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MultiChoice Africa / product and service received

1 Durban, South Africa Review updated:
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I am a current Dstv subscriber who recently moved my account over to my husbands name on the 18th of November 16. All I have requested for is a confirmation letter stating that my account has been closed or moved over to my husbands name. I have been to Dstv MultiChoice for 6 consecutives days now spending a hour each day at the umhlanga office with still no joy after being told by Siyabonga Mabani that it will take 2 to 48 hours and I should be patient. This has been escalated on the 18th however there has been no feedback nor follow up being done. I urgently require this information and did not realise that this is the kind of business I actually contributed to. Joseph Zibani has still yet to communicate feedback for my request as well and the service received over the counter by Siyabonga a supervisor is appalling. Dstv you have simply inconvenienced me throughout this ordeal with pathetic service being rendered from both the call center and multichoice office and it's sad that this is the quality you offer for such a brand with such incompetent staff. Your service really does not hold up to its name.

Dissatisfied Completely

Va
Nov 23, 2016
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  • Va
      23rd of Nov, 2016
    0 Votes

    I am a current Dstv subscriber who recently moved my account over to my husbands name on the 18th of November 16. All I have requested for is a confirmation letter stating that my account has been closed or moved over to my husbands name. I have been to Dstv MultiChoice for 6 consecutives days now spending a hour each day at the umhlanga office with still no joy after being told by Siyabonga Mabani that it will take 2 to 48 hours and I should be patient. This has been escalated on the 18th however there has been no feedback nor follow up being done. I urgently require this information and did not realise that this is the kind of business I actually contributed to. Joseph Zibani has still yet to communicate feedback for my request as well and the service received over the counter by Siyabonga a supervisor is appalling. Dstv you have simply inconvenienced me throughout this ordeal with pathetic service being rendered from both the call center and multichoice office and it's sad that this is the quality you offer for such a brand with such incompetent staff. Your service really does not hold up to its name Dissatisfied Completely

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