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MultiChoice Africa / DSTV Customer Service Phone, Email, Contacts

MultiChoice Africa / DSTV
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www.multichoice.co.za
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1.1 2288 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2238 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2288

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1:58 am EDT
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MultiChoice Africa / DSTV reconnection fee scam

I've been a Multichoice customer for 3 years, and for a company who's been around for 25+ years to make such customer service blunders is beyond me.
My monthly service fee was due on Sunday the 28th of October. On Monday the 29th of October I made my full service fee payment using 1 of the payment methods noted on their website. I enjoyed my full premium subscription with extra view and HD (a whopping R655 pm) for the whole of Sunday, Monday and Tuesday. On Wednesday morning I'm informed via their call centre that my account has been suspended and I need to pay a R50 reconnection fee! They've suspended my account 2 days after it had been settled in full? On questioning this, I'm instructed that it is because I didn't make payment by Sunday.
Even if I ignore the fact that they don't accept debit orders from my bank, even if I ignore my personal beliefs that one shall not to do any work or financial transactions on the day of the Lord, even if I ignore the fact that I've been a loyal customer for 3years, even if I ignore the Consumer protection act that protects consumers of unjust charges, their actions still scream a lack of social responsibility, this from a provider "who cares"

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2:40 am EDT
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MultiChoice Africa / DSTV fraudulent account payments

To whom it may concern. 31/7/2012
It was with shock and dismay the I was informed that Multichoise has been debiting Mr L Janse van Vuuren bank account for my ( Mrs A.M.E.Smit) DSTV Smartcard nr [protected] account.. He has been in Sidney, Australia for the last 4 years. He did not think it necessary to access his account in the Cape as he knew that his accounts were in order.
Although he had given my the DSTV decoder, which I have not been using as it has not been connected to a dish. I only registered it on my name until further notice. I on the other hand never received any accounts and did not expect any because I had not yet activated my account with Multichoise.
Please be so kind to rectify this problem as soon as possible, by refunding Mr L j v Vuuren his money .

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9:11 am EDT
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MultiChoice Africa / DSTV suspending my account

I wasnot home for a few days and I forgot to send someone to absa to pay my dstv fees for july. Yesterday I phoned them and asked them to give me an extention until monday for banks to open. They told me the can't help me because I owe such a huge! Amount. I owe only the fees for july 2012. They are really not interested to help anyone with a problem. They probably won't even comment on my problem because they are unhelpful. But they show programs over and over and over and we must just keep quiet or they suspend you account

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9:06 pm EDT
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MultiChoice Africa / DSTV xtraview

My elderly parents decided to install a XtraView decoder.Bought the box and installation done. Then called the USELESS call centre to setup, on hold for 40 min (no luck). Then decided to rather drive to Multichoice, only to find out the closest office is 35km away. Arrives at the office with a que lined up outside and issued a #324. After standing in this que for more than an hour they had to give up as they could not stand anymore (SHAME ON YOU MULTICHOICE). I then go to their home and call the call centre, 54 min on hold, finally get an answer, a further hour on my cell to setup the XtraView. Great now it works and my dad gets call from Mutichoice the next day asking if all is fine, great. Now 2 weeks later they receive a statement for 2 premium subscriptions, call the call centre and told they don't have a record of a XtraView setup (USELESS). Now we have to start the process again. Totally disgusted with the worthless and incompetence of Multichoice, can not wait for a decent alternative to this useless bunch of heartless exploiters. Sure I will receive a e-mail excuse as usual, anyway if Multichoice want to call with their story my # is [protected]

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Simon Mogadime
, ZA
Feb 11, 2015 10:57 pm EST

Am from nebo in Limpopo multi choice is not reliable to its customers, is always charging extra amount we are paying 270 but this year of 2015 february I paid over 450, why is this company doing this to us we are making business to grow I think if they can hav competition things will improve or maybe they do not know the meaning of customer service i think your staff still need training about how to treat customer, you know when you make one customer unhappy he/she will tell 10 more customers about your bad attidute or treatment and you will lose customers and your company is one of those who dnt care about their customers so you wil lose more and more everyday until you change to put customers first

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12:17 pm EDT
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MultiChoice Africa / DSTV disconnected after payment

I paid my account at Shoprite but still got disconnected, that is very inconvenient. Why then say we can pay there if their system does not update on Multichoice' s side. Now I cannot watch. Why do I have to call in and waste money. Yesterday I proactively tried to let the call centre know that I paid to avoid this. I was given an estimated time of 32 minutes and 40 minutes later I was still holding. Now this is poor customer services. If I am a valued customer then I should be given an option to leave details so that I can be called back. Now I wasted time on the line. At the same time I am inconvenienced. Multichoice sought yourself out.

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10:51 pm EDT
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MultiChoice Africa / DSTV dstv mobile & premium subscribers

In Dec 2011 I bought a Walka at a DSTV regional office as it was advertised that as a premium subscriber my mobile subsciption would be for free, I enqired that should I want a second Walka would this also be covered by my subscription and they answered yes. I bought a second Walka and innitially it was for free bur in Aprill I was billed for a Modile Subscription and on Enquirery at DSTV it was said to me all about T's & C's and the fact that I had it for free for 4 months was a technical error (4 Months? ) I've been a subscriber scince 1996 and am seriously considdering going to another provider (DSTV currently runs a Monopoly and think they can do as they please) can someone help me

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mapule
, ZA
Apr 05, 2013 5:09 am EDT
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it is unacceptable to stay on line for an hour, holding for an agent. i bought a walka but now can't bloody get it activated cause i cannot get through to Multichoice customer line for help. Can someone give me a call on [protected] asap before i loose my mind.

thanks

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6:22 pm EDT
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MultiChoice Africa / DSTV installation still not done - product purchased 16 december 2011

On the 16th December 2011 my mother purchased a DSTV free installation package from Checkers Hyper in Gateway. We were told to phone a customer care number [protected] for the free installation.

