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MultiChoice Africa / DSTV
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www.multichoice.co.za
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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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J
10:52 am EDT

MultiChoice Africa / DSTV channel deletion

What a greedy, selfish company! Keep closing down channels but when a new one launches, it's only for 'premium' viewers e.g channel 123 tonight at 17.30. Some folk just cannot afford R700 a month for premium channels but those same folk miss the channels that were included in their cheaper bouquet now deleted and not replaced! e.g 171. Disgusting and should be addressed, particularly for pensioners who rely on TV for company and have a limited budget!

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Anton Opperman
, US
Apr 04, 2016 12:35 am EDT

I tried calling and using Facebook and it seems that the removed channel sage continue. I don't want to move to a package without Kyknet as I was told on the other Select package the particular channel is still available at the same price. This is discrimination against people choosing an Afrikaans channel and probably because I am white. Why can't somebody intervene to correct the unfairness or must one take it to the Public Protector to get the channel back that was remove without notice or explanation. DStv is not responding to my complaint.

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JP Vanderveen
, US
Nov 05, 2015 3:08 pm EST

I am disturbed that despite the fact that there is a gospel channel on DSTV Audio that The Light, which is marketed as a new age channel is almost exclusively a gospel channel as well. Why is this ?

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j h purdy
, ZA
Aug 06, 2015 11:03 am EDT
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you advertise that no matter what program package you have, you can still record any program .
I am in a retirement village and we have the same package as a guesthouse have but can not record the programs . I feel this is discriminating .
unhappy customer
J H Purdy

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RAB frustrated
, ZA
Dec 05, 2011 10:21 am EST

I have not had delivery of the Dish Magazine for 4 months. My address has been unchanged for 10 years. When I do phone I am told that they cannot send me another book. Despite several telephone calls and emails, nobody is prepared to deal with this matter. Rather shameful considering the costs of the Premium subscription.

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jvdm
, ZA
Sep 06, 2011 3:18 pm EDT
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After suspending my account in May 2011, i reconnected it on August 1, 2011, but paid for it on 30 July 2011 via internet banking. The amount I paid still doesn't reflect on my account. I have been swicthed off three times during August 6, 2011 and September 6, 2011. Now who has pockted the money, or was it put aside for the boss annual bonus or year end fucntion for the staff or did some make out credit note to pay some else account.

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Vileonore
, US
Oct 06, 2010 12:17 pm EDT

My account fell in arrears due to multichoice deciding to stop charginmg my credit card. I then paid the arreas amount and 1 month in advance. The service was connected and then cut-off again 12 hours later. We have raised it with multichoice again, but they have not yet reconnected teh service or responded after 7 hours.

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Waananbe
, US
Aug 28, 2010 11:19 am EDT

We also experienced the delayed soundtrack on the English soundtrack during the rugby. And all of the other DSTV channels were fine, so it was definitely a Multichoice problem, regardless of the denials.

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vasantasena
, ZA
Oct 19, 2013 1:57 am EDT
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subtitles not always available even on the same programme series or movies. complaints to the call centre only result in an explanation of what subtitles are. As a hard -of-hearing person, this feature makes for viewing pleasure and quite frustrating and disappointing when it is not available on a regular basis

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angeliqueD
, ZA
Dec 03, 2012 3:10 am EST

Iive paid my dstv and its still not reconnected...I phoned more than 12 times since yesterday.nobody can tell me what the reason is and the they stiil put the phone down in my ear...iam wasting airtime to phone them but still no answers!

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Bongile862398
, US
Dec 23, 2011 3:47 pm EST

My sister T.Z Sithebe has paid her dstv account at absa bank on the19th of December 2011 on the smartcard no [protected].She has phoned your call centre and could not find any help.Please reconnect her DSTV service.

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1:32 am EDT

MultiChoice Africa / DSTV unfair billing

I phoned Multichoice at the beginning of March to find out more about the DSTV Explora. I took the R799 option, which includes the Premium Package and the Decoder. I received the decoder on the 16th of March 2015 and the new decoder could only be installed on the 2nd of April 2015. The old services(XtraView) and decoder (single view) was disconnected on the 2nd of April 2015 and the new services and decoder on the same day. About 20h00 that evening, the 2nd of April 2015, my account was debited with R1605.94. I reversed the transaction and then made an eft payment of R799. When I phoned in a consultant informed that as soon as I received the decoder they start billing. So I have to pay the amount R1605.94. In the mean time not one consultant could help me right. No one returns my calls, rather DSTV suspended services. To pay for something I didn't have is very unfair.

