the end result now from our dear"qualified" call center agent kgomotso telling me to just buy a new decoder and smartcard as it can be activated immediately. To date still no service so I am entertaining myself by writing this notice! Multichoie and dstv, you suig!

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4:39 am EST

MultiChoice Africa / DSTV explora decorder and istallation

HI I logged a call on the 6th November 2015 and requested to get the package that Multichoice offer - an DSTV explora decoder and installation which is paid over 24 months. I was told to send an SMS to a number and someone will contact me. I did have a call on the 7th by I had a problem with my cell phone. I have since called the call centre twice to follow up and also gave them alternative contact numbers to contact me. No one has contacted me as yet. I feel this is very poor service. I was told that I can not contact the people directly about this and just have to wait for their call. I was also told their is a back log. This is not my problem. Don't offer a service if you can not cope with the demand. My contact details are - phone [protected] or [protected] - My name is Cilla

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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