After numerous attempts the technician came to install around the end of January. When they arrive at my parents house they installed using our old Dish which was no longer in use instead of them installing all the things which came with the R489 package deal they left the installation incomplete and the DSTV inactive.

The technician reason was as follow.
a) Our home is surrounded by trees therefore it wont work yet our neighbours have trees and their installations work.
b) There won't be any signal around the yard therefore there is nothing they can do.

I was not satisfied with their service therefore i requested they come back to re-install using the equipment provided when the package was purchased. When the gentleman arrived I had to rush home in-order to confirm why they were hesitating to install the dish and leaving it not working. He advised me that in-order for them to assist us we must pay an addittional amount of R450 for things which they will need inorder for this dish to work it puzzled because he had previously stated will not work. He then said he can put it on another side of the house but will need additional labour fees which comes to the same cost of another new installation. I asked why would he put something where he knew it wouldn't work but carried on and did not install it on the side which would work the first time.

I advised him that i won't be able to pay that amount at that time due to obligations but I phoned their contact centre to understand their terms and conditions in cases like these. The call centre agencies informed me that they will investigate and come back to me because Free installations means the technician must double check if they will be able to install and advise the client before installation if they will incure any problems or additional costs. I understand that there are trees around the yard but why would they not inform me before hand that it won't work.

After numerous attempts and arguments trying to get them at home why should I pay an addittional fee because they did not do their job properly the first time. What is also strange is the additional fees were only confirmed upon their 3rd visit which I insisted on.

I have phoned Multichoice spoke to more than 5 Agencies about the same thing having them tell me they will come back to me and they never do. Later within the week of February I received a voicemail which i received from their call centre a gentleman by the name of Richard requesting I return his call on [protected] when i phoned the number it was back in their call centre and the agent i spoke to did not know Richard.

Yesterday I phoned an [protected] number where I was transfered by Nitha to Sharon one of the Managers after holding for a while I eventually got transfered to Sharon's department and spoke to a gentleman by the name of Retshwnetse he did a teleconference to my mother saying she is the one who purchased the package requesting her ID number but unfortunately she didn't have it off hand.

He than did a teleconference to the gentleman who came to install the Dish who was utterly rude and I did not get any outcome instead we were both throwing tantrums which did not get me any resolution from the Multichoice Rep.

Please could you help us, we are dissatisfied with the services of the technician and we would like Multichoice to come and take their package as we are no longer interested in any thing they would like to offer because it was clear they also do not thrive for their customer satisfaction listening to their installers/technicians being rude on the phone with their customers and not being able to resolve the issue.

We had to wait for 4 months to get what we paid for in December. Why do they falsely advertise things on the media and why can't they assist their customers when they have issues with one of their service providers. For them to advertise nationally that they provide installations for free yet they are additional fees obviously if we were aware that this package was not a free installation as advertised and instead of a good service there is drama we wouldn't have bothered we would have approach another service provider.

When I informed the technician this is not the last he will hear of this he insisted he doesn't care what i do in the presence of the Multichoice Representative.

Please see my information of the purchased voucher.

Voucher Number: 176451
When I phone [protected] spoke to Debbie reference number was still 176451

Store: House & Home Branch 5628 Gateway
Delivery Note: 078498
Invoice Number: 102645
Receipt Number: 210688
Date of Purchase: 16 December 2011

I recently phoned Multichoice inconnection to my complaint spoke to a Representative called Retshwnetse who did a conference call with the installer who was extremely rude and when i said i will take the issue forward i was told to do so and nothing has been done till today 24.04.2012 we have purchased this for months and nothing has been done and the service advertised is completely different to what is rendered. Their technician are rude and out to get money from vulnerable people.

Please can somebody assist me.

Thank you
Kind Regards
Nosipho Ndlela
[protected] (office Line)
[protected]

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5:44 am EDT
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MultiChoice Africa / DSTV faulty decoder

I have an hd pvr decoder which worked perfectly in our home. Then we Moved to a flat block with a communal sattelite dish. Our decoder (an older model, silver, which connects with 4 cables at the back) is incompatible with the setup in our block, a problem not unique to our block. After many phone calls to Multichoice, having taken the decoder to the Multichoice office in Goodwood, and after having 2 installation companies come to try and set up our DSTV, we were finally advised by an installation company that the only solution was to replace our decoder. This was apparently the only way other people in other blocks had solved similar problems. The new decoder worked instantly. In other words, Multicoice sold us a piece of equipment which could not work in certain circumstances, forcing us to replace it. They did not issue a warning when selling this product that it could not work in flat blocks. At no point in all my contact with them did anyone tell me that the problem was the actual decoder itself, and at no point did Multichoice offer a solution. I emailed them about this problem, asking them to take some responsibility for their faulty software design, but they have thus far ignored me. Why shroud I have to pay to replace a dvice which they sold me under false pretences? They shroud take responosbilty for their design flaw.

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Channel Chaser
, ZA
May 23, 2012 3:32 am EDT

Multichoice is NO different to most big corporate companies that make millions out of us the consumers. They are very quick to take your money but the minute you have a problem they shut-up shop. I was talked into taking out decoder insurance for both my decoders by them, but now that I try to request assistance in putting in a claim for both which are faulty, they totally ignore my e-mails. I was given the assurance that by taking out the insurance, they would immediately replace said decoder/s with new ones. Their story know is, that I should take the decoders into their agent in Welkom, the decoders would then be sent up to Jo'burg, they would first be assessed, and then repaired if necessary. Turnaround period: 7 to 10 days. Hows that for Service ? What happened to my new decoders as promised ? Sorry Sir you live in a small town like Welkom, so our agents don't keep extra stock. Couldn't they pick it up on their system, that I live in Welkom, when selling me the insurance ? I have after numerous unsuccessful attempts of trying to get a response out of them via their e-mail Customer Complaints Service, decided to buy 2 new decoders and send them an account via my attorneys.