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Update by milah01
Apr 10, 2015 4:25 am EDT

come to think about it. when installation is done, a message on the screen appears to contact the call centre to activate the smartcard. so how is it possible to activate the services for the premium package if the smart card wasn't activated?

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4:56 pm EDT
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MultiChoice Africa / DSTV unallocated payment

I have been struggling since october 2014 to resolve this issue. Multichoice just keeps on neglecting to resolve my account reflecting arrears. I have send the proof of payments several times, made phone calls several times but nothing is being done. Multichoice keep on debiting large amounts from my Bank account and as soon as I reverse the amount my Account gets suspended. I am frustrated with this poor service. I have a lot of case numbers but thats where it stays. Please help!

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3:41 am EDT

MultiChoice Africa / DSTV cancellation

I made a call to dstv call centre in Nov 2014 requesting cancelation of a smartcard. Followd up re cancelation in january 2015 stil not cancelled. Followd thru again in March 2015 stil not canceld. In the interim I am paying for a service I do not utilise only because consultants do not do their jobs. To date I am stil waiting for cancellation and refund of my monies since october 2014. Not to mention consultants answering the phones are so full of attitude, to say the least.

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11:05 pm EST
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MultiChoice Africa / DSTV I am furious at dstv stealing from our money!!!

Dstv needs to refund us for the numerous months they have double debited my account and all the extra charges they decided to debit just because they want extra money and find it ok to ***** from customers. If my account is not credited today and my dstv switched back on today still I will have my article exposing dstv published in the newspaper and every possible form of media as I'm sick of companies that think they have the power to rob their clients and get away with it.

I WANT A MANAGER TO CONTACT ME AND SORT THIS OUT TODAY! MY cell [protected]

Failure to comply to this will result in exposing multi choice to fullest extent!

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12:29 am EDT
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MultiChoice Africa / DSTV services suspended

I am totally dissatisfied with the multichoice call centre. My account has been suspended on the the 30th of the month and my salary date is the 31st of the month, the consultant refused to assist with this matter and just said that we must pay before reconnected, how must I pay if I haven't received my salary yet, furthermore according to my knowledge you have until the 7th of the month to pay anything. I feel that being disconnected and that after phoning the call centre and not getting any assistance with regards to the problem, this is really uncalled for, unprofessional and just plain not fair

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2:53 pm EDT
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MultiChoice Africa / DSTV pathetic accounting service

Last month my DSTV account was disconnected. I called the service center and I was told it was due to outstanding amount of since Dec 2013. The consultant connected the account and told me that I must pay the outstanding amount.

In the new month I downgraded my account to R185.00. I paid the amount indicated by the consultant. The next morning my account was disconnected again! My wife called the call center (Spoke to Raymond - Ref : [protected] - I think in my opinion, it's time to ask to speak to a manager. This is not the first time this happened. The consultant is also surprised that the person we deal with each month, could not see that according to their system, an amount is outstanding (according to him from Dec13) as N1 City is the major CT division and they have full access to all the details. He didn't want to re-connect the service now as we will be charged a re-connection fee but if they can resolve it at N1 City, then they can reverse the charge as clearly he also admitted it's not our fault as their staff are suppose to give us the correct amount due when we ask what is due when we pay them there. It's not as if we are paying the incorrect amount via EFT etc) and was told I owe them R209.73 and they will not connect my dstv unless the amount is paid.

I went to the N1 City offices. I spoke to a consultant and I explained my situation. The looked on the system and said that I owe them ONLY R25.00 for the insurance was not added when I paid. I told her to please double check. She chatted to a supervisor and the connection fee was reversed and I paid ONLY the R25.00 (on Friday - Ref : [protected]). Sunday morning I saw an envelope on the screen "please R24.95 and connection fee) I ignored the message because I already paid the R25.00 and the reconnection fee was reversed.

