MultiChoice Africa / DSTV
reviews and complaints

Good day, I had incorrect debit order collections on my account Feb, April and May. I have sent two emails to [protected]@multichoice.co.za to find out why. No response. Phoned customer service on Saturday, spoke to a supervisor who promised to resolve by Monday. No response. Spoke to a consultant on Tues who promised to phone back before close of business Tuesday. No response. I need urgent assistance and Multichoice has not been. helpful at all.

On 2 April 2018 I paid R845.80 via PAYU on the DSTV website. I have provided a bank statement and payu reference to several people at dstv but to date the funds have not been allocated. I went to the bank for proof but they advised that what I provided to dstv is sufficient. [protected]@dstv.com are unconcerned and expect me to find the payment. They keep disconnecting the service.

I have recently moved to a new place. So upon my move I needed to install my old dish at my new place. I called a few installers to compare quotes and found one guy who said he will charge me 350 because I have my dish and decoder.
He sends his guys to install. When they complete the installation they asked me to pay 650! The employees confirm that 350 is actually the call out fee (no one had told me this) and I need to pay an additional 270 for a 10meter cable. I don't agree and call the guy I spoke to. He tells if I don't have a cable I should pay for it. I'm like why did you not mention this when you asked me if I have all my other items (he asked them 1 by 1 eg; do you have s decoder I replied yes; do you a dish I replied. He never asked about no cable) the cable is the one of the most important things, him and his employees confirmed that a cable is replaced all the time when a reinstallation is done! Then why does he not ask if I have one?
His assumptions has turned us both into fools.
I'm a single parent guys I don't have money….. The little I have should not be taken by some thief calling themselves an installer. That illegal and totally unethical
These guys are reaping people off. You can't say one thing one the phone and few minutes later the story changes.
All these guys need to ask is three simple question.
Do you have a dish, decoder and a cable - then give a quote. A correct quote that doesn't change. Or the least they can do is advise us that the quote might change. Thats honest people with integrity not lairs trying to reap people off
I called over 5 installers today doing quotes and after all this I get to be robbed. These guys are sharks. They mislead clients to select them and rob them of their money once they have done the job.
What annoys me the most, he does not apologies he goes on to tell me that I should know that a reinstallations should have a cable. What nonsense is that?
Is this the type of customer care we get for being with multi choice?
You guys seems to be masters of deception. How do you employ such people?
From my complaint above I want to know why your installers are giving clients misleading information. What is done when this happens?
What have we done as paying clients to receive such crappy service?
Someone tell me why am I being lied to and its oky?

Mutichoice explora price lock is a just a scam and false advertising. Their consultants are so incompetent and cannot give accurate contractual information. I am so angry that I wish never ordered the blooooody price lock explora. A consultant called me on 17 May 2018 and told me all about the explora and the price of R549 since I'm on compact. I took the offer and chose a debit order date of the 26 of each month which we both agreed on. A few days later my explora was delivered and on 26 May 2018 I called agent to connect me. I then called Multichoice the same day to upgrade my service to the R549 price lock agreed upon with the consultant on 17 May 2018. Without any waste of time the sum of R313.54 was as debited from my account on 27 May 2018 because I had a credit from my previous account of a normal compact. To my surprise again another stupid consultant from the accounts department told me on 29 May 2018 that the amount to be debited in my account on 26 June 2018 will be about R750+ Now my problem here is the fact that I was told that I'll pay R549 on the 26 of each month but all of sudden all that has changed and R700 will be debited... If there were any issues or terms with the installation why was I not told about that when they called on 17 May 2018 to offer me that explora? How is this my fault that their consultants are not competent enough to explain the offer to the clients? I don't care about the break down of finances and what not all I am saying is that the promotion says R549 for a DSTV price lock for two years nowhere do they say R700+ or anything of that nature. I was told that I will pay R549 and it is R549 that I will pay on the 26 of each month starting in June. Multichoice must just deal with their consultants and leave my bank account alone otherwise they can come get their stupid explora and put me back to my normal compact which did not give me any problems. All consultants I spoke to were not helpful at all. Multichoice must just stop advertising lies thereby saying price lock is R549 every month when they know very well that is not true. They must also educate their consultants to give accurate information especially contractual information. I want multichoice to deduct the R549 agreed upon when I took up the offer and the rest of the remainder must be deducted fron the consultant as I was never advised that I will pay R700+

https://www.dailyvoice.co.za/lifestyle-entertainment/entertainment/dstv-dumped-for-netflix-15194172

Regarding this article

It is clear that Malewa is a chop and is incompetent at his job.

There are repeats all the time, why must one pay so much for repeats.

The reason people are leaving DSTV is because they are tired of of getting ripped off and poor value for money. In other African countries such as Nigeria the subscription is less than half the cost of what it is in South Africa. How is that possible?

Till DSTV gets its act together I will stay with and promote Netflix.

Thnx and have a good day...

I think it is not fair for me to pay for dish which is just showing me scanning in progress for 3+- Months. I am a single woman who has been taken chances by technicians, all they need is money and my DSTV still doing the same thing. I will call the service providers and no joy at all, I will walk in at the multi choice offices nothing is found from my DSTV.

Please hire people that can do their jobs and stop taking advantage of your customer.Very frustrated.Upgrated to premium during the special period from February to April. Disaster, Every week your service is disconnected and you need to call the call center and stay on the line for over 30 mins with your own air time to be reconnected.This is not acceptable.