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10:47 am EST
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MultiChoice Africa / DSTV billing

This is now my 7th complaint about DSTV in 4 day's... at 12:20 I phoned their offices AGAIN! I have complained on hello peter and on dstv's web and Beeld!, but guess what... still no reply... just spoken to Tebogo at DSTV after receiving my statement of owing R1106-00! Tebogo ensured me that I only owed R109, then after a few minutes it changed to R380-00? This after I paid the monies up and till the 15th! When i asked that a customer service agent could please phone me back, I hear that this is not the procucedure for dstv to phone back clients... after insisting to speak to a supervisor, Tebogo informed me that this is not possible? I am beyond furious! Is this how they treat their customers? My Phone: [protected]

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3:46 pm EST
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MultiChoice Africa / DSTV no customer service

Good Day

Please find my letter below that I wrote to DSTV and Multichoice

Good day
To Whom it may concern
I.S. Customer Complaint
I have been experiencing a problem with my SD PVR Decoder.
I phoned so many times and each time they tell me something else.
I spend hours on the phone holding.
I had a problem with my DSTV Catchup
I only had 7 titles on my DSTV catchup
I spoke to the following people at [protected] but unfortunately did not have the time to write down all their names as the phone was disconnected in my ear 4 times
Mologothsi
Mhawuleni
Selinah
Bongani
Refilwe
Brandon
It started when they told me there is a problem with my installation all of a sudden
I contacted [protected]@Brits [protected] and it cost me R280 to come and check my installation, but there was nothing wrong with my installation
I phoned again and then they told me my decoder is faulty I must take it in to be tested.
I drove all the way to Waterglen Multichoice in Pretoria from Brits on Friday, told them what the problem was and they didn’t even test my decoder just gave me another one.
When I got home I connected the decoder and nothing was loading on Box Office from 11h00 to 15h00 so I phoned again012 422 2222. They told me it takes 24 – 48hours to start downloading.
On Saturday afternoon I phoned again and then they told me no there must be a problem with my decoder that I just exchanged.
I phoned again about 15h30 on Saturday to find out if waterglen Multichoice is the closest Multichoice from me because it is 93km from my home.
They told me there is two places in Pretoria Waterglen [protected] or Wonderpark Shopping Centre in Pretoria [protected]

I tried to get through to Wonderpark but after about an hour I phoned Wonderpark Shopping Centre to find out if there is another number for Multichoice. It turns out he gave me the wrong number. The correct number is [protected].
I finally got through and talked to David. He told me they are open until 17h00 but their system is off. I told him about my decoder and the problem and asked David if they do exchanges on decoders because I don’t want to drive all the way to Pretoria for nothing.. He told me yes they do but I need to be there on Sunday morning early before they open, because by the middle of the day they sometimes run out of decoders and then he might not have a decoder for me available. He said they open at 09h00 and close at 15h00 on Sundays. When I got there today 08h30 I were 5th in the row and when I finally got to David, he told me sorry it takes 7 to 14days for repairs they don’t stock my decoder. I then told him that is unacceptable, I phoned him yesterday to find out and he told me to be there early etc etc… I also told him that I am going to lodge a complaint about this, I am wasting a lot of money driving to Pretoria all the way from Brits and that after I phoned him on Saturday to make sure.
Now I have to take off work again tomorrow to dtive to Pretroria again Waterglen.
I cant tell you how many hours I spend on the cellphone [protected] updating my detrails each time and get cut off and had to phone again. Each time I phoned the minimum time on the phone holding was about 30 minutes. If you don’t believe me check your system.

This is unacceptable, each time I ask to go through to your customer survey. I put in a rating of 1 and leave my name and number to be called back “within 24hours” but nobody phones me back.
I am not going to leave this, it is unacceptable. I am going to report all of this to the consumer board, Hello Peter ste and post it all over Google and I also have two friends working for the Rapport Karin Kruger and Lizel steenkamp . I am going to get hold of them and send them this exact letter until I get some answers.
Linette Retief at Rapport [protected]@rapport.co.za is publishing a weekly VERBRUIKERSVASVAT artickle in the Rapport, I need answers and I am not going to stop until somebody decides to do their job and come back to me. I am a paying customer.
DSTV cost me nothing but money money money on calls, and petrol as they seem fit.
Please advise

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mmatjie
, ZA
Feb 26, 2012 5:24 pm EST
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bad service i dont get why i should use my airtime if dstv is the one with the problem and worst of all after wasting my airtime i still get no help

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RAJESH AWASTHI
, GH
Feb 03, 2012 7:58 pm EST
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I AM NOT SATISFIED WITH DSTV SERVICES PROVIDED REGARDING PAYMENT, MY SMART CARD NO IS [protected] AND WHENEVER I PAY IN ANY BANK, THEY DID NOT KNOW DSTV A/C NO AND IN AGENCY "SIKAMAN SUNYANI " THEY ALSO NOT POST MY MONEY AND IN RESULT THEY UNSUBSCRIBED SERVICES FOR DEC. 2011 THREE TIME, JAN 2012 FOUR TIMES AND FEB 20 12 TWO TIMES IF I CALL TO CALL CENTER EVERY TIME NARRAT ALL STORY TO NEW CALL ATTENDER, I TIRED WITH YOUR SERVICES, TODAY AGAIN IT IS DISCONNECTED, WHERE AS I HAVE PAID ON 01-01-2012 IN ZENITH BANK SUNYANI 55CEDI FOR INDIAN CHANNELS, LAST TIME IN PAYMENT WAS MADE TO SIKAMAN SUNYANI OFFICE, BUT ALL THE TIME SAME PROBLEM.
CONTACT +233-[protected] RAJESH