As we came home the evening my dstv was disconnected again. I called the call center and insisted that a team leader or manager please call me. I spoke to Blessing which took my contact details at 20h13 and it is now 21H45 and I still had no call from multichoice. I must now waste time and petrol again to go and sort it out.

The service of multichoice is so pathetic... I know that they don't give a damn about customer service otherwise they would have called me. I wish that there is a competitor company so that multichoice loose all the clients...

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snow wh
, ZW
Oct 09, 2014 7:26 am EDT

Absolutely agree with everything mentioned.
DSTV - MulTI CHOICE - Really DO NOT CARE, or bother to take annoy of our complaints to rectify or improve their services.
they have the awful attitude that if we don't like it, we leave it.

in Harare, the services are not any better. and DSTV SIMPLY DOES NOT CARE.!

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5:25 am EDT
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MultiChoice Africa / DSTV overdue refund

I was notified by Multichoice 6 months ago that I had a credit on my account of R487.63. I moved to the UK 5 years ago and closed this account in June 2009. I have been sending numerous e-mails regarding getting this refund paid into my local South African ABSA which has been active since 1986 & is still used for local insurance, rent deposits for my property in Cape Town etc. Every time I enquire about the refund I'm told by a different person every time that either ABSA is not a South African bank ? or my account is not a South African account. I think there is some sort of fiddle going on here and my money may have routed to someones back pocket.

My account number was [protected]

Hopefully you can assist in this matter.

Regards
Mervyn Ferguson

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Update by Bambazonki
Sep 07, 2014 5:37 am EDT

I have been trying for the past 6 months to get a refund of R467.63 from Multichoice. My account number was [protected] which I closed 5 years ago when I moved to the UK. I have string of e-mails instructing them to deposit the monies into my South African ABSA account. This account is still active & used regularly to deposit funds from tenants in South Africa pays insurances etc. I have been told by Multichoice on several occasions that ABSA is not a South African bank ? My bank account is not a South African & therefore they can't deposit the cheque. There is some sort of fiddle going on here & I have had enough of Multichoices nonsense, I want my money back.

Hopefully you can assist.

Regards

Mervyn Ferguson

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12:32 am EDT
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MultiChoice Africa / DSTV service suspended after I made payment

Even after payment my monthly subscription, my service has been suspended. I was told that I owe R171 for not notifying them that I will be activating my account. Multichoice keeps ripping me off all the time. There's always additional costs that no one can explain! making money out of us! Multichoice must have serious competition soon! YOU ARE THE WORST! AND YOU ARE A RIP OFF! I am a very unhappy customer. I am one of your loyal customers who always pays on time! and this is what i get! service suspended after payment my monthly subscription plus the R177 that no one can explain. Call centre is useless as they make you hold for longer than 20minutes only to waste your time again

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J T Ganzwyk
, ZA
Apr 15, 2016 2:08 am EDT
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What does a person have to do to get any service from Dstv.
They have allocated the payment but the journals they conveniantly forgot about.
The account is up to date and 2 months old but connection and disconnection fees of R 200.00 was charged.

I must say their service on the accounts side is going for a ball of crap.
2 months this type of service has been delivered, still the issue has not been resolved.
I dont know what the problen is, just a simple accounting procesure is too dificult for their staff.

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Donped
, ZA
Dec 03, 2011 3:58 pm EST

What is the not, point of setting schedules if they change at will. Wake up DSTV, not only is the software of your product below par but you can keep to your schedule as you did once again today. I am looking forward to scheduled rugby at 16H30 for the wales ausies match which changes to 17h30 but at 17H50 has still not been viewed. CLOWNS

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brentchetty
, ZA
Oct 15, 2014 1:52 pm EDT
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hi,
I recently called DSTV to find out why certain channels work and others dont and I am very upset with the service provided by DSTV. I am told by their call centre team that I will be forced to pay for this service even though I am not receiving the service. what a rip off.

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Ampie
, ZA
Nov 26, 2010 1:00 pm EST

Won a price from DSTV over one year ago and are still waiting to receive my prize, DSTV are in no way assisting, leaving the price winner to try and claim the prize (with no results) This price is to the value of R59 900.00 What more must I do?