The south african dstv company are broadcasting on channel 182 the same program up to three times a day!
this is stealing subscribers money and openly, with no consious repeating the programmes that a person can forecast the words even before it is spoken!
this is an disgraze and scandal allowed by your society or company!
it seems to me money is vereybodys god!
stop this ripoff of the individual!
you should be assamed of yoursels.!
s.J.Pretorius
+[protected]
ps. This complait was send to the usa national geographic headoffice. Stop this corruption!

I moved into a new apartment where I activated my Dstv account, I paid my subscription fee of R900 on 24/02/2018 but my Dstv wasn't working I called in multiple times to get it sorted out but still it didn't work the o the 25/03/2018 I was charged a reconnection fee of R 1490 & the dstv still didn't work after calling in again multiple times I was then only informed that it could be due to a communal connection of the complex I live in then a few days ago I was only informed that I had to disconnect my activation so I won't be charged for the fee of the Dstv services which I never got to use since February 2018 which I feel is unfair on me who had to pay all these months without watching a single channel. & Now I must pay another R1000+ again to have it connected again.

I have been disconnected from the service since Sunday in fact since the beginning of this month everyweek and I constantly have to call and every time I'm reconnected I'm charged. I have written on Facebook wall, called the contact center where I'm promised my query will be escalated to the payments department a d someone will get back to me and guess what I'm still waiting. Spoke to Lumla Mhlekwa, Lingo Ndaba and a supervisor by the name of Harriet Tshabalala and some agents v names I forgot. All of this people couldn't help in fact they are shifting the bug and I'm the one suffering.
I don't know how many 48 hours I have been told to wait just for a payment arrangement to be made. Of which it was never my fault that debit orders didn't go off when they where supposed to.
I am very angry and disappointed at the service I am getting from multichoice after so many years being their client without skipping any payments.
Can I be assisted please.
Peggy
I'd no [protected]

I did a coo a few months ago ever since then I haven't activate or even connected the decoder to my tv, now I am receiving call from Blake attorney stating that I owe multichoice R174. When I asked what it was for, the consultant says because the account is now on my name I am liable for the outstanding amount of the previous owner. I don't understand how I can be liable or someone else's outstanding amounts and the worse part is that when I submitted the coo document, I was not advised of any fees payable by me. I need this thing to be sorted out because now I have been handed over to attorneys for something that I am not liable for.

I would like to lay a complaint against Supersport 1 presenter Ashwin Willemse in the way he spoke to the other presenters. Making a political issue about a sports discussion, then storming of the set while life on air. I take offence in the way he conducted himself, calling the co presenters apartheid players. I see this as a racial attack on Nick Mallet and Naas Botha. Please advise what action will be taken against Willemse.

In the 30 April 2018 I attempted to use various channels to make payment to Multichoice. .their self service USSD etc...to no real satisfaction ..

Then..eventually I was able to make payment via my standard bank app...I acknowledge that I paid into Multichoice Namibia...but after contacting Multichoice three times...sending proof of payment twice. ..being assured that they can trace the payment and I issue has been resolved I wake up to an E16 notification. ..

REALLY. ... almost a R1000 a month and I must spend another 100 on call to your company..?

I know so many people that experience the same error...randomly. ..SABC might be in chambers because of broadcasting choices but atleast it knows how to maintain service and connectivity..

Unable to open app on Huawei p10 lite cellphone. When app is selected, it goes back to home screen. Tried reinstalling the app, now I am unable to select the mobile login info or login with email address. Service has been down for the past week. As per the dstv website, I am not the only one with this issue and there has not been a solution or replies to those complaints. Hopefully this will be fixed ASAP.

I was referred to Mr France Mashigo, who apparently is the commercial customer support consultant, regarding the package for my company. He told me it would cost R2000.00 once off fee for the DSTV for my company. When I questioned this amount he then told me if I cant pay the once off to him in cash then he cant help me. This guy is dodgy and is screwing you out of money. I will not be giving my details because he came across as very threatening

My debit order date was changed. Apparently with last debit order there was a shortfall taken by nultichoice. Service disconnected and I need to pay reconnection fees. This is happening every week now. Terrible service!

Every 4 days calls and emails send to dstv but the same problem happens again and again

Should mistakes be made from them reconnection fees should not apply

We receive a SMS on a weekly basis that our services is disconnected since February 2018.
Every time a POP is send to [protected]@multichoice.co.za; edwin bodibe; and [protected]@DSTV.co.za and several of the consultants willing to assist.
Every time the service is re-connected until the next week.
We spoke to the manager, Edwin and he had this attitude that he is too busy to resolve this issue.
Every week we receive a ref no with a weak a generic message, and nothing is done to this matter.
I can forward you a folder of e-mails sent trying to resolve this issue.

Cannot load PDF of POP

We bought 2 extra view decoders yesterday and had an installer come out to link them to our main decoder. After at least 5 calls to the call centre someone finally escalated the problem to technical support. We were told at around 7 they would call us back by 8 :30. Surprise no callback. Is this really the kind of service we pay for. It should an E43 error which we were told happens with the new decoders. Strange thing is that the picture appeared and then disappeared again showing the E43 error.

Leslie Petzer
[protected]

I bought a DSTV Model 5S decoder at Game store in Kathu, Northern Cape on 3 May 2018 with full installation. However the installation company that was suppose to do the installation and every time i called them they say they dont have stock and waiting for delivery, the phone just rings non stop or they hang up on me.

Today is 11 May 2018 and the installation company hasnt come to install it.

I called the Customer care hotline they refered me to another installation company (Appliance Warehouse) but they just hang up on my ear when they hear i need installation.

I need to know how long can these guys stall me or should i take back the decoder and get my full refund as my wishes as a customer are not being fullfilled.