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MultiChoice Africa / DSTV Shocking customer service

I am horrified at the service from Multi Choice. They debited my account for an additional DSTV card which was not authorized by me. When I called them on October they apologized to me and said they will credit my account with R1200.
I called them back today as I have received NO payment and they have denied that I ever called them in October. They say they have no collection of this call whatsoever! I have been told that I am lying about the call in October! I have cancelled my entire service and all that they say is they feel bad? I was treated in the worst manner but the call centre. I am shocked that they denied apologizing to me and they have denied that they apporved for my account to be credited. I am lost for words!

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Naanas 082
, ZA
Aug 18, 2010 5:19 am EDT

I am currently so disgusted, annoyed and frustrated with Multi Choice.

On 26 July 2010 an amount of R1 887, 75 was deducted from our account instead of R591. To date this has been an ongoing battle to get the money owing to us DUE TO THEIR error, negligence and incompetence ! Upon seeing this LARGE deduction we contacted Multi Choice and after apologising for their error, promised to have the extra amount refunded to us. We requested that it gets transferred into our account. They stated that it will take 7 working days for this to reflect in our account. On 4 August 2010 there was still no refund. Again, at our expense, contacted Multi Choice to get the status on our refund to which I was informed that it our Multi Choice account was credited with the amount. I told the Consultant that this is NOT what we requested and asked for this to be refunded into our cheque account. I was then informed that it will be reversed and the monies owing will be transferred into our bank account but this will take ANOTHER 7 days ! On 12 August 2010 I AGAIN contacted Multi Choice, at my own expense AGAIN as to find out where this refund is and why it has not been deposited into our account. I was then informed that the refund, which was supposed to be R1292, 75 is now R699, 75 because THEY have decided to take our next month’s premium off the refund – I was totally disgusted that they did this without our authorisation and also this is not what was arranged. The consultant said that the balance of R699, 75 would be in our account by the following day at 10h00. On 13 August 2010, I AGAIN contacted Multi Choice as the money still didn’t reflect in my account. I was then told by another consultant that it would take another 7 days and will only be in the account on Wednesday, 18 August. Well needless to say the money has not been deposited and I AGAIN contact Multi Choice a few minutes ago only to be told by another consultant that the money will only be in the account by Friday.

I am beyond livid ! I have wasted money on endless calls to Multi Choice only to be told different stories every time ! I have even complained on their Customer Survey but have never received any calls with regards to my complaint. Their service is APPALLING to say the least. Nobody seems to know what goes on at Multi Choice. What more do I do to get the money owing to me ?

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MultiChoice Africa / DSTV d pvr 1

I want to begin to say how disappointed I am with your services; I have been a client of yours for over 6 years. And this is the last!
My DSTV SD PVR 1gave me problems and I had it swopped out for a new one. Well that is what they told me! Worked fine for 2 years or so, now from last week I had problems again, phoned Benoni Radio Centre one of your preferred suppliers or whatever, they told me they can’t help me I have to go directly to your offices in Randburg.
On Monday morning I went there to get my SD PVR 1 swopped out again cause it was freezing an starting scans whenever it wanted to, the gentleman there helped me getting it swopped for a new one again. I asked the gentleman at counter number 4 to make sure that all is working fine, the gentleman assured me that all is working fine and I will not have a problem, I just had to plug it in and it will work!
WHAT ###!
I came home plugged it in and nothing! Giving me error codes!
After spending over an hour with your consultants on the phone (on my expense) telling me that my installation is not good enough and the signal strength is to low and I can’t even remember all the ### excuses we had the PVR working...
Later that evening a lady from customer care phoned me to find out what is wrong, because I gave you a bad rating after the phone call with the consultant, I told her what happened and what is still not sorted out, nothing again happened.
Later that evening I could not watch some of the programs because there are a block on the channels PG Control Block or something. So I thought lets watch Box Office... JA imagine what I said about Multichoice when I discover when this is also not working.
After a lovely early evening in the bed because the services that I am paying for is not working as it should, I phoned your customer care consultants again...
After spending over an hour and a half again on the phone (on my expense again) we tried the same steps! Nothing changed and now the consultant tells me that I have to take the SD PVR 1 in again cause their MIGHT be a problem with the software.
WHAT THE HELL?
I pay for your services, I pay for your calls, I pay for your Collections and deliveries to get my DSTV working, all on my expense!
I want someone to phone me and sort this ### out NOW!
All the monies I have spend on you and your in component employees to get my service running and sorted out, Credited back to my account.
GET SOMEONE TO PHONE ME BACK!
Martin Swanepoel

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MultiChoice Africa / DSTV herhaling van programme

Ons het 'n HDPVR en isop die DSTV Select 2 opsie. Ons het net 106 & TCM vir flieks. Die her halings van die flieks raak nou regtig afgesaag. Hoeveel keer moet 'n mens een fliek kyk? Ons het reeds van die volle pakket afgegaan omdat jy daar feitlik op elke kanaal "Behind the scenes" het. Pasop een van die dae maak jul "behind the scenes" van "Behind the scenes" Hul vloek ook so op 106. Kan jul nie 'n opsie insit om vloekwoorde uit te haal nie. Hoeveel goed moet ook op Kyknet herhaal word? Die hele TV kanale bestaan net uit herhalings. Wat doen jul met ons geld? en waarvoor moet ons eintlik betaal. Gee asb vir ons waarde vir ons geld. Ek dink ek praat namens duisende ander TV kykers!