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NTEGYERIZE
, UG
Apr 15, 2015 8:23 am EDT

PAID FOR MY CARD NUMBER BUT NOT CONNECTED

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Channel Chaser
, ZA
Mar 27, 2012 11:53 pm EDT

One of DSTV's biggest farces is their so-called insurance service. You get sold the line that should you ever encounter a problem with your decoder, that such decoder would be replaced immediately. I recently encountered a problem with my HD PVR whereby a blue block appeared on my screen stating that there was a problem with the hard disc. I contacted DSTV explaining the problem and was told that I should take the decoder into the nearest service provider. They would then send the decoder to Jo'burg to repair it. I then inquired as to what had happened to the initial promise made to me by one of the their telesales people that I would be issued with a brand new one. It was then explained to me that not all of their branches keep new decoders in stock. I then replied that exactly the same issue had recently happened to a friend of mine and that he had waited for 7 days to have his decoder returned to him. I was then told that this was the norm, because we live in a smaller town like Welkom. My question now is: surely when we are sold the insurance, the sales person can see on their system that I live in Welkom and then tell me the truth by informing me that should I qualify for a replacement decoder that I will be without such decoder for a week ? Am I liable to pay the full installment even though I am without the service for a week ? Surely DSTV can afford to issue spare decoders to their branches for such instances, even in a place like Welkom !

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3:40 am EDT
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MultiChoice Africa / DSTV suspension of account

My dstv account has been suspended four days after I made payment. Multichoice does not allow eft consumers the same coutersy as debit order cutomers the standard 48hrs for payment to reflect after a public holiday starting from the first working day after such a public holiday. The furthermore insue a R50 reconnection fee for suspending my subscribtion four days after its been paid. Have given them the refference no of the transaction that the account has been paid but my subscribtion is still suspended and the penalty fee is still being claimed by them. They treat customers who chooses doing eft payments in a discriminating fashion. Debit order customers are allowed to have two day starting from the first working day for payment to reflect on the system where eft customers is being suspended within twelve to twenty four hours. This is unfair bussiness practice and corrupt. When you contact them they put you on holr for prolonged period untill all airtime has ran out and refuse to call a customer back. All consumers should have their basic constitutional right to be treated fair and equal and it seems dstv has no care for their subscribers opting to pay via the internet

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5:48 am EDT
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MultiChoice Africa / DSTV unnecessary suspended

In April I went to Multi Choice in Pietermaritzburg to change the channels I was using fromR295 to R185.00. I did pay the penalties. I was told to R185.00 end of May 2014. I receive a message starting that I must pay R128.00 on the 31 May 2014. I did pay R150.00 on the 31 May 2014. On Monday the 2nd of June 2014 my dstv was suspended I sent the email with proof of payment at [protected]@multichoice.co.za and On Tuesday the 3rd June 2014 I phone Multichoice in Durban the consultant as k for the case no: 510170 and she active it. On wednesday the dstv was suspended and had an envelop for me to pay R172 .00 . That means I must R150.00 plus R172.00 that is R322.00 for what?. My dstv still suspended while my R150.00 has been paid in time. What if June finish I will pay the other amount which my R150.00 i never use.

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3:38 am EDT
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MultiChoice Africa / DSTV bad service / false advertising

Hi,

For the past year we have been trying to sort out our viewing on our DSTV...

Since the extra channels that were added last year most of our channels do not working, we have been complaining for a year now and nothing has been done...
DSTV charges us a prorate for connection of my DSTV again but you don’t pay me the prorate for a the year that i cannot view the channels i paid for...
DSTV advertised that when the extra channels, changing of channels etc that we (the consumer) does not have to do a thing They (Mutlichoice) will do all the work for us (FALSE ADVERTISING) since then we have been doing all the work taking our decoder in, phoning for installers, phoning DSTV for help...
Over the year we have wasted our time and money and now we have had it, we now are seeking legal advice...

Last week I was told about 3 times that a supervisor will contact us back and we still waiting, the service is pathetic, their staff are unmannered and unprofessional and not at all educated to work in a call centre...

I personally think with all the money they make the least you can do is send you staff for proper training...

