MultiChoice Africa / DSTV
reviews and complaints

Why why why has dstv decided since last year not to show any cricket involving england

No ashes (since dstv started) only available in rsa
No australia / nz / england
No pakistan visit to england
Now no aussie tour of england

No channel 184
No channel 119

All these available in rsa but not in roa

Yet as a premium customer in kenya I pay more than rsa subscribers but get a considerably reduced service.
I am only sorry that there isnt a competitor here as I would dump dstv immediately

Their service is crap
Their repeat rate is unbelievable
In kenya their customer service is crap

I have been a customer of dstv since they started

I wish there was an alternative

I have been struggling this past month sending repeated emails and numerous telephonic communications(on my expense) every time going through all the ridiculous procedures then ultimately speaking to a consultant that also was unable to help despite sending proof of payment no less than 5 times in the past month-old sending it to the consultants and to proof of payments at multichoice without any feedback!
Every few days I get a message increasing the amount I allegedly owe them.
The consultants on some occasions have reactivated the services for a brief period until multichoice cuts it again!
I have spent a large amount of money calling Dstv/multichoice- waiting on a consultant and also the loss viewing time but yet they will not reimburse me nor correct the issue!
This indicates lack of customer care and purely money driven.
Despite the evidence to the contrary multichoice has said my debit order has not gone through- I have sent numerous bank statement indicating in fact that it has but yet no resolution to the issue.
This is fraudulent behaviour where money is given in exchange for goods/services but these services are not provided.
There is also a lack of customer care and satisfaction, as there as never a admission of guilt or apology!
There has been no further contact nor reimbursement from multichoice.
My only conclusion is that they are a fraudulent company.
If nothing is done about this then I will be forced to take my business elsewhere.

I have been calling dstv call centre about my gotv account. I am being overcharged and my normal channels are blocked. I was paying R99 per month but now am paying R260 and I cant veiw all my normal channels, they only activated the channels of their choice CNS and MnetGo and all free on air channels. Does dstv know that we work hard for the money we pay to them every month and the airtime we use to keep calling them? I have been calling and being promised that my problem will be solved in an hour. But till today its not solved

I have been a Multichoice client for more than 25 years but that has been tested to the hilt recently. I live in Richards Bay and have a home in Durban too, which is classed as my holiday home for purposes of a switch. I had an Explora 1 and an HD PVR in the holiday home and I only had a single new Explora 2 in my primary residence.
I travel to Durban regularly over weekends and phone DSTV to perform a switch which started to become more and more of a problem in actually switching from 1 pvr to an extra view setup.
I was then advised at some stage 3 months ago to install a 2nd pvr in my primary residence which would then make the switching easier.

I agreed to do this and then the call operator suggested that I go for the price-lock special which I did consent to.
Since this has happened, I have had endless problems and long phone calls trying to effect the switch and yesterday was the final straw when I was told that you cannot switch if you have a price-lock plan. I still have my other 3 decoders but they will not switch from 2 decoders to 2 decoders in my holiday home. That has to be prepaid and this is after I had asked if this is possible before I took the price-lock deal

I am frustrated and sick of Multichoice's business model. Please understand, this is not a complaint about operators but the continual switch problem and I am definitely switching to Netflix.

Multichoice in my opinion are not delivering on their promise and this is at least some kind of bad business but more like fraud.
I intend to take this further because as I sit here, I have still not had my 2nd decoder activated in my holiday home and I refuse to spend anymore airtime on their shoddy promotion as well as business model

Be informed that I had an account some years back on behalf of my grandmother.

Butlers broke into her house and TV and decoder was some if the stolen properties.

I informed multichoice to stop the account as she didn't want to have TV anymore.

Right now I want to open an account but I'm now asked to cancel the old account.

Can you please help as I need the account as in now.

Kind regard.

O.G. Baloyi
[protected]
Cell [protected]

Hi
I took out price lock contract over 2 years ago and it expired in 15th May 2018. A week before this expiry date one of your customer service called me asking if I am willing to extend of renew the contract, to which I vehemly and as-a-matter-of-fact said NO. I even requested her to send a copy of that communication to the management or board so that they hear why I not extending the contract.