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Nizaar Khan
, ZA
Mar 16, 2013 4:35 pm EDT

Its true what the above complainant is saying, the same movies and programs get played over and over during the month, with the amount of fees we paying we should definitely get better.

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11:15 am EDT
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MultiChoice Africa / DSTV dstv accounts

I pay my DSTV account by internet transfer every month prior to the due date. In July, I paid my August account on 23-07-2011 as normal. I then started getting e-mails on my DSTV decoder telling me that if I didn't pay my account by today 06-08-2011, my account would be suspended. Yesterday morning 05-08-2011 at 05:06, I sent an e-mail to Multichoice to the e-mail address which they provide on their website which is [protected]@multichoice.co.za. They promise an 8-hour turn-around time to respond. Well 8 hours has come and gone and I am still waiting for Multichoice to contact me. This morning, Multichoice suspended my account and I have been on the phone to them 4 times for in excess of 25 minutes every time. This amounts to quite a heavy telephone account. The 2nd time I called this morning, the consultant told me to fax my proof of payment to [protected]. This I did. A while later I called again and the third consultant I spoke to told me that the fax number doesn't exist anymore and that they don't check. When I asked this consultant where I have to provide my proof of payment, his response was that they don't ask customers for proof of payment. I have done everything right on my side and yet Multichoice have still suspended my account. Can someone PLEASE tell me what to do now. Can Multichoice be so useless and incompetent.

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Marion Hill
, ZA
Sep 28, 2019 5:36 am EDT
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Hello, my account no. Is [protected]. Please would you at me know what my monthly payments are.

Thank you

Marion Hill

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MultiChoice Africa / DSTV poor service, no delivery, passing the buck

I took my HD pvr in as it had a error BE1, they told me 7 working days and after 7 days I phoned and was advised to come and collect. When I got there the exchange that they wanted to give me was also faulty E107 error. My question was : dont they test the decorders before they send it back to the branch? They then advised me another 2-3 working days, Friday I got a call from the call centre and they told me to go and collect. When I got there they did not have the decoder there and apparently they were still waiting for the couriers.. When I got home I phoned the call centre again and explained my frustration to them, the manager would have phoned the following morning 09:00 but nobody phoned. I have just been contacted by the branch and was informed that they are still waiting for the couriers and will probably not receive it today as they dont know where the couriers are. Is it not possible for anybody to phone them and find out? All I get told is that they are still waiting! They told me at the branch that I am fighting with the wrong people, who else is suppose to help me but them?I am so frustrated and all I want is the decoder in a working condition! If I have to add up the costs (travelling costs and taking time off from work) to sort this out I could have bought a new decoder

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farieda
, ZA
Apr 18, 2013 3:46 am EDT
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Hi There, I am a great fan of Vampire Diaries and every week DSTV, Plays a different episode, the one Saturday the guy is Dead the next he is still alive, I am not sure who runs this show but it is no professional at all, what must people think of your service.

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MultiChoice Africa / DSTV interuption on kyk net channel

I get interferance on kyknet channel every time the islam live channel appear on kyknet and interupt the programs and it is not once but continue you can not watch any thing on kyknet channel 111 this happend a few days ago never had such problem before there is also no sound when the islam channel appear, i love to watch villa rose but like tonight i could not even follow with the interupptions of the islam live channel i dont know if any body else have the same problem but is no use watching kyknet and that is my channel i watched the most.

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Marika Ras
, ZA
Jul 13, 2017 9:23 am EDT
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The new time slot of Getroud met Rugby is really unacceptable. Why is it firstly moved to 21:00 at evening, why couldn't they moved Suidooster.
Sorry but you are going to loss viewers.

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Conrad Smith 1973
, ZA
Apr 28, 2015 11:38 pm EDT

I am so disappointed to hear that the morning show of kyknet has been cancelled, it was a family show to wake up to.
For once people were talking sense and were talking English at times that was understandable with no so called African accent.
I want to know what was the main reason for taking the show off air? Who ever was responsible for this is an idiot.
It is the same as taking Jeremy Clarkson of the BBC play list. I am not watching BBC or kyknet any more and for that matter I am considering to cancel my dstv subscription.
Recommendation: bring back propper afrikaans morning shows.

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Wanda Wolmarans
, ZA
Jun 20, 2014 4:19 am EDT

I am VERY UPSET about the removal of my Select 2 package (which included KYK NET).

This was unfairly done without anybody contacting me. I only received an sms after the action was done. Sms reads as follow: DSTV confirms that a digital device has been successfully loaded to your account. If you did not authorise, urgently contact us on [protected] Mo - Sun 7 am - 8pm). After enquiring at Satellite Centre Oudtshoorn [protected]), it was told that I have 2 machines and 2 different nrs which I don't understand, because for several years I was paying one and had no problems, till now! Apparently Nokwazi Netshiheni did the action (on Sunday 08 June 2014) and put me on a family package. Who she is and where she is working I don't know! After several phone calls to different people at Call Centres I am no further. They told me that I requested the change, which is not true!

My account is paid till date. At this stage I feel to consult the Consumer. I thus request that Select 2 be re-installed with immediate effect. Cell nr [protected]. Office nr Mon - Fr [protected] 8am-5pm, except Public Holidays. I will appreciate it if you can contact or e -mail me urgently.

Thank you

W. WOLMARANS

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Ockie Oosthuyzen
, ZA
Nov 14, 2011 9:20 am EST

Not only that they repeat the episode in Molly en Wors Then when it was on again they put in an episode from the first series how big idiot do that can't they employ people that can only read I am sure this is not asking too much.