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2:55 am EDT
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MultiChoice Africa / DSTV payment query

I have made payment an electronic payment to Multichoice on the 20/10/13 of R274.66 and my services were scrambled on the reason that the payment is not reflecting, and they asked for proof of that transaction which I provided including a Bank statement reflecting that transaction.but they are still scrambling my service regardless of all numerous e-mails and calls I have made to them regarding this.can somebody somewhere please help us with this cause it seems this is done on purpose to string people along for so we can keep calling them and they're making money of those calls.

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10:38 pm EST
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MultiChoice Africa / DSTV subscription suspension after payment - 2nd time

This is the second month that I have paid multichoise my subscription and they have suspended my viewing! Every time it is an issue to get this matter resolved. I call them to confirm the amount that I have to pay, I do the eft, and then I call to confirm payment was received. I was even told that I am currently in a credit balance this month, but yet, when I woke up this morning, my viewing was suspended, and when I called, I got a recording that informed me it is due to non-payment! These people are pathetic - I have only had problems with them on my account since december 2012 that has caused me to logg 5 hello peter complaints against them in about 14 months. And every month it is the same problem! I want a upper manager or director to get in touch with me to explain what the hell is going on their side, because their normal "customer care consultants" or what ever the hell they want to call them self's does not know what they are talking about!

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zungu salvadori fox
, ZA
Mar 22, 2014 1:08 pm EDT

Mr salvdori fox zungu I'd [protected] I dnt kwon yourl suspend me bcoz I'm paing everytime month I pay infact it not the end of da month but yourl suspended me

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9:37 pm EST
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MultiChoice Africa / DSTV double deduction

I didnt authorise a debit order on my account from multichoice as we pay it cash at the pick and pay. Multichoice has now gone and deducted it from our account. .I dont understand how as it isnt legal to deduct someones account without their permission. I want the money deducted fully refunded into my acc and mutlichoice to stop this illegal debit order.

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12:56 pm EST
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MultiChoice Africa / DSTV ignorance towards customer

I had my walka stolen and after contacting the call centre was advised to call the DCC number, upon calling this number an automated system indicated the hours are Mon - Fri until 17h00, logged a query on the website and for 72 hours no response, logged another web query and received a call from Multichoice advising they will suspend the service to the stolen item, and DCC will contact me, to date nothing, sent another web query what I need to do and received an e-mail stating that I need to obtain a case number and take this to the walk in centre, did all of this only to be told it has to be done within 7 days, I then advised that it was reported to DSTV within said period and I only received an e-mail advising what I needed to do, this to no avail, I then asked Thuli where on the reply mail does it stated that I needed to obtain the number within 7 days and I was told well the person dealing with this in JHB is not available and that the service to the unit was never suspended as per the mail and asked if my e-mail is still the same yet I have changed it thrice, clearly shows what DSTV really think of their clients if their systems doesn't even update certain info or web queries.

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9:29 am EDT
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MultiChoice Africa / DSTV false infor

Good day

I am a very angry client, I called your contact centre on the 23rd June to change my banking details on my debit order and the lady(Lufono) I spoke to advised that it was too late for the debit to go through on Tuesday but what she can do is do a double debit on the 25th July for July and August. I even asked her if she was sure and she said yes and since your calls are recorded you can listen to the call. To my surprise I woke and my account was suspended I immediately called your contact centre on [protected] and spoke this other lady who said the was no way that they could double debit on the 25th and that I had to do a manual transaction and I told but I spoke to someone from your side who said it was possible and that my account wouldn't be suspended. After been put on hold and speaking to this lady for 40mins I asked to speak her supervisor and her was Lebo and also said that I had to pay the was no way they would reconnect me and double debit on the 25th but she would only reconnect me for 3days but I had to make a payment. But what makes me more angry is the fact that I'm suffering because you hired incompetent people who give clients false information. If Lufuno had explained to me on the 23rd to make a manual payment I would have but because I got mislead I was now suffering with a suspended account was talking to people who felt like were doing me a favour forgetting that I'm a customer who was wronged who was using his own money to contact them . The line got disconnected while I was speaking to Lebo. I called again and spoke to a supervisor by the name of Lerato who this time it was not even possible for them to reconnect me for the 3days without a payment like Lebo had said. Why do you have people who mislead clients and keep on changing stories cause I don't know what to believe. I then make a payment and the is no HD channels, I can't rewind and I can't view my recorded shows.