I further more instructed her to down grade me to the lowest possible option there is, and she said it was worth R99/MONTH.
However I was stunned to receive and discover that this instruction was not carried as requested and I am being billed about R1000 a month even after the 15th May 2018

I called customer service again reiterating my request that I do not desire anymore service from DSTV,

This trend is still continuing as even to this date I am still being billed (R2814.68) despite my insistence of not wanting your services and you sending correspondence that my connection is has been suspended.

Why am I being forced to subscribe to something I don't want and compelled to pay for it?
I do not want any service from multichoice, please stop billing me and reverse all the charges you put against my account.

We have three exploratory 2 decoders in the house (extra view). Two additional decoders couldn't receive communication and we phoned the service provider. They disconnected the extra view and we phoned to complain and the next thing they advice that they can make the decoder an individual and then we would have to pay for three subscription. Why the hell did you introduce extra view then?

I bought a decoder at Pep in Bluff Durban and was given a number for JJ electronics as their preferred installer. I called him and made an appointment for today 13 June at 16:30pm, when I called him he told me the last from the office will contact me at 16:30 to tell me that they won't make it. I have already requested to leave early at work and I'm at home. Now I can't ask my employer for early knock off because they didn't communicate with me about their delays. I'm very angry about this matter poor communication. Please take him off your least he doesn't belong here, he just an opportunist; Multichoice doesn't deserve people like him. I don't want hear anything from him again

2 june 2018, skye installers install dstv explora2 and extra view. Staff seems friendly enough and says if I have a problem I must just call and someone will come. Nobody says they dont work weekends & on appointment/booking.

Was in hospital the following week. Returned
Home sunday 10/6 and dstv has error. Called dstv twice cant clear error. I must get technician.

Called skye tv monday washiela says they can only send someone wednesday. I said I need someone yesterday. She says sorry. So much for "I can call anytime and they will send someone". So I tell her I will call back. I try and find another installer in dstv useless website no1 is available. Washiela doesnt also say if u get another installer then we wont be-able to refund etc. Not once was that explained.in the meantime I must pay dstv and wait till when skye can send someone on wednesday. Really?

So I call and call most of the installers "listed" in my area who supposedly can help me. All I can say is useless. Dstv u need to get your installers up to scratch cos they are useless!

Never the less after much deliberation, colorado satellite services sends someone. And to add insult to injury washiela from skye calls to say they sending someone on wednesday. Did I not say I would call back? Listening skills and failure to accept that you not giving my request urgent attention. Epic fail skye tv. And again, failure to mention you wont be-able to assist me if I get another installer/ tech. Yet your service is useless to the point of stupid!

So colorado tells me the lnb that skye replaced is faulty. R930 f — king rand later. I call skye speak to washiela who at this point seems like shes fasting too hard and has no more brain cells left. Calls person supposedly in charge fahiema/ shahiema. What a [censored], brainless and repetitive. No logic cognitive responses keeps repeating we will not refund you. Like im some kind of [censored]. And the more im saying because u could not send someone out and no sense of urgency and it was not explained that I could not use another installer, shes like she will get ismail ratcliffe to call me whose the owner. And I can lay a complaint and email dstv and starts singing off the details like a [censored]. I told her I will smack her through the damn fone. Bluddy rude and illiterate [censored]. And yes I did shout and scream because what would you as a damn paying customer do if you frustrated with useless service providers

I am so livid!

I called dstv and layed a complaint. Spoke to dirrell naicker @ 16:41, today 12 june. Explained everything and he said he will send it onto the field agents. It would take 24hrs. Im not holding my breath, but I will be taking this further if I dont get some concrete feedback and a damn refund. My reference for the complaint - [protected]-i93

Frustrated to the point of wanting to cancel dstv

Ncollins-[protected]

DSTV over charged us while we are not even reconnected and their call center people are rude. how can i owe R833.65 cent on the R385 compact dstv. how can you be so evil. we are not active for 2 months now and still you are saying our dstv is active how can you activate dstv of someone who is owing you? it sucks am not going to be part of your scam anymore am sick of it fix your mess because i will not be paying R833.65 cent for the dstv that is not active. the only time a person want to reconnect their dstv has to pay R385 + R50 for re-connection fee which is R445.00 and whats up with the double pay.? am so pissed bye dstv cancell my subscription am so sick of this.