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Jenny van Wyk
, ZA
Oct 04, 2011 7:54 am EDT

Kyk Net has become very frustrating to viewers. Firstly ;
Agter elke Man an episode was shown long in advance before we went to the normal follow-up episode. This was very confusing.
Boer Soek 'n Vrou and episode was repeated.
Last night while they had an interview with Peter de Villiers on the Rugby show, adverts are placed during the interview. Very frustrating.
The bar at the bottom indicating the times during a program are sometimes incorrect.
Very often every other channel is perfect, but Kyk Net viewing is mosaic.
I really hope that these errors can be rectified as this will stop people from viewing this channel.

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Donald Daniel Jacobs
, ZA
Jul 05, 2011 9:02 am EDT

Experiance the same problem on Mnet ground transmissions.Signal disappear then re-appear with the sound returning a second or 10 later

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MultiChoice Africa / DSTV repeats

I just want to know if anyone at dstv really really really care about what their paying customers want need or simply ask for and have been for more than a year...We have been asking about all the repeats and it has kind of been ignored...Yes you placed a add on TV a few months ago explaining the reason for repeats But it has become somewhat ridiculous now... You have a 12 hour schedule not 24 and it repeats itself every 12 hours and if that's not enough to make your viewers frustrated, your also repeating the same programs on different channels now...Because we did not watch the programs when it was on mnet with it's repeats...We now also get to watch the same program on Series with the added repeats and also on universal with the added repeats... it's like the programs just got bumped of to the next channel Is there is really no new shows for different channels or shall I just get mnet again as I mean I don't need to pay for the hole dstv package if I just need to watch mnet the first time round...Your just going to repeat the hole season of whatever series on series channel or universal anyway...
Please don't say it's a set channel that you bought because if it was it would have different programs on...
It's your responsibility to get the best viewing for your customers, I believe we pay you more than enough to at least ask for that...
It's your responsibility to review every channel bought by you and make sure it's always up to date and exiting...and if it's not up to your viewers satisfaction
You need to go to the provider of that channel and tell them that it's not acceptable as your viewers are unhappy with the amount of repeats...
You need to start listening to your viewers as at this moment I really don't feel like it's a top priority for you...
There are to many repeats on DSTV...

I'm not a satisfied viewer and I'm not to only one...
I would like to know what your going to do about it...give us a action plane we can work with...
I'm asking you to give all the viewers a answers on my discussion...
Can we expect some drastic changes or are you not willing ''hands tie behind your back'' to do something about the amount of repeats...
''Dstv So much more'' repeats than any other provider...

Mell

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steve66
, ZA
Aug 23, 2016 1:42 am EDT

I want to know why dstv is not flighting the UCI MTB Downhill races. You are only showing the marathons. If you are not going to flight them then is it available on showmax?

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Reviewer23070
,
Feb 05, 2016 8:39 am EST

I wish to lodge a serious complaint against DSTV for screening the program Lucifer. I am a Christian and find the screening of any such program very offensive. this program is trying to portray the Devil as someone who cares for people. this is a deceptive lie.

Thank you for stopping this in the name of Jesus Christ

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Reviewer25843
,
Jan 06, 2016 2:56 am EST

Why is the ATP Doha Open not being aired on the Sports channels? It is on at the moment. A lot of repeats are being shown of different sports but what about live sport?

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zd mhambi
, ZA
Aug 04, 2015 11:24 am EDT

My due date was on the 02-08-2015 and I have pay the subscription of R100 cause they said I must pay immediately I rush to pic n pay to pay my Dstv but now they said I must pay R142.70. How cum now?

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Carlf
, ZA
Apr 18, 2012 5:36 am EDT
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We need a single place to challenge M/Dstv. We have a PVR and days go by with out anything to watch. Look at the profiability of this company. They are stealing from us -- does any one know of a protest site?

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KT1654QP
, ZA
Dec 05, 2011 6:35 pm EST
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It seems to me that DSTV has started showing really old movies. One of the reasons we got DSTV many years ago was so we could watch recent movies etc. On an average their movies are from the year 2000 and below. It's like having a whole lot of TCM channels. Come on guys, we are paying a fortune. The repeats are ridiculous. Why do we have to rent movies for R25 from box office? Those are the type of movies that we as paying customers should be watching on your movie channels. I think it will be cheaper to cancel or downgrade my subscription and spend the money I save buying more recent DVD's. I am not the only one who is considering this option.

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Ronel Holtzhausen
, ZA
Oct 27, 2011 6:32 am EDT
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I agree, DSTV is not worth R600-00!

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MultiChoice Africa / DSTV moving of scedule

For paying over R500 a month i would expect that you would be proffessional in the sceduling of your programmes and do not get me started on all the repeats on the prehistoric movies you show, i was waiting to see the F1 grand prix to find that the tennis was for ever showing then to see that the F1 will only start after mid night, why was it only showed live on HD and not normal broadcast, to think you people can not think that some people have to work the next day and you show an event like that at a rediculas hour all that i can say is you people are making me think about canceling my subscription. All that you for ever do is raise the price and neglect to give us what we pay for.

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micca
, ZA
Aug 15, 2011 1:28 pm EDT

I have been in a fight about this matter with dstv for a while now and they officially confirmed what we already know DSTV DOES NOT CARE ABOUT THEIR VIEWERS...I have started a petition Less REPEATS
www.petitions24.com and face book page http://www.facebook.com/pages/DSTV-Repeats/234400779930472 ...I have asked them more than once about the amount of repeats and every time it's a bla bla bla we don't really care comment... They have informed me that they will no longer reply to my comments as the apparantly addressed this matter and it closed...Viewers should be happy to pay R600 a month for repeats...or move on...They are not going to waste their time listening to what the people want...it's their way or the high way...Deal with it...

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Philip J28
, ZA
May 30, 2011 5:10 pm EDT

here's my ten peneth, I am visiting from the USA, I never, that is never ever miss a GP because the USA SPEED channel does it right, here I am waiting until firstly 8pm (what the hell happened to live broadcasts? Note to DSTv not everyone has a HD receiver), then I call "customer service" to be informed "sorry we did not know the tennis would last that long! but please be patient the GP will follow”. Then we wait and wait, continuously checking all seven sports channels because you cannot trust the guide only to find wall to wall soccer!, the rest you all know . All I can say to South Africa is DSTv sucks.

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Witchie
, ZA
May 30, 2011 11:44 am EDT

We waited and waited to. Like Rolan Garros is not on freaking enough that THAT couldnt wait. The original broadcast in portuguese? under a name that doesnt future anywhere near formula 1 on the DSTV guide? Well this is my last complaint. I am terminating DSTV. If everone did it they would have to take notice but if you stay with them your indicating that you feel you are getting your money's worth so why should they bother changing anything

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MultiChoice Africa / DSTV arcadia home shopping - scratch card competetion

To whom it may concern, (please see a copy of an e-mail sent to Multi-choice - awaiting response)

Please note the attached scratch Card from Arcadia Home Shopping that was enclosed in the April Magazine from Multichoice. This scratch card competition promises monetary prizes that are considerable to say the least and suggests that all one has to do to become eligible for an initial cash prize of R100, 000.00 is to scratch off the gold panel. Naturally, I scratched away then as directed on the card SMS'd the word WIN to receive my unique claim number via return SMS. Once I was in receipt of this number I was to complete the form and send it (including my identity number and signature) via fax or mail to the details enclosed on the attached form.

That’s when the junk mail trail began. A few weeks later I received a Prize Notification telling me that I had won R15, 250-00 and that a cheque would be sent to me immediately upon receipt of my claim form. I became suspicious when I was also given the option to purchase a pen set for R129-90 as a so called 'Bonus Offer' (you start to wonder and I am sure this is intentional, that you will need to pay the amount requested to qualify for the cheque). I decided to ignore the mail. Not one week went by before I received another letter informing that I was in line to win more money, again I ignored the letter, the following week another letter stating that I was now in line to win over three million. It was here that I got quite excited as I started to think that it might be credible (and believe me these letters were coming at the time when you look for miracle’s), until I started to read the never-ending list of complaints from other “winners” of Arcadia Home Shopping competitions on the Internet. It seems that this is a scam and that all the company tries to do is separate people from their hard earned money without delivering on the promises.

Communication with Arcadia Home shopping’s Rene Herman's (whether fictitious or not) produces some of the following replies, “the notification states that she is eligible to win the prize which means that only if her number is the unique winning number will she be identified as a winner”, and “I am sure that if this was illegal we would have been notified by the Marketing board and they would have banned the mailing with immediate effect”. Whilst their responses indicate that Arcadia Home Shopping does not guarantee cash payouts, and that payment for “bonus prizes” it is not obligatory, the marketing is definitely misleading.I am also concerned with having disclosed my personal details and provided a sample of my signature. Have I now inadvertently made myself (more specifically my finances) vulnerable to fraud.

I am not certain who compiles and distributes your Dish/satellite magazine, but I would like to suggest that a more stringent vetting process is applied when deciding what content/ 3rd party advertising material to enclose. As a reputable company I am sure that you would not like your name to be linked however distant with any company that is likely to misrepresent themselves to your subscribers. To whom do we refer this potential scam? Have the Police not investigated the many complaints? Or perhaps this might be big enough for Carte Blanché to investigate...?

I await your response.

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karenlouise
, ZA
Dec 12, 2011 4:20 pm EST

it's already December & I got one of these scratch & win from Arcadia Home Shopping that I had won R15, 500- also just in some newspaper flyer/... THESE PEOPLE MUST BE CAUGHT & THEIR ACTIONS MUST BE ACCOUNTED FOR... ALL THOSE POOR PEOPLE WHO THEY'RE STEALING FROM... SIS ON YOU! r.i.p

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Cheryll van der merwe
, ZA
Nov 17, 2011 7:46 am EST
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Good-day to all you viewers, i Cheryll van der merwe am also so mad at this ' so called Arcadia Home Shopping" i was supposed to recieve a cheque of R18, 265 yesterday guareented delived to my home and not to mention all the MILLIONS i have won and still waiting for my money.I have orded hundreds of rands of goods which i was supposed to have recieved last week and still waiting! Which is very worring.When they started sending these so called forms to enter i then going back 8 months thought it was to good to be true what compony GIVES away millions. Oh well i hope we have all learned a lesson from this .
.

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HCB
, ZA
Oct 28, 2011 9:28 am EDT

Carte Blanche and perhaps SARS should investigate Arcadia. I have made it my obligation to find out who to contact and how to go about informing Carte Blanche. I find the trash mailings and telephonic correspondence, I have had, misleading, dishonest, untruthful and sad that a so called Maria van Rensburg (Prize and Gift Manager), JC de Klerk (Financial Manager) have the audacity to send the documents and waste paper (needless to even mention the number of forests they have destroyed) for which they cannot and do not want to take accountability for. It seems that they cannot read when they are informed not to send anymore of their rubbish. Now is the time that we as consumers make them take this responsibility. Has anyone made a payment, sent back the unwanted product and been reimbursed? Still waiting for my reimbursement requested in May 2011.

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Beverley Petzer
, ZA
Sep 08, 2011 9:00 pm EDT

I have also been caught by this scam after receiving the scratch card in the DSTV Mag also for R100 000. Now I keep receiving letters stating that I have won cash and prizes and a nominal fee must be paid to claim my prize. Obviously one never receives these prizes there is always a catch (fine print) I think DSTV should also be held accountable for allowing this sort of documentation to be sent out with the Dish as the obviously have not screened this company to ensure it is legitimate.

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Andre v Wyk
, ZA
Jul 29, 2011 2:05 pm EDT

My name is Andre van Wyk, I do agree with all the complains this happened to me too.
If any of u want to contact them here the contact no: [protected] (tel)
[protected]/[protected] (fax)
customerservices@arcadia.co.za

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Ingrid Geslin
, ZA
Jul 15, 2011 10:24 am EDT

Hi i am Ingrid Geslin. I also received a scratch card from ARCADIA HOME SHOPPING. I ALSO WIN R100 000.00. I also sms for a claim number and post the original after making a copy for myself. I received a letter that state that i must buy a wallet to claim my prize. I will receive a check of R5 500.00 after I send the claim form with the R149.00 for the wallet. I am now really afraid to send the money, after reading all of these complaints. I also tried to phone but with no luck. Can somebody tell me if they receive any prizes

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zweli wessel
, ZA
Jun 29, 2011 12:51 pm EDT

my comment is that please help so that i can be up to date about this competition.

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zweli wessel
, ZA
Jun 29, 2011 12:49 pm EDT

I'M Steve Wessel i did player this competition and i found that i won R100000, 00 and i follow all the instruction. i did this last month.
until now i have never hear a call from the company, and i also tried to several times but i did not found any operator.
please reply to me on Cell no: [protected].i fax what was needed to me but no any reply.

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chop007
, ZA
Jun 27, 2011 4:41 pm EDT

I have also been caught out by these monsters. And so has my 75year old grandfather. I am so angry at the moment I am finding it hard to type. These, for a lack of a better word, 'clever conmen' have absolutely no regard for the consumer nor for consequences of their lack of ethics. And there is absolutely no board or organization that can take them to court. This is absolutely disgusting. Legally and in fine print they are safe and secure but the essence of their document/letters they send out really makes one think that they have won. Especially my 75year old grandfather who has worked hard his whole life, finally thought he had won something and then had his heart broken. He was so angry, he started crying. I have University degree and these buggers caught me out. What a world we live in today. What would happen if everybody started writing false promissory letters like the Arcadia Home Shopping are doing? I will never support this company and neither will any of my friends or family. It is a small personal victory in a lawless society. I wish those in power will get up of of their fat rectums and do some work. Oh and the tax man never forgets to knock...

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KSAN
, ZA
Jun 04, 2011 3:20 pm EDT

We were so sorry to read your notice and have had exactly the same experience. Thankfully, we also smelt a rat! Somebody should do something about Arcadia Home Shopping as they are definitely a huge Scam operation!

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MultiChoice Africa / DSTV repeats

During the last few days we have had to put up with two separate transmissions of repeats of the weakest link. These are repeats of recent transmissions. Surely with your modern systems complimented by your well trained personell... You could find a way to give your subscribers a limited number of repeats... And where this is unavoidable ensure that it is not a repeat of a transmission a only weeks ago!
What do we as subscribers have to do to get good value for money?
I am a relatively new subscriber and I am not at all happy with the quality/choice of programs. It would appear that dlf cricket is your main interest - whilst I have found this sport to be interesting... There is a limit as to how much of my time I wish to devote to dlf cricket which must cost your orgainisation an arm and a leg which is obviously passed on to consumers like me.
I look forward to having less repeats and getting better value for my money and trust that you will consider and attend my complaint.
Regards,
Neville flint
Pietermaritzburg

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George N Gray
, ZA
Jun 01, 2011 2:34 pm EDT

I am a retired Civil Engineer age 73 a watch DSTV almost every evening. I have concluded that SA DSTV must be the most expensive, worst run Television Network in the World. There are 104 TV channels of which I watch a maximum of 34, there are +/-80 audio channels which I don't use at all.
In that I am paying R559, 00 per month for having the choice of watching a maximum of 34 channels the programmes of which are repeated frequently, others appear to have been stolen from various museums, I have concluded that it would be vastly more cost effective to have a Video Contract. Unfortunately I like the News, Sky, BBC, Aljazeera, and occasionally etv News. From those News Services we can actually keep in touch with World events without the SA Government biase.
Why in this day of computers can we not all have, and pay for, the channels that we want on an annual contract basis. Does DSTV Manangement not have the knowledge or the competency to provide this type of service.

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Anand009
, IN
Jun 01, 2011 6:54 pm EDT
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Leave this expensive satellite cable tv and start watching LiveTV from your PC.It is as easy as 1..2...3...for details visit http://bit.ly/jA6Jfu

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Helen Garraway
, ZA
May 26, 2011 6:22 am EDT

Your channel 120 BBC has ancient programmes on them going back as far as 2017. Why is it not possible to get good programmes for this channel and if you can only afford so much then at least only be a year behind. We pay a hefty fee for DSTV and very often there is very little to watch because a lot of the movies are repeated often and none of them are up to date. The Weakest Link is years behind as are many of the other programmes. Surely you could update your system and give us something good to watch. Cricket has just been over the top as the DFL cricket has been on far too long and become boring. I agree with all the above people in regard to poor service and very long outdated programmes.
H Garraway

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Guy Harvey
, ZW
May 22, 2011 9:31 am EDT

All I can say is Roll On The Day When a New Satelite Provider Arrives to Compete in Southern Africa.
Multi Choice Owners should be toatally ashamed A.) At their Charges and B.) The service they provide.
Although I seldom get to watch much T.V. the repeats are Incredible.
Not many staff involved I am shure the whole srervice runs on a looped tape.
Guy Harvey.

MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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MultiChoice Africa / DSTV contacts

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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