I will not rest until something is done, during this time no one even bothered to apologise.

I'm so frustrated by your poor service. You treat clients like rubbish. I am so angry. I spent hours on the phone with your people and nothing was resolved. I still have to pay R50 reconnecting fees and my cellphone bill. This is unacceptable.

I want all those people to be dealt with.

Please contact me on [protected]/[protected]

I will be awaiting your response and call.

Regards
Delson Ngobeni

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9:18 am EDT
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MultiChoice Africa / DSTV pathetic service and breach of contract

I am disgusted by the service received from Multichoice. Despite paying all my premiums each month, I have been told that I owe them R690 because some other customer paid into my account, which was reversed. However, for that month I paid.
I have also paid all reconnection fees as well. If this was really a mistake on my part, I accept that. However, in this case it is not.

Having been a Customer Relations Manager and experienced in providing satisfactory customer service, let me enlighten you.

Treating Customers Fairly entails that:
1) Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the Corporate culture
2) Consumers are provided with clear information and kept appropriately informed before during and after the point of sale
3) Consumers are provided with products that perform as firms have led them to expect, and associated service is of an acceptable standard and as they have been led to expect
4) Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

Has Multichoice and the representatives of Multichoice kept to this?

So let me do the ground work for you on Root Cause Analysis. Error vs Apology vs Resolution
Error: is that of Multichoice
Apology: Have I receive one? Certainly not
Resolution: How are you going to fix this ?

And a Multichoice representative has the audacity to call us and tell us we are going to get blacklisted... You have another thing coming. This has caused me Material Distress, Material Inconvenience, Potential Financial Loss. How do you think the press and ombudsman will deal with this case knowing that Multichoice is breach of their contract?

I want this sorted out NOW and my account to be reconnected with no fee payable on my end. I want a formal apology and want this to be escalated to the Complaints Department/CEO/Head of Servicing

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Wouter Nel
, US
Jan 01, 2017 5:57 am EST

Mutichoices' service is by far the worse on the planet. They know that they have the monopoly in the business, hence they don't care a damn. They don't know the meaning of the word "customer service".

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ACRibeiro
, ZA
Feb 01, 2014 12:42 pm EST

How can we (the consumers) start an organized boycott to DSTV, Multichoice
Services?
We pay for thy advertising, they wasting our airtime, we pay for a bouquet but
receiving on our decoders deferent bouquet, they don’t solve customers problems, etc, etc, etc
Call centres are rubbish, stinking and no one cares,
Time to wakeup and take action
Acr Email: norcom@ananzi.co.za

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5:27 am EDT
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MultiChoice Africa / DSTV treatment by consultannt

An email, posted between me and a consultant at multi-choice:
Phumlani

That still does not give the right to rudely hang up as you did, or is our municipality not a valuable client. When you realised I was busy, you could have had the courtesy to say can I call back... Your dis-ability to speak well with clients demonstrates the lack of training multi choice has provided in dealing with customers. I further wish to be assisted by someone else from your institutions as I have no desire to ever work with you...

Regards
Kedibone sentle
Communications officer

— original message —
From: phumlani radebe [mailto:phumlani. [protected]@multichoice.co. Za]
Sent: 09 may 2013 03:48 pm
To: kedibone s
Subject: re: emailing: maluti-[protected]

Hi kedibone,

I find it extremely rude when one calls you put them on hold for long let alone their had the courtesy to call you.

The least thing that you could have done was to tell me you call me back while you carry on with what with you were doing.

I have other customers to attend, time it is very important in any business. We can only liaise with clients who are willing to be assisted.

Kind regards,

Phumlani radebe
Specialist collections
Finance

T+[protected]

— original message —
From: kedibone s [mailto:[protected]@map. Fs.gov. Za]
Sent: thursday, may 09, 2013 3:53 pm
To: phumlani radebe
Subject: re: emailing: maluti-[protected]

Hi phumlani

You hung up before we could talk and the next thing you disconnect our dstv, I really don't appreciate it. And as per our last telephonic conversation, I requested for you to send the invoice, the invoice has been submitted to our supply chain for payments but the manner in which you just cut me off like that before we even speak because I asked you to hold and next thing you hung up on me. I really as a client did not appreciate how you dealt with me.