Multichoice screwed up my billing, badly, took their time trying to resolve the matter and finally emailed me with an incomprehensible e, ail, supposedly explaining the charges. I queried this on 2 May and followed up on 25 May and I have not even had the courtesy of a reply.
I'm really not surprised, having read all the complaints on the Complaints Board.

I am a Dstv multichoice customer. I would like to know how I can get my showmax subscription fee of R99 back after I cancelled the showmax subscription. Can u please assist me in this regard. Tx so much. Feeling annoyed having to spend hour's speaking to machines when I contact them before speaking to a consultant. Using up airtime. When speaking to a consultant they even can't assist u properly.

My account has been wrongly deducted with more than what I owe and I have been promised that my money will be refunded but until date no refund has been received and I have been done.

I am very disapointed in this bad service that I have been receiving. I have always been a loyal customer and this is how I am treated.

Every time when I called in I was told that everything is fine on my account just to hear this morning that the refund has never been captured after two consultants told me that it has been captured.

I would like to cancel my debit order and make my own payment to avoid this from happening again in future.

Regards

Maryka

I am very disappointed in DSTV South Africa.

Every winter my a loose signal on all but maybe 5 or 6 channels and now I am told I must pay for a technician to fix the fault. I had the same problem last year and had to pay someone to fix the fault.

I fail to understand why I pay you just under R1000 per month to watch 5 or 6 channels.

I am seriously thinking of unsubscribing as I think you are overpriced and unhelpful.

Good day

I am having an issue with one of your accredited installers.
Uninstalled my dish and the old place and kept the dish with him. Then gave me the run around for installing at the new place.

Eventually sent two other guys to come install but they installed an old dish that wasn't mine and not all channels worked. Original installer said he's in cpt and would come fix this when he's back. Makes appointmens and doesn't pitch. How do I get my dish back and money back since they didn't complete the job.
His number is [protected]
Thanks

So, I've been paying DSTV by debit order every month on the 1st.
On the 1st June 2018 my debit order went through as per normal.
On the 2nd my service was suspended and a re-connection fee of 299.00 requested.
Now I ask you with tears in my eyes how the [censored] do you suspend a service that has already been paid for. DSTV you are rotten to the core... Your programmes are the biggest rubbish out...Now you get suspended for paying...WTF

I received a message (02/06/2018) on my tv as a reminder to make a payment in order to avoid disconnection and reconnection fees. Minutes late I maid a payment. To my surprise when I switch on my tv on (03/06/2018) I have been disconnected. I quickly enquired about this on their facebook page. The admin tells me i'm liable to pay a late/reconnection fee. I ask how as their message clearly stated to avoid missing action and reconnection fees payment is due to day, which I paid minutes later but got disconnected the next day.
I want to be reconnected or be given a refund I am not willing to pay a reconnection fee for payment made while I was still connected.

After signing up with Explora package R549. I was told by DSTV agent that I can request that the DSTV installer cancel current services on my behalf, and was not done. Thus was billed dubbel. A have Electronic proof that this was requested from the installer. R1130 was deducted from my account. I find this unexceptable from a company like Multichoice. How can you bill a customer more than dubble their normal subscription fee without checking if it indeed is correct.

CUSTOMER NO: [protected]

About 2 months ago I applied for Pricelock. At the beginning of May 2018, I received notification that my debit order was returned by the bank. I was very surprised since I had enough funds in my account. I contacted my bank, but they had no record of any transaction been returned. I then paid DSTV.
Yesterday my service was suspended without any notification.
I contacted Multichoice, only to find that my banking details were incorrect explaining why the debit orders were returned.
My debit orders with Multichoice have been going off for years without any problems. This was an apparent fault from Multichoice. Since I was calling from my cell phone to rectify this problem I asked the agent if she could call me back, she said that she could not. I think it is unfair for me to be using my airtime, 30 minutes 15 seconds, for a fault that was not mine.

For 2 years i've been struggling with the price lock department. They added price lock on my name and I don't have price lock. Eventually after numerous calls and my dstv being switched off every 5 days for 6 months it was removed and sorted out. Now it shows on my itc as an expense and I cant get a loan or anything as my affordability is affected. You speak to incompetent supervisors who only tell you well escalate. There is never a coordinator or ops manager around to assist.

Im tired of this as I have a 3 year old that is on oxygen and I need to get him equipment and meds but cant make a load or get a credit card because of this