Kedibone sentle

— original message —
From: phumlani radebe [mailto:phumlani. [protected]@multichoice.co. Za]
Sent: 24 april 2013 02:59 pm
To: [protected]@map. Fs.gov. Za
Subject: emailing: maluti-[protected]

Your message is ready to be sent with the following file or link
Attachments:

Maluti-[protected]

Note: to protect against computer viruses, e-mail programs may prevent sending or receiving certain types of file attachments. Check your e-mail security settings to determine how attachments are handled.

This electronic communication and the attached file (S) are subject to a disclaimer which can be viewed at http://www.multichoice.co.za/multichoice/view/multichoice/en/page21855.
If you are unable to view the disclaimer, please email [protected]@multichoice.co. Za for a copy.

This electronic communication and the attached file (S) are subject to a disclaimer which can be viewed at http://www.multichoice.co.za/multichoice/view/multichoice/en/page21855.
If you are unable to view the disclaimer, please email [protected]@multichoice.co. Za for a copy.

Read full review of MultiChoice Africa / DSTV and 3 comments
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mpuleleng
, ZA
Nov 22, 2016 2:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi I have an issue with installers who came to a house I was working on only to steal my cell phone Samsung s5. This happened in naturena unit 22 villa Montana on the 11 november 2016. I was there to do some maintenance work, just before they came in the house i was busy in bath room where I left my phone on the toilet sit. Then two guys from mulitichoice came in the house to check the connection, as i was busy in the living room one of the guys went into the toilet when i had left my phone on the toilet sit... soon after using the toilet my phone disappeared... i later found out that he works for a installation company called magic sat which then i got ahold of the manger by the name of mandla / desire they call him which he has promised to repay me for the phone which he hasn't yesterday he tried making sign an agreement to settle out of court by paying me R1500 which i did not agree to so id would appreciate if multi choice could intervein to sort out this issues i have since opened a case with mondeor police station case no 235/11./2016 i would like to be compensated for my stolen phone by their employer

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mpuleleng
, ZA
Nov 22, 2016 2:17 am EST
Verified customer This comment was posted by a verified customer. Learn more

hi i have an issue with installers who came to a house i was working on only to steal my cell phone samsung s5. this happened in naturena unit 22 villa montana. i was there to do some maintenance work in the bath room where i left my phone on the toilet sit. then two guys from mulitichoice came in the house to check the connection, as i was busy in the living room one of the guys went into the toilet when i had left my phone on the toilet sit... soon after using the toilet my phone disappeared... i later found out that he works for a installation company called magic sat which then i got ahold of the manger by the name of mandla / desire they call him and he has been giving me the run around regarding this issues i would appreciate if multi choice could intervein to sort out this issues i have since opened a case with mondeor police station case no 235/11./2016

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miss mazibuko
, GB
Sep 27, 2013 11:49 am EDT

I have paid at 3pm and after 3hours the was still no connetion and even the custmor service is very poor R100 of airtime wasted down the bin very angry

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3:59 am EST
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MultiChoice Africa / DSTV dstv account hijacked

Dear Tossers
On Tuesday (4/12) night around 22:00 I noticed that my DSTV service was scrambled and I had an error 107-4. I then wasted more than an hour of my time trying to get through to your call centre. Silly me, I should have known better as all I achieved was to spend an hour on hold wasting my time and airtime until the centre eventually closed. The next morning, I tried again and eventually got through to an actual human, after again getting cut off a few times.
The operator eventually discovered that on Tuesday at 14:30 my HD PVR 4 tuner decoder had been marked as faulty and swapped for a reconditioned unit. This unit was now linked to my smart card. However, my decoder was still in my lounge, with my smart card in it. The operator informed me that she could not fix it, but someone would call me to fix the problem. They did indeed call yesterday, assured me that it was sorted out, however when I got home it was still the same. So, back to the call centre, where we found that the card was still linked to the wrong decoder, and again the operator was unable to fix it.
It is now 48 hours later, nothing has been done by Multichoice and I am still without service. I have wasted hours on hold and getting cut off by the call centre. I have had enough of this lot. I demand:
1) That Multichoice fix my account ASAP.
2) I want them to recompense me for my COSTS: airtime, my time and loss of service.
Enough